Such a fabulous service department and auto sales department! I bought my car there from them in…read more2015. I traded it in in 2022 for a RAV4 that I bought elsewhere, I had it serviced under the Toyota warranty elsewhere for a year. I was so excited to come back to Brooks Biddle service department for them to handle my RAV4! I called Chris, set up an appointment, just went there this last week they put in a new horn for me that I wanted (because I can't stand on the RAV4 horn), they put a new battery & checked my brakes, topped off all my fluids, changed my oil, changed my wiper blades, just at all around wonderful service department. I highly recommend for anything. They're very honest.

From the moment we walked in, Oz was 1. Helpful and patient…read morein understanding what we needed our truck for. 2. Very knowledgeable of the product during our test drive, and consulted web search when needed. 3. Assured us of the highest standards available in inspecting and readying used vehicles for sale. This made the purchasing experience wonderful. No haggle, no hidden fees, straightforward deal. After visiting six other used car lots and experiencing problems, we found our vehicle on Marketplace, and had a bit of trepidation using a dealership. Brooks Biddle Automotive isn't just another dealership. They are clearly above and beyond all that - and laser-focused on the customer experience, before, during and after purchase. It's great to have bought our truck from Brooks Biddle Automotive, and I highly recommend them.

My husband and i were van shopping as we just had a new born baby and we have a 3 year old as well…read more the van they showed us was clean and in great exterior condition. low miles mileage interior was clean too. So we took it but then we noticed that it had aahuge transmission leak, we took it back and all they did was add a quart.problem sick persisted. i brought it back again. i told them i had this happen at a different dealership that sold me a car and the tranny dropped amonth later. they assured me they only sell quality cars. Well his mechanic looked at it again and replaced a Bering in the axel. when it turned out i still had to spend $2600 right after to replace the differential. if your differential is bad putting a bearing in is only a patch job because it won't fix the problem. So when the mechanic who looked at it should have seen that was the problem and they know i have children they chose to short cut the fix. So I'm driving and then leaking fluid still and the van doesn't want to catch gears, I am on the freeway I'm not able to move because i can't keep this fluid in my transmission. putting me and my kids at risk. But like they are going to fix it properly. No way will i ever buy a vehicle here again or recommend anyone else too. your just going to get screwed. what's the point of having an on site mechanic if he can't even fix the vehicle or make it worth what your paying. 5500$ our loan was for 22 months. plus 2600$ and its a 97 . So i paid about 8500$ iIcould have gotten a newer car.don't buy here.

I purchased a used vehicle a few weeks ago (I know that it needed 1 new tire only) and a few days…read moreafter purchasing it, the car died while driving pretty often so I had it towed there and they checked it out and said that everything was fine. I got in the car the next day to drive it and it was fine for a few moments and then it was not because it would die every 3 minutes SO, I got it towed in again (getting expensive) and then he said that he will look at it for me to see what the problem was. He had the car for about 3 days and I specifically said that I will not pay for anything that gets fixed on it because I work at a auto dealership and I get discounts for it. He said OK and that he understands that. So, they tell me that it is fixed and I go to pick up the vehicle (which is by my house) and he said that I owe him $360..WHAT?!?! Are you kidding me and he did not even tell me what the problem was. I told him that I am not going to pay that because I told him that I did not want him to fix it and he took it upon himself to do so. I am super upset at this point and I told him that I will not pay it. Finally after going back and forth for a bit, he said fine and I had my car back. Well, the VERY next day the car would not turn on or start so I patiently and some what calmly call the guy and he said that he would take a llook at it (in the meantime that all of this crazyness is going on, I have had to get rides, take buses and gone completely out of my way-AFTER I JUST BOUGHT THE CAR)so, he said that it was the battery (even though I tried charging it and it did not work for me still). I tell my ride that I no longer need a ride to work because the car is fixed and I get in it this morning and it still will not work. I am really upset with the way that things are handled. The vehicle is not under warranty and I know that since it is used that it is not covered under the Lemon Law. However, the shady business that they are running there is not right and it has caused a lot of problems for me and my family and my job. They have taken me for a ride.

