Incidentally, I do not think this is a UPS Store, but an actual UPS facility. This is where I must drive to from La Mesa to pick up a parcel that should have been delivered today. Almost a month ago I had ordered an official copy of my birth certificate as I am going to be a Tour Bus Driver in Denali National Park from mid-May through mid-September. It was going to be tight on the timing, so I decided to order Express delivery, which means overnight delivery by UPS. I had gotten a notification that the package was scheduled to be delivered today (3/4/2020), so I had arranged to stay put until I had the package in hand. While in my family room which has a door leading to my front porch, I was working quietly on my laptop with no distractions. No TV, radio, podcasts etc. At approximately 12:30pm I noticed the sound of a large truck pulling away. When I looked out the door (two glass French doors) I saw the UPS truck pulling away quickly. Immediately I went to the front door and noticed a notice from UPS. Sorry we missed you. Well, there was no knock on the door, not even in the slightest. There was no extra effort made to make sure that this expedited delivery was actually "delivered." The surprising thing to me was the utter lack of accountability. The driver simply had to state that he/she wouldn't be "able" to reattempt delivery. At the US Postal Service, if an expedited delivery was NOT attempted, there would be serious consequences for that decision. Additionally, it would not be the decision of the Carrier, but rather the paying customer that would ultimately decide what should be done. If I were you, and you have a choice, go for the Red White and Blue American Eagle (US Postal Service Express Mail Service/Priority), because they deliver for you. read more

A real shithole! Customer service is god awful! On top of the fact that I PAID FOR THE SHIPPING! These P.O.S's give me so much damn attitude when I called and made arraignments to pick up my parcel! If you ever wonder what hell is like? Come here! So why is there such a long line if everyone here called! And MADE ARRANGEMENTS TO PICK UP?! UPS STANDS FOR SHIT! As does this place! read more

need something sent? I dont trust the USPS nor Fed Ex to delivery my stuff. UPS it is. They are nice here, help ya out, and are actually personable for such a dry job. HK's parting shot -- never busy here. read more

Once again most horrible service from this UPS center they don't even come in and try to come to the gate when you leave them a note saying that they need to dial the number they just leave a stupid ticket. Lucky we were the only apartment that this is been happening to so we caught it on on tape, him leaving a note for 4 other apartments, it will be going on youtube. And it will note the fact that they have done this repeatedly, repeatedly and they continue to just leave a half filled note out unprofessionally! Always this UPS hub and on the holidays!!! read more

The UPS Store - Once again most horrible service from this UPS center - Shipping Centers Near Me - Chula Vista, California

Don't want to waste more time on these kooks than I've already lost complaining to/about them. Their driver chronically leaves slips outside our public gate with no attempt to get in and deliver to people, regardless of how many times the driver is given the gate code beforehand. This seems to be a pattern for El Cajon customers. Was told over the phone by this office when I complained that I could come to their Chula Vista office between 8 p.m. and 8:30 p.m. the night it was supposed to be delivered. Thank God I didn't drive out there - the package was not marked as accepted until after 8:30 AND their center does not even show as open after 6 p.m. on a weekday, so thanks for the lie. They ALSO said the package had the wrong address on it to begin with. NO. Thanks for the other lie. I was also told over the phone that my package was not eligible to be picked up at a store. It was. When I finally got it, after being texted by UPS at 5 in the morning that they improperly handled the package and that it would take ANOTHER business day to ship, I went to go get it. The box was smashed on one side. They also never asked for my ID or slip at UPS store, so any schmuck who knew my name and that I was accepting a package there could have taken it. All around bad, lazy service. Any time I do business with ANYONE from now on, I will ask them if they use UPS because if they do, I know I have to go through the gauntlet to get my package and I'm over it. read more

DISHONEST DRIVERS! I am struggling to correct and error the UPS driver made, the driver marked my package as receiver refused package when a delivery attempt was never made. It was marked as such at 8:50pm so I believe the driver wanted to end shift early and LIED about the refusal. Bad service and shows low standards for UPS drivers. read more

