I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!

This spot is still solid for package drop off. Workers are friendly and efficient. Sometimes they…read moremay go on break unannounced when only one person is on staff and close the store for a short time so would suggest if the workers can stick with a designated time slot as I have gone twice this past year where the store was open but the metal gate was drawn and sometimes don't have time to just wait around for them to return. Other than that, highly recommend!

I really wanted to like this place and support them -- I'm a small business owner myself and I…read morealways try to support family businesses. Unfortunately my three month experience here was consistently disappointing and I will not be renewing my PO Box. When I asked for a key to my own PO Box the owner told me "most clients don't need a key, they just ask me for their mail." That alone should have been a red flag. Package drop offs sometimes take several days to show as scanned by the carrier -- not ideal if you're time sensitive. The worst experience was a missing package. Staff told me it was delivered on a Sunday when they're closed. I checked -- it was actually delivered on a Wednesday morning when they were open. After being told to file a claim with the sender I received a text the next day saying my package was there. When I picked it up the owner seemed confused and simply handed it over -- no acknowledgment, no apology, zero accountability. I genuinely wanted this to work. It didn't. Their prices are low for the POBox but not worth the headache. I'll be taking my business elsewhere.

The UPS store is in my neighborhood. I've been coming here since 2019. The service has always been…read moregood. Lately, I came here to get a DOJ background check. The staff were helpful. I didn't have to wait long. They required my drivers license and fingerprints. They forgot to give me back my drivers license, but this is a simple mistake and came back the next day to pick it up. The store is smaller than some other UPS stores I've seen. They have a limited supply of items for sell for shipping than I've seen in other stores. For Amazon packages you just have to make sure to bring a printed label or you'll get charged for print out. I think it's around $1. Also, if you bring something large back from Amazon you need it packed in a box. Get in, get out and great service this is why I will continue coming to this UPS store

Awesome service and a great staff for all your shipping and Amazon return needs. They also do…read morenotary which is fast and convenient.

The staff is helpful, the store gets busy and they handle it well. I'm a regular there.read more

My visits to this store have just been to do quick returns that require a physical UPS location…read more(Happy Returns). They are located off of 242, between Concord and Willow Pass, and have decent hours (7:30am-6:00pm) making it super convenient to stop by pre/post work. On the Cheese E. Cheese end of Park 'n Shop, I've always been able to park right in front, greeted promptly, and in and out in mere minutes.

Our agency needed a short term office since the one we are in, is being updated. I looked into five…read moretemporary offices and Intelligent Office was perfect for many reasons but especially for the following: 1. Location location location!!! This office is conveniently located to the freeway, Bart and STARBUCKS! 2. Parking - has an abundant amount of parking. Out of all the places I looked at, this is the only one that had parking. 3. The office is very nice and professional in appearance. It has a good size waiting area with enough seating for clients, but isn't overwhelming. 4. The space we rented was large, with everything we needed close by and the most beautiful view of all the different trees that surround the area - it made the place relaxing. 5. The staff are professional, very helpful and welcoming. 6. Many options are available to all businesses when renting a space here. Their answering service was my personal favorite and is something we have chosen to continue with. Thank you IO, we enjoyed our time here! If I ever need to rent a space again, it will be with Sierra and Intelligent Office.

Finally....A fantastic private quiet work space! The office is clean and fully equipped with…read moreeverything you would need for work efficiently. Everything is in excellent condition and they've done a great job of including plenty of plants throughout the suite to give the space a pleasant atmosphere. The space is well lit and warm, which is really nice. The staff is great... everyone is nice and responsive. Every time I've reached out with a specific need they've worked hard to accommodate. I'd recommend this space for anyone looking for an office, conference room or for any kind of a networking/event space. It's also located right off of the freeway, and free parking!

