I've worked for ups for 33years so I came in here to support our company even though the post office would be way cheaper.... Right away the girl behind the counter gave off a very sour vibe , totally looked like she hates her job ..... (and probably her life ) .... I walked right back out not sure where I'm gonna go probably just to another UPS store but I can't stand people with sorry asss attitudes. read more

The experience was great. The store was open as per the hours on google. The associate was fast and courteous!!!

They wanted to charge $1.75 for 2 inches of tape! As a shipping store, I'm certain you can write off a roll of packing tape as a business expense. Why nickle and dime your customers? That's how you discourage customers from coming back. So changed my return to Kohls, will avoid UPS for my amazon returns from now on and any other shipping needs. read more

I always drop off my Amazon returns at this UPS location, and I'm consistently impressed with their service. The staff is efficient and they process my returns quickly every time. Thank you! read more

Dropped off package today, no hello, no thank you, no eye contact always on her phone. Someone please talk to this girl, get on your phone when customers leave. read more

This store is very under staffed. Every time I come to this store the employees seem unhappy and there is never a smile on anyone's faces. Please hire more employees to serve the community properly. Also, several times I have came in close to closing time and there is a long line one person working the counter and I've been turned away because she won't be able to get through the line by the time they close. read more

The staff here is super unfriendly and I understand different UPS run differently but $2.5 charge for one piece of tap is unreasonable.

Awful customer service. No hello, no thank, no goodbye. Employee looks and acts miserable to be there.

I don't think I've ever had a worse experience at a UPS store, or even anywhere for that matter, and I've never in my life been more inclined to leave a 1 star review. I went in to drop off a package last week and had to wait almost 40 minutes in line because there was one person working and they were assisting someone with notary services. When I first walked in, a woman who I'm assuming was the manager was yelling at the employee at the counter in front of everyone in the store, and then she left without acknowledging the line that was forming. There was a line of maybe 7 people forming behind me and not once did they acknowledge anyone for the wait. When it was finally my turn, the employee rang me up for the box I purchased and then he taped the label I had already printed to the box inside of plastic packaging. He then tried to scan it, but it wouldn't scan due to the plastic over the label. He then told me I needed to get out of line and re-print the label. I asked him why he couldn't just take it out of the plastic and he had no clear answer for me and almost wanted to charge me for printing it, which makes no sense because I was sure to print it before coming to avoid this exact situation. I stepped back out of line to do so, and then had to wait even longer for him to finish assisting me. In the end, he refused to give me any type of receipt and suggested I take a picture of the box as "it's probably going to get lost." I beg your finest pardon sir, why would you tell someone as they are dropping their package off that it's probably going to get lost? This whole ordeal, which could have easily taken under 5 minutes, ended up taking an entire hour. I won't ever be returning to this location and will stick to my usual UPS store in Rancho. read more

Horrible customer service the girl behind the counter was athlete Dreadful. You should fire her immediately. Today at 930A I'm a handicap young man and she tried to charge me nine dollars for a bag to return my things back to Amazon seems a little fishy to me. read more

I went there the other day and the girl behind the counter was very rude to me and all of the other customers that had questions I would never go back to this UPS store ever again.. read more

It say open Sunday. I was there Sun at 12:10pm and 1:45pm and still not open. Many times late or no one open the door. Please change your schedule if you don't have enough workers. read more

Made an appointment for notary services, but was told by the UPS person there that they would not be offering notary services due to "family emergency". I would have believed it if my husband hadn't told me that he went on a different Saturday and they were also closed unexpectedly. I think the owner needs to be more responsible and update the customers either on Yelp or put up a sign. In my case, at least an email or text to cancel the appointment so people don't go there for nothing. read more

Hardly ever open and generally not open even during advertised open hours. There's a sign that says open on sundays from 11-4 and then another right below it saying not open on Sunday. These owners are idiots. Who do they think they are. Chick Fil A? read more