I had an outstanding experience during my recent visit to CarMax Lynnwood on 2/5. After purchasing…read morea BMW at the Renton location, I decided to exchange it for a Mercedes GLA250 at the Lynnwood store. Marcus Young provided exceptional service and professionalism throughout the entire process. He, along with the management team and staff at the Lynnwood location, truly went above and beyond to ensure everything went smoothly. After my experience in Renton, I was beginning to lose confidence in CarMax--but Marcus and the Lynnwood team completely restored it. Thank you for delivering such an amazing and positive experience!

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

Sorry in advance for the essay review but I think it's important to share my experience with Sal at…read moreSNS Auto. I am based in California and purchased a 2006 Dodge Dakota SLT TRX4 with a 4.7 High Output engine in February of 2021 from SNS Auto. Communication- from start to finish Sal has been responsive, communicative and professional. He was open and honest with me regarding all issues, inspections and maintenance and very detailed when negotiating price. As a potential out-of-state customer, Sal also took the time to set up a virtual (FaceTime) to allow me the opportunity to thoroughly inspect the vehicle (as much as possible through FaceTime). It took roughly an hour and half but Sal showed me every single good and bad detail (scratches, paint condition, vehicle idle, engine compartment) about the truck and anything I asked him to show or hear he complied happily. He even crawled on his hands knees to show me the undercarriage of the vehicle for like 10 minutes while it was running so I can observe if any leaks, heavy rust, etc., etc. His level of honesty and overall communication has been amazing. Customer Service- Sal is a natural and humble servant to his customers. At no point did I ever feel uncomfortable or taken advantage of. I've worked in sales before and have had many interactions with car salesmen/saleswomen so I am quite familiar with sales techniques, language and practices. Sal is straight up and honest and sincerely wants to satisfy his clients. In some instances he went above and beyond what any sales person has ever done for me. Product- I purchased/shipped the vehicle and the price (plus shipping) was under KBB and I was satisfied. Sal worked out some magic to get me an incredible rate for shipping that was well under other estimates and shipping only took 2-3 days. (The delivery driver was also incredibly nice and communicative). Upon receiving the vehicle, it was apparent that there were many issues that were not observed during our virtual test drives. I took the car for a test drive and as mentioned, I observed some issues that I needed to address with Sal. Before I could reach out to Sal to discuss the issues, he was already calling/texting me to confirm that the vehicle had arrived and that I was satisfied. We had some lengthy conversations about the issues I observed but if you're still reading- THIS IS WHEN I WAS BLOWN AWAY WITH SAL'S EXEMPLARY CUSTOMER SERVICE- Together we investigated and addressed every issue. We even spoke to the SNS in-house mechanic to iron out details of the issues. I also took the vehicle to my personal mechanic for diagnosis and to write up estimates as needed. Sal offered to help cover some of the expenses and even found parts needed and shipped them to me. I truly believe that if I lived closer to SNS auto, Sal and his team would have addressed all the issues for me but because I am an out-of-state buyer he worked with me in EVERY WAY POSSIBLE to make sure I was satisfied and that the vehicle was in the condition as advertised pre-purchase. It is important to note that I purchased the vehicle with an "AS IS WARRANTY" which typically means no warranty and the vehicle is sold as is- but Sal is a family oriented and honest professional and went the extra mile to ensure the vehicle met my standards. Overall Conclusion - it is now been about a month and half since I purchased the vehicle and I have finally completed all work needed to correct/fix issues. BUT I COULD NOT HAVE DONE IT WITHOUT SAL- He has been incredibly supportive and helpful to making sure the vehicle met my standards. As mentioned, sourcing parts and helping cover expenses while maintaining high levels of communication is more than I could have ever asked for. Some of you reading this might think that this should not be a 5 star review, but I am honestly incredibly happy and beyond impressed with Sal and SNS team for all they have done to make me a happy California client. Thank you so much Sal for everything you have done and for proving to me that there are still good, whole-hearted, honest and professional people in this world.

I bought my Ford Escape from Sal a few months ago, and he was great to work with -- patient,…read morehelpful, and fair with the price. He really worked with me to make sure I could get a safe car for my family, and I'm so grateful for that.

I bought a used Pilot by looking online. The salesman knew all about the car and was able to tell…read moreme more than I knew to ask. There wasn't too much pressure to upsell and completing the paperwork was pretty quick. The only thing that happened was someone forgot to remove the license plates from my trade-in and I got two tickets in the mail. LH paid them off and sent me the plates...note to self--take my plates when I sell my next car.

