I can see the experience I had is unfortunately not a rare one, but it VERY frustrating all the same. I was sent wine by a family member and I am going to need a glass very badly by the time I actually recieve it. First I got a notice I had missed the delivery. I tracked it and saw it was delivered around 12pm. I work from 8am - 5pm weekdays, so I hoped they may try a different time of day, the website states their next attempt would be at the end of the day. Three days in a row they ended up attempting delivery at the same time, 12pm. This is frustrating in itself that they wouldn't attempt different times of day, but oh well, I looked to correct the issue by selecting to pick up at the local store. When selecting this, it mandates Chula Vista to be the location for pickup, which is NOT local (30-40 minutes, and that's withOUT traffic). I work until 5pm daily and they are open until 6pm. I really can't say that I would possibly make it in time during traffic hour and don't see why I should have to sit through traffic and use the extra gas money if I have a UPS one block from my employeer that I could pick up from on a lunch break. Today is the last day they will hold the wine package before returning it to the shipper. I called THREE times to try and resolve the issue. As many other yelpers noted, they are very unhelpful. No - they cannot deliver it after 5pm. No - they cannot transfer it to UPS office nearby. YES - they can waste 2 hrs of your life, having you register for their little program that they swear can allow for this request to be made (why give electronics options that humans cannot authorize??), have you wait 90 minutes for "activation" then find NO way of making the request possible. At the end of the day, I don't have my wine and I don't have ANY alternatives other than driving to Chula Vista by 6pm to get it. They won't even allow a friend who lives in the area to recieve it for me....I really have to wonder after all these awful reviews why they can't adjust their flawed system. I would MUCH rather use Fed Ex who completed a task the exact same as this with ease and under 2 minutes flat. read more

First of all they would not drop off our package after we said to leave it even if we are not home. Second, we call to tell them to hold the package so I could pick it up and they sent it out for delivery anyway. What a waste of a drive and of my time. I'm shipping FedEx from now on. read more

Every time I really need a delivery on time, it isn't. Once again, my delivery was scheduled for Thursday. No delivery. Tracking updated to Friday. Ok, I can wait one more day as long as it's here before the weekend. Then tracking updates to "on the truck out for delivery" at 4:26AM Friday. 16 hours later, still no delivery. UPS Live Chat assured me it would still be delivered tonight. Now tracking says by end of day Monday. Thanks for nothing again UPS. You have proven again to be completely unreliable. I will avoid your business every chance I get since you are affecting my business. read more

Horrible, I have been wating for my package to be delivered for almost a week, they keep saying my package is out for delivery and at the end of the day it was rescheduled, I called around 9 am to ask if I could pick up my package, they said same day pickup then hours later they say nvm to pick it up the next day, I needed my package one week ago!! and then they sent me so far to pick up my own package that I paid 2nd day delivery for! Yes I am very upset read more

Wow if I could give a rating of zero I would. I get great service from FedEx and DHL. My instructions are to deliver to my front door but UPS drops packages outside my gate. FedEx and DHL always delivers my packages to my front door. read more

If I could I would give give 0 stars it's been over a week that ups has had my package and is time that still I haven't received anything I've been calling them almost everyday and they keep saying I will receive my package but no!! I've even talked to the manager at this location him telling me I will receive it this past Friday and Saturday but nothing it's Monday I left another request for the manager to call me but nothing he can't even give me me a call back!! read more

3 day delivery took two weeks, my package was held at this facility for 5 days. I called to get answers but was transferred to a representative that barely speaks English. It would be nice if someone could take 10 minutes to deliver my package that was just down the street from this location. read more

If zero stars were possible that is what they would have. FOUR hours on the phone tonight and got no where. I don't have the energy to even write all about it. But am determined to make sure all consumers know how terrible, unprofessional, and untrustworthy UPS out of Chula Vista is. read more

Two packages arrived at my local UPS facility in Southern California facility a month ago (arrival scan based on the tracking number) on the specified date from Vernon, California. Then supposedly they were detained there (after so-called customs inspection?) Either the packages were stolen or the contents were damaged, or otherwise. I had to file an investigation (who else will?). UPS, something is going on either with your employees or your procedures, and also lack of true updates with the tracking numbers. After a month of "investigation", "packages cannot be found". Hmmmm. Now, I am leery with UPS ground shipping and hesitant to order online. UPS: thieves, liars. Anybody with similar experiences? read more

