I had an Amazon return that I needed to drop off and this was the first time I had ever gone to this particular UPS Store. All of the associates were super kind, helpful and welcoming The other customers were nice and friendly too! read more

The owner wants me to use them for Amazon returns and I want to support him but the employees couldn't care less and refused to assist with my return. Whoever the gal on duty is July 2 at 10 am needs serious training. You are hurting your employers profits. I am off to Whole Foods where they care and are happy to help. I did the pre return read more

Let me start by saying that I only feel the need to leave a thorough and in depth review if I truly feel like the employee/company/restaurant/etc has gone out of their way to provide me with either horrible service or excellent service. Thankfully in this case it was EXCELLENT SERVICE! With all that's going on these days with the COVID-19 chaos, my husband and I have been out of work and out of ink lol. So I came to this location to just quickly print some documents out and it immediately became our new favorite store and it's not even because we have any needs for UPS, but the employees ALI and RANA make it worth the visit! Ali and Rana have treated me with the utmost respect, kindness, and awesome customer service since the day I walked in. Although the store is relatively new and the employees are still trying to get familiar with the procedures and such, they give nothing less than 100% effort to do their best to help me out when I need it! It's all smiles when they greet you as soon as you walk in. Extremely polite and sweet when answering questions. They genuinely listen and don't make you feel ignorant if you ask what may seem like silly questions. They both reflect a great attitude and even better customer service for the store and for the company reputation. So much so that I asked if they were hiring lol. Thank you Ali and Rana for making this store feel like my new go to UPS store. I appreciate all the smiles and great service that you've showered me with each time I've come in to the store. And kudos to whoever runs the store definitely chose wisely and has a great team! read more

First and last time at the store due to horrible customer service by George. I brought an amazon return (open box) and told that it needs to be taped and I need to buy tape. I buy a tape and its horrible quality and wont come apart...meanwhile george is helping a notary with no offer of assistance. A second customer comes on with same issue (amazon return open box) and george offers to tape it for her for $1...but due to lack of customer service and tone she decides to buy a tape for her package and offers me her tape...still no offer of help from George...who is continuing to do his notary. Multiple customers come in after me and the second customer and no acknowledgement by george...mysef and customer finally tape our boxes and ask a few questions about lables and where to ppace our boxes...but its clear george doesnt want to be here, or really help. I will not be returning. I get it, as so all customers, you short handed and workinf hard but a nice tone, helpfulness and a smile isnt too hard. read more

The UPS Store - George helping notary without any acknowledgement of other customers, who dont want to wait 20+ mins for notary to be done. - Shipping Centers Near Me - Granada Hills, California

Friendly staff and quick to help!! Didn't even wait a second haha Great place to ship anything or drop off your Amazon returns :) read more

The best customer service ever - seriously the nicest staff they're always so patient with me and so kind. Sometimes the line is pretty long but they are really efficient and reliable so I don't mind. read more

Hello UPS Store owner, Let me tell you that you found A GEM in your employee Ronna (Rhonna, Rahna, Rana? I should have asked how you spell her name!). This is the second time she's helped me and has been SUPER pleasant. But today, not only was she pleasant, but took me back to 7th grade when she offered me a sour apple lollipop... Please praise her, give her a raise, a bonus, something! She's a sweetheart and my total blessing today! read more

I came to this store yesterday to send a package oversees. In short, this store did everything to my liking (especially the customer service). Another store (I used to do business at) lost me as a customer and now I will be going to this store from now on. It's not too hard to make customers happy, and this store figured it out. Kudos! read more

Katalina is dee BEST! THE END! Coming here. They always treat with a smile on there face even if you can't see it. read more

The UPS Store - I FEEL VERY VERY SPECIAL. I AM A UPS CUSTOMER. - Shipping Centers Near Me - Granada Hills, California

Chanced upon this UPS here on Yelp as it was the closest one to where I live in Granada Hills. The store is newly opened (last Wednesday), it's very clean. Hardly any lines yet, so expect a faster processing and service. The staff were very friendly and courteous. Alcohol and clorox wipes were visible and ready for use in these times of CoVID-19 safety precaution. Congratulations and I look forward to visiting again soon. read more

The store is Very clean, organized! Rana was professional, helped me with the Notary service. Highly recommended !

