I went in today needing copies of an email with attachments, not being internet savvy, I asked the clerk Tamoya if she could help me. Tamoya steps right up and with a smile on her face directed me on what to do. Evidently I forgot to tell her something about the email and it didn't print right, I asked if she could print it from a picture, she said yes, and proceeded to take over with a smile and do the whole process for me.Tamoya rang me up still very friendly, she didn't charge me for my mistake, just for what I needed. This UPS store is blessed to have Tamoya working for them, by what I saw though, it looked like they have a good crew there, everybody was working fast but yet still very friendly! Great job you guys!Keep it up! read more

Ethan helped me this morning. Happy spirit. Beautiful personality. And very informative. First time doing a big package shipment, no idea what to do lol Ethan was awesome. Thank you for your help bro! read more

This is my go to place for any shopping needs. They are fast, friendly and reliable. All the employees are very friendly Today I was helped by Ahren. I'd you need to ship anything this is the place to go. read more

I would like to complement the clerk, Tamoya. When I called to ask a question about photo printing, she was very helpful. Her voice was happy, uplifting, and had a "smile" to it. When I reached the store, she was especially helpful and kind. I always have positive, friendly greetings when I go to this particular store in my neighborhood. Keep up the good work! read more

Super friendly and professional staff. Took care of my needs quickly and efficiently.

Great concept providing a service on a 1:1 ratio. The UPS store is independently owned and franchised that originally started as Mail Boxes etc in the early 80's providing a alternative solution in hopes of attracting business from US Postal customers. It proved to be a vital concept, United Postal Service (UPS) saw a business opportunity to acquire. To further boost the industry, the dot com era was on the horizon and so was "free market" sellers who took ecommerce by overnight using retail/bidding online outlets and using these stores to bypass long wait lines at your average US Postal center to ship your goods. I've used this store in the past to expedite documents overnight and I've also utilized Notary services and that's really good considering you don't have to drive around town. This is your one-stop source all under one roof providing service and products. Yes, you can find stationary supplies at other retail locations for a lot less but if you're always on the go and don't have a issue spending a few bucks more, this is definitely your alternate to not losing your precious time at a overly crowed US Mail center. Your typical store offers printing, lockers, stationary supplies, shipping boxes, envelopes of all types including the type that have bubble wrap, faxing, live scan, rubber stamps, business cards to name a few services. My business tonight required sealed HS transcripts and I didn't have to stress about making it the local post office because we all know they close early. I opted for Priority mail, a service from US post office where my sealed envelopes where placed inside a large envelope sporting that "eagle" trademark from USPS. Did I wait in line, NO. I was greeted by the store manager who introduced me to a clerk who was very polite and attentive. Plugged in my addresses and generated shipping labels. I signed off as all correct and it was easy peasy with small chat from a store employee who demonstrated a passion at helping to answer any other questions. Since this is a UPS center, you can arrange to reroute your shipped goods to a location nearest your residence in hopes of reducing a rise in "porch theft". Authorized to handle DHL and the old traditional Americana way of United States Postal Service it's a win, win. Spend a few more dollars and be done with it! Pura vida :)" read more

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Thank you Ashley! She helped me thoroughly with delivery options which saved me a couple of bucks. Customer Service was top notch!

Love this location. I used to go another location and was constantly frustrated. I stopped in the the one on Summit Ave and was pleasantly surprised that they were fully staffed and efficient. Every time i go in (which is a lot for Amazon returns) i am always grerted by friendly employees. Even if there is a line, it goes super quickly. I had my passport photos taken here as well, and they did a fantastic job. I would recommend this location for UPS needs. read more

The UPS Store at Falcon Ridge Town Center has been my daily stop since myself and co-owner depend on the store to run our small business MyTrendingToys.com. Ashley and Geraldine always greet with a smile and eagerly assist with simple and complex matters. The duo always make an otherwise hectic shore easy and pleasant experience read more

This is the best UPS store thank you Diego for helping me today with my packages you saved me money by putting it in one box you're definitely an asset to the UPS store thanks again Diego !!! read more

Appointments don't matter. Made an appointment for notary service. Got an email confirming the appointment. Next morning got an email to remind me of the appointment. When I arrived, I was told that the Notary had something to do and would be an hour late. Went to PostalAnnex and they helped me right away without an appointment. read more

Super friendly quick service and clean. Easy to drop off amazon returns. Parking usually right but I manage to find a spot.

Tamonya really helped me with my Mothers Day shipping and packing!!! She is awesome! I love this location as they have great staff:)

We really love our neighborhood UPS Store, especially Ashley & Tamoya! What a wonderful team they make. Everytime I've come in they happily greet us, no matter how busy me they are and they really know their stuff. read more

Extremely friendly and efficient! I needed to send a package and the whole process was so quick. Ethan was so nice and I was on my way in no time! read more

This is my go-to location for all shipping needs. They are quick and efficient. Ethan in particular is always helpful, patient, and friendly. I recommend! read more

The totally recommend this UPS store ! The service was fast and friendly. Tamoya was very helpful and had a great attitude her smile made my day ... read more

Diego always gets my work done quickly, and effectively every time I go I want to be out ASAP and he does just that.

