I really enjoyed our stay at La Concha. The check-in process and staff were very friendly and…read moreaccommodating. They recommended so many amazing places to eat and shop, in and out of the property. The prices for food on the property were reasonable and there were a lot of different options for food choices. The big Concha restaurant on the property is absolutely gorgeous at night but it is a bit pricier than the other food options on the property. There are 4 pool ameneties you can choose from, with one being adults only. I loved that you have the different pool options. However, I wish the pools were bigger. I felt like it made more sense to have fewer pools but, bigger to fit more people but, we were comfortable in each. The beach is beautiful and every day there were plenty of surfers riding the high tide waves. It wasn't the best beach for swimming since the tide was so high and waves were really strong but, lifeguards are on the property to help those who have trouble getting in and out. We stayed close to shore to prevent any accidents and enjoyed watching surfers ride the waves each day.

La Concha is often advertised as one of the two most luxurious hotels in Puerto Rico, but my…read moreexperience did not live up to that reputation. For a hotel charging over $200 per night, I expected much better service and attention to detail. The property showed signs of poor maintenance, including dirty floorboards and dusty areas throughout the resort. The staff was also disappointing. Many employees rarely greeted guests, and even when I spoke first, I often received little or no response. While the location is excellent, the overall experience fell far short of what I would consider a luxury hotel. Based on my stay, I would recommend saving your money and considering other options.

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.

This hotel is as absolutely amazing. Was just here for two…read morenight but could definitely stay longer. The staff was all amazing. From being dropped off and the doormen ready and able to help with bags(which I didn't need) but was nice to have the option. To the front desk staff so kind and warm with amazing welcoming energy. We ended up grabbing breakfast at the sister property around the Conner and it was so delicious. I believe his name was Armando at the sister property. He was so helpful and kind allow us to grab two towels for the beach that is with in a stones throw.

My daughter spent her 29th birthday in PR and stayed here. She loved the entire boutique vibe!…read moreBeautiful hotel with excellent customer service was her exact words. I had the pleasure of working with a lovely lady named Ari in the Guest Experience Dept.. She helped me pick the perfect package for my daughter's bday. I got wine, balloon arrangement and chocolate covered strawberries delivered to her room and she was so surprised when she saw them. Thanks Ari for making her trip to PR an unforgettable moment in time!

The pictures online do not do this place justice, it's so beautiful! When you walk in the lobby you…read moreare immediately greeted by the most gorgeous lobby, with very nice furnishings. You are then greeted by a heavenly scent, their signature scent that's intoxicating. The front desk attendant was the absolute best, she helped us with our bags and even parked our car! The room was a real stand out, beautiful and spacious and meticulously clean. I never knew how much I wanted a countertop ice maker before I came here! It was such a nice amenity along with the huge fridge. Their breakfast was also amazing with some great coffee and pastries. I enjoyed having breakfast after I hit the gym, which had the nicest view of any gym I've been to. I would 100% come back here and recommend anyone to stay. Alicia at the front desk was amazing, muchas gracias!

I loved Don Rafas! It's a quiet little hotel. The decor and colors are very cute and chic. The…read morestaff was friendly. They serve continental breakfast from 7-10am. Our room smelled amazing. And the bed was very comfortable. Would definitely stay here again.

We stayed at The Condado Plaza in San Juan the first two days of our trip to Puerto Rico, and it…read morewas a nice property. The rooms are older and a bit outdated, but overall, it was clean and comfortable. The view from our balcony was stunning. It looked right out to the ocean. The only thing that we didn't enjoy was that the balcony door wasn't sealed well, so the room was super humid. We left papers on the desk, and they were literally damp. Also, the continental breakfast is at their sister hotel across the street, and it's literally all the cold stuff. You have to pay to upgrade to anything hot. Overall, it was a nice stay.

The Condado Plaza Hilton offers affordable and comfortable accommodations in an upscale area of San…read moreJuan. It is on the lagoon. It is associated with the Condado Plaza Hotel ( across the street, on the ocean). Guests have full access to their ocean front, and pools. The Hilton has a very nice lagoon side pool and restaurant that overlooks the lagoon. Great for a sunset meal. Staff are attentive and helpful. Our room was large, clean and well maintained. I read several reviews claiming facilities were dirty, bug infested and falling apart. Not true, unless they stayed in their imaginations...not this hotel!

The hotel just recently opened their bar and restaurant to the public. We were greeted by name, it…read morewas honestly shocking but I was impressed by the hospitality we received. We ordered the B.A.L.T sandwich and the Eggs,Bacon,toast,and potatoes. This meal was my all time favorite breakfast since I arrived in San Juan!! Everything was PERFECT! I've searched high and low for beacon that's similar to this and nothing has been as delicious. The views are mesmerizing, the food was delicious, the music was lively!! Despite all of that our waiter was not very attentive, she seemed distracted. Nevertheless someone was always there to take our many orders because we spent the entire day relaxing and taking in the scenery. We had a breathtaking view from the hot tubs. I can't wait to return and see what's new.

