I visited the UPS store to have a document scanned. Who knew this is one of the services offered? The process was quick and easy, and they can scan to a drive or direct to your e-mail address. John educated me on the process, and assisted me. He provided EXCELLENT customer service. I'll definitely be back. read more

I like everything about your store! Please, make better photos of your place, especially the display one) Look at your page on the phone. the photo is rather an awkward moment... read more

I just want to say thank you to Angel for the excellent service he provided me and my family. He went above and beyond. He was also alone on a Saturday and manage to have patience and kept it friendly to all customers including the rude gentleman in front of us. If I have to go back for any ups services I would come back to this location. read more

Their answering machine says they open at 8:30am during the week, and the sign on their door says they open at 9am during the week. But I'm sitting here after 10am on a Thursday and it's closed. Not a super helpful way to provide business services. read more

I received excellent customer service from David. He was kind & professional & gave me excellent customer service! Thank you David for a job well done! read more

Great place for all your packing and shipping needs. I needed to send off both a cell phone and a Halloween costume I'd sold online. Employee Alma greeted me courteously and helped find the right packing envelope and box for my goods. They open at 9 am, an hour ahead of the local post office. Sure it might cost more than buying the packing box or envelope yourself and standing in an impossible line at the P.O. but it's worth it if you're pressed for time. My go-to place to send goods off conveniently and without a hassle. Five stars read more

It's the first time I visited this location and Rose was very helpful. She was friendly and efficient. I waited less than 5 minutes to get inside since they're only allowing 2 people at a time. I will be back again to ship my next Amazon return. El oh el read more

This UPS store is the best neighborhood friendly UPS store I have been too. Super nice and helpful staff member, such as Rose, who doesn't hesitate to go the extra mile to make your experience as effortless and easy as possible. I can't go anywhere else. read more

Let me start by saying I've never shipped a package out in my life and was dreading having to go through the confusion of doing so, but Rose helped me out tremendously when it came to packing my book up to taping the label on there for me. On top of being super helpful, she was extremely nice as well. This is not the closest UPS store to me, but I'd gladly make the 15 min drive for better customer service any day. read more

I had to return an Amazon Prime birthday gift from my dad, and the instructions from Prime were not easy to follow; HOWEVER, Rose saved my day. She explained how to find the correct printing label and made certain my package was returned correctly. Not to mention, this all happened 20 minutes before closing. I highly appreciate Rose's patience and kindness even though the store was closing. Thank you, Rose!!! read more

Friendliness and manners at delivery stations are practically unheard of. You almost expect the sneer, depressed indifferent look. Business as usual as their modus operandi. This particular store is a breath of fresh air. Rose, the operator, was extremely friendly and polite. She took her time explaining all the options and services with a smile. Will definitely come back to this location for my future shipping needs. read more

This store didn't even have a functioning computer. It kicked me off when I was trying to print a return shipping label and charged me $3 for accomplishing absolutely nothing. The store clerk wouldn't help either, even though I was asking him. He just kept claiming he doesn't have access to the computer whatever that means. Why would the sole person running the store not be allowed access to the computer? Makes no sense. I was just asking him to walk me through the steps for using the computer so I wouldn't be logged off again. I thought UPS provided full service delivery services. I guess not. read more

My local UPS store. Been here a handful times and I've been fortunate to be greeted by Rose. She's extremely helpful, prompt, and friendly!

I feel so lucky that this UPS Store is just across the street from where I live. My fiancé & I always love the convenience of shipping packages and dropping off mail here. Rose is so friendly and helpful and everyone we've encountered here has been great. They also offer other services such as notary and mailbox rentals. So glad to have them in the neighborhood! read more

Rose always helps me get in and out when I need to drop off packages . Appreciate the customer service !

Rose is the best! She is a sweet heart. Had an exuberant amount of packages to drop off and she was very patient and happy to help with a big smile! Excellent customer service and a human being! read more

Thank you for helping me, Rose Fernandez. You were very patient in clarifying my concerns. You are really going above and beyond with your customer service! read more

I love this new little ups store. The ladies Who work there are so nice and they don't mess around. Very quick and full of joy. Thanks for bringing good service and smiles to eagle rock. We should can use a nice dose of positivity. read more

Lady in charge has a bad attitude. I missed a delivery for a package from Amazon and it was sent to this location. My sister accidentally threw away the pick up slip, so I just decided to see if whoever could help me if I gave them the tracking # and my ID but this lady wasn't having it. Before I even finished my sentence she just tells me that I need to contact amazon and blah blah blah. Just called UPS and the guy who I spoke to even told me that all I needed was the tracking # and to show her my ID so I don't get what her issue was or if she just wanted to cop an attitude because the line started getting longer. read more

Love love love how friendly and efficient their staff is; coupled with the super convenient location (with easy parking), this is my go-to. Even though it's under a national brand, I love the mom-and-pop-small-town feel of this little shop. read more

Rose was extremely helpful, labeled my package as fragile, and helped me find the lowest cost shipping!

