Stopped in today for some Amazon returns and mail a letter overnight. The service was fast and efficient. The location is organized and tidy. Kristen helped with the overnight options and was patient with my returns. Thanks!! read more

This UPS store is always friendly and fast. I have gone to the several other UPS stores (not this one) and it seems like you have be real nice for them to do the bare minimum. I make a point do all my shipping, Amazon returns etc. at this particular store. read more

This is absolutely the BEST UPS store!! Kristen does an incredible job managing the store - they are efficient, friendly, and knowledgeable. No matter how many Amazon returns I have (lol), Kristen is always quick to see how we can best handle the packages and does it with the nicest demeanor! It doesn't feel like a chore to do my UPS errands at this location. Thank you!! read more

The employees are friendly, however, I bought two large, package size envelopes and they charged more than the price on the shelf. When I told the employee the sign said a different price, he said "Yah, we've been meaning to change the sign." I asked him to honor the advertised price and he said he couldn't. He also didn't have the ability to enter a random item into the computer to charge the right price. There was no manager on duty to assist. It wasn't a lot of money, but it's the principle. More and more business are using deceiving tactics and I just won't stand for it anymore. So, in the end, I won't be going back to this UPS store, and I hope others won't, either. Inflation has been crazy enough, and stores like this who use these tactics shouldn't be rewarded. read more

Love this location! I'm a regular so they know me by name. Always super helpful whether I'm shipping packages or doing Amazon returns. Mgr Kristen is not only great with customer that walks through the door but her entire staff. read more

I had a few Amazon returns. I was helped by Kristen. She was extremely helpful and super nice.

The workers are very professional and kind. Quick service. Kristen was very very sweet and helpful. Wonderful attitude as well. Very clean store. Thank you. read more

Great location, friendly people behind the counter. Hopped in to send back some Amazon purchases and it was the best experience I've had returning orders of all the uPS stores I've been to. Highly recommend! read more

I went to the UPS store and got extraordinary service at the Ladera Ranch, CA location. I had 6 large heavy boxes and Rick, an employee, got a cart and brought them all inside for me, without me even asking for help. He took such care and answered all my questions. Also let me know about the AAA discount which I never new existed. He was quick, courteous and even saved me money. I will recommend your location to all my friends. read more

Amazing Service received for printing and book binding! Quick and Quality work and will definitely use the services again.

April at the UPS Store was super helpful and patience with me as I dealt with a challenging return. Thank you, April!

Polite team members, clean facility, decent wait times, fast transactions. Only tricky part is parking availability and exiting location, due to nearby gym customers. read more

everyone here is always super nice and handle all my needs so easily and quickly. Its my go to place for anything shipping related (and bonus is they have really cute and funny cards) ! read more

Great customer service! They are all very nice and professional. Keep up the great work. Thank you!

I need to get some documents notarized and found this location. Everyone was very professional and nice just that they were swamped with people out the door. There were only two people working at the time. Again, service and nice but stop the chitchat with customers when people at waiting our time is valuable too. read more

I have no qualms with any of the employees at store, they seem perfectly helpful. What I do have a problem with is the policy to up-charge a piece of paper if it happens to contain a shipping label on it. It shouldn't matter what is on the piece of paper you're printing, all prints should be equally priced regardless of content. This is nothing more than a cheap tactic to make a quick buck (or in this case 4 bucks) off of their customers. The employees let it slide this time (I appreciate that, +1 star for that) but in my opinion it's unacceptable to have such a predatory policy.. which is specific to this particular store by the way, no other UPS store I've been to has tried this. read more

Pretty much the reviews below sum it up.. THE WORST CUSTOMER EXPERIENCE, and from the owner Mano? I stopped going to this UPS location but unfortunately, I still have to deal with this location and Mano every once in a while.. Good luck trying to retrieve a package for your family, even if you have their IDs.. I literally left them the package till it will be returned back to Amazon and I will order a new one to a different address to I wont have to deal with this location.. They also charge you to put shipping tape for your return, which usually is NOT the case at any other UPS location.. Keep up the BS work guys.. read more