I was in the store doing an Amazon return at the kiosk and I was attempting to clear the printer…read morejam for the receipt when a gentleman came over and said, "excuse me sir, I can do that." First, I am a female, second, I have a short pixie cut. He made an assumption from looking at me from the back. I am petite and small framed, do not look like a "sir" at all. Please don't make assumptions of a person from behind, use a general greeting in the future.

Rude staff especially the old asian guy who handles notarial services.They simple have no logic. I…read morewent to another UPS location and they accepted my document. This branch has the most rude staff ever with no common sense at all.

Came here for a letter notarization and the ladies working were so warm and friendly. I will be…read morecoming here for all my UPS/FedEx shipping from now on. Really great little business.

I so appreciate the kindness and helpfulness this business shows its customers. The only place I…read morewill do business. The absolute best customer service!!

Consistently disappointing service. In my experience this UPS Store does not follow basic…read morepackage-security procedures--including requiring signatures for valuable deliveries. A recent package of mine went missing after staff failed to check ID or secure the shipment, and when I reported it the promised video review never happened until the footage was already gone. Attempts to reach management were unhelpful; I was repeatedly told the owners were unavailable and no contact information was provided. Based on these repeated issues, I cannot recommend this location for anyone needing dependable package handling or responsive management. Other UPS Stores I use follow proper safeguards, so I suggest choosing a different branch until major improvements are made.

Strange people. I came 2 mins after closing and 3-4 people in there refused to acknowledge me. I…read morewasn't expecting service after closing but you can at least make a hand gesture or not try so hard to avoid eye contact. Now I'm hesitant to come back during open hours...

An easy walk from my parents house. It only took us 15 minutes to get to the store. It saved us…read morefrom parking. They have a private lot, but it gets kind of busy at times. They have a parking structure above Safeway so there is always a spot somewhere to park. When we arrived there was another customer in line before us. They were having a good conversation with the staff member. Soon as we got in line another staff member came to the front and checked us in. We came with an Amazon return. The staff member took our product, scanned it into the computer and gave us a receipt. I wish she would have bagged it up on the spot like they do in Sacramento and put the label on it. instead she put it on the counter with the label on it for later packaging. We were in and out in minutes. I'd come back again if I have another amazon return.

Jessica and Darryle are amazing! Every time I go in they are so helpful and patient with me. So…read moreappreciate this duo!!

The world is hard for so many right now. Finding friendly, supportive, and professional customer…read moreservice is getting even harder. Not at Staples in Concord, tho: Michelle, manager Dayna, and staff make this Staples an oasis of easy in a hard world. I needed flyers for a tenant organization finished - I did what I could on my own, but needed an expert to get my project over the finish line. Michelle was super patient and kind when I told her I was paying for everything myself and generously created an order I could afford. The flyers look awesome, and I left Staples with a huge smile and the knowledge that there are a whole lot of good people still in the world, humans who share their power rather than steal yours. Thank you, Michelle - you are awesome!

Look, if you're looking to do Clear TSA Pre-check, maybe do it elsewhere unless you are willing to…read morewait around even with an appt. We scheduled 3 appts on a Saturday. Despite our appts at 2:10, 2:20 and 2:30 pm, we did not get seen until 3:25 and done by 4 pm. We arrived at 2 pm. Signed in and 1 person ahead of us and 1 person already getting signed up. While we waited, another party arrived. The person in front of us was assisted and then at 230, we were told that he (it's one person) would be breaking for lunch for 45 min. Say what now????? The signs in the store and website say lunch/closed- 1-130 pm! Smh We left and came back by 3:10 pm. To our frustration, we were not even the next one assisted. It was the people arrived after us. Hooowww? This made no sense. Needless to say, we were not happy. Anyhow, we were finally helped and though the representative was friendly and did a good job, we will not be utilizing this service here again. My future preference would be to arrive earlier at the airport and do it there. Unless you have time to waste, feel free to do it here. In my opinion, this was not a pleasant wait especially when you have an appt. 1 star for plenty of parking 1 star friendly service by actual staples employees who greeted us when we arrived and left.