It was great! I was able to get an appointment on the schedule quickly. They took care of the…read morelittle crack in my windshield and it's held up great since. Great staff too!

It shouldn't be review-worthy when everything goes as planned, but now days it is…read more * I had an appointment. They showed up as scheduled. * They agreed to change my windshield at $X, and there were no surprises. * Customer service was friendly and efficient. * They said it would be 2 -3 hours, and it was 2 hours. There was no push-back, no changes in the plan, and surprises. AND their price was much less than the other 3 places I called. It used to be that this was the baseline minimum you could expect going into any business. Sadly, that's no longer the case.

fantastic experience! visiting RVA for a family funeral. Got a crack in windshield during that…read morefreakshow snow storm driving in from Big Lick. handling entirely on the phone; James came to our airbnb near VCU. Pickedup a stashed key, did a great job fixing window- and put the key back just before we returned from a family visit. safelite was terrible tryjng to arrange and get a quote. Skip them. James gave a quote and set time of repair within two text messages. $100.00 boom!

Quick response to inquiry & was able to get service done quickly too! Would highly recommend.read more

I noticed a crack in my windshield yesterday and reached out to Ace Glass since another company…read morecouldn't help me for over a week. I talked to Amber, and she was very courteous on the phone. Due to the cost of the replacement and recalibration I wanted to make an insurance claim. After getting my information, she set up a conference call between me, her and the Allstate Glass representative. Super easy. Ace Glass was able to come today (1 day later) to my office and install a new windshield. I am so happy they could fix my problem so quickly. I'll update this review should I have any issues.

Called ACE for windshield replacement on a Lexus SC model about 2 weeks ago. A woman took all the…read moreinfo, VIN, etc etc. said she would get back to me by end of day. Didn't happen called back on Wednesday of this week and talked to Tony who again said he would look into the matter and look for either OEM or an alternate glass. No OEM made and could not locate replacement product but made no attempt to let me know by a return call. This organization is run by incompetent give -a-shit employees. Can't understand their customer ratings. Terrible service!!!

What a difference three years makes! Time to update my review from one star to five…read more Same truck, different story. I took our truck in for another windshield replacement, which was scheduled by phone. Nita at the window made check-in easy and quick. My daughters and I settled into the sprawling waiting area, complete with desks, vending machines, and complementary coffee and water. I LOVE LOVE LOVE that there was no TV or Muzak blaring, just peaceful calm. I was impressed with how quickly my truck was taken back and the work started. Caleb brought my keys to me when it was done and went over the restrictions till the windshield sets. It looks fantastic. He's friendly and professional, just like Nita. There was a billing error I caught via exit text, and Nita immediately corrected the issue and resolved it within a minute of my bringing it to her attention. She provided a print receipt as reassurance. I really appreciate the extra mile. And I think it's a good value, too!

Very nasty customer service , unreliable technician... An appointment was set days prior and upon…read morethe appointment we got a call stating the tech called out, in addition to asking for further service(coming in) we were misdirected and immediately requesting refund. I would not recommend this location due to poor customer service

I had a good time with Fast Auto Glass staff. They worked well for me and they got my vehicle in…read morewhen I had damage from some hail. The staff was attentive and they work FAST. They worked with my insurance and the costs were really affordable. They made sure that I was pleased with the results before letting me go. If you need their services, please don't hesitate to visit.

Easy to setup and good communication. David the technician working on my vehicle was professional…read morein all his interactions through getting my windshield changed. I had to run out before he arrived and he was intentionally on the phone with me when he needed to grab the car keys just inside the door. Appreciated the respect. Also, he was FAST! I was shocked when he called saying he was done already. The price was just as good, if not a few bucks less than some other quotes I got. I appreciated him also explaining they will address any issues early that happen. I have a little knick in another vehicle that I plan to have Fast AutoGlass assist with. Great experience!

It has been a number of years since AC Glass installed glass showed for us. They did a nice job,…read moreon time and as promised.

From the owner: AC Glass Company is a locally-owned glass service company based in the Glen Allen area. We provide…read morea full range of services across a wide variety of applications in residential, commercial, and vehicle glass use. Contact us today for more information!

Such an easy experience/service. I got a crack in my windshield that spread tremendously the next…read moremorning due to the heat. I purchased a warranty through my dealership and after filing the claim I was contacted by Certified Glass the same day. I was scheduled for my windshield replacement 2 days later and everything was done same day. All the staff I encountered were polite and answered all my questions. They even assured me they'd keep a copy of my replacement to keep me in good standing with the my warranty coverage; absolutely recommend them!

I wasn't trying to go to my insurance's first choice business for windshield repair, based on…read morelooking at reviews. So, while doing my research I stumbled upon Certified Glass and seeing many consistent good reviews, I decided I'd give them a try. They too were in network for me (Geico, but check with yours of course), so is thought I'd rather pay the stupid deductible and receive good service. They are located in a building somewhat attached to McGeorge Toyota. So, if you're looking on maps and see that and are confused that's why. The entrance is through the little garage bay on the left. It's a small office with two or three staff inside, where you truly just go to drop your keys, make your payment, and go. The ladies inside working were friendly, and actually from the time of the initial phone call. What really wins me over is the fact that they offer a rental car free of charge while they do the windshield replacement. This was the first time I had to get a recalibration on my windshield too, so I guess it takes a bit longer. I was so happy to get that little car and still be able to go to work and not have to use any PTO to handle my business. I dropped off early when they first opened and had until like 5pm or so to have the car returned same day. Not a bad deal for the deductible that I would've paid anywhere and not gotten great service or a rental. I highly recommend Certified Auto Glass and have found my new spot for all my windshield needs.