Reliable and trustworthy. This store has been in the neighborhood for decades and knows every…read moregeneration of inhabitants. For a small business, they have impressive commendations from electeds on their walls.

This was the most bizarre and confrontational package pickup experience I've ever had. I had a…read morepackage dropped off there, not by choice, the order just happened to get shipped there...unfortunately. I got an email to pick it up from this location and to bring my photo ID, no mention of the tracking number. Right away the man behind the computer was furious when I presented my ID, I told him that my confirmation email said to bring ID and told me I should just go to UPS then. He then demanded a tracking number and said I was preventing paying customers from getting served. I found the tracking number and waited because he had made it seem like I was interrupting him, but then he yelled at me what was wrong with me got right in my face and yelled HELLO, give me the tracking number! I showed it to him on my phone and he yelled just to give him the last four digits, that I was useless. I was also wearing sunglasses, which he HATED and was yelling what are those? what do you think you're doing with those?! Which, I admit, really made me just want to keep them on because at that point I really didn't want to do anything that would potentially please him. I was dying to get out of there because I seriously just wanted my package and I wasn't expecting...to be confronted about it? Like, for why? I still don't understand why someone picking up a package is RAGE inducing. Eventually, an older man who worked there looked at the tracking number and found my package. He was normal and I wish I had just talked to him first. I have no idea why this store is a drop off point if they hate people picking up packages so much. I also am not sure if the rabid man behind the computer man hates women, hates something about me in particular, hates himself, or is possibly making up for certain below-the-belt biological inadequacy by screaming at a random person about something so inane ...there are so many unknowns. However, I do know that for something as innocuous as picking up a dumb package, he is the most unhinged and feral person I've ever dealt with. Who hurt you bro? Get therapy, you weird, weird man.

Fast and reliable ! They come next day after you call for pick up ! Call early so they can answer…read moreall queries .

Kabayan, (Countryman), call Forex when your Balikbayan box is ready to be shipped to Pinas…read more(Philippines)... 5 stars!!!! If you got the chance to watch Anthony Bourdain's Parts Unknown episode in the Philippines at Christmas time, my all time favorite Anthony Bourdain episode, you're probably familiar with balikbayan boxes. If not, balikbayan boxes are jumbo sized boxes filled with household goods, mostly food, that Filipinos who happen to be overseas send back to family and friends to the Philippines. For so many years now, my family and I have used Forex to deliver our balikbayan boxes to the Philippines. If you need a balikbayan box sent to the Philippines, call Mang (Mr.) Nick. Mang Nick and staff has always been friendly, and box pickup has always been prompt and on time. In addition, Mang Nick and staff straps the boxes at no additional charge for extra security. There's a slight discount if you drop off your box at the Eagle Rock office, but I love the convenience to getting the heavy boxes picked up. Balikbayan boxes are sent by ship, so shipment takes about a month to a month and a half, depending on the destination in the Philippines.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

The folks who work here during the work week are absolutely lovely…read more The woman who works here on the weekend is next level rude.

Always hassle free, staff here are helpful and friendly…read more They walk you through process and are patient with everyone, at times it get busy but they are pretty fast so it's really an issue Try them out, I'm sure they are valuable I don't really pay for my services. Plenty of parking in the small plaza.

I have used this post office twice now! Both times in the afternoon, not busy at all. Shortest wait…read moretime ever. The older man working the register is friendly, helpful and efficient. I will be using the post office from now on!

My grandpa used to work at this location and would come home on his lunch break since his home was…read morenearby. A lot has changed since then, and the place could use some upkeep. Since it is only a few blocks from my house I walk here when I need stamps. Usually, there is only one or two people working the front so the wait can be long. However, they are always friendly and helpful. I wish they had a stamp machine because it would make things easier. There's a small parking lot in the back and metered parking on the street. You can enter from either direction. The P.O. Boxes are in the side lobby and mailing supplies are in the front lobby. This branch is closed on Saturday.

This is my go-to UPS store in the pasadena area. They are usually very busy, but the team here is…read moresuper nice and very helpful. I've mailed hundreds of packages through this UPS Store and never had one get lost. They have self-scan stations available if you don't want to wait in line and have labels on your packages already. This saves me lots of time. The only issue at this location is the parking can be as busy as a costco, and the lot is somewhat small especially with a Trader Joes now sharing their lot. Not the store's fault though.

We generally go to this store because it's close. Lately we…read morehave had to notarize quite a few documents for retirement reasons (pension packages). We booked an appointment online through UPS for the notary. The appointment was for 2 pm. We arrived at 2 pm to be informed that we would have to come back around 3 pm because the notary was at lunch and they are short staffed at the moment. I said, "But we made an appointment for 2 pm." "The notary is at lunch, come back." Not an apology for wasting our time and scheduling. In fact, why have a scheduling system at if you aren't going to use it or adhere to it? Would have been nice to know something before we got in the car and drove all the way to this location. If you can use automation to send out reminders, you can use that same automation to contact your customers of changes in scheduling. Otherwise, what's the point?

Good services appreciated kindness for the customers amazing services they gave me a good budgetingread more

Great service especially when they pick up your boxes at home. They will even give you…read morecomplimentary box to replace the box you used!

This is the go-to spot for shipping & supplies!…read more There really aren't as many options to drop off packages nearby and I'd rather not head to the post office/Fed Ex. I'm in and out of here in about 2 minutes every time.

Very good employees are professional highly recommended all my friend going to this placeread more

By far, this was the best FedEx experience I've ever had. Quick & friendly service. Clean space…read more Surprisingly no line / wait time. I wish I remembered the employee's name who helped me on Saturday December 17th around 9:35 am PT because their customer service was top notch. Honestly, I was dreading to have to go to a FedEx location but had to pickup a diverted shipment there. After my experience I will always go to this specific branch for all my FedEx needs!!

They don't print FedEx shipping labels here…read more Came in with a FedEx return QR code but they don't print their own FedEx shipping labels out. Drove far out of the way to drop off a package at a different location. It says "printing" here, but they don't do that, even if what you need to print is a prepaid FedEx label. The woman behind the counter was nice though

I brought one piece chase as part of my sofa bed that was damaged over the years. They assessed it…read moreand said that they'll try their best to repair it in 2 weeks. As promised, they were able to restore it. It's not as fluffy & soft material they used but I'm still happy & satisfied customer. Billy is very kind on explaining what's need to be done & the expectation of how long it will take. Workers are helpful as well. I highly recommend this place if you have furniture that needs to be upholstered.

Awesome experience. I recommend them highly. Easy to work with. I love my mid century desk. They…read moredid a great for me and got it done quickly.