The staff is always very helpful. They are very knowledgeable and told me all my options. This is my place to go. Plenty of parking. Store sign clearly marked when you enter the parking lot. Plus I can get a treat at the coffee shop before I head home since they are only a few doors down. read more

Very good service. RANA is very helpful and knowledgeable of the services they offer. Fast service and reliable. Friendly staff. I come here for notary and other services. Highly recommended. read more

Just leaving the UPS store, in fact still parked in front because I felt compelled to write a review. This store has been nothing but good to me. All the employees have always been so helpful. However today, Gabriel went above and beyond to help me unload my packages that I was dropping off. It may not sound like a big deal, however at the moment I've got an injured shoulder. I walked in and simply asked to use the dolly and without hesitation, Gabriel asked if I needed some help. I'm a big guy - husky and as wide as a fridge. I'm definitely capable of unloading these 50 lbs. boxes myself. But given my injured shoulder, I welcomed the help. It's little things like this that make all the difference. Thank you very much, Gabriel. I've been coming here all year to drop off my packages. I haven't had any issues with anyone. They are all professional and kind. I will continue to use their services. read more

Don't use this location, they lose your package. It's a shame coz it so convenient to where I live. It doesn't hurt to be nicer to customers. read more

This UPS location used to be great but they hire people who don't know anything. And all the owner does it try to charge you for returns that should be free. read more

The people who run the store are amazing. They really went out of their way to help me. I messed up my Amazon returns. Rana spent at least 20 minutes helping me figure it out. I really appreciate her help. read more

I returned an Amazon prime purchase in the original shipping box (always free). The man at the Ups store said I would have to pay him $1 to put a 4" piece of tape to close the box. I said it's a free prime return. He said the seller doesn't pay to tape the box. Is it worth losing a customer over a 4" piece of tape? I will not return. read more

Rarely do I write a review but I must say, every time I come to this UPS in Granada Hills on Devonshire Ali and Rona are the BEST! I do not live in the area but drive from Sylmar and pass several UPS stores because of their professionalism and willingness to help. They are most pleasant and always have a smile on their face. It's always wonderful to encounter sincere and genuine people. I will continue to drive pass multiple stores no matter how much gas costs. They deserve any type of recognition your company can afford to give them! read more

Bad service staff was very rude long waiting time wouldn't recommend coming to this location

Long line because of Clovid 19, hope I don't have to wait as long when covid is over. I just glad they're open. I bought Amazon product and for some reason they won't pick it up from my house. I'm happy this place is close to where I live. read more

The UPS Store - Covid waiting - Shipping Centers Near Me - Granada Hills, California

Victoria helped me today, she is very friendly and helpful. Printed out labels to return items and made copies for me. I enjoy coming to the UPS store. read more

Just dropped off a lot of boxes. Some were heavy and needed a dolly. Gabriel was super friendly, helpful and made everything easy. Even helped unload the boxes from my car. Definitely recommend read more

Something is wrong with either the computer or the sales clerk. I wanted to send a lightweight package from CA to CO. The tattooed young man said I could ONLY send it by air, for HUNDREDS of dollars!!! "Can't I send it UPS ground?" "That didn't come up." So I took it to Staples and sent it UPS ground for under $30. Not a good use of my time to have stopped in here. read more

I needed a document notarized and UPS in Granada Hills to the rescue! I was helped by Rana today and honestly, I appreciated a smile and warm greeting. Store location is easily accessible and nicely arranged. I will definitely return in the future read more

Careless and lazy employee. When I got to the store there were two other people in the store so I waited for my turn waiting this woman she didn't seem overly busy in the store but seemed frenzied.When it was my turn she asked how she could help me and told her I had an Amazon return, and showed her the barscan on my phone. When I handed her the box it was taped but noticed a corner that was coming up and asked the young women if she could secure the corner, and was told that would be a $1 for the tape. I was was a bit surprised as I have NEVER been asked to pay for that so I declined. I also did ask politely for a drop off receipt and got an eye roll in the process. I'm not sure as to why this women was so dismissive, but clearly felt she didn't want to be there working and I was imposing. The real kicker was two days later the package I returned came back to me and DIDN'T go back to Amazon. And yes, I know that mistakes happen, but this was careless and part of her job to ensure it was going to the right destination and I clearly told her it was a return back to Amazon. When I got the package back I was a bit surprised and called the store and asked to speak the owner by name and was told I had the wrong #. Then I said that is the owner of this location and was told she had never met him. So then I asked to talk to a manager and after about five minutes on hold got hung-up on. I tired calling back to no answer. I have called several more times and the phone NEVER gets answered. Have been to this store before and they gentleman when they first opened was lovely an polite and very helpful. Now they have someone who clearly doesn't want to be there and it shows. Last time I will be back to this location. read more

