Worst service ever. ~~~ My husband I went in there and ask the quote to ship the envelope to Taiwan. And the guy asked "where?" And we said again, "Tawian" next to China. And the guy said " Thailand?" By the time I was like never mind. And my husband spell the name for him "T-a-I-w-a-n" and he asked " Thailand?" Omg then I know it s now our problem. Finally he found on the name in the computer and he asked " what s the postal code?" And I said we dnr know. And he said then I cannt help u. If you DNT know the postal code then I DNT think you should service customer as a shipping company. Sigh ... read more

Don't go here. The proprietor acts like the customer is an inconvenience. He is VERY RUDE and doesn't listen to what you want. He made us wait while he took a personal call on his Bluetooth (lame) headset. We spent over $1000 shipping packages through this store when we moved and he charged us extra to RE tape our boxes. Oh, and one of the boxes arrived with the contents destroyed. GO SOMEWHERE ELSE! 0 stars if we could!!! read more

As a former FedEx employee, I always felt a loyalty struggle using The UPS Store. The truth is, Mike has really created something special here. I walked in to today to find him singing and dancing as he helped his customers. I always feel like I'm visiting friends then I go there. Mike demands the very best service from his employees and they feel like a big, happy family. Who knew sending mail could be so fun?! If you need to ship something, head in to see Mike and his crew. You'll be so happy you did. read more

Always a good experience here! Mike came through in a pinch for me when my time sensitive package was not delivered on time because of driver error in Colorado. Mike stepped in and had the package retrieved from the truck and brought to a nearby facility where it could be easily picked up by the recipient in a timely manner. He then helped facilitate a $40 refund of charges. read more

I've had a mailbox at this store for almost 10 years now and use it for ALL my mail. Never had a complaint and got to know Mike and the crew over the years. Great group who know what they're doing and always greet you when you walk in. read more

$19 to print a piece of paper..... Went in to print, scan, and email back to myself a single piece of paper. Simple right? Shouldn't be more than 5$ on a bad day? Unemployment my friends is too low and the price of "labor" is too high. Basically, according to the rude owner of the establishment, because I had used his employees time to push print and then email back to myself this incurs the 10,000%+ premium. Let me explain: I came in around 1pm due to a non-functioning printer/scanner on a dead Tuesday where the entire store was like a ghost town with 3 employees and the owner standing around watching the clock tick to 5pm. I politely told them I had emailed a single piece of paper needed to sign and scan back to myself. "No problem" the grizzled man behind the counter painfully muttered, it was clear he had long passed his two drink maximum under normal Tuesday working conditions. About 1 minute later with the paper signed scanned and emailed back to myself I took out spare cash to pay. The grizzled man rang me up "19$, please!". The sound of my lower jaw hitting the floor must have awoken the entire native employee population, those standing around and those in the rear of the store, as I said loudly in disbelief "wow, 19$ to print a piece of paper? That hurts!". The other natives, now restless as I assume poor schmucks like myself are the direct line of sight to the happy hour fund, took strong notice. Kimbo Slice, I mean the store owner, hurriedly sprinted the 3 feet from where he was standing and said "NO! You know what hurts, payroll and all the taxes I pay. That hurts!". I could palpably feel the heat brewing with Kimbo and the natives preparing for battle as I had clearly stepped on hallowed ground, the schmuck funded happy hour pot. Being a peaceful man and seeing that I would not win any argument with Kimbo and the Natives, I pulled out the Olive Branch (Amex) and the temperature subsided and the natives dropped their rolled feces side arms. Saying a quick prayer as I had made it out with my head on my neck and not the UPS Wall, I vowed that from here on out I will only use this store for Amazon returns. Btw Kimbo good luck fighting Amex on that fraudulent charge. Thanks Amex! read more

I have to say, the staff at this particular store are the absolute best. I have had many dealings with them. Including shipping a very precious art glass, to a loved one, after my mom died. They were sensational and professional, the art glass, arrived, safely and on time. I have had nothing but good experiences at this particular store. I atritute it to Mike, the owner. I love coming in here, it always is a happy experience. Thank you so much to all staff. read more

Horrible customer service & over- priced. Charge too much for labor and won't give you any kind of quote over the phone (even if you have all the dimensions)!! Manager is completely rude and unhelpful! read more

Mike the owner and his team of merry men are fantastic. These guys are so cheery they will definitely bring sunshine to your hectic day. The prices are reasonable too. I just sent some items to my family in NY from Palm Springs from another vendor and it costs twice as much read more