I am writing to formally express my concern regarding the handling of my 2023 Honda CR-V Hybrid…read morerepair at Lynnwood Honda. On May 15, 2026, I brought my vehicle to Lynnwood Honda for a diagnostic inspection. At the time, my vehicle had approximately 129,000 miles. Your service advisor, Ashley Low, informed me that coolant/radiator fluid had entered the engine combustion chamber and that the vehicle required a head gasket replacement. I was provided an initial repair estimate that included: * Head gasket replacement: $4,980.56 * Resurfacing: $300 * Thermostat replacement: $298.11 * Spark plug replacement: $194.44 Because the repair cost was beyond my ability to afford, I contacted Honda of America requesting goodwill assistance. After reviewing my case, Honda approved goodwill assistance, and I was informed by Olivia at Honda that I would only be responsible for approximately $3,700 toward the repair. After the goodwill approval, Lynnwood Honda completed only the head gasket replacement. However, I was not provided with a detailed explanation of the actual work performed, the parts replaced, labor charges, or a complete itemized repair invoice showing how the goodwill assistance was applied. When I requested a detailed breakdown of the work order, Ashley Low told me that the information was "confidential" and asked me to pay an additional $2,800. I find this response unacceptable. As the vehicle owner and customer, I have the right to receive a clear and itemized record of the repairs performed on my vehicle and the charges associated with those repairs. Additionally, after such a major engine repair, I am extremely concerned that basic related service, such as an oil change, was not performed or documented. The original estimate included additional recommended repairs, but I have not received a clear explanation as to what was completed, what was not completed, and why. I respectfully request the following: 1. A complete itemized invoice/work order showing: * Parts replaced * Labor performed * Labor hours and rates * Total cost of the head gasket repair * How Honda goodwill assistance was applied 2. A written explanation of why I was not provided this documentation when requested. 3. A written explanation of why additional payment of $2,800 is being requested after Honda's goodwill assistance approval. 4. Confirmation of all repairs and services actually performed, including whether oil was changed and whether any other required post-repair procedures were completed. I have been a Honda customer and trusted Lynnwood Honda to properly diagnose and repair my vehicle. I appreciate Honda's willingness to provide goodwill assistance, but the lack of transparency from the dealership has created significant concern and frustration.

Liz was very kind and patient. I appreciated that she wasn't pushy or aggressive and gave me time…read moreto consider. She got me a great deal on a Toyota Corolla. Thank you!

I've previously had positive service experiences at Toyota of Kirkland, which is why my most recent…read morevisit was particularly disappointing. During that visit, multiple services -- including high-cost items -- were performed without the pricing being clearly explained to me beforehand or my explicit approval for each service. I signed initial paperwork with the understanding that diagnostics would be completed and recommendations presented for review, as had been my experience in the past. That did not occur. When I attempted to follow up with management to clarify what happened and seek resolution, communication and follow-through were lacking despite multiple attempts over several weeks. Ultimately, a $400 future service credit was approved- but only after significant customer-initiated follow up, and I was unable to obtain a refund despite requesting one. Clear communication, informed consent, and timely follow-up are essential in any service environment, especially when customers are being charged significant amounts. Unfortunately, this experience fell short of those standards. I hope this location takes steps to improve how service recommendations, pricing, and customer approvals are handled.

Excellent experience working with this dealership. We recently transported a vehicle for their team…read moreand the process was smooth from start to finish. Prime Auto Shipping is always ready to assist with dealer trades, customer deliveries, and nationwide vehicle transport.

Reliable, always fix what is broken. Treated with respect. Trust them with my 2014 BMW 228i…read more Wouldn't take my car for service anywhere else

Fantastic dealership with great customer service. Prime Auto Shipping was proud to assist with one…read moreof their vehicle transports. If their team ever needs fast, insured, and reliable nationwide transport, we're only one call away.

I inquired online, FB Marketplace, about some specific details on a vehicle that they had. Rep…read morestated that they would check into it and get back to me. Well they never happened. Instead, they sold the vehicle without giving me the opportunity to look at it. Lousy dismissive customer service.