This ups store was so helpful and very nice. I was very happy with the way he took his time to listen and help me. The moraga store people can definitely learn from the great customer service in Lafayette. read more

Very practical location with a non-metered private car park at the rear of the store. It is located just off mount Diablo blvd. in store you get your usually super useful UPS store plus the great advice from two guys who clearly know their packages. It is relentless busy but they are relentlessly efficient and super polite. read more

Josiah was awesome at this store. Promptly provided me the best possible rate for my package and gave me all applicable discounts. Shipping has become more expensive due to COVID-19 but their rates are reasonable. They got my package out for shipping immediately and I really appreciate the personalized and friendly service this location provided me. I would definitely go there again for future shipping needs and thanks Josiah for the professional and courteous service! read more

I came in yesterday to get some documents printed, it was busy but the guys Chanu and Chris were very helpful and professional and I didn't have to wait long. read more

Grumpy and snapped at me for no reason. Couldn't wait to get out of there. Two instead of one stars because they managed to actually send the package Would never come back. read more

Don't ever try to go here for any Notary service, even if you have an appointment. I was no-showed without any notice because of "Covid". I called a few minutes ahead of time to confirm. They said their internet appointment calendar "wasn't working". The woman on the phone didn't seem to care. A waste of time. read more

RUDE. Maybe racist? I'm not sure if he was the owner or just an employee. He unlocked the back door and ignored me. I went to the front door and he told the woman waiting outside they were closed. This was 4:15pm. Sign on door says they close at 5pm Went to my car in the back parking lot and saw the guy again and tried talking to him. I was totally ignored. I'm so upset I felt like I had to write this review. Never had this problem before at this UPS store. read more

Excellent store Love the service. Very personal always friendly with a smile Good rates on mailboxes Parking is in the back, access off Mt Diablo read more

Always in and out. They are busy but friendly. I rarely have to wait more than 5 minutes, even when busy. A bit tough to park if you haven't been there before but if you know to go behind the building, it's quick. read more

I use this store and Moraga Store as well! Both are very well managed! In Lafayette "Katy, Alejandra, and Matt" are Top Notch in every way! In Moraga it's "Michelle, Tracy and Laura!" I Love doing as much of my Printing, Shipping, and Creative Projects as is possible!! I Strongly Recommend patronizing these UPS Stores! You'll be Happy you did!! read more

I didn't rate a one star because each time I've came in, the gentlemen behind the counter were friendly and superb. The low rating is due to the lady there named Katherine, & it was my first experience there for the live scan service. I've done live-scan elsewhere, so I'm mostly familiar with it. I gave her a form and was unsure of a portion so I simply asked, "I believe the bottom portion of is for you to fill out, right?" And she replied with the WORST possible attitude, "Yes I know, this is NOT my first time doing it." ...I informed her I was asking because I was not sure myself. She was incredibly rude and I felt an instant negative vibe from there on out. Very unapproachable with even the simplest of questions. She had zero class.. I work in customer service, & I've never found it necessary to be that rude and snarky to someone that was not too familiar with a process.. it's evidently part of the job description to alleviate any potential questions a customer may have, right? On top of that, her cell phone was going off the hook & decided to pick up amidst checking me out for the transaