I love, love, love this place and all of the people who work here! I live in Sacramento and save my pennies to come down here several times a year to search the racks for amazing treasures. The staff here is absolutely worth the return trip. They are ridiculously helpful, always complimentary, and fun to hang out with. The owner definitely has an eye for talent as well as style and design. I come here if I'm looking for a specific event outfit, travel clothes, or just want to feel good about myself. The inventory is quality clothes with varied styles and amazing colors that I just can't find anywhere else. They are a bit pricey, but the quality is there and the pieces are unique and will last. I promise pictures are coming soon for my "bouncy" dress. Please check them out! read more

I have tried to order from this shop on two separate occasions, each time without realizing that most items are pre-orders. You pay for the items but must wait months before they arrive. I ordered items in July 2025, which I did not receive until October, well after the event for which I needed the items. The same thing happened again this May. I received a message indicating that the item was being prepared for shipping. When I called to inquire, I was informed that this was a pre-order. The owner is rude and talked constantly over me, insisting that an obviously shady business practice is legitimate. I will accept the recent loss as my loss, it I WOULD NEVER RECOMMEND THIS SHOP. I will certainly not patronize it ever again. CAVEAT EMPTOR read more

I was walking around Sonoma and I decided to go into the shop. I loved all the clothes. I wanted to try some on, but I was tired and it was warm. But I did find a pair of fantastic shoes. They are the color kind of a sage that I've been looking for. The woman there I could not tell you how much I appreciated her. She wasn't pushy And she was so helpful. She told me she's been there for a number of years. The shoes I got are Litfoot. I usually wear 40 but the 39 fit me better. I have bunions so I wanted to make sure I could walk around and not feel that the shoes were too tight. They were a little more than I spend, but I think worth it made very well. Next time I'm up this way. I'm going to try on some clothes. read more

The Total Look - The shoes with a Velcro strap - Jewelry Near Me - Sonoma, California

I ordered a Jess and Jane sweatshirt, and to get free shipping, I ordered another top. The owner emailed me and told me to call her regarding my order. She said the way it works is she puts every item from the Jess and Jane collection on her website. Then after the order is placed, she checks to see IF THE SIZE ordered is available. I was under the impression what I ordered, in the size I ordered, was available since she had it listed on her website. I asked if she would refund both items since I only ordered the second one to get free shipping. She said no, and that I had to pay the $7.99 shipping fee or I could get a store credit, but not a refund. Again, I never would've ordered the second item if I knew the first one was not available. I haven't received the second item yet, and the return policy is only 14 days for a store credit. I will NEVER order from this company again. If you are looking for Jess and Jane clothing, check out Anthony's Ladies in Florida. Almost all the time they have a 25% discount on up to three items. Also check out the Sue Patrick website. read more

Skip it Had back and forth emails with the owner about a shirt that came with a stain on final clearance with no returns. She denied that could happen and fluffed her way thru the "I always work with the customer blah blah blah" Told her I wouldn't write a review and wouldn't buy from them again. This raised her hackles and she got even more defensive and doubled down. The only reason I got to her site was I was looking for Cupcake International clothes and her site popped up. I agree with the other low star rating that this place is a hard pass. I'm blocking her emails. read more

I was excited by eclectic clothing options which drew me into the store. Upon entering with my husband who was drinking a coffee, was treated poorly by an employee. Her approach was quite rude about no food or drinks. Now, it should be noted that there were no visible signs posted outside about a no drinks policy. So as a result, prior to even saying "hi or welcome" a yell of "do you want to put your drink here?" Easily caught us off guard and we were puzzled. Then she went on to say "you can put your drink here, the owner is paranoid about drinks". My husband responded politely with a no thank you, I'll just stay outside. He proceeded to go across the way to the Prohibition store. I highly recommend that place. Great service and we dropped a pretty penny there. Anyway, I should have exited immediately as well but I didn't. The two ladies on duty proceeded to gossip pretty loudly at that about a mishap with the other store across the way. Like a lot, the one lady who remained behind the counter really went in about lack of insurance etc. she's the same person who yelled at my husband. There was another couple in the store as well and they were also being ignored but the husband did co-sign and buy his wife some items. Anyway, despite the offerings the experience in the store makes me regret stepping inside. I was prepared to get quite a few pieces today but the environment dictated my exit. I'd suggest some etiquette training be revisited to the staff. They were more concerned about picking up leaves than by being welcoming. There's lots of other awesome stores that you should venture to. read more

Such nice people with a beautiful assortment of reasonably priced clothes that fit my style. Great customer service, friendly staff. If I lived closer it would be a regular stop. read more

I love this store! They carry so many great brands of clothing and fun jewelry. The staff is wonderful. I never leave without finding something great to purchase. My favorite clothes come from this unique boutique! read more

A MUST-STOP IN SONOMA!!! From chic separates to bold statement pieces, I found so many cute looks and unique accessories at The Total Look in Sonoma, CA. The owner is charming and she and her daughter have created a thriving boutique where there is something for every devotee to fashion. The Total Look is a must stop in Sedona and a destination all on its own. Visit shopthetotallook.com for online shopping too. My Aunt and I were there Feb 5th and my Aunt treated me to so many cute things, some of which were a surprise when I got home - I'm a very fortunate niece!!! Thank you to The Total Look! read more

The Total Look - Softest leggings ever, sheer purple tie shrug, sheer floral wrap, bright pink cashmere wrap, AMAZING one-of-a-kind jacket! - Jewelry Near Me - Sonoma, California

Very pretty clothing and jewelry. I think styles were more geared to the over 40 crowd, which is refreshing. Excellent customer service. Staff was so helpful! I have already recommended to friends and will def return. read more

They have been an amazing staple for this community, and so wonderful to their customers always. The mother and daughter team are such lovely people, and will be able to assist even the most unsure customer into finding something they feel amazing in. They have beautiful clothing, adorable bags, jewelry, all the accessories you could ever need, and always have great styling skills to find exactly what you need. Whether you are visiting, or a local...show them some love! They have styles that can clothe individuals from Their 20s - all the way into your golden years! I truly hope this business stays busy and bustling enabling them to stay in business for years to come. Show your support! They are an OG sonoma staple! Xoxox Afterward head down the block and treat yourself to some yummy homemade ice cream from Sonoma Scoops! You won't regret either! Xo read more

This was the only place that could get a jacket that I wanted for my wedding. The owner kept me updated constantly (it was backordered) and worked with the designer to get it to me in time. Perfect!!! read more

Speaking hypothetically of course, suppose a guy walks into the Total Look with his Wife. As she admires the various clothing, she mentions that she loves the selection here, but won't buy much of anything until she loses X pounds after the Holidays. Multiple Choice. Which one of the Following Does the Caring, but sometimes Clueless Husband Say? A. Only X Pounds? B. Well, That Outfit Does Accentuate the Buttocks. C. You Are Wider Than Me After All. D. Would You Like a Doughnut? E. I like Big Butts and I Can Not Lie.....in a rap rhyme of course. F. Really? You look Fabulous! Of course he said the right and loving words! And they'll be back for more than just the fleece jacket that was handy for a chilly evening. read more

I take exception to the term "pricey" for yelp's comments. If you want to look like every tom, dick and harry, sure you can get common clothes at cheap prices. However, I found this place and LOVE not just the one of a kind pieces but the manner in which the store is laid out - by color! I have more pieces from this store and still, years later I get compliments on the unique articles. Oh, and fun shoes and jewelry, too! Always helpful - never pushy - just out and out accommodating. I used to drive from Lafayette to pick up my wine down the street - now I come to look at their newest items and pick up wine as a second thought. read more

My favorite clothing store. I make a trip over to Sonoma once or twice a year to shop at Total Look. The two gals that work there are Wonderful, helpful and fun. They are so good at what they do and help me find what I want. If they don't have my size, they find it and order it for me!!! Awesome shop!!! read more

My sister and I love this store. Besides the knowledgeable and fun staff, the clothes are well made and are extremely comfortable. We always end up here when we're looking for clothes for a special occasion. I find the pants a little pricey, but I love all the tops and jackets. read more

This store is so cute! I've boughten my mom some really nice things that she absolutely loved and I didn't even need to exchange the size I bought! All the staff are really helpful and spent a lot of time helping me try to find a necklace to match a dress I bought my mom! read more

This store and the buyers are the BEST ever!!! Such a pleasure to work with and such wonderful one-of-a kind merchandise. I've worn everything I purchased. Dress it up, dress with jeans, what a versatile and wonderful array of clothing. Thank YOU!!! Bonnie read more

Absolutely HAD to write a review for this establishment. On a quick day trip to Sonoma I discovered the Total Look. So glad I did! Found a collection of modern and unique clothes that I usually can only find in my favorite boutiques in San Francisco/bay area. Full range of sizes. I would come check this place out if you are in Sonoma and you like some fun and unusual designs. read more