There are many elements that fall into the plus column for Pack 'N Mail, and the first (and perhaps…read moremost notable) one is their very low staff turnover; the same employees have been there for years. What is highly reassuring about this is name recognition--if a package intended for me were ever delivered with an incorrect or absent box number (which has happened), they would still know how to sort the item because they know who I am. This kind of personalized service builds trust, and I value that highly. When you utilize their packing services, they prepare the package right in front of you, which is especially reassuring when you are shipping something delicate. Once I had to send some of my biofeedback equipment out of the country for repair, and I could see how gently they handled it, how many shipping peanuts they used (plenty), and how securely they taped the box shut. In addition to using Pack 'N Mail for packaging and mail reception, I have also come here for notary service, key duplication service, lamination, and Xerox copying. When I was between printers, I was able to email them an attachment to print for me at a reasonable cost. This shop resides in a strip mall next to a major grocery, and the way it's juxtaposed causes a strange little whirlwind effect by the front door; I frequently walk through swirling leaves and dropped receipts as I make my way inside Pack 'N Mail. I call it the vortex, and I love the little mystery of walking through a baby tornado to pick up my mail.

Great place! Very efficient and helpful. Was able to get a post office box at our first fist. The…read morestore was clean and the staff very friendly and knowledgeable. The store is tucked into the plaza directly next to grocery store. They share a wall. Parking is directly in-front of the store.

This experience was a lot better than the previous visit or for their location on Camp Bowie. A…read morefew years ago, the location on Camp Bowie charged me $20 to notarize a document. The location on South Hulen only charged $10. I'm not sure what was the difference. Anyway, I had a great visit on today's trip. The store manager was great in getting the document notarized, and there wasn't any wait. Very smooth and flowing from start to finish. If I'm ever in the area again, I'll gladly stop by.

Just left this UPS store on Hulen. Dante helped me. They have the absolute best customer service,…read moreit was refreshing because in this day and time the customer service is hard to find.

So glad I found a convenient mail spot that is right by campus! I went in to mail 2 packages and…read morethe process was so quick and easy

Oh my gosh the best postal store ever!! On every single level - professional but also warm and…read morefriendly. Always, always helpful!!!

Best UPS location! I make sure I select this location if I need to return an Amazon item. The staff…read moreis attentive and helpful. I'm always in and out in under five minutes.

USELESS... If you have a UPS account and want to use it to…read moreship something from here. LOOK ELSEWHERE!!! These stores are NOT UPS stores. Franchised and branded UPS store only. They should be called Amazon return bays.

The girls here are always a delight, helping me ship multiple times a week. So friendly and the…read moreservice is quick.

Absolutely avoid this postal service at all costs…read more Every single parcel sent from the UK to the US was lost. No tracking, no updates, no accountability. Once your item is handed over, it effectively disappears into a black hole. There is zero visibility, zero responsibility, and zero customer care. International delivery with no tracking in this day and age is unacceptable. When things inevitably go wrong, there is no way to trace parcels, no meaningful support, and no resolution. Just generic responses and complete indifference while your goods -- and money -- vanish. This service is unreliable, outdated, and unfit for international shipping. If your delivery matters in any way, do not use this postal service. Spend a little more and use a courier that actually delivers parcels instead of excuses. AWOID.

The reviews lead me to believe this closed, but it is indeed open!…read more No receipts for dropping off packages, but easy location if on your route near camp bowie. Located immediately to the left when you walk into Perrone pharmacy. Hours are 8-4:30 Monday through Friday 8- 12 on Saturday

I have come to this UPS location a couple times to drop off packages and it's always been a very…read morepleasant experience. The employees always greet me as I enter and are very kind and respectful. I feel as though the service is always excellent and I haven't encountered any hassles or issues on the number of occasions that I have visited. Would recommend!

Extremely rude and unfriendly customer service from an employee named Gabriel who is a Hispanic…read moremale with the long curly hair. I am an Asian-American woman and have come here for a year at the UPS store at 2300 W 7th St Ste 108, Fort Worth, TX 76107. The employee named Gabriel never greets me but will greet every other race. He is prejudice. When I came in again today Nov. 24, 2025, he still never greeted me. I asked him, "How come you greet every customer except me?" His response was inappropriate and unprofessional to me. He said "That's a load of bull crap!" and walked away. Gabriel has extremely poor customer service and is rude, unprofessional immature. The other white guy with glasses in the photo doesn't care either and is apathetic. I gave them feedback to their email: Store7512@theupsstore.com

My first time here! I met the woman today. She's so nice and she make the shipping process easy…read more Definitely will come here again whenever I need to mail :)

From the owner: You one stop shop for all your mailing needs! Conveniently located in Downtown Grand Prairie we are…read morean Authorized UPS Shipping Outlet and a FedEx Authorized Ship Center, ensuring the reliability of your shipments worldwide. We offer proffesional packing and shipping services, printing, copying and scanning services, mailbox rental services, notary services and passport photography services.

I have come here about 3 times in the last year & every time I've been in & out in under 1 minute!…read moreThe only service I requested each time was an Amazon return & I can tell they know what they are doing. You won't be overcharged & it's easy! The only thing that keeps them from 5 stars is their service. I wasn't greeted or thanked or hardly even talked to.

Stay away beware of theft Dangerous customer service Never ever go here they were extremely…read moreunprofessional I went there because it's on my way n they literally ignored us to help us n one man came n took the package n till now they didn't revive my package they stole the package n Amazon charged me for not returning my package

I decide to purchase a mailbox while working on the road. It gives me a physical address and a…read moreplace for all my packages and mail to be delivered by any carrier. The customer service representative was name Jake. He was knowledgeable and fast. The process was so easy. All the paperwork was done on my behalf. He explained how to write my new address and gave me a key to the box and the outside door for 24 hour service. At 30 bucks a month it is worth not getting a headache everyday dealing with snail mail and the USPS. Great job Jake. Thanks for speaking clear English and being patient with my questions .

Lisa was so helpful to me in sending my package back to the shipper. Friendly with a smile.read more