My package is already four days late after guaranteed shipping and now I was told that now it's going to be another two days, even though it's in my city -according to the tracking number. This wouldn't be a big deal if I didn't need the item tomorrow. Now I may lose the job I need the item for! Bad business. WIll NEVER use UPS again. read more

I had a package that was supposed to be delivered on Thursday (12/7). The UPS driver didn't ring the doorbell (there was someone home waiting for the package) yet he left a notice and ran off. I've had problems with him in the past doing the same thing. If it's a heavy package, he will leave a notice without ringing the doorbell. I think he's just lazy and doesn't want to take it out of the truck. The package was supposed to be re-delivered on Friday (12/8). It wasn't delivered. It said it was supposed to be re-delivered on Saturday (12/9). It wasn't delivered. On Sunday, I emailed customer service. They responded today and they said it was supposed to be delivered today (12/11). It didn't show up. I called customer service and they said it was supposed to be delivered today. I said I understand that, but it didn't show up. Then I was told ot says "Out For Delivery" but it isn't on the truck. I was told I would receive a call from the local warehouse within three hours. I never received a call. I called customer service again and asked what the deal is. He said what everyone else said about it "Out For Delivery". I said obviously it isn't since it's not even on the truck! He forwarded me to an "investigations" person who was just as worthless as everyone else I had talked to. He said it "should" be delivered tomorrow. I said I've been told that since Friday. How long is this "Out For Delivery" crap going to drag on?!?! He didn't have answer for me. What kind of "investigation" is that?!?! Now the status states "Exemption" and is being held for future delivery. Who knows when that will be! read more

I watched the truck driver drive on my street with my eyes and in the app. He didn't deliver my package, as it was supposed to be delivered before Christmas (22nd to be exact, and then it was extended to the 24th). Every time I call they say "we can't understand your tracking number" and I go in circles with their voice automated machine. I'm beyond furious. I knew I should have stopped the driver, but I figured maybe he just delivered to the wrong address. I asked my neighbor if he had my package, and he said no. Awful. I wish I could avoid using UPS. read more

This is the second time this happened today me. I was home and no one knocked on the door but I checked to see where was my package and it said that it attempted to deliver it but no one was home!!! That's a lie I was there... called the 1800 number and she said that they will contact me in a hour and Nothing!! I paid extra to get it delivered in time and now I have to wait until July 5th!! I'm so mad and this place is a joke.... I will be heading there to talk to them in person and will not leave until I get my package. If u could give No Stars I would. Close this UPS down. They are Lazy read more

I have been waiting for my package since the 23rd. Every day it says it will be delivered at the end of the day and at the end of the day, it gets rescheduled for the next day. It is the 28th and still nothing. I tracked down the driver and he still wouldn't deliver it or even help me get my package that was on his truck. This isn't the first time I have had issues with UPS. FedEx on the other hand, has always delivered my packages with out an issue. I don't understand how an organization that has HORRIBLE, I mean HORRIBLE customer service is still in business. read more

I had to go here to pick up a package that required a signature. The window of time they gave me was anytime between 8:00 PM and 8:30 PM. Thats ridiculous. The other problem was that they UPS employee spent 5 solid minutes typing information into his tablet. What the fuck are the barcodes for? After he typed everything in, he scanned 2 barcodes, scanned the back of my license, and then made me sign. Weird. Whenever I pick up something from FedEx, they scan 2 bar codes, I sign, and I'm done. read more

If zero stars was an option... So apparently they attempted delivery Friday when I was home...I check the tracking and it says they tried and have left so I go to my front door and sure enough there is a notice that I was not home (though I was) and delivery would be attempted next weekday. I had to work so I signed their slip to give them permission to leave it at the front door. So today is Monday and I come home from work and sure enough, another missed delivery slip? But I signed and left the slip for delivery...I find one of my packages thrown over the wall onto my front patio but the larger package is nowhere to be found. So I arranged the self help pickup tonight and was called by UPS telling me to come to this location between 8-830pm for pick up...arrived at 8 and was told the truck wasn't in yet and it would be a few minutes....it's now 9:45 and we're still sitting in the parking lot...why did I pay 200.00 for shipping when apparently that can't be accomplished... I will be avoiding UPS like the plague from now on and will try to find a way to FedEx whenever I can read more