When traveling, it's important to stay local. Especially when visiting other countries. And the…read morebest part, this hotel is part of credit card point programs. So, there is no excuse to not book! A locally owned hotel (and hotel group) run by exceptional staff. Aranxa and Kritzy went above and beyond for our family. Room service and cleaning were top notch. The food at the upstairs restaurant was exceptional, and offered some local cuisine. The downstairs restaurant had private parties every day and night during our stay. So, we sadly were unable to visit. Edwmar and valet opened doors for us continously and made sure our luggage was loaded. An exceptional team! I did not want to dock stars, as this is locally run. However, I do want to be honest about the rooms. Due to design of the hotel, the rooms are an ecochamber for sound and light. Please bring a white noise machine (or three) and black out eye pillows. Due to the noise, we were unable to sleep - as you hear every elevator ding, when it passes the floor, and any noise in the hallway and within other rooms. We did attempt to use our phones and noise machine all on loud but it didn't cut out the noise. There were girls screaming and slamming doors every night of our stay. While it was miserable to go without sleep, the staff were exceptional.

Loved the location, right by the beach and close to a bunch of great spots in San Juan. The staff…read morewas super friendly, and everything was really clean, which I appreciated. Having onsite parking was a big plus too. Only downsides: no microwave in the room (which was a bummer for all my leftover food), and it got a little noisy at night since my room was near the courtyard. Overall though, I had a good stay and would come back!

Super cute hotel would say it's better for solo travelers. The workers were all so kind and…read morewelcoming. In the tourist area of PR lots of places to eat nearby and right on the corner of the beach. Only bummer was for some hours the shower wasn't always available with hot water but i know water is an issuse out there. Loved the dulcecafe to the left of the hotel. A/C was always freezing and refreshing. Lots of amenities offered for beach use.

We stayed at the Condado Ocean Club the day before our cruise. The Uber to it and check in was…read moresuper easy. One negative was the "resort fee", which is the reason why I've reduced a star. When people stay at your hotel, they want to book at a price and for you to charge them that specific price. Condado decides to add a random "resort fee" when you check in, in order to squeeze more out of their guests without stating it on the front end. That is shady, and it removes a full star for that unethical business practice. However, that is really where the negativ w s end. The facility is beautiful, and very welcoming. The location couldn't be more perfect, and the amenities of the facility were exactly what we were looking for. The rooms were clean and minimalistic, without being dated. We were able to walk to a wide variety of attractions to see San Juan without needing to get an Uber. The restaurant was excellent, with unique dishes and drinks to sample. We really had a fantastic time here, and we can't wait to visit San Juan again in the near future!

I love that it is adults only that's the biggest perk and the place is beautifully decorated. The…read morestaff are Super Duper, friendly, helpful and very accommodating. This hotel is right on the beach, has a nice little infinity pool with a poolside bar, and most importantly NO KIDS allowed! In certain areas they could pay a little bit more attention to the details. For instance the decorative pillows were stained, but that bed was so freaking comfortable! Oh and the floor to ceiling windows and beachfront views are unmatched! Overall, I really enjoyed it for a great stay over if you're taking for a cruise.

"Apparently" home to THE Pina Colada. Had to check it out, here was my experience…read more AMBIANCE Parking: Hotel/resort parking setup--easy if you're staying there, it can get costly if you're not. Couldn't find street parking. Rideshare is probably the move. Seating: Indoor bar seating plus an outdoor terrace area with ocean views. Plenty of room to relax and take your time. Vibes: You're in a touristy area so it's pretty clean. It's a polished tropical resort energy. Palm trees, ocean breeze, and people fully leaning into vacation mode. It's definitely tourist-friendly so great for lovebirds and families. FOOD / DRINKS Piña Colada (Recommend) This is the reason you come here. Just as advertised - creamy, smooth, coconut-forward, and balanced with pineapple sweetness without feeling overly sugary. The rum comes through cleanly, and the icy texture makes it refreshing. CUSTOMER SERVICE A little hiccup in the beginning but they started getting things going. TL;DR OVERALL 3.5 Stars. Solid. Selections were good, price was expected, same goes for the experience. If you desire experiencing Puerto Rico/cocktail history then go for it! However it was a bit touristy for me and I'm curious about the other spot. Aside from that if you're busy with family and this happens to be convenient for y'all, be sure to check it out! TIPS * The other home of the Pina Colada is the Barrachina Restaurant!

I remember coming to the Caribe when I was a kid--back in the heyday of Hilton. It was late night,…read morethere was a steel drum playing on the edge of the beach. You could walk along the sand. It was perfect. It was like that last year...ok no steel drums and way more corporate. Now when the sun goes down outdoors is basically off limits. Walk on the beach, nope. Sit along the shore, nope. So it's a lovely resort but this totally undermines the beauty of it. Might as well stay in old San Juan.

We loved everything about the Dream Inn, the perfect getaway home base for our two weeks in Puerto…read moreRico. A peaceful hangout (especially the roof deck), walkably close to the beach and to great restaurants, and most importantly, every single person serving at the hotel made us feel at home. I cannot speak highly enough of the level of service Gautam, Nimu, and especially Jorge put into researching the area to have recommendations always at the ready for us for excursions, restaurants, holiday hours, and even including all the hotel guests in ringing in the new year with their extended family from the rooftop, where we could see a myriad of fireworks displays all over San Juan. We loved it and would stay there again in a heartbeat. (FYI we booked our room at the Dream Inn via AirBnB; it looks like some of their rooms are listed there by the owners of the boutique hotel, and others are available directly through their website.)

Staff was super friendly, great location near by some great cafes and a close walk to the beach…read more Thank you for helping us have an amazing stay:)