If I could give negative stars I would. This place has the worst customer service ever. I spoke with a UPS customer service representative (via phone) and was told my package would be held at this facility. When I went to pick the package up, I waited almost 30 minutes for the individual to tell me he could not locate my package and wasn't completely certain where the package was. After arriving home, and being on four separate phone calls with UPS, I received a phone call from them stating that my package had actually gone out for delivery......on the wrong truck. I was then told that I could go meet the driver "across town" and try to get my item off of the truck. Considering UPS were the ones paid to pick up and deliver this package, I found it odd that they were expecting ME to do their work. I called to complain, only to be hung up on by one of the dispatchers named MARITZA. She apparently works in this facility in Chula Vista and clearly doesn't know what customer service is. At this time, I still do not have my package and am not totally clear as to where in San Diego it is. I hope its enjoying the beautiful weather. Guess what UPS, I have a choice in who I use for pick up and delivery. I will not be using you next time and I will not order from people that use you. Good luck staying in business with the people that work for you! read more

I REALLY hate USPS!!! They already lost one of my packages a few months ago and I was supposed to have another package delivered today. I get home at 2pm and wait. Then I go outside at 3:15pm and there is a note on my door saying "Failed delivery attempt". These guys suck!!! They didn't even ring the door bell or anything. Why not just ring the door bell and wait 30 sec for someone to answer? You still have to deliver the package regardless! I've never hated a company so much in my life!!! read more

i agreed with other peoples below. i ordered from amazon and they usually shipped via UPS. Since Dec 2014, my order didnt get delivery. No note left or anything. I tracked on my order and called UPS to go to there facility and pick up (30 min away from my home). That time i thought it was normal that i wasnt home, but NO NOTE LEFT was weird. After that i was home and i didnt get my packages for 5 FREAKING TIMES. I saw the UPS truck drove passed my house but they didnt stop and deliver. So now i understand that why there was no note left on my door. MORON couldnt find the house. The point is i PAID for shipping. I was home and UPS didnt deliver it. They want me to drive 30 miles and pick it up. WHAT A WASTE OF TIME AND GAS. read more

Yall trippin! I was in and out to pick up my package! Yea it sucked drivin all the way out to Otay, but i dunno maybe my opinion is slightly skewed because i chose to have UPS hold my package instead of camping out in front of my gated building all day long waiting for em. But, again, i was in and outta there with no problems at all! read more

I hate UPS. My package was suppose to be delivered yesterday. My husband waited all day and left a ticket saying no one was available. I stayed home from work today and waited outside and didn't see a ups truck nor did I see a noticed left by the truck driver. I got a text and email saying sorry we missed you and we will try again Monday and I need it tomorrow Sunday. Tried to call them yesterday to make arrangements like call me when they are out front or when they are around the corner and been calling all morning and nothing they can do and that driver is back in the store and will not come back out. They want me to use my gas to pick it up tues when I need it tomorrow and it was suppose to be delivered yesterday. They were not willing to pay me gas or pay for me missing work but want me to pick a package that paid delivery on. This is the worse experience and I know that the driver they hire didn't do their job and all they can say is, we will investigate. A bunch of BS. They deserve no star and I will be mailing a letter to corporate. read more

I give UPS a negative 5 stars!!! I came home early from work to be home when the delivery was suppose to arrive. I came an hour earlier than the time span indicated in the email. I went on line as indicated on the ticket left and no infonotice number!!! I then preceeded to call the 1- 800 number and waited 20 minutes to speak to a representative. I requested that I wanted to pick up the package (Friday) and not wait til next week. Very nicely the rep. said I would receive a call in an hour to let me know when and where to pick it up. I waited for two hours - NOTHING - then my husband called and again told that we would receive a call for the Boswell st UPScenter. Well 5 hours past - yes you got it - the store was closed. So much for truth and customer service. read more