Honestly I'm so bothered with how UPS tells me you can't get anyone to work on Saturday so that when your drivers decide to drop on one package at my door but not the other when both packages are phone and during COVID your supposed to be doing the no interaction delivery anyways so why didn't you drop off my package? And then I have to go through your ridiculous phone tree of a bunch robots who can't get me to a representative quick enough. If you would have told me yesterday I could just go pick it up at the dam customer center I would have went to the customer center. UPS YOU CONTINUE TO FAIL IN PROVIDING ME A GOOD SERVICE AND IT IS FRUSTRATING. read more

The absolute worst. I ordered two packages a week ago, and both packages arrived at this UPS center 3-4 days ago. One package was marked as being "late", then I was told one of my packages were lost, so I had to get a refund for an entire order. For two days it was put on the truck and sent out, all days I was tracking it using live tracker on their website, my package showed it was on their truck for three days and still no delivery. Then I went to the website and payed to have it delievered withing a two-hour window, and guess what? It is not here! I go on the website and the status changes to "by the end of the day". I PAID MONEY TO HAVE IT DELIVERED WITHIN A CERTAIN TIME FRAME! I called customer service, and was transferred about 5 times only to be told they cannot do anything about it NOR will they give me my refund for the service they failed to provide. THIS UPS IS THE ABSOLUTE WORST. After I receive my package, if it not all of a sudden lost, I am never using UPS again and I HIGHLY RECOMMEND staying away from this delivery service. I will ensure that I dedicate my effort to informing and advising everyone I know not to use this service. THE ABSOLUTE WORST SERVICE. read more

UPS is the worst of all delivery companies.. They throw my packages wherever. They never show up before 9p. they Say Im not home when I am. I get alerts saying delivery attemps were made but no notices are left. I call Customer Service and they tell me I can pay for a confirmed time at $10 a pop. Most will say there contacting dispatch and I ahve often got well no one is responding. If dispatch calls back I get someone who will only repeat over and over what is going on and there is no way to help. I just have to wait around and hope the delivery person shows up. I don't have the options to say what company will deliver a package so i dread every time I get a package from UPS. I will continue to work my vendors to stop using them as UPSobviously does not like having the business https://www.yelp.com/biz/the-ups-store-chula-vista-5 #UPS# #UPSSTORE# read more

Absolutely the worst of the worst. They have had my package at their center 8 days! they refuse to let me talk to management and have had me on hold for days totaling 3hrs and 40 minutes! Drivers are lazy! came to deliver at 9:23pm and did not come to the house and left a notice that they could not deliver on my gate post! I WAS HOME!!!! then now i am trying to get it redelivered and on hold again now going on 50 mins. last night i was on hold with two phones one for 70 mins and the other for 35 before someone finally answered and promised i would have my package this morning.... its 12:30 no package and on hold 53 minutes only to be hung up on again!.... they are awful and the worst part is i paid for it! read more

Lazy lazy driver. He claimed no one home or not safe to leave the package. We lived over 10 years in the same place with no problem. My wife waited all day for this package for our baby that we paid extra for the shipping. Now!!! I have to leave work early and drive over 45 minuets and pay tools to get the package one time. read more

