I came into the Postal Annex in Azusa last week for a Live Scan and it was my first time ever…read moreneeding one. I needed it for my daughter's end of the year field trip and honestly wasn't quite sure what the process was or what paperwork was required. Jinesh was extremely informative and took the time to break everything down for me. He explained that I needed the proper Live Scan request form from the school district before the fingerprinting could be completed. Instead of rushing me through or giving unclear instructions, he made sure I understood exactly what was needed and told me to come back once I had the correct paperwork. I returned this morning with everything in order and was assisted by Arsh. She was very sweet and upfront about being new and still in training. I let her know I was patient and in no rush at all. She took her time, made sure everything was done properly, and even had someone assisting her over the phone until Jinesh arrived and stepped in to help finish up. The entire process was smooth and only took about 10 to 15 minutes since I arrived early and it wasn't busy. I really appreciated how welcoming and helpful everyone was. They didn't make me feel rushed or confused at any point. For something that could feel intimidating the first time, they made it easy and stress free. They also offer a wide range of services including mailing, printing, faxing, PO boxes and more, which makes it a convenient one stop shop for a lot of needs. Overall I felt genuinely helped and taken care of. I would absolutely recommend this Postal Annex location and will continue coming here for future services.

I've had a paid mailbox here since 2020 (it's now almost mid-2026), which means I've had a lot of…read moreinteractions with the folks working here over the last 6 or so years. When I first got my mailbox in 2020, the hours were very good with them being open the majority of the day during the week, even during COVID, and they were open both on Saturdays and Sundays. I really don't like writing negative reviews about places, because some people/places have off days (just like everyone does), but this is not just one day with them.... it's EVERY SINGLE DAY. Here is a list of items I have put together for your reading pleasure, and for the record, I will NOT be renewing. 1. Hours are basically whenever they feel like being open (especially on weekends). Sometimes there's a sign on the door during regular business hours that they're on break and the door is locked. (See the attached photo.) Their hours are now 9am-6pm during the week and Saturdays 9am-4pm when they used to be open earlier in the morning, later in the evening, and on Sundays. Oh and if they go on "vacation", they close for an ENTIRE WEEK and write an email to everyone two days before that our mail and packages will be held until they return. There is NO way to access the mailbox or receive packages during the time they're closed. Remember, I pay a monthly fee to have mail received here... 2. They are no longer open on Sundays like they used to be a couple of years back which means I have only Saturdays to check my mail. Since I work 9am-6pm during the week, I usually can only get to my mailbox on Saturdays. Sometimes they take the weekend off and close without saying anything. And guess what happens when they close on the weekend unexpectedly... I CAN'T GET MY MAIL FOR THAT WEEK. 3. They charge for literally EVERYTHING. Debit card fees and transaction fees. They used to accept packages up to 50 pounds. Then it was lowered to 30 pound. However, is your box heavier than 30 pounds? There's a "handling" fee. Need a piece of tape? Fee. Need one copy of something? Fee. I'm surprised I'm not charged for breathing the air in the building. 4. I pay for a mailbox for a reason. I want to be able to receive packages that are secured and held for a few days until I have some time to pick them up (which is usually on Saturdays). Well, if you leave your package for 3 days or more, there's a fee for that. Do you only have your debit card with you to pay the fee? Sorry, there's a fee for that. See Item 3 above. They were closed on the preceding Saturday? Sorry, there's still a storage fee. I was literally going to be charged a fee for ONE flat 9x11 envelope when I came 5 days later to pick it up after it was received. A FEE FOR AN ENVELOPE!!! 5. The ONLY good thing... and I mean *ONLY* good thing is that I get a text message and email whenever I receive mail into my box. That way I don't have to guess when mail is there. But again, if I leave a package there more than three days (even if I'm out of town for longer than that), there's a fee. And if they're closed for the weekend, I have no way to access said mail. The TL;DR version is that you should avoid renting a mailbox here. You pay a fee to not have access to your mailbox outside business hours and when they close randomly. Also be prepare to pay a fee for basically everything.

Robert and the guys here are amazing ... I used to come when I lived closer. I experienced places…read morecloser to me and realized it's worth a drive to go back to one stop. They are always looking for ways to save you money and I so appreciate that! Extremely professional!!!

Super convenient. They have really cool products. And don't wait too much of a line. I usually get…read morehelped out by Josh and he is a nice guy.