Terrible service. Package was sent next day delivery. We were waiting all day yesterday at the office building and UPS did not show up. Next thing you see they post an update that they try to deliver and customer is not available. So this morning i called UPS and leave a cell phone number were they can call as soon as they get to the location so there will be no miscommunication. I called twice to verify that the message was sent to the driver. They told me the driver got it. I was waiting all day and no phone calls. Then there's that update again that they try a second attempt and customer not available. THIS IS RIDICULOUS. I reported this and they send a message to this site supervisor which supposed to call me in an hour. 2 hours later still no phone call. THIS IS VERY INCOMPETENT OF UPS. Wasting peoples time and holding up businesses. read more

Everytime I order something that can only be shipped by ups, and is not from amazon is pretty much guaranteed to get to me LATE. Sometimes I'll go on your app and watch the truck pass by my house/street and then head back to your center EARLY while I know there's other trucks out late. I've complained last night and they just said "oh well it's holiday season and we're swamped" except I have had this problem all year, every year since I've lived here. And then again this morning a rep calls me to tell me they are sorry my package will be delivered today, they missed it yesterday because the package was never put in the truck? Then wth was I tracking? This is extremely BS because I've worked for both the USPS and UPS before and I know how it is, and I've never had issues like this while worked for both companies. I know there is supposed to be contingencies in place to make things better yet it seems to get worse every time. read more

I pretty much do all my shopping online. I haven't had a problem with UPS. I ask to pick up a package at this facility and it gets held. I'm sure packages get lost and that sucks big time. It happened but it's life. Nothing is perfect. I'm definitely not so I'm pretty understanding plus I have a job and I know how things can happen that I can't help. I signed up for my ups and love getting my alerts and I can easily request pickup elsewhere. The drivers that delivery are all nice when I'm home to get the package. They do their best to conceal my packages. Only 4 stars because when i do go in to pick up a package no one smiles. They seem tired or stressed all the time. But no one has been rude so that could be a whole other issue with management. read more

This place is useless. Brought in a return package only to be told they can't print the return label at this location. Why does this place even exist if they can't offer the same services that you can find at other UPS stores? It boggles the mind. read more

I feel so strongly about this that I feel obligated to leave a review. This is the worst shipping center I have ever dealt with and there is no accountability whatsoever. There is no way to file a complaint, every customer service agent is useless, and honestly - if this is the center that ships to your region - you're screwed and you just have to take it. The drivers are lazy and completely LIE. I work from home by the front window and dozens of times we get notices via email that packages couldn't be delivered because no one was home for signature... when the packages don't require one and I'm home to whole time working by the window. No UPS even comes by. DOZENS OF TIMES. This most recent time I get an alert that it's out for delivery every morning and then every night it fails to come with no attempt whatsoever. Bumped to the next day. For four days straight. The solution? Now I have to hold it at the center and drive 30 minutes out of the way when I don't have time to pick up this much needed bedframe that I likely won't even be able to carry or fit in my car in the first place, hence the delivery. I am furious at this point. And there's nothing we can do. WORST drivers I have every dealt with. Lazy and liars. read more

UPS is a freaking nightmare. Save yourself a headache and use Fed Ex. UPS had my package on on Sat Dec 7th before 9am at their Chula Vista Hub and they send me a notification that it would be delivered "End of day on Monday Dec 9th"...the box was over $500 in value and required a signature, so I had to wait at home for it all day, finally after 8:30pm, when it still showed online that will be delivered by end of day...I called...had to hold for 40 mins and then operator insisted it was out on the truck and would be delivered today as late as midnight so I waited up.... BS!...No attempt, the next day said it would be delivered 4:30pm to 6:30pm... waited all day, called again called taking a full hour...told again it was out for delivery today, I asked for a supervisor....I can go on and on....EVERY DAY they said it would be delivered that day adn every day no attempt to deliver....bottom line, UPS CANNOT TELL YOU ANYTHING ABOUT YOUR PACKAGE....they don't F'ing know...they tell you it is out for delivery...but that doesn't mean they will delivery to you even after 7 days in row. It takes 40 to 60 mins on hold to speak to a live operator, but they don't know a F'ing thing...all BAD info. I finally got it on Monday 16th... 9 days after they had at their hub without one prior attempt to delivery. The guy who delivered it said he was from Orange county and was driving a white minivan. Maybe someone should let UPS know to staff for the holiday season. DO NOT USE UPS read more

