I'm still doing my best cabbage-patch-dance all around my house with my little Chihuahua Sophie I am so jazzed that I found this UPS Store earlier this evening and how they came through for me in a critical OMG-if-I-don't-produce-a-shipment-tracking-number-for-this-package-TODAY-this-client-is-going-to-kill-me-and-NOBODY-is-open-oh-hell-no-my-life-is-over situation. I called every Mail Box Etc.-type business in this entire town at 3pm today (a Saturday) and every bloody one of them was closed, including every post office. I was beginning to have a literal panic attack stressing out about how I was going to get out of this screw-up. I'm talking my next phone call was going to be to the crisis 24-hour hotline. But I decided to call one last place that would be a good 45-minute trek on my bike with this giant package and sick as a dog with the flu. So I dialed the UPS Store and after 2 rings a genuine human voice...a friendly, helpful, and cheerful one at that...answered and told me that they were OPEN and until 4pm, and this package-that-my-life-depended-on could be shipped by UPS today!! I could have kissed this young lady smack on the lips through the phone at that moment if it were possible. I hopped on my vintage Roadster (my rusty old Schwinn Skyliner that sports a giant pizza-delivery-size basket soldered to the front. Perfect for large packages, and good protective armor for those annoying Hemet pot-hole wipeouts in the dark.) I flew that tank at lightening speed and made the 3 mile trek in 20 minutes. An extremely helpful, professional, and friendly salesgirl who said she was new assisted me, and I was pleasantly surprised at how inexpensive it was to ship my giant package by UPS even. I highly recommend this business. Definite 5+ star rating. I'll definitely be a loyal customer here. read more

I visited this UPS store yesterday and was helped by Terry. UPS has new rules regarding how they want your package to arrive and I have not shipped with UPS since the new rules were put in place. Terry helped me with my package because it was not quite right according to their rules and regulations. She helped me understand the new rules and she also explained to me why they were put in place so that I would remember them in the future. She could have sent me home to re-pack my items, but instead she was extremely kind and helpful which saved me a lot of time. I had driven 20 minutes to this UPS store because it was in the direction I was headed for something else. It would have been out of my way to have to drive all the way home, fix my package and bring it back. Thank you, Terry, for taking time out of your day to help me! I highly recommend this UPS store and would drive out of my way again to bring my packages here! read more

I have had e a box at this store over two years now, and they are the best. The service is courteous, considerate, and caring. It's wonderful to have someplace to have my packages delivered that is safe, secure, and temperature regulated. I never have to wonder about my packages sitting out in the hot sun on my door step. Jackie has even started working on Sundays to allow us access 7 days a week to our deliveries! Thank you Jackie! And when the rare occasion arises that I have a problem with a package, Jackie is there to take care of tracking it down or Linda helps me with prompt returns. Curtis even helps me out the door if my packages are too heavy for me to get to my car on my own. There is a refreshing atmosphere of superb customer service at this store that makes going in a delight. Thank you everyone! read more

Theresa is one of the best customer service agents I've encountered. Over the summer, I went to this UPS Store in Hemet CA to rent a private mailbox. I also wanted to verify some previous information that I had obtained from a prior visit conducted with a different service agent. Unlike my previous visit, this time, the store was extremely crowded. And of course, this visit was not going as smoothly as the first, but Theresa saved the day with her disarming smile, professional demeanor, and well-rounded product knowledge. The result...I rented a mailbox for an entire year. Thank you so much Theresa. Sincerely, Audrey Hall read more

Came in to ship two very heavy packages and thought it was gonna cost a fortune! The two girls working the store were speaking of a negative yelp comment that had been posted and they looked pretty bummed out. I don't understand why someone would post such a negative comment. Dana was great and helped me ship my two boxes at a reasonable expense. The other young lady was also very charming. Customer service was great and I would highly recommend this store. read more