Bittersweet... I paid for...(Overnight Shipping)...on a Friday December 12th, 2014, at 6am, so I expected my package on Monday the 15th...........It was a guarantee after-all. It was important that I receive this package so I stayed home on Monday, expecting the delivery late in the day. After waiting ALL day & no package yet, I decided to check the tracking status at 5:30 pm. The status said "rescheduled" for delivery on Tuesday. WHAT! I was extremely mad at this point so I called UPS and asked the lady if it was still somehow on the truck and (possibly) could still be delivered even though it it said it was rescheduled? The very nice lady, though unconcerned, told me the package was already "in the building" at their center in Chula Vista. And since they close at 6:pm, & it's now 5:35, there's no chance of getting there before they closed. I told her I'd pick it up in the morning at 8:00 am when they opened. She said she put a hold on the package, (since it's already in their building) and she changed all that in their computer, this way they wouldn't put the package back on the truck in the morning. OK....it's now 6:10 am Tuesday and the package was on my front door step. What the hell????????? Happy but confused. What I can say, it's UPS......................................... read more

Wow didn't realize how bad the customer service is for UPS. I was home all day expecting a package, and never heard a knock on the door. (even if i didn't hear it i have 2 dogs and another person home that should have heard it.) Went outside to find a BLANK note. Actually blank notes stuck together. I went out of town after (someone was still home for the 2nd and 3rd attempt) and after that tried to contact customer service. They were not able to hold the package long enough for me to get back. And they would not give me the number to the distribution center to have them hold the package. They will try to re deliver the package when i get home but if they fail again like they did the first 3 times they will ship it back to the original sender. VERY disappointed, and will always avoid UPS from now on. read more

Avoid ups!!!!!, they somehow managed to "damage" a heavy steel brushguard for my offroad truck, then lost it. (stolen) the employees are unhelpful, lazy. and worst of all is the customer service, it sends you to someone in india that wont help you. pathetic excuse of a shipping company that was once good. read more

So disappointed with ups. Delayed package. I could just pick up the package my self. 3 mins away from facility and still delayed.

Horrible service! I was promised I would be able to pick up my package the same day it "attempted" to be delivered but they never left a note saying they did. I was told that by 8pm I would get a call saying I could pick it up but they never called. I called and spoke to numerous people but they never bothered to tell me they closed at 9pm. Spoke to customer service and they were very rude about the whole situation and very unprofessional. No apology was made and no one took responsibility either. Avoid using UPS if possible. read more

Two days in a row that I showed up to drop off a package and the store clerks make up some excuse to try to charge or sell me something. I showed up with the mailing label and they wanted to sell me a box and tape on the first day. Why would I buy materials when everything was paid off by the recepient? The next day I showed up with my package in a box and mailing label. Again, "assistant manager" told me that it had to be one of their boxes and taped up. I called out his BS about "having to be their box." He back pedal and told me to tape it up. I didnt have tape so he said he couldnt do it or sell me the tape because they were closing in 5 minutes. Seriously, trying to nickle and dime your customers for 6 inches of tape is idiotic. Specially, when the packaging material was paid by recepient. Screw this place and I'll just arrange a pick up at my place by UPS just so i avoid anymore "money hungry" places. A piece of advice to that "assistant manager". You sir, have a made up title by the owner. Just so he wouldn't have to call you a "store sitter." A manager would actually help the customer the first time so that the customer would return to conduct more business. Therefore, making more money than trying to sell boxes or tape. But, what do you know since you probably just graduated high school and got the job rather then getting an education. read more

This place is terrible. Not my choice to go with them but receiving from company. First package took about 3 weeks to get because they throw it in the back of their store and never put on the truck. I am waiting on a second package and it says it has been out for delivery every damn day this week and it never showed up. I have stayed home waiting for it due to it being a heavy package and the delivery guy might need help and come to find out it has never been on a truck but it has been out for delivery every day. Still haven't receive the package. Some dip shit reason Amazon decide to put a third package of mine being delivered through UPS again and I have no faith in this fucking service that it will get here on time. I have even tried making it where I can pick it up at the store and that would still take over a week. This management is shit and I am not sure why people are still giving this facility their business. read more

Waited 2 hours to be told package was lost. Thanks guys! Minimal shade outside. Line was wrapped around corner. Good luck