I went to this UPS store with my husband to drop off my package. It was a usps package with a prepaid return label. I have dropped off 3 or 4 packages at this location and each time they have accepted it with a comment that they'll take it but can't give me a receipt. This time the guy who was there told us that he can't accept it. We said but we always drop it off here with no problem before as well as the other by Knollwood and on Nordhoff across Target. He said fine. Then this lady who I have never seen or encountered interrupted and said something to the employee who had already acquiesced but then he turns around and says no they can't take it. So my husband and I drove to the FEDEX KINKO's on Zelzah and Chatsworth in the TJ Maxx plaza where they not only took it but gave me a receipt WITH a tracking number. Friendly and customer centric service. That's all I ask for. So that UPS store that used to be my friendly neighborhood shop has now become a lying, unfriendly avoid at all costs store. read more

I love this UPS location. there are a couple designated parking spaces outside and inside are the most friendly and helpful employees no matter what your objective there. I'm so glad I found them. I won't ever need to go to another location! read more

Bad bad bad customer service!!!! I wish I can give zero stars !!!! So I was told by the employee to use their computer to reprint a label ! He said, log in ,I'll show you how to print .. quick and simple ( according to him , it needed to be a certain way .. it had all the information listed ! ) Anyway, i was logged in, and I look at him and say I'm ready ?? He ignored me .. he was to busy on his personal phone with his AirPods .. 1.. min .. 3 min ... nothing ! Logged off .. said thank you for your service .. didn't care .. he turned away and kept doing whatever he was doing with his phone !!! Horrible horrible customer service ...never again ! read more

I've been here countless times and always have a good experience. From quick drop-offs to full-service packing and shipping. Service is great, fast, and friendly! read more

Went to store & was charged $12 for a 9oz small box going ground to be received in 7days to Michigan! It seemed pricey for a small box. I made a comment that maybe post office was cheaper. She said no it would be $24. I went online to check the post office rates & they charged $8 for 2days!! Also there is a comparison that states UPS is known for shipping bigger boxes and charge more for smaller boxes. So the cashier lied!! So thanks employee 106430 It's not like it was $100 difference but it's the point of the thing.. read more

First time in here to mail passport renewals. Ali the proprietor is a sweetheart, very nice, polite and helpful. He helped us thru getting the photos and mail costs etc. Ali went above and beyond the duties and the Mrs and I thank him for all his kind assistance. read more

We came in to have our document notarized and the notary, Erika was excellent in getting the job done. This UPS Store has great hours during the week and on the weekend. We also come into this UPS store as we need for dropping off any UPS packages or Amazon or UPS returns as it right around the corner from our home. Candy is the new manager and she and Erika are so helpful, professional and friendly and want to be of service to you. Please use this store as they are the great at what they do. Thanks again for helping us. read more

This location just recently opened a few days ago..though it's fairly new, I was a bit taken back with how professional and at the same made me feel so comfortable that I am making this UPS Store location as my "Home-Store/GO-TO"store from now on.. (considering the fact that I live 12 miles away from this location says a whole lot! A whole lot of driving! lol ) all jokes aside, it's worth the drive. You don't believe me? Why don't you drop by and see for yourself? read more

Friendly staff and very clean. Young lady working there very friendly and helpful!! Came in for a livescan took approximately 10 min!!

Service was quick and most important was the excellent customer service! Will do business here from now on!

A new UPS store in the valley! Yay!! The service is super fast here, the place is very clean, and the staff are helpful and nice. Rana helped me out to send out my package and she let me know about the new store and the coupons and deals they had! So let them know you've never been there before and you can get your little coupon page for their deals! I'll be sure to be back to this location, just because her service was so nice!! read more

I LOVE the service at this UPS store - It's the only location I go to! I frequently ship artwork and the workers at this store are friendly, fast, and down to earth. I always enjoy stopping by to make a shipment. Thanks for the excellent vibes! read more

First time coming and the employees were really nice. They send the package we needed to ship and it ship faster than the set time we paid.

This place is amazing was looking for a place to do my passport photos they happen to open during this madness where very nice and friendly definitely recommend read more