I come here all the time to drop off various packages and always have a good visit but today was especially pleasant thanks to Ethan. There was a pretty long line and he and another worker got through the line quickly and friendly. I left with a smile on my face because of how sweet Ethan was! :) read more

Great customer service by Tamiya and Karla. Thank you so very much for your care and concern for my shipment.

10/10 I would recommend everyone in this UPS store location! Mr. Diego and everyone in this store always helps me get my stuff shipped on time! If you need or forgot a box don't worry about it they will help you get your items shipped and fast! see you guys on my next shipment - Laurenzo read more

I think it would be extremely difficult to find a more friendly and professional staff. I drop off packages at this location almost every morning and am greeted with kindness and helping hands EVERY time! I've dropped off over a thousand packages there during the past 5 months and never had a single issue. I highly recommend using this location for your shipping needs if you're in the area. read more

Ashley was super helpful with my live scanning She has such a great attitude Everything was easy and quick read more

The UPS staff on Summit in Fontana are amazing! I came in today to send over 20 orders and they were all so patient and kind despite how busy it was. The manager, Ahmad ensured I was well taken care of as well as the other store associates (Stephanie, Maggie and a young man who I cannot recall his name). I can always count on my local UPS store no matter what! read more

I love this location. Ahmad was a great help! He was very patient and helpful. Thank you so much Ahmad

I needed to me mail 14 certified letters and Keeano was so helpful and patient with what I needed and also did in a timely manner. When I go this UPS store I am always greeted and feel welcome. Thank you, Gina read more

Staff at this location did an excellent job helping my wife ship many large packages. Definitely recommend coming here!

My experience when visiting the UPS store is always a quick, thorough and friendly experience. I was helped by Mr. Tamoya Perris Jordan and he had the patience of helping me find correct addresses and was extremely caring as to the items I was sending to obtain the proper way to send my gentle items! Would highly recommend & always first choice visit! Hope this helps! Blessings! P.S. Social Distancing is properly enforced! read more

I really enjoy my visits. I run a small business, and visit this location on almost a daily basis The staff is extremely friendly and very helpful. Most recently Tamiya helped me by providing information about the in store mailboxes and how to open one and get the best value for my needs. She was extremely knowledgeable, and helpful. This location also does a great job in following COVID guidelines, and does their best to help customers in a swift manner to keep their line small. Would highly recommend. read more

Ashley and Geraldine are the best employees this store has they always take care of me they deserve a raise excellent customer service they are a keeper read more

as soon as i walked in , was welcomed & assisted very quick! talk about customer service in a timely manner! Jordan was very sweeet, kind & very helpful! no one likes a dry customer service rep, the conversation flowed like water ! so thank you for being YOU JORDAN!!! read more

I come to the store at least once per week. Ashley is always so upbeat and friendly. A great help when it comes to shipping my packages.

Ethan was incredibly helpful, has a fantastic can-do attitude and even made a smart suggestion I hadn't considered to the problem I was facing. Exceptional service all the way around. Thank you Ethan! read more

I love the service here! I go here all of the time for my Amazon returns and any shipping needs as well. I also want to give a shout out to Tamoya who was extremely sweet and kind and processed my Amazon return quickly and efficiently! Thank you for making my day Tamoya! read more

I went into this today 2/23/21 store to return an idea back to Amazon, to find out the label Amazon sent me, came with a huge cost , I then called Amazon to find out why it was costing me to return the idem. Amazon customer service then sent 2 more new labels. The you g ladies in the UPS Store Karla, & Tamoya gave me some valuable information telling me to ask Amazon to send me a QR code with this cold it wouldn't cost me anything to return it. The young ladies could had charged me or sent me on my way, but that's to excellent customer service they went the extra mile... Thanks ladies job well done Anthony C read more

The manager and staff are very accommodating. They are always friendly and go above and beyond to provide excellent customer service. I would highly recommend them. read more

Excellent, personable, speedy service. The team works hard to provide a pleasant experience, no matter what your need is. These young people give me hope; they really make you feel special, are attentive and respectful. I'll be back for sure!!! read more

I understand there is an additional amount due to going to a UPS store, but when you explain the option you want and they decide to send it the more expensive way that is not acceptable. I am not the first and probably not the last person to have complaints over the customer service of the employees. It is never acceptable to argue with a customer when they are not happy. read more

I went in recently to ship baby formula to my niece since it's hard to find. David was very helpful, attentive and friendly. He answered all my questions regarding time frame for the shipping and the best options for me to consider. The price was a little expensive but it was important for me to ship it. I was thrilled to know the formula arrived in the expected time frame. Thanks for the great service . read more

I visited the store on 12/8 and 12/16 and both times, the employees were super nice. Even during busy times, they were quick and helpful. I was able to get in and out pretty quickly about 10 minutes max. Great job. Thank you read more