The worst service! I came here to use their notary service and was told that my paperwork wasn't valid for the state of CA and I needed an adendum (different than what my attorney told me over the phone but I went with it - after all, he was the notary!). Of course my attorney was right and the notary was wrong. When I came back to either have it signed (again) or be refunded the $25 that I essentially wasted, the most rude employee told me that my attorney didn't know what he was talking about and "literally every notary in the state of CA knows this is right." I left so irate and decided it wasn't worth arguing. After "eating" the $25, I went to ANOTHER notary and he signed my docs, no problem. Long story long, don't come here for the capable notary OR the customer service. You'll get neither. read more

great service and people. notary and everything. i cant tell you how many times i have been here and they sre swamped but they have a great attitude. read more

Don't go here! Their manager Mano can't do his job and spends more time on yelp then he does solving problems himself I'm not here to narc anyone out figure it out yourself and stop harassing me after one day and you wonder why you got a bad review your just as annoying as your staff! Mano you really are a terrible manager who doesn't know how to train a staff or figure out things on their own accord! It's not my problem your business is failing you know what my experience was. Do not message me again I care none the less to deal with an incompetent person like yourself! read more

Patrons beware! I tried to send an international package to a friend in England from this UPS store in Ladera Ranch and they did not fill out the paperwork correctly, so the package was returned. It should be noted that the UPS store charged me $85. They used Stamps Endicia to send the package USPS. When I asked them to help me out they sent me to the post office to get a refund. The post office was able to send my package for $28 but said they can't refund Endicia purchases. I spent an hour on hold trying to talk to them and when they finally answered they said the account is with the UPS store in Ladera so they would need to initiate the refund. When I went back to the store the manager told me they were unwilling to help me. She said the owner is unwilling to give refunds, so apparently this guy is a money grabbing crook unwilling to assist his patrons. I used to go here all the time but will never do so again. Not only do they overcharge $85 vs $28 at USPS but the owner is a total sheister that cares more about a nickel than doing right by his customers. I am out $85 so my only recourse is yelling from the mountaintops as to why people should not give this owner any business whatsoever. I put his name here too but middle eastern and I have no idea how to spell it. read more

i dropped into the UPS store in Ladera Ranch today to ship some packages. I was greeted by a lovely staff and the customer service was top notch. Kristen the manager expedited my packages and was very knowledgeable with international shipments. Thank you again Kristen I appreciate you! read more

I gave 4 because hours of operation are not updated... it's states it's open Thanksgiving day I was surprised and that hours have been updated a week ago but it was closed on Thanksgiving read more

Jake saved the day for me in spite of the rude manager. Won't mention any names but that guy needs to refrain from yelling at his employees in front of customers! Maybe he should take an anger management class! Jake kept his cool which helped me keep mine. I had to print extremely important time sensitive docs and have them notarized. Mission accomplished thanks to Jake and his ability to organize my papers and guarantee Monday delivery! Five stars for Jake! read more

Had to ship 5 very large & heavy boxes to TX. Wonderful & attentive service was provided by Shawn. He was patient & professional and had this customer leave the store very happy! Thank you, Shawn & team. read more

I have been a customer since 2010. I noticed there was an ownership transition last year but did not experience any major changes in the service I received. The team there is very friendly and helpful which motivated me to renew my contract with this store. As long as they continue to provide good service, I will keep renewing my contract. read more

Really friendly and always helpful to find the best and cheaper way to send your parcel

The service here is very poor. I rarely give poor reviews, but I was treated very poorly at this store. I came in to have a live scan done with an appointment booked for 11am. I got there on time and when I walked in the person manning the live scan computer was training (he was new). They asked me to come back in 20 minutes. I did. It came time to do my fingerprints and the scans were coming back red meaning they weren't acceptable. I wanted it to be right because I don't want it to be rejected and waste precious time and money. So we kept trying and little by little it was working. Another guy behind the counter came rushing at us and told me that it was fine and I didn't have to keep going. So basically rushing me out. He said if it is unacceptable they will send me a letter. I don't know about you, but I like to do things correctly the first time instead of wasting my time coming back redoing it. He claims they will do it for free if there is a mess up, but I don't trust that is the truth. So disappointed. read more

Amazon messed up a return code, this store handled it. Pleasant staff. It's my preferred UPS store. Also it's bright and cheerful inside.

Great service and friendly staff!! Way better than coming to the USPS store. Really clean and air conditioned! I love doing business here.

