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    The UPS Store

    4.5 (189 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

    Services - The UPS Store

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    5 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    7 years ago

    Rose is the best! I love her enthusiasm and cheerfulness and very helpful. Stop by and see for yourself.

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    8 years ago

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    6 years ago

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    5 years ago

    easy to deal with. great notary service. quick in and out. easy parking. late hours. its very convenient

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    7 years ago

    Rose, who manages this location, is a super helpful, kind, and knowledgeable person. She makes doing business here a pleasure-

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    7 years ago

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    6 years ago

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    7 years ago

    Amazing service! John was great. However, they car print .pages documents. Turn them into PDF

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    7 years ago

    Fast, super organized and reasonably priced. Very careful and attentive to detail. Rose is the best!

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    7 years ago

    Very organized clean and efficient. Great job Rose and Edgar! Will make this my go to UPS store.

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    7 years ago

    Rose is the best! This location has become my go to spot. It's rare to have good customer service at UPS, but everyone is so lovely here!

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    7 years ago

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    Page 4 of 5

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Rose, the owner, is super helpful and always has both counters going, while she helps with more complex things.

    Mentioned in 83 reviews

    Read more highlights

    Box & Ship - Barely any of my original  packing material used, loosely

    Box & Ship

    (40 reviews)

    Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

    I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

    The UPS Store

    The UPS Store

    (142 reviews)

    This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

    Very disappointing customer service. When I walked into UPS on 8/25/26, not a single employee…read moreacknowledged me. I stood at the counter with no one else waiting and was completely ignored for almost a minute while the employees were busy talking among themselves. Apparently, their personal conversation was more important than helping a customer. Eventually, a female clerk helped me, and I want to give her credit because she was polite, friendly, and professional. Unfortunately, the same cannot be said about the two male employees wearing glasses. Their behavior came across as rude, dismissive, and completely unprofessional. They showed absolutely no sense of urgency or basic customer service. I understand that employees can have conversations with each other, but when a customer walks in and is standing directly at the counter, the bare minimum is to acknowledge them. Being ignored while employees continue talking and laughing among themselves is unacceptable. Management should seriously address the customer service at this location. Customers should not have to stand around wondering whether anyone is even going to bother helping them. One friendly employee cannot make up for an overall atmosphere that feels disrespectful and unwelcoming. I came in expecting a simple, professional experience and left feeling frustrated and ignored. Definitely not the level of service I expect from UPS.

    The UPS Store - mailboxcenters - Updated August 2026

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