Very friendly but this store needs more employees. Just one employee for a high traffic store? Needs better management to accommodate customer service during peak hours. Especially when notary services needed....ugh! So many people walked out and the line always gets out the door. read more

Just stopped by to drop off a package as it was nearby a location I just finished having lunch at. Walk in, and no customers in line which was great, who doesn't love a no line drop off. Well it would be great besides the fact a blonde Asian employee who is extremely rude, no customer service skills on the phone talking to another employee on the phone discussing a customers mailbox and why he has gotten away with 2 years of service and only paying for 1 year. (Who cares to know other customers business) Doesn't acknowledge or care that a line has formed or bothered to greet anyone. Finally after about 2-3 min she decides to hang up and still doesn't greet anyone just asks what I need. Let her know just dropping off and show her a QR code, scans one and proceeds to the next one and then states the second box needs to be taped or they charge $3 to tape. Just out of curiosity I ask if that's universal for UPD or if every UPS rules are different (as I've gone to many others that don't charge to tape up your box) just a sincere question to next time avoid this ups or come prepared with taped boxes. She rudely responds "nope all UPS are different " Ok no problem I respond. Rudely hands me my receipt and can't even bother to say have a good day or anything. Gosh dang, if you hate your job that much, go find one you love, don't take it out on customers. As she should be aware her damn job is a customer service job. People like her don't deserve to work in an area that requires customer service skills, or may need more training. Having a simple smile makes a difference. read more

They are CLOSED ON SUNDAYS now. Their hours are not updated on Google. The employee told me that I can just go a mile down to the one on limonite. Rude. read more

Now I see why they only get a one and a half star rating. Called them the phone just rings. Call again. They pick up and hang up on you. Call again and no one answers. read more

Worst customer service ever! The lady who does the notary is just the most rude and miserable human ever! Every single time we have gone to this place, for example today we told her have a good thanksgiving, she just didn't even say anything, the other day we tried to say hello how are you, she didn't say anything, another time we asked how she is doing and nothing again. she literately had zero customer service and zero humanity for some reason she seems very miserable and unhappy! don't bring your misery into your work place and send negative vibes to other people! i rather drive and go to the other UPS almost same distance. this one this lady is extremely unwelcoming! yuck! read more

Slow service because one person is working behind counter. If you're behind a customer who needs notary services, it'll be a nice long wait. read more

Worst customer service ever she charges you for every little thing she's so rude. She wouldn't tape up my box and was saying that I have to pay two dollars. It's ridiculous here I would never return back. read more

Person working at the time (3:30PM Dec 18th) was extremely rude and refused to provide service. I walked in with a box not sealed and needed to print a shipping label. They wanted to charge me $7.50 just to print and for a strip of tape. After demanding to speak to the manager and/or see the discretion that states the price, they refused and kicked me out of the store. Extremely rude. read more

Their posted store front hours are incorrect. I stopped by today (Sunday) at around 11:15am, and they were closed. It's very frustrating when I'm not the only commentator disclosing their inaccurate Sunday hours. Update them for your customers to avoid unnecessary trips to your location. read more

They charge $3 to put a single strip of tape on ONE side of the box. It's supposed to be a free return it's literally one freaking side

Came in to drop off an Amazon return. Only one person working but she is helping a customer for more than 15 mins while 10 more people waiting in line. Please get some extra help read more

I arrived at the UPS Store at 2:54 PM on a Friday with a car full of shipments, only to find a handwritten sign saying the store was closed until 3:30 PM for lunch. This was incredibly frustrating, especially since Yelp shows the store is open until 7 PM with no mention of a lunch break. I wasted my time coming here, and now I have to go elsewhere to get my packages sent out. If you're going to close in the middle of the day, at least update your hours online or provide some kind of notice. Very disappointing service! read more

This UpS location never has enough help, they always have long lines and one employee working. They need to hire more help ASAP

Bad and rude customer service with the asian lady. Making things complicated. Charging for stupid fees.