Probably the most confusing shipping center ever. Customer service told me to pick up my package here if I wanted it today since it has been sitting in the truck in my neighborhood for days for no reason. When I got here only to be met by iron gates closing off the building to the public. The security guard said they open at 8PM..yes..PM! How is a business open starting at 8PM..ugh..this is why I rather use fedex. read more

For god sakes. Customer service is a freaking robot. I have to go through so much just to finally get to talk to someone. God damn it pisses me off how i have to answer a billion questions just to get my shit together. This place is horrible. The gal there doesn't help you jack. Doesn't have answer but try again or go get answers somewhere else. Sigh really frustrated with their hours aswell. So short. They could have called or send an email to let me know about mu package. Terrible communication. read more

My package was guaranteed to be delivered on Monday the 2nd of October & was lost by whoever handles the packages. I called customer service & they said I put the wrong address & when we reviewed it my address was perfectly fine. I needed my package by a certain date that ups completely made me miss by getting it to me after October 5. Customer service was horrible & kept telling me if I wanted it faster I needed to pay more for what I had already paid for in shipping. Buying things online should be easy but it's not when you have to deal with an incompetent carrier business. read more

This is the worst UPS location I have ever encountered. I have packages that were supposed to be delivered, per tracking it was in transit and enroute for delivery. At the end of the day, it changed to rescheduled. It eventually led to lost in transit. A week and half later, I NEVER GOT MY PACKAGES and claimed they cant find my address. When in fact, they have delivered next door (happened to be a friend of mine). THEN AGAIN, packages of mine were suppose to be delivered.. got the run around. Ended up speaking to the direct place and spoke to Edward, claimed he was the supervisor after requesting to speak with a manager, he proceeded to be rude and hung up on me. So unprofessional. read more

Package should have been delivered on May 21st, then it was out for delivery on the 22nd and now I get to wait until the 26th . Can I just pick it up on my own today the 23rd? Nope, it's in transit until the 26th. However, I CAN pick it up on the 26th or have it delivered the 26th? I'm not sure where it went last night. Judging from the comments, this is normal. UPS is going under. Sell your stock. If you work there, find a new job because they will soon be out of business. I have to work during this covid 19 panic as well. I'm still expected to do my job on time. Its interesting the lousy customer service existed before the shutdown and now that's their reason for being terrible at their job. Two stars because there is hope I might get it on the 26th. If not, one star for you. read more

Horrible place to go here. I had to go here to pick up a package that I was unable to obtain from my house due to my job. I guess they don't think that customer service doesn't really matter to them because I was greeted with 'You need something?...' The dude didn't look like he want to serve me and was more concerned with going home since it was almost 6pm. I politely showed him my invoice and he threw the package, along with the signature pad and signing pin. WTF man...What is wrong with him. If the UPS at this location is willing to treat my stuff like that in front of me, I can only imagine how packages are treated behind the curtain. If I can avoid this place for the rest of my life, I will. Because this place is a absolute JOKE. And the Caucasian skinny UPS guy with glasses that served me.... You need a attitude adjustment, you should not treat your customers like cattle. read more

I hate UPS!!!! They said they delivered a package to my house but I was home all day and it never came to me. They only made one attempt to deliver the package but said that they made three. They sent my package back to the sender so now I have to pay to have it sent again and go through this all over again!!!!!!!! I will never use UPS again. read more

So what's the difference between Chula Vista UPS and a bunch of zoo chimps? You have a better chance of getting your package delivered by the zoo chimps. Seriously! It sure would be nice to know whatever happened to package 1Z2A46810300356816. It showed that there was an arrival and a destination scan in Chula Vista on 3/12/14. Then a lost package investigation. I called and they said the investigation will take 8 more days. FUCKING WHY???!! Just find whoever last had it and determine if they A) just threw it out the window of the UPS truck for fun, B) gave it to some random stranger for no god damn reason at all, C) ate it, or D) shoved it up their ass. Why does that take 8 days? I talked to a customer service employee who didn't apologize or give a shit, and was transferred to a customer service manager who didn't apologize or give a shit, and refused to put me through to the Chula Vista facility who clearly does not know how to do their jobs. Nor give a shit. If you ship UPS, they WILL lose your shipment and they WILL NOT GIVE A SHIT! read more

