This is like a not as fun to go to Fry's if that makes any sense. I will never forgive late stage…read morecapitalism for taking away my fun super themed and unique architecture electronics store for minimalism NPC slop, but that's neither here nor there. I have seen the giga lines for Micro Center during the graphics card boom. Horrifying, but I feel like that's what mostly contributes to the super low ratings here, and a LOT of them, mind you. But it also might be due to people malding at spending a lot of money on something that didn't work for them. I was here window shopping, we are not the same. Plenty of parking the Saturday afternoon that we went. There was staff everywhere in every section, 2-3 of them even, who were ready and there to answer questions or guide you to where you need to go. Definitely a tech nerd's paradise if anything. They have a Tech Bar there, a station to build your own computer, and I think the most unique thing that they have here is the extensive in person shopping for 3D printers and the different color filaments, if you're into that as a hobby. There's things for gamers (even a lot of set up for gaming racers - a lot of which I have never seen before then), people who like to build and DIY things, consumer electronics, and even figurines and toys, for kids who are there too, I suppose. Not bad to peruse through.

Been here a few times and always pretty disappointed. I only go here because they carry the…read morefilament I need for the 3D printer and occasionally they have some parts for it too. But I will 100% say they are not disabled person friendly. If you have seen my other reviews then you know I'm disabled and use forearm crutches to walk. While this store does have an electric shopping cart. Or EcV with basket. It is usually not charged and it is falling apart. The store has ONE. Only one and it is completely falling apart. Some of the aisles are not accessible in the cart either. Now let's move on to the staff. While the manager will tell you they have 5 people in the 3D printing area I can rarely seem to find 1. When I do happen to run into somone they will tell me they are way too busy to help me out or be downright rude when asking them about inventory of an item. They have told me to just scan the sample color strip and wait for it to open on the machine. They have this machine on the wall that stores most of the filament and will retrieve the color and type you want. Well that's all great in theory. If the machine was loaded properly with the colors and type of filament in the right location. That doesn't seem to happen often. Now there is some good stuff. They have a nice supply of other items. Similar to maybe what Fry's electronics use to be but on a much smaller scale. You are definitely going to pay a high price here. Most things have been marked up incredibly high. But I mean you're paying to get it then and there. They have some things with decent prices. So make sure you are checking the prices at other places before you commit to spending $25 for a pair of pliers that can be purchased elsewhere for $4.99. Exact same product and packaging. All in all go here if you MUST. Otherwise avoid at all costs. The staff is minimal, untrained and rude. The disabled access is not the greatest. The best thing about this place. They had a restroom and it was clean.

Fast service. Reasonable prices. The owner was very helpful. He made a very stressful time easy.read more

The owner is super friendly and honest and knowledgeable. He had my laptop battery replaced and…read moreback to me very quickly. I would use his services again. Highly recommend.

I had a computer emergency right before I took the California Bar and they fixed me up immediately…read more I am forever grateful to these people.

They got me right!! Very quick turn around times and honest! Came in with my slow laptop and they…read moresped it right up. Said I had too much "bloatware"

I loathe having to deal with cell phone issues, and that includes buying a new phone. (Its like…read morebuying a car these days!) But when my phone goes out, you do what ya gotta do. I head straight to Best Buy in Irvine evrery time, going on 23 years now. So what makes me sit down to write a review today? Greg Bernal. He's the Verizon specialist. This guy is impressively well versed on the best & worst phones & cell service. He's helped us negotiate the phone & cell service quagmire a few times over the years. He's also a computer expert as well, and has helped us there too. What i appreciated about this visit was, thanks to Greg's advice, i did NOT have to buy a new phone yet. He told me what to do & say to Verizon, which worked beautifully and Verizon lowered my bill and fixed the problem over the phone. But a new phone is on the horizon for us, and i can assure you, I'll be right back to Best Buy in Irvine, MY STORE, to buy the next one! Last comment: About the manager of this store, Ricky. Dont know him. I dont know where he gets these exceptional employees, or what he does for them, but our personal experience of every sales team rep or Geek Squad member is its always memorable and leaves us very happy with the experience. We have found them to be knowledgeable, and generous with helping us find what WE need or want, not a store's sales agenda. Never transactional. Thats exceptional. This must be a loyal & trusted manager, because his people seem the same and genuinely happy to be there. They stay, for years. Greg Bernal is certainly representative of all that. Rock star. Best Buy, keep doing what you're doing --- we appreciate it.

The personal service could not be worse. For the Geek Squad, they absolutely don't take walk-ins,…read moreeven to answer a question or to get ANY help. Appointments ONLY. While at this Best Buy store, hunting down someone for help in finding a product? GOOD LUCK! While I was there, there couldn't have been more than a few customers in the store. But I did notice several clusters of employees just chatting among themselves, passing the time of day. NO ONE reached out to me as I was obviously needed in-store help. I feel that their motto must be "We promise you the quickest service no matter how long you wait!" They are the reasons that people buy online. No advantage of buying in-store whatsoever. Best Buy...RIP.