As usual, can't even deliver a simple item on time or even at all. Terrible service and very slow workers that I assume might be mentally challenged as well. Weakest delivery service out there. Failures. Pre-ordering items with this company is pointless so don't bother using UPS. Useless. read more

Don't know why there are so many bad reviews for this location. I went in to intercept a package that was scheduled to be delivered to my house for the next day, however I was too anxious and couldn't wait to get my package. I went in gave my tracking number and boom! picked it up. very quick and efficient had zero problems. I buy a lot of things online and UPS frequently delivers to my house. The packages I order are always delivered by the time and they they are scheduled to do so. read more

Monday, Nov. 23, 2015 i had a Wonderful experience at the UPS service center in Chula Vista, CA. The manager was expedient, helpful and very nice. I look forward to saving more money in the future at this site. granny m read more

I hate UPS. Most unhelpful shipping entity. Unfortunately when you purchase things online you don't get to choose the shipping agency. With that said last month they failed to deliver a 2nd day air in time and the 2 days following. After spending hours on hold to get through for multiple phone calls to resolve I ended up having to leave work early to go to this specific UPS facility to pick up the package in person. I ended up waiting in line for an hour, understaffed and highly unsympathetic customer service reps. After addressing the issues with them they were unapologetic & dismissive. Now I'm dealing with them again, they delivered a package to a post office (UPS mail innovations which they handle the first part of the shipping process & USPS handles the local delivery). Well they delivered it to the wrong post office per their own tracking update. So after being on hold again for 30 min, now they tell me it's up to me to attempt to contact USPS to see what happened to my package. So let me get this straight - UPS screws up (again) - I won't likely get my package in time for Christmas, if at all - I can't even do a facility hold to pick up the package - and it's my job now to deal with USPS to find the package. If I could give zero stars I would. read more

I will start with a summary: poor customer service, rude, unhelpful, dishonest, and incompetent.... and toll road. Ok, so my experience; I try to avoid UPS at all cost because they have the most terrible service. Ever since I moved to the area supported by the chula vista center (even though im 30 miles away in san diego), I have learned to avoid UPS even more. When I just moved, my cable company sent my startup package using UPS. I work during the daytime so after a failed delivery I took my slip and decided to pick it up myself. Long story short, I wasted 1+ hour of my life, $10 toll road, $10 gas. Vowed never to use UPS again, but unfortunately you dont always get what you want. So fast forward a few months... I ordered a monitor from a major online retaler that only uses UPS. I was off work that week and needed it fast so I paid for the 3 day select so that I would get it before the weekend. Friday rolls around and their website says its on a truck for delivery, will arrive 7am-7pm... big window but oh well, I had stuff to do at home anyway. I wait patiently all day... around 7, still no package, go online check status, it says its on the truck for delivery. I call UPS at 7:30 to check on the status, the lady tells me that sometimes they run late, just wait it out...assures me I will receive it. Hang up the phone and go online... it says "failed delivery attempt at 7:43, recipient was not present". Im fuming now, not only was I present, I was on the phone with UPS being assured I would receive the package?!?! I start thinking maybe I missed something, I open the door, look for a ticket, search for any indication that I missed UPS, even ask my neighbor... nope, he never came. He probably didnt want to finish his route so he marked me absent like it was 2nd grade role call. I call UPS back to complain... I had paid extra to have it delivered that week because I knew I would not have another chance to be home and I was unwilling to drive the 60 miles and $20 in gas/toll roundtrip to pick it up. 2 hours (mostly on hold), 2 agents, and 1 supervisor later they tell me basically that I have to wait till monday for a local supervisor to call me because saturday they only do special expensive deliveries (yes I tried to get them to deliver it on saturday to no avail) and no supervisor is there till monday. They tell me they will hold the package and have a supervisor call me to discuss my options for getting it... the phone supervisor assured me they would correct their mistake. So over the weekend I get a message from the local supervisor saying that she will call me on monday after 10:30 am to tell me when exactly they would deliver the package so i can wait for them (?!? um, no I dont want to wait again! but whatever call me back so i can complain at least). She stressed the fact that I should not try to call before 10:30am several times in the message (even though she didnt leave her number so I couldnt call anyway). So monday rolls around and 10:30 still no message... I go online and it says "failed delivery attempt at 9:30am, tomorrow will be the final attempt before package is returned to sender". Im now even more furious. I call UPS support to get the local supervisors phone numbr and after an hour get to a supervisor who tells me again he can leave a message for the local supervisor to call me (she still hadnt called me now at 11:30). He also gave me her number. I hang up and try to call but the number does not work, it rings but nobody picks up for 10 minutes so i hang up. suring this time im trying to call her, I miss her call and she leaves a message again "sorry you missed your delivery this morning, it will be redelivered tomorrow, have a good day" thats it, no number or anything. So after a few more fruitless hours I get a hold of her. She asks how she can help and I explain what happened and why Im upset. She is very blunt and unfriendly, not helpful, and seems annoyed by me more than anything. She tells me where the UPS truck is and asks me to go hunt him down and ask for my package. As crazy and stupid as it sounds, I did it... unsuccessfully and gave up. defeated, I return to work, tired, hungry, and in the worst of moods. I give up, I surrender, you win UPS. I dont bother calling back, i nap through my meetings to save up some strength for the next call. then I get a notification from UPS... "your package has been delivered at 2PM". What? can it be so? But to whom? I was not even home? Well when I get off work, I get home to find a box in front of my door, a big box that reads 24" LED higih definition display. At first I am excited, then i realize that they left my package in front of my door like nobody would be enticed to steal a brand new monitor in its manufacturers box. I was pissed but relieved to have my monitor. I should get a refund for my shipping costs considering it was so late and all the work I had to do... but my time is invaluable compared to the stress of UPS! read more