I woke up this morning with dread. I had to carefully package a mini TV to a high maintenance…read morecustomer. Box City solved my problems with ease and wonderful service. This place is a packaging heaven. I highly recommend especially if you absolutely hate taking the time to package stuff. It's worth it. Please don't be that person that doesn't tip!!!

Great experienced individuals here, called on a weekend inquiring about postage delivery questions…read moreand needed help printing shipping labels and they took care of me. Thank you I will be coming back in the near future to use your services again.

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

Thank you jannit for the great service. You were litteraly a life saver. Also we are beyond happy…read morewith what we got. Love this place the ceiling and floor were cool too lol

Exceptional Service and Outstanding Customer Care…read more This was my first time shipping a delicate and high-value item, and I could not have asked for a better experience. The owner, Sam, personally assisted me and made the entire process seamless, stress-free, and professional from start to finish. He took the time to answer all of my questions, explained the process clearly, and ensured my item was packed with the utmost care and precision. I left feeling completely confident that my shipment would arrive safely and on time. What truly sets this UPS Store apart is the level of service. I had no idea how easy and efficient the process could be! Simply bring your item in, and they handle everything with expertise and attention to detail. My wife brings in Amazon returns when we have defective items and she's consistently in and out in under five minutes. The efficiency is impressive!!! Overall, this location delivers exceptional customer service, professionalism, and reliability. You can genuinely tell they care about doing the job right. I highly recommend this UPS Store to anyone looking for trustworthy, high-quality service. Highly recommend!!!

It's not too late To ship it…read moreShip it good... Simple in and out Amazon return dropoff. 5/5 Service Great service at this location. They help you with all your shipping needs. Only have had to return Amazon items so they'll scan your barcode and print you a receipt. 4.5/5 Parking Parking is available jusy not right by the door unless you have a handicap placard is the AMC is in the same shopping center. So if you need to ship it and ship it good, visit this UPS store. Psalm 121:2, God bless

First-time visitor to this store, and I was impressed by the service I received and the store's…read morecleanliness. Though I have two UPS stores much closer to my residence, this store was convenient because it closed 1 hour later than all the other UPS stores. For me, this was a huge plus. This store was fully stocked with shipping supplies, well maintained and the great service I received from the female employee was GREAT!

I like using this location because it's not usually too busy, and when it does get crowded, the…read moreemployees work hard to get you in and out efficiently. The service is great, and they also have a convenient kiosk for Amazon and UPS returns. At the same time, it does make me think about how this kind of convenience could be a sign of the growing age of AI and reduced human interaction in everyday experiences.

This post office couldnt be any slower. How many emplyees does it take for to scan in10 boxes. Do…read morethese goveenment agncies work extra hard to make yo I r life miserable? Jeez

Mailing a postcard on a Sunday…read more.. Knowing that post offices are closed on Sundays, we went to this Azusa, California location because it's close to the Costco Gasoline station. The doors were locked, so we don't know how customers can get to their post office boxes... and we don't know if there's a self-service kiosk where people can mail boxes, large envelopes, and get postage stamps. Hmmm... Well, we just needed to drop off a postcard to our Yelp friend in Germany... Mission accomplished! We'll be back with our stamped mail again! Thanks to the US Post Office for being convenient and reliable!

thank you Panch for all the help and amazing service! I live in Azusa but will always come to the…read moreGlendora location.

They refuse to scan my packages, I can't count how many have gone missing after dropping them off…read moreor them getting picked up. This place went downhill 3 years ago when new management took over. I paid for priority 1-2 day shipping $45 bucks and they are not delivering it for 5 days now. Incredible. Everyone there is so rude and unhelpful when I call in. They want to take your money but don't want to provide good service. I'm going to phase them out and use ontra* and up* because it's just too much to deal with. Oh and my mailman has completely changed his attitude too over the last 3 years. No one is happy.

Amazing place for a first time Amazon seller. Mario was super helpful and kind. Helped me figure…read moreout sizing of bags for my product in only a few minutes. Will definitely be back. Thank you!

Saket takes care of all of my custom plastic bag needs, what a great group of people!!! Thank you…read moreSAKET!

Wonderful Service. The new management is a way better than the last owner…read more Goes that little extra step to help out his customers, when he doesn't have to. Also very acknowledged in every aspect of his business. Thank you for your wonderful service!!!

Alec was very kind and walked me through my first time process of shipping something out. Gave me…read moretips and overall 10/10 for sure