Alicia & her co-worker were very efficient, professional, appropriately friendly, able to answer my initial quick question from the door (due to store COVID capacity) while helping other customers. My question was regarding how long it would take to be finger printed (with 3 customers ahead of me). The two co-workers professionally & efficiently checked in with one another to make sure all customers would have appropriate service, timing & care, and then Alicia gave me the solid answer of, "If you can wait until I am finished with this customer, I can take your fingerprints which takes about 5 minutes only." That whole interaction with me from the door only took about 20 seconds. I waited about 3 more minutes and then Alicia was true to her word and during the process of fingerprinting (which did only take about 5 mins, no ink, super easy!) she communicated directions clearly, showed strong leadership and knowledge, mixed with kindness and professionalism when asking me to reposition my fingers. She finished with letting me know that my prints would go directly from there to the DOJ, which was info I didn't think to ask for, and very happy to receive! We have recently relocated to Folsom & will definitely return to this store for our regular UPS needs, thanks to Alicia & her coworker creating a solid & very positive first experience for us! read more

I had an excellent experience at this UPS Store thanks to their shooting star, Jeanne-Jeanne! She assisted me with two notary items and made the entire process smooth, efficient, and stress-free. Jeanne-Jeanne was respectful of my time, provided professional service, and showed a genuine commitment to customer care. This location is clearly well managed -- the whole team is welcoming, friendly, and attentive. It's rare to find a business that balances professionalism with such a warm atmosphere, but this UPS Store delivers on both fronts. If you need notary services or any other UPS support, I highly recommend this location. Ask for Jeanne-Jeanne -- she's fantastic! read more

I had an excellent experience at this UPS Store thanks to Jeanne. She was incredibly friendly, personable, and welcoming from the moment I walked in. I hadn't brought quite the right paperwork for what I needed to do, but Jeanne went above and beyond to help me find a practical workaround. Her professionalism, resourcefulness, and positive attitude turned what could have been a frustrating situation into a smooth and pleasant visit. It's uncommon to encounter someone so genuinely helpful and solution-oriented -- thank you, Jeanne, for your outstanding customer service! read more

I came in to have a document notorized. "Bri" helped me out on the phone prior to going into the UPS. She assured me that my document will receive the upmost attention and support needed for a successful transaction. she suggested using the UPS services to deliver my envelope with next day. I had come in 10 days prior for the same notory. The USPS lost it. Long story short, Bri was amazing and she did what she promised. The documents were delivered the next morning. I'll definitely be taking my business back to this UPS facility in the near future. read more

Jeanne is the heart and soul of this UPS Store! Every time I walk in, she greets me with a perfect mix of support, assistance, energy, and just the right amount of sarcasm to make the visit enjoyable. She goes above and beyond to make sure everything is taken care of quickly and efficiently, all while making the experience feel more personal. Her positivity is contagious, and she truly makes this location one of a kind. If every business had a Jeanne, customer service would be on another level. Highly recommend this location because of her! read more

This store is poorly managed! Staff are very rude on returns...I just watched a lady be charged $14 for a tiny box and roll of tape then they refused to put the item in the box and tape it unless she paid another $10. the poor gal was in a rush because her kids called and said the dog got out...so the obnoxious staff kept her money and return items instead of taping the box and sending it off like she had paid for. The poor women was in tears when she left, and the lady working did not care. I will never spend another penny at this store! read more

Jeanne's helpful nature is evident in her willingness to go the extra mile to assist. What truly sets Jeanne apart is her innate kindness and caring nature. She took the time to engage in meaningful conversations, showing a genuine interest in my concerns and needs. This level of personal attention made me feel valued and appreciated, and it's clear that she treats every customer with the same level of compassion. Thank you again! read more

It is very hard to find exemplary customer service these days. Every time I walk into this UPS store I am greeted with a warm hello, helped immediately and told to have a great afternoon upon leaving. Every employee has a smile on their face and a warm thought of the day. You all ROCK ! You get a capital E for EXEMPLARY ! Even the UPS driver holds the door for me. Thanks, Stephanie S - The Hernried Center read more

I was having an awful day! :( but as soon as i entered the building i was greeted by warm smiles and even warmer attitudes. Vera and Marshall were so professional, as well as the olive colored boy. After i came in with my shipping label they helped me paste it on the package and i was on my way feeling relieved that my package was in good hands. Thank you #goodservice #nice #olive #ups #fedex #happy read more

I don't normally post reviews but I had such a pleasant experience in this UPS store with Jeanne, that I'm making an exception! Jeanne was super friendly, funny and efficient. she really made shipping my package easy and fun. Like I said, great experience, great customer service! read more

Maddy has been helping me since I opened my mail box. She not only is sweet but she goes above and beyond helping. I always look forward to seeing her. if I need something I know she will always do her best to help me with whatever I need. Georgi Walker read more

Susan was amazing!!! So helpful and kind. She really took her time to insure that my mail going to Florida was at the best price point. She verified with the Post Office prices as well and was able to ensure the USPS was the best price!!! read more

Marshall Hendricks helped us today with notary service. He was very knowledgeable and extremely patient and helpful. We highly recommend Marshall and the UPS store for your notary needs. We would give Marshall 6 stars if we could. read more

Copies made from my phone email. Jeanne was super helpful!! I had no idea how to do it & she took over & helping me. Thank you so much Jeanne. I will be going there from now on for all my copy, mailing, printing etc. needs! read more

Worked with Jeanne twice to ship back two internet modems as well as to ship a separate package. Amazing service, fast, efficient. I rarely comment but Jeanne deserves a 5+ star review for excelling at her job. read more

This UPS Store is a one-stop shop at its finest. Maria is incredibly nice,helpful,and very efficient. I typically don't leave reviews on yelp, however when I receive excellent customer service it's hard not to. read more

Peyton was absolutely wonderful not only very nice & friendly, was knowledgeable in helping me as I am not tech savvy at all! I will definitely do all my business & personal needs here! Fabulous Service! read more

extremely helpful with multiple shipments of different sizes. Courteous, professional, and knowledgeable staff to complete packing of different items and offer most reasonable shipping terms read more

I visited the store on 01/4/24 and I experienced excellent service from Jeanne,she was friendly very understanding, the value and quality of service she offered is greatly appreciated by me read more