This place is worse, i have a completed address and i recieved a card saying unable to deliver due to missing apt number, when i look at the card the apt number was there and they put the card at my mail box which clearly mark my apt number. Common sense UPS!!!!. This package is for my daugthers bday which is supposed to be the delivery date they promise. read more

After tracking package for 3days they still haven't deliver it's been in the delivery truck all this time SAD too see this company take a dump. United Postal Service is better then this place now read more

Saturday 3/10/18 they said they made an attempt to deliver my package, funny thing because I was home all day and no one attempted to deliver anything. So the driver flat out lied, the customer service center GPS the driver when he scanned the package and turns out he was at my address and admitted he never got out of his truck his excuse he didn't see any cars in my driveway so he assumed no one was home so he went on his merry way. Package to be delivered next business day which was Monday the 12th, package out for delivery here again I am home all day waiting, at @ 4 pm I decided to give customer service a call and found out my package was not on the truck although it was listed as out for delivery the loader scanned it but didn't actually put it on the truck. So it was still at the Chula Vista station so I ended up going to pick up the package myself. The ironic thing is they had the gall to list the package on the tracking service as delivered when I went to pick it up. UPS is a joke if you have any choice in the matter do NOT use them as your delivery service you will be greatly disappointed. I wish I could give ZERO STARS. read more

This is the worst service that I have ever experienced. Was waiting for a package to be delivered and their driver had 2 packages to deliver to separate apartments and they never buzzed either apartment, they just put a notice on the gate. I called their 800 number and was told that I could pick it up between 8 and 9pm and was in communication with a representative who called me at 8p and was advised they couldn't find the package and could I pick it up in the morning after 10. Are you kidding me, what do you mean you can't find it???? What kind of organization do you have??? Wouldn't have given 1 star if there was an option for 0 stars. read more

Instead of delivering my scholastic books to our school- they assumed we were closed and sent them back to Kansas???? Seriously- why didn't they get out of the truck and check??? Incompetent to do a job. read more