I've been going to this place ever since their Haster location. I don't remember how I found them,…read moreprobably on Yelp, but I'm glad I did. This place has really good deals on everything. I dont want to mention prices since that can fluctuate and I care about this place enough not to bring customers that go there quoting the prices on my review, but just know that you will not find a better deal. Maybe through private sellers...maybe. Staff have always been helpful. The computers and laptops are "beefed up" or anything but they work and come with more than enough memory to do what you need, with the exception of Gaming and Video editing. But at the same time, I'm sure they have what you'll need if that's what you need. Great Job guys. love the new location

These folks are the best. The crackerjack team of technicians headed be Rick really know their…read morestuff. April and Bella share the office management responsibilities and keep things running smothly. Chris, the boss, is all about doing things right. All together they make a super-professional team. We're just glad they're in LA county and not here in San Diego county Paul The Computer Factory- San Marcos

Who knew high performance laptops would be such a pain in the butt to find a AC adapter/charger…read morefor?! I went out of town and forgot both my charger and docking station at home. The only computer store I could find in the high desert was a Best Buy. I looked up the wattage I needed and figured 100W would be fine. Well, 100W was not enough for a high performance laptop like the Dell Precision 5690. The 100W got me through the day, however, I kept getting messages from my laptop power couldn't be optimized. A few weeks later, I found the boxed charger in my trunk and had forgotten to return or exchange. I decided to go to my local Best Buy in Costa Mesa to see if anything could be done. George in customer care and was so upbeat and friendly. I explained my situation and he carefully reviewed the package. He was curious to see what I was running since it seemed 100W would work on just about any laptop. He chuckled when I told him. I guess the man knew a little about laptops lol I SO appreciate his help as not only did he resolve my unfortunate situation, but did it with such care and style. I've purchased most of my electronics from Best Buy (last purchase was a nice 65in OLED LG tv which had great value with beautiful picture and sound). I will continue to do all my electronics shopping here because the customer service is second to none. Shout out to you, George. Thanks again! Plus, how can you not go to Best Buy when it's so nostalgic? I don't know how many hours I'd spend here checking out all the latest CDs and DVDs released. So many fond memories! Highly recommended.

We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....

I had an impressive, attentive, and highly efficient experience with Sean, the Store Manager from…read moreBest Buy Tustin, who, fortunately, was working at the Orange Best Buy location today. I came in on a tight time schedule and told Sean exactly what I needed. He listened first, then acted. He did not try to upsell or redirect me. He stayed focused on my request and handled it immediately. What stood out most was how intuitive and efficient he was. He explained everything clearly and concisely, giving me the key information without wasting time or relying on a scripted pitch. He is extremely knowledgeable and knows how to communicate in a way that respects the customer's time. In many retail situations, you end up having to repeat yourself or push back on suggestions you did not ask for. That did not happen here. Sean understood the assignment, executed it seamlessly, and had me in and out in about 20 minutes. Sean is the prototype of how sales and customer service should be done. Professional, sharp, and fully aware of the customer's situation. Thank you again, Sean. I truly appreciate your help. Desireé

No one wants to do a return or stand in the pickup line the day before Christmas…read more That said, it was a completely painless endeavor due to this location's organization and enough manpower to prevent chaos. Greatly appreciated!!! Additionally, they gratefully had exactly what had been requested from Santa and it was competitively priced. Hope this brick and mortar survives!

My laptop computer needed Windows 11 reloaded. They formatted the solid state drive and installed…read moreWindows 11. They found and installed the drivers. I was impressed by how knowledgeable and thorough they are. My computer works fine now.

Amazing dude I came in with a bunch of PC parts to build a gaming PC and he help me build it, was…read moreready in a coupled hours. Did an amazing job came out Perfect well recommended.

Yesterday, I met with an Apple employee named Kayla who told me how the Apple Air IPad works. I was…read morethankful that she was kind and informative enough to help me with how the IPad notes worked. I learned about how to make those pictures on the IPad notes like they show you on the official website. She told me that the IPad Pencil Pro is the best on this. I learned about how to do the stuff. I also love how Kayla gave me some Apple product trivia. An example would be that I mistakenly thought someone's phone number in the notes was about to be misused by a creepy stranger, but Kayla told me that it's a sample number created by Apple. She was also transparent on me on when the IPad Air M4 and the 17e release dates. She told me that they'll be arriving to the Apple store in-person next week on Wednesday.

A Shoutout to Bailey at the Genius Bar…read more I have to give a huge shoutout to Bailey at the Genius Bar for turning what could have been a routine visit into a standout experience. I brought along my friend Cynthia--who, bless her heart, can be a bit much with her endless questions and objections. But Bailey didn't just handle it; he embraced it. He answered every one of her questions with a smile, defused every objection with patience, and managed to keep the whole interaction not just smooth but genuinely enjoyable. What really stood out was how Bailey made us feel like we were having a great conversation with a friend, all while providing top-notch service. He took something that could have felt like a chore and turned it into a memorable, above-and-beyond experience. Honestly, Bailey set a new bar for customer service. If you're heading to the Apple Store, do yourself a favor and hope you get someone like him.