I love The UPS Store in Dana Point. They are so helpful and knowledgeable in everything they do from printing, packaging, shipping and mailboxes and that is not all that do, from notary service, to document scan or shredding. The owner takes pride in his business. His employees are a good reflection of his leadership. You could never go wrong using this store. read more

Very Professional and friendly! Everything you need and more, done right the first time. Cheaper and much faster than the Post Office! read more

These guys always help me out and are a great crew. Been to many UPS stores and this store is always a pleasure. Mike, Donnica, Paul and crew always treat me right with speedy service! read more

Great Notary service! We had 16 documents to get notarized and Donnica was very helpful and detail oriented. The owner of the shop was very nice too. They really made what could have been a stressful experience, a pleasant one. read more

The guy there made a stink about charging me $1 to tape up an Amazon return box. Relax, it's only a dollar. And now you've lost a customer forever. read more

Went to drop off a package to send something back to Amazon, showed up with the label and my own box, just needed a small piece of tape (no more than 10 inches) to close the box up and the owner charged me $1.00! Seriously, a whole dollar for a 10inch piece of tape... How much did that roll cost you? Disappointed... I will not be returning or opening my mailbox here... Mail Center just up golden lantern has been much more helpful and friendly. read more

I came here right before Christmas to get a silly statement notarized for my boyfriend and was greeted and helped by two amazing people who were so incredibly sweet, friendly and efficient. We had a good little laugh about the thing I was getting notarized and when I forgot some paperwork on the counter after finishing up, the girl who helped me came running out in the cold and found me at my car to make sure I didn't leave it behind! Super great place with an always friendly and eager to help crew of people working. Makes a big business like UPS feel like a small-town, family-run shop. And I love places that give you that vibe! read more

Love the folks at the Dana Point UPS store. I have been going there for a few years for special shipping, packing materials, boxes and office/shipping supplies. Last week I had to order new business cards and Mike, as usual, delivers the best customer service around. My voicemail says to not leave a message, so Mike went above and beyond by texting me and emailing me that my cards were ready. I love to keep local businesses thriving and this is why I keep going back. Cheers to all the hard work from all of you. See you again. read more

Super convenient, handy supplies, and many services. Mike and his staff are personable, quick and efficient. The shop is right on PCH next to Gen Kai, and easy to get to. This UPS offers among other services, printing, business cards, copying, notary, passport photos and mailbox service. They even have AAA and AARP discounts on certain products and services. They are a one stop shop for your shipping needs. They'll pack everything up and ship it for you, no sweat, no stress. Just bring it in and leave it to the professionals here at this UPS, they got you covered! read more

I wrote a one star review a couple of months ago, I changed phones and lost that yelp acct.. but I wanted to tell you all how the owner called me and asked me to come in. I spoke to him face to face and he apologized and mailed a package of mine on him.. Absolutely great service recovery and because of that he earns 5 stars for his business UPS Dana Point. Hoorah read more

They were fast about getting me through the line. Prices are fair, but make sure you box your stuff elsewhere.

The guy there was nice but this was the worst shipping ever i sent out three packages from here none of them were recieved and none of them got sent back i had to refund each order :/ read more

We love Mike the owner and his amazing staff, they go above and beyond are expectations. They are an extension of our business and we are truly grateful. Elite Salon Services Dana Point CA Christine Dickey read more

I find Michael and his staff at the UPS store to be very helpful, friendly and professional with all my shipping needs and services. It is a store I always choose to do business with and have recommended them to anyone needing these services in our community! Jack Randall read more

Mike went above and beyond for an employee here. Could have just told me my package wasn't going to be delivered until the next day, but went out of his way to find where it was and have it brought to his location. This guy deserves a raise. Keep up the good work Mike and thanks for all the help! read more

We use the Dana Point UPS Store for our business mail and supplies. It's nice to have someone who knows you by name when you walk in and isn't just transactional with customers. Mike seems to always be there when we come in. He's such a big help to us when we need him to be. Which is a big help to our business! read more

This is the best UPS Store ever. I love this store because of the knowledgeable staff. Great customer service every time I enter the business. I wish more stores would model themselves after them. They know how to take care of business. Keep up the excellent work. read more