Friendly customer service and fast! Good shipping rates and really helpful with packaging.

Showed up at 3pm and they were closed for lunch !!! Had to wait for 30 mins . Once open the staff was ok, 2 employees., one eating behind counter . read more

This business is a joke. There is no reason to even go to this store, they will not help you. They will charge you even to drop off regular mail. Unless employees, with the worst attitudes. Avoid this business at all cost. read more

this place is a joke !!!!they charge for everything no joke terrible ups store ever they charge for tape ,fax stickers i mean 50cents to use your atm card out of all ups stores you guys charge way differently all the people in my i was in were saying the same thing and actually walked out most people are sheep and obey with this with no comments i will never ever go to thst store in eastville and your worker should be fierd she was. very very rude with me showed no concern about my problems and all the other people that were complaining and she went to go hand me the receipt and i went to pick it up and she grabbed it and said next time don't complain you call the owner to complain really disrespectful read more

(Sorry, I can not remember her name)The lady on staff is very kind and helpful. I had a great experience at this location and will be making this my main UPS store from now on. I recommend. read more

This location lost a package that was being sent to my son in college. The package wasn't even scanned when it left the store. I lost my time, many items and feel robbed. Very shady place - I wont be going back. read more

Brand new store literally try to charge me one dollar for dropping off USPS package. What a total rip off never coming back to this location again I'll stick to the other branches that don't charge this fee. read more

Very unprofessional, they don't even know there store address when i said i had confirmed change (paid 7.99 fee )to pick up in THIS store and tell them the address ,i went there twice already and the answer is they don't know! read more

Let me start off by saying that I've lived around this area for years now and I've never had a good experience at this place. The employee who works there (I say employee because I've only ever seen the same ONE) is very rude, unhelpful, and sometimes straight up wrong with what they tell you to do. I've tried returning amazon packages in the packaging they were delivered in and was told they would not accept them because they weren't "customer wrapped" despite the fact that amazon says just return it in original packaging. This was never a problem at other UPS stores. Also, how is shipping a small, less than 1lb box, to colorado, $30?! It was $8 at usps. I know this isn't the employees fault, and I'd be willing to forgive the first, second, or third time the emplyee was rude if they might have had a bad day. But judging from how they continuously give off an FU IDC demeanor, it's obvious they've never had a good one. Probably because they are the ONLY EMPLOYEE WORKING THERE. P.S. the UPS in rancho cucamonga helped with my return, in the original packaging, and never had to be rude about it. It goes to show that sometimes it's not "policy," it's probably just laziness. I don't know whether to blame management or workers here. read more

I don't write reviews typically but this was horrible service. The dark hair lady was RUDE and CARELESS. I dropped off my computer equipment that needed to be shipped back to my previous employer. UPS was supposed to package it up. I placed all the equipment in a couple boxes (because it'll be heavy for me to carry all in one box). I just made sure I wrapped the delicate equipment like the 2 monitors and the head/ear pieces for the phone were a few of them. This lady just dumped out all out of the equipment from the other box and added them in the other box so that all the equipment will be in one box. She dumps the equipment for the head piece/ear phones in there too so carelessly and all the little items were just scattered in the big box; the ear pieces, the head set, and the USB cords, with the rest of the equipments. And she said that she will put that customer packed it, which will look like I packaged the equipment recklessly. I really hope none of the small desktop accessories are damaged when they arrive to their destination. Or else, I am the one that will be blamed because this lady documented that I packaged it. She needs to treat people's packages with respect. Oh and on top of that she made me carry this now heavy box on top of two other boxes, which were not mine. Her reason was because she is busy. So I had to carry the box and placed it on top of these two boxes almost my height! I literally though I was gonna drop it! LOUSY service. Never returning here. read more

Finally a good UPS near home. Super nice staff. Can't remember his name but he was super helpful and nice. Great custom service! Will definitely be my go to ups store from now on. read more