Major King kong gorilla B A L L s these guys do suck..... Customer service gets 2thumbs and 2big toes down. Managerial staff is rockin IQs on the left side or the bell curve... They Fu$&@ed me over big time with promises and lazy drivers.... Not once, not twice but atleast 3 times for a simple but Necessary delivery.... The best i got from them from unfulfilled promises and South of the Border service... Dealing with this hub is like dealing with s h i t onna stick double dipped in stupidity and deep fried in Ethics derived from Excuses/satan... I have no wishes for these ignorant , lower cognitive decile baboons except to find a better utilization of their limited cognition and profoundly ignorance of insignificant customer skills in a workplace environment that is commensurate to their capacity to make major mistakes and limited cognitive capacity.... Or, maybe they already have? UPS was at one point a professional delivery service and now and hence forward i wish that they be exposed as nothing less than charlettons selling snake oil without cause to make right which is something they MADE Wrong... Blah, blah, blah.... Is what you hear but their actions speak much louder lacking, laziness that is propelled by leadership that is complacent or lack the balls to manage their delivery people in a professional manner.... Did I mention they Suck King Kong Balls? If not the let me be Crysatal Clear----The Suck Balls on a unbelieveable scale... Corporate should look at Changing managerial staff here for Poor customer service skills, arrogance, not following through with promise and general malfeasance... A promise from management here is as valuable as a Promise from Charlie Manson, Adolf hitler or a hit or Two of Mary Jane.... If u want excuses thay have everyone u can Imagine and are willing to Lie sincerely with the follow up of a Deceast Meth/Crack or Heroine addict... read more

Went in to pick up a package & was helped right away:m. I have never been to this area but it seems nice & quiet. UPS is located toward the back of a business park that's not hard to miss. I was in & out of there in less than 5 minutes. read more

Had wine shipped to the house (needs a 21+ y.o. to sign for it) and unlike FedEx, they only come by during the week when you're not at home. Saturday, you have a small window of time to go and pick it up in BFE, CA. What's worse is you HAVE to take the toll road (Hw125) there so be prepared to spend another $6+ to drive and get it. Stood in a long line while one employee slowly handed out packages to disgruntled shipees. To top it all off, the wine was lovingly toasted in the hot warehouse for my drinking pleasure! read more

This distribution center is NOT delivering my package on time. They said today, and they've had it since this morning. It's 15 minutes away, and over 4 hours left in the delivery window! Now they say not until tomorrow. I need it today!!!! read more

Horrible, horrible service in Chula Vista. They claimed to have stopped twice, but they didn't because someone was there and they just drove by. No knock on the door, no note, just F*** YOU. On one delivery attempt they wrote "business closed: cannot deliver." Some news for you inept drivers -- my house is not a business. Anyhow, when I rescheduled a shipment, they stopped by well before the schedule time, leaving a note about how it is the last delivery attempt. Very amateurish. I called their service center -- gawd bless these phone operators because they have to put up with the ineptness of their Chula Vista staff. They offered alternatives and helped schedule a pickup from their center. For this I am thankful. For the drivers, however, I have a very low opinion. I'm sure chimps could do a better job than these clowns. I mean really, we're talking about getting a box to someone. Are they really so lazy that they can't get off their truck and really check if someone is home? Apparently they can't be bothered. They even go as far as to lie about their delivery attempts. Someone at UPS needs to check into why this center is run so poorly. Just look at the reviews here -- most of them are disappointed and angry. read more

WTF!! Every time I deal with this place there is a hassle. This time my tracking number says that my package is at chula vista center and I call to see if I can pick it up knowing from past experience that they will deliver it while I am at work. I'm informed that they have to attempt a delivery before allowing me to pick it up. The customer service rep only said no and sorry. No attemptnto even try to help me.Vendors please stop using UPS! read more