So here I am, a resident of the SF Bay Area, and I bought a boat in Dana Point. We had to leave the dock steps when we brought the boat north because they were too big and heavy to get them on board. We were really bummed because they are VERY expensive. Fast forward a couple of weeks, I called the UPS store on a whim to see if they might be able to help. Mike Locket is my new hero. His attitude was "no problem" from beginning to end. His crew went and picked them up, got them crated, shipped north, and delivered. The world of large (I mean LARGE) parcel shipping is a mystery to me, and he took care of it beautifully. He kept me apprised of the status, got delivery scheduled, and intervened when there was a glitch on the delivery end (totally the fault of the marina where the boat is now kept). If I lived in Dana Point, I would use this store all the time. AWESOME SERVICE!!! read more

The UPS Store #3694 crew are always extremely helpful and courteous! From Mike down to all the crew are attentive to my needs. A special shout out to Donnica and Paul, for there all year round politeness and helpfulness always a delight; they're also always there to lend a helping hand! Been a customer for over 7+ years and look forward to the coming year working with these great people! Happy New Year! read more

Stephen and Francisco both went out of their ways to provide me with excellent help when I went in to ship my Christmas packages. Both addresses were tricky to locate in the online system, and Stephen double-checked the information for me on his personal cell phone. And when I had to go back in to make a change to one of the packages, both young men patiently and efficiently helped me to make that necessary change. All in all, one of the very best shipping experiences I have ever had. read more

Mike is the absolute best that the UPS Store has to offer. He has the highest level of customer service and is immensely helpful. i had an issue with a package at my delivery location, and Mike looked into the matter for me, followed up daily and took care of the entire situation. I would recommend this store and his team to anyone! read more

We've been using the DP UPS store for over four years and can't say enough about their customer service. They know us by name, set up an account for us and do everything possible to make shipping through them convenient. The staff's great attitude and personal service makes doing business a joy. We look forward to seeing everyone each time we come in. read more

I have used this store for notary public services on several occasions. However, it was when I needed to get documents to the embassy of Jordan that Mike and his team went out of their way to make sure everything was correct. They double checked everything that was required to help me out. I highly recommend this particular store and Mike along with his team. read more

Beware! Been here several times to mail out items, always charged for a copy. Today IT WAS $3.25 TO PRINT ONE BLACK AND WHITE COPY. The excise given to me was that if my attachment gave the computer a virus it would cost money to fix. Only on Fridays I guess.... Go to Staples. They're not insane. read more

This UPS store is a very pleasant place to do business with a very knowledgeable and friendly staff. They are very reliable and I am also happy when I leave there. The atmosphere is always upbeat. I love my Dana Point UPS Store. read more

I always have the best service in this store. Everyone is very professional and friendly. The prices are very reasonable for shipping and packing. I recently had an art print done, and that turned out excellent. If your an artist shipping, printing or mailing...this is your store! read more

This sore sucks. I brought in 2 packages that would cost $100 to ship and they wanted to charge me to put some tape on my boxes. Every other UPS store or other mail stores have never asked to charge for tape. Poor customer service. I'd recommend going to any other store but this one. read more

I was directed by UPS to call the local UPS for help. Spoke with Mike on the phone. Completely not helpful and was more interest in getting me to hang up to call the main UPS again. Going in circles. Looking forward to when robots replace you folks, then the job will actually get done efficiently. read more

The service here was fine and the people were friendly. My complaint is that the parking is terrible. There are only 4 spaces near the store and it is very cramped. I hit my bumper on the guardrail they have behind the parking spaces and damaged my car. I will go out of my way to go to a different location that has better parking in the future. read more

Terrible service. Snarky and sarcastic girl would not give me even an estimate of my shipping charges. Said she has no way of knowing ?!?! WTF!! When I logged in to get the price it was $150 and I could of done ground for 1/3 of that. She was also snarky to other customers, someone came in and asked who's van was blocking the driveway, and she just yells"not my problem". I'm stuck using this proximal place but hopefully, some Mgr or someone who cares can fix this problem. The store in Mission Viejo had better service and respect. read more

I use The UPS Store, Dana Point, as my business shipping address. I receive real-time notification when my packages arrive. Mike Lockett, the owner, and his crew are always helpful, professional and show genuine pride in being an important part of our community! In addition to the business services, it's nice to see the many artistic, literary and gift items offered that reflect the beauty of where we live. Want to feel welcomed and see some cool stuff not usually featured in a 'Shipping Center'? Visit this store!! read more