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    The UPS Store

    2.6 (41 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 month ago

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    Extremely disappointed with their service. Dropped off a package at this store (UPS Store #3561) worth almost $900 on July 26th, 2021. Subsequently the package was lost and a claim for refund was initiated. I'm not angry that the package was lost because sometimes that does happen. What made me angry was the response or rather lack thereof from the UPS Store #3561. Within a week I submitted all the invoices & proofs of purchase for that shipment. Was given the standard response from the Manager of this store saying "Come back after 2 months. That's how long UPS takes to settle claims". Alright, I knew that timeline was a bit excessive but still I patiently waited for 2 months. During that time I had 0 updates on the claim from them. Now it's well over 2 months and having still not heard from anybody, I decided to email the store and the UPS HQ over the status of my claim. The store replied saying they submitted everything over 2 months ago and there wasn't any delay. They also said they "re-sent" the documents today. Got a response from UPS HQ that they haven't received any paperwork from the UPS Store #3561 and they were still waiting for that to process my claim. Clearly the UPS Store #3561 simply forgot about my claim and did not send the invoices to UPS Claims Department. Their attitude leaves a lot to be desired. Never had the patience to explain the process, irresponsible with their duties and a complete lackadaisical attitude on helping their customers. Don't believe my story? Well, read the other 1 star reviews to get the idea of what its like doing business here. I've pretty much given up all hopes on getting my claim settled. The first image is UPS Store #3561 blatantly lying about submitting all claims related paperwork. Second image is from UPS Claims Department stating they are yet to receive any paperwork from #3651. Thanks UPS Store for wasting 2 months !

    Jacqueline B.

    This is my go to spot to mail things out. This review will be quick just like my visits to this UPS store! Every time I've been in here the service has been great. I'm greeted right away with friendly service and am usually in and out within 5 minutes. I come here whenever I need to mail a letter, package or buy stamps. The staff always informs me of the most cost effective shipping method and what's best for the item I'm shipping. I almost always come in with my package already boxed or in an envelope, but there's been a couple times I bought a mailer or shipping box from them which is super convenient. They also have a stand full of greeting cards which has come in handy too! Like the one time I forgot to get a birthday card to accompany the gift I was mailing... At the end of the day, I'm a fan. This UPS Store gets the job done.

    This UPS Store is in a strip mall anchored by Dominick's. Lucky I got this shot: there's always a car or truck in front!

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    Photo of Dan B.
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    11 years ago

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    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I've been a box holder for about 10 years now and consider Linda and her staff at this store a part of my business.

    Mentioned in 4 reviews

    Read more highlights

    Mailboxes And Print Depot - Christmas Shipping

    Mailboxes And Print Depot

    (9 reviews)

    Words cannot even begin to express the amount of help and suggestions that we're offered to me from…read morestore manager Naomi. While attempting to send a 22x22x22 baby shower gift to San Antonio, I was first quoted over $130 at UPS. I took my box home and re wrapped the gift in a 18x18x22 box. Brought the box back to UPS only to be quoted over $80 this time. Both times the workers just starred at me and offered no other suggestions. Just that it's the size of the box and where it's going, nothing they could do. Fast forward to meeting my lucky star Naomi. After receiving the same over $80 quote, she asked about the contents of my box. She then proceeded to measure my contents and offered a whole new suggestion and box size. Naomi going the extra mile and beyond, allowed me to cut my shipping cost to half. Just by knowing the contents and that it could fit in a 10x10x20. When you're good at your job and concerned about your customers versus just collecting a paycheck, it makes a world of difference. Thank you Naomi for all of your help and knowledge!

    I had to come to the store for their fingerprinting service. Naomi and the other staff member were…read moreso pleasant to do business with. They were both so kind, friendly, welcoming and eager to help me. Naomi took care of my service and was very professional and prompt. I wasn't in the store very long, but for the short time I was there I couldn't help but notice the excellent service they were providing their customers. They were truly eager to please and willing to go above and beyond to keep their customers happy. It's so nice to deal with a company that provides such excellent service. I definitely won't mind coming back to this location.

    The Mail Center

    The Mail Center

    (10 reviews)

    This place rocks. If you are like me and you get sick of playing the "will the UPS guy show or…read morewon't he show" game, or has had their mail thrown over their fence into the snow, or has had too many delicious wine club shipments sent back because there was nobody to sign for them, or hates having personal packages sent to work, The Mail Center gets top marks. - You can rent a mail box at a reasonable price and access it 24/7! - You get a street address, not just a PO Box #. - They will accept packages from all major mail services on your behalf. Just pick them up during business hours if they don't fit in your box. - Sell a bunch of c**p on fleabay? Just drop it off and they will take care of all the shipping for you. Just settle up later. Bruce who runs the place is one of the nicest guys you'll meet and will recognize you the second time you come in! This place is well run, very convenient and extremely reasonable. If you live or work in Vernon Hills, go in and they'll help you avoid a ton of hassles from the incompetent USPS and the inconvenient UPS!

    Located towards the end of a strip mall off of 60. This place seems extremely outdated. The…read morecounters and cabinets are pretty beat up and the lighting is pretty dim. I have been to this location multiple times, only checked in once. There only seems to be one worker here at a time. They are always friendly and eager to help. I would say that they are cheaper than Fedex Office (in the strip mall across aspen). Despite the interior, I recommend this place. The technology seems outdated but it works! And they have all of the last minute shipping supplies you'll ever need. This place could use a facelift then it'd be 5 stars. At least in my opinion

    PROCAM Photo & Video Gear

    PROCAM Photo & Video Gear

    (66 reviews)

    $$

    I've been interested into checking out PROCAM but was tainted by negative experiences I've had at…read moreother camera stores where the staff just seem to look down on anyone who isn't already a professional but the social media posts for their PROCAM Days weekend caught my attention and I figured that getting in with a big crowd would be the best time. In addition to sales and trade in promos they were having some speakers put on classes one of which gave me an even more solid reason to stop by. It's a big store with an impressive amount of photography equipment and just about every big brand and even some smaller ones represented. The photo processing and studio in the back kind of make it an ideal all-in-one location for all things photography related. They had plenty of helpful staff on hand to help out the crowd of people in the store at the time but the majority of customers clearly knew what they were talking about and what they were looking for. I would be interested to see how the staff are on regular business days but they did seem very friendly throughout all of my interactions. The back studio area where the class/presentation was held is an impressive size. I could see how it could be useful for a number of situations. All in all this was a great introduction to the shop and hopefully I'll be able to visit more often in the future.

    I'm new(er) to the whole photography and camera scene and ProCam is my first experience with a…read morecamera store that offers rent/buy/sell services, all in one place. It was fairly busy on a Sunday afternoon, which tells me that this place is likely always busy (which is not a terrible thing). What I noticed within the first few minutes, is that the staff in here are super knowledgeable. This is not ideal for someone looking for speedy fast service. What you'll find here is trustworthy, thorough, and detailed advice and expertise. Expect to be patient with wait times. They also have a studio space that can be rented by the hour for photo shoots. The only reason I have 4 stars is because I was hoping they'd offer more money for my camera. I will be back!

    The UPS Store - copyshops - Updated June 2026

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