The staff here is awesome always friendly and wanting to go the extra mile. I know it does not seem like a lot, but I needed a pai of scissors for my Biology project and they were more than willing to hand me a pair. This meant a lot to me because I didn't have time to look around my house trying to find a pair that had been lost by my kids for who knows how long. With only 5 hours before I had to turn it in. Thanks guys you rock:) read more

I took a rather difficult packing job to the Hemet UPS store - 65 lbs. of parts for a 2-bike platform rack. The store was busy, but Terry calmly and patiently worked me into the flow, helped me get everything in from the car, found boxes and packing materials, organized the parts per instructions, and per my pre-printed shipping labels. I was on my way sooner than I imagined i would be thanks to her efficiency! Kudos to Terry! read more

I was so impressed by the customer service by the young lady Keri. She helped me with my package made sure I had the correct postage and even wrapped my package I was sending to my mother. She took her time and made sure I was taken care of.I was so worried it would be damaged but she assured me everything would be fine. Such a happy and outgoing girl. I will definitely return for future services because of her. read more

This morning I visited the UPS Store to ship a package to my daughter who's in the military. The store had only one employee, Terry, working who I think is a version of Wonder Woman. She not only responded to customers in an intelligent, but caring way, but walked each one of us through the maze of crazy that we sat on her counter smiling all the time. My hat's off to you Terry! read more

Each time I visit the UPS store on Stetson Ave I get great service. I especially like it when Terry is working. I always go there when they open. Terry is usually by herself early morning and she is amazing. She handles 2-3 customers at a time with a smile on her face. She is so respectful and friendly. I am so glad we have a nice UPS store with great employees. Thank you read more

Rosie helped ship a package to Holland, filling out the custom papers and following through with tracking. She was very knowledgeable, and courteous. It got a bit busy while I was in the store but Rosie treated me like I was her only customer. This isn't the closest shipping store to my house, but it's worth the drive to receive such excellent service. Rebecca W. read more

The place has the BEST customer service around! We go in there frequently, and no matter who is at the counter, we are always greeted with a smiling face and a helpful demeanor. We recommend this place to all we know,whether it be getting a mail box, sending a package, or getting copies made. This is the place to go for a refreshing customer service experience! read more

This is The Best Managed Store in All of Hemet,,, Wow the Manager was on top of her Job in Everyway Very Professional while being a Strong Leader, I truely am in Awe over how Well Managed this Store is, Thank You for a Great Experience while in your Store, Good Managers are HARD to Find!!! I Will Always Use Your Services ONLY AT THIS LOCATION again Thank You read more

This is the best UPS store I've felt welcome into. So far I've been having trouble and the Employees have been argumentative. But the employees here are crazily fantastic, I was welcomed by an employee I met named Rosie. She welcomed me with an excellent attitude like she actually was always looking for a new day to help and satisfy her customers. read more

Rosie, Terry and Amber were there today and handled it the rush perfectly! I went in for a Livescan and a Notary and to give someone a ration of my humor while I was feelin it and they were great! They had fun right back and made the experience my job was putting me thru a bit more enjoyable. Either that or it was my coffee ;p read more

Came into the store to get a live scan done. This was the best store I've ever been too! Clean and a friendly friendly staff especially Rosie. Very attentive,Her smile and bright pretty eyes made the process a lot easier. Also let me know about shipping parcels and notary. This will always be my go to store! read more

Ive never posted a review before but this place is awful! Eventhough they are an access point for UPS they make there own rules and wont give u your packages! Awful and rude and apparently they think cause its a franchise they dont have to release ups packages according to the UPS rules!!! Duh! Never again read more

So I went into this ups store and not the one on the other side of town, here I recieved great help with a smile and small talk from Rosie,Terry and Alexis wich are very friendly.i will continue to drive the extra miles to them because great service deserves and welcomes my business,thank you girls! read more

Love this store! Jackie and Nicole are just terrific. They can handle a crowd giving personal attention to each person. I go there for all my copy needs, shipping needs, and Jackie has been doing notary for me for almost a decade. I look forward to seeing these ladies every time I'm in the area. read more