Yes, these guys SAY they don't carry the FREE self-adhesive UPS sleeves to insert your shipping label into. They want to charge you for tape. What a joke. Luckily for me at the time, the UPS driver had just arrived so I approached him outside. I asked if he had any of the label pouches in his truck. Funny thing is, he walked into the UPS store, went BEHIND the counter and pulled a few label pouches for me. He shook his head when I told him the story. The owner of this store doesn't realize that it's small conveniences like this that make new and keep existing customers. I tell you what, I don't plan on ever doing business with this UPS store even though they are the closest to my house. read more

I left a review a very long time ago for this UPS Store (under different ownership) and I think it is over due for an update. Over the past 20 years I have utilized the services of this UPS Store location. The owner is extremely hard working and cares tremendously about his employees and customers. I have used them for my mail box services, notary services, copying, postage, the works... They are EXTREMLY convenient and a one stop shop for many of your daily needs. The employees are also great and extremely friendly, they also go the extra mile to help their customers. I will continue to utilize this UPS Store's services. Keep up the amazing work. The only complaints I have over heard are the pricing of things, what individuals forget is your paying for a convenience. You do not have to utilize their services. They are running a business and they have to earn revenue just like other businesses. (pretty simple, we work for money, not to for the practice) I feel their prices are EXTREMLY fair for their service offering. read more

Update; You can see the response from the owner. If that doesn't read like someone who just doesn't understand customer service, then I don't know what does. Of course you're not required to provide that service. You're not required to be a good owner. But guess what? I'm going to go to the business that DOES provide good service, despite not being REQUIRED to. Get a clue, Mano. This shiester has been nickel and diming my family for years. I've had enough. Not only will I now start driving across town to do my shipping, but I'm going to be very vocal about my experiences here. "We don't have shipping label sleeves anymore." Really buddy? You're the only UPS store in Southern California that no longer has shipping sleeves? Does that have anything to do with you wanting to charge me for tape? Hmmm. What a joke. read more

They're great here and Bardia is always very helpful. They went above and beyond for me multiple times recently and it was greatly appreciated. read more

The employees at UPS store in Ladera Ranch are extremely helpful and patient . The owner Bardia is one of the most caring people I've ever met. I always had good experience with them but today specially when I had to go back there for Amazon returns, Bardia patiently helped me to pack the stuff and send them away. I really appreciated his time and patience. read more

Fantastic customer service! I took a large item that needed to be returned to a DIFFERENT UPS store & the 3 young employees stood around discussing all the ways that they couldn't help me because my item was too big & they didn't have a big enough box. I called the Ladera Ranch UPS store & the gentleman (owner I think) said "Of course I can help you! If I don't have a box big enough I'll make one!" And that's just what he did:) I love when people actually CARE about helping you. I will absolutely return to this store & recommend it to others! read more

Average UPS Store. There are always staff to help, never had to wait before. Clean store and friendly staff. So why am I still giving this place a 3/5 Star?! Well, it's just average, what I would expect from UPS. read more

If I could give zero o would. Always worst customer service here. So I stopped going for almost 2 years cane back only to find they actually are ruder!! (That's word today lol) They behave like I am putting them out or bothering them by asking shipping questions. Do yourself a favor and drive to another ups store. This one is only good for "drop off" packages. Seriously. Meh... read more

Rude customer service from Milo (whom I'm guessing is the owner/manager). 5th or 6th time I've been in here now and the results are the same, this guy loves to argue with you about everything little thing. Even when I try to avoid him by waiting for one of his employees to help me he still finds a way to chime in and take over just to get my blood boiling. I return stuff and ship stuff to Amazon. I AM ALSO A SELLER ON AMAZON - so I'm pretty aware of the proper process and not in need of a lecture and battle from this guy every time I go in there. If the store doesn't get paid to accept Amazon returns then they should take that up with UPS - and not take it out on your customers just because you're bitter about the arrangement. This guy should not be in any type of a customer service role at all. I recommend going to Kohl's for Amazon returns! And going ANYWHERE else for your shipping needs! read more

It's 9:20 on Saturday morning and we just left this store. I had an Amazon return. It took me about 20 seconds to go in, have the clerk print the return and leave. When I was getting the return label from amazon... it gave me the Option of a code so the label could be printed at the store and I chose that. So when I went in to the store the girl scanned the code, printed the label and receipt At the same time and I left. Thank you! The young lady helping us was nice, efficient, and cordial. Perfect experience. read more