If I could give 0 stars I really would. I am so dissatisfied with the service from UPS. I recently moved into a town home that is a new construction. We have been having some problems with our address being verified, which is to somewhat be expected with new builds. The first package I was expecting from UPS was sent back to the facility for pick up because the driver couldn't find the address (even though it's on a main street and VERY easy to find). I was told that if this happened again to call and give landmarks so that the driver could find the address more easily. 2nd package is scheduled to arrive and guess what...no package. I call UPS and they tell me again that the address doesn't exist and that my package could be picked up at their facility. I explained to the person on the other end of the phone that I did not want to pick up my package, that I wanted it delivered, and that I was told I could provide landmark instructions for the driver. I attempted to explain to him the landmark 4-5 times, but he could not get it right. Maybe due to English being his second language? Fast forward my package did not get delivered nor did another package now bringing the total to 3. I am highly dissatisfied with the service from UPS and will try to avoid them at all costs in the future. read more

UPS has cost me $15 : $5 for the toll and $10 for the toll penalty fee because I had to get up at night and go get my package which I don't understand how one UPS driver can follow instructions and use the code to get into the gate and for some odd reason the second UPS driver could not follow directions and get me my other package that I needed to complete orders that I needed to send out. So now not only were my orders delayed I had to pay for a toll to get there and of course it's at night and when I go back I accidentally pass a toll so now I had to pay a $10 penalty and an additional $2.50 for the toll. I am fed up and now I'm considering not even using vendors who use UPS now granted when I went there to pick up my package they were extremely nice but I don't understand how I can make an effort, make an UPS account and clear instructions on how to get my package to me and one driver can totally understand my instructions but another driver says that I'm not home when I spent all day sitting in my house waiting for a package I run a business I cannot deal with them not being able to follow instructions and now I'm trying to see if I can actually send them a bill for the $15 that I had to pay for the toll because they couldn't follow directions. read more

Horrible service. Drivers never knock on the door or ring the bell. It's my second time that I gotta go and pick up my package because these idiots don't know how to take care of customers and do what they're supposed to do DELIVER MY PACKAGE. I would love to get a hold of the lame ass manager who works there and tell him of how horrible there service is and how every driver I've encountered has lied about making any of my delivers, they need to get corporate involved because of how unprofessional this place is. Bunch of scumbags working there with no customer service skills or care for the way they treat there customers. It's time to revamp this place starting from management to the drivers who claim that they tried to deliver my package but no success!!!!!!!!.... read more

this facility sucks always long lines and far from downtown area. ups as service also sucks. I can never have package delivered to me. sometimes I even stay home to receive the package and they claim they attempted delivery even though there was no ticket. I avoid ups at all cost read more

So saturday I took time off, moved some stuff around to be able to be home when my package arrives. Saturday I stayed in my living room, door open all morning, I decide to check my email around 12:30 ish, I have an email from UPS stating that no one was home at the time of delivery. They said they atempted to deliver at 10:44 am. I checked outside my open door for a note, nothing. So I called ups and I spoke with Elvis, he questioned me about being home at 10:44am, I explained I had my door open with a small baby gate because I have a dog that barks and I have a doorbell. I explained to him I was in the living room the whole time and if the ups would've came by to try and deliver my package I would have a barking dog and a loud doorbell ring and a note. He tried to contact the driver but he was gone for the day. He told me I could go pick up my package until 1pm. By this time it was 145ish..I wasn't going to make it on time. I asked to speak with a manager, he said only a supervisor was available and she would have to give me a call back because she was handling a call at the moment. He also said within the hour I would have a call back. Monday is here and I have yet to get that call back. The thing is, that the driver shouldn't have lied. I needed that package, now I have to wait and pick it up after work. Driving out of my way. This is ridiculous. read more

one of their drivers on 12/07/16 straight up STOLE my package. UNBELIEVABLE! This person claimed they left my package by my front door on 12/07/16 at 1638. I got an email notification at 1645 that it was "delivered" AND by 1650, i was already on the phone talking to their customer service.. WHY? because I WAS HOME, NO ONE KNOCKED on my door, no UPS truck ever came by.. that UPS delivery person straight out LIED!!!! Six phone calls and 2 days later, they said they were going to "follow up" and try to retrieve my package since apparently NOW, drives claims he left it at the WRONG HOUSE.. Wow.. WTF.. who fucking does that??? Im a nurse, i go to different patients' houses all the time, unfamiliar addresses, BUT i dont just go to someone elses house and START doing wound care on them just because i THINK its the one.... really??? I hope you are enjoying $120 dollars worth of MAC lipsticks, THIEF!!! CALL ME IF YOU HAVE ANY QUESTIONS because i will make sure this wont happen again to other people!!!!!!!!!! You are a day closer to facing a judge for THEFT. read more

If I could give this 0 stars I would. UPS is so out of control unreliable it's not even funny. First they told me I had a delivery for a specific time slot, so I left work early to be home to sign for it (signature was required upon delivery). After they straight up NEVER showed up, I assumed they would attempt to deliver it the next day (Saturday). I stayed home all day, waiting for the package, so that I could sign for it, but again, they NEVER showed up. Finally I received an updated tracking notification that said they would attempt delivery on Monday between 2:30 and 6:30. I left work early again so that I could be home to sign for it, but when I got home, there was a "failed delivery attempt" notice on my door (and I was home before 2:30). I called, and got an automated system that I had to "trick" into transferring me to a human. I just said "Speak to human!" over and over until finally it did. Anyway, it told me the hold time would be "up to 7 minutes," but I was on hold for 20 minutes. After that long hold, I was hung up on! Like straight up the person just clicked off after I said "Hello??" a few times. I called a second time, again tricking the automated system into transferring me to a human. Again, I waited 20 minutes. I spoke to a non-english speaking foreigner for 20 minutes, who just read me an OBVIOUS script. He was just reading the website to me. Every time I asked a question, he WOULD NOT answer it, he just repeated the paragraph that he just read from the site. Irritated, I asked to speak to his supervisor. AGAIN, I was on hold for another 20 minutes! Hours deep into this PROJECT, I finally got to a supervisor, who ultimately was able to help me. But the process of getting there was RIDICULOUS. It's just irritating that it was never even my fault that this happened in the first place, it was theirs! Then it was a PROCESS to get it figured out. Out of control, man. read more

I rarely write reviews unless it calls for it. I try to be patient and understanding towards things but for me to write this just shows how much I'm frustrated and disappointed with their service. They have the worst Customer Service ever. Unprofessional service,mishandling and overall you pay for extra fees for faster delivery but it never is!!Either the ups shipment processors or the UPS drivers are trying to get things shipped faster but not efficiently. Reviewing all the comments below most likely a trend specifically for this Hub office where they have the "missing/incorrect" address information or missed you when your literally at home. Overall very unsatisfied customer. They do not even compensate for their customers and they need better training in handling cold calls or better call center agents to address issues. They don't even sound apologetic nor even try to at least be understanding of people's frustration especially for urgent packages. This will be escalated to their corporate office for very unprofessional behavior especially for this office shipment procedures. I will have a petition to have this office for conduct review. read more

Two packages && a total of $500 have been delivered to the wrong address in the past WEEK!!! My first package on tracking said it was left at the door so I waited about half of a day and then I called to report that I never received my package I work from home so I'm home all day I never received a knock at my door or even a note. My first package when I had called to report it the man on the phone said that it had gotten stolen I was curious to know how he knew that. I'm assuming he was just assuming but he told me that it had gotten stolen so what I needed to do as the customer was to call the number he provided. Later to find out it was was the shippers' phone number in Atlanta Georgia and to tell them that my package was stolen and that it needed to be resent. As I proceeded to call this phone number it was just a voicemail then by the fourth call a random lady answered the phone and had no idea what I was talking about or if she could help me. She then transferred me to another person and they did not answer so I left a voicemail on their answering machine. I then called UPS back and the person that help me then said that they were supposed to do A claim and proceed with an investigation and that they would contact me within 7 to 10 days. But in the meantime I needed to call Ray bans where I got it from and tell them that I did not get my package. Exactly 4 days later I was getting my iPhone sent to my House because I had ordered it a while ago I heard the UPS truck but did not receive a package. I thought that was odd so I waited later on my neighbor came to my house and dropped off my iPhone because they had delivered it to the wrong house. From now on I will never be using UPS again waste of my time on hold as I call all These numbers, waste of investigations only because the driver is not careful enough to double check the address he dropped a package off to. read more