Rose and John were amazingly helpful and patient with my large copy order. The quality was beautiful. I will be back for all my business needs read more

Hadrian rocks. Thanks for making Sunday afternoon mailings expedient and easy. from product recommendations to shipping advice, this guy has you covered. read more

I came in for the first time to pick up some packages and change my address and had the privilege of meeting the manager, Rose. She was so patient and respectful the entire time. I am so glad I picked this location for my personal mail box because I know there's people like Rose taking care of my packages and ready to help when needed! read more

I was there to drop off a package and the staffs who greeted me are super friendly and nice. They also gave me information about their notary service and it actually just what I needed！ I will definitely come back to this location again ! read more

So happy to have a UPS store near my place. Friendly and fast customer service. Love coming here to do my amazon returns.

I just wanted to commend this UPS on their attentiveness and helpfulness. In particular, Alma who assisted me with sending a package. She was very friendly and patient with me. Kudos on customer service. read more

Rose is one of the kindest people I have ever encountered! She was extremely efficient, patient and took care of all of my needs! I don't think you can be better at your job and the interaction was so wonderful. Please treat her with the most respect and if you need any help she's the one! read more

Alma and Rose were incredibly friendly and helpful as I dropped off my AT&T equipment. They went above and beyond to be kind, considerate, and generous with their time and answered all of my questions. They clearly care very much about their store and what they offer the community. I'll definitely be coming back! read more

And another trip to the ups store...and another unsatisfactory experience. It's kind of like these people open these stores just to screw with people and to completely rip them off on shipping costs. Like, how do you arrive at, "I am going to open a ups store?" Not a 711? Not a dominos? A ups store? Explains a lot. read more

This is the best UPS store I've ever been to, its worth the drive. The employees go above and beyond the required UPS shipping standards.

I needed to get a document notarized and mailed and Rose was very helpful! Easy to get documents notarized, patient as I was pulling up information, and able to help each customer efficiently while working with multiple people at once. read more

I've been here several times now to do Amazon returns. Both Rose and the young man who helped me yesterday (he had an unusual name) were very efficient and helpful. I love consistent customer service. They know what they are doing and are very pleasant. I pick up or drop off my dry-cleaning and stop by the UPS store. It's so convenient. read more

I don't do a lot of reviews, and I review places like this even less. That said, this was the nicest group of people running almost any store I've ever been to. They thanked me for my business. They introduced themselves and asked my name. It was genuine and warm. I was simply dropping off an Amazon return. This is the kind of place I want to do business with. read more

Needed to ship a package back to my uncle across the states ASAP. I came in here, never having really shipped a large package before and the lady (Rose I believe) helped me phenomenally. I was in, got everything packaged and sent within 5 minutes. Glad I drove the extra few minutes to come to this one. read more

Came in for an Amazon return and John was beyond helpful in guiding me to the computer to print my label and helping me package my return. Thanks for everything John! read more

Rose and Jhon are really accommodating and very helpful. I have to return a bunch of stuff from Amazon with my daughter and Jhon was really patient making sure everything is good. Also, they waited for my mother-in-law who return something at night, almost closing time. We called and informed them that we'r running few mins late and Jhon said that they'll wait for us. read more

This store is amazing, one stop shop for e-mail services, notary, mailing packages , photocopies, printing documents and much more. Rose a very professional and super nice lady took her time to help me package my box. I appreciate very much that kind of quality customer service. read more

Pretty straight forward business. I normally don't ship items but I'm glad to see someone like John who is a worker at UPS to show me the ropes on how shipping works. He is really helpful and I would definitely use this UPS next time. Also, glad to see one here around Eagle Rock. read more

Came here to get our domestic partnership application with the state notarized before heading downtown to the State of CA office. The notary, Rose, was super sweet, helpful, and efficient. Will come back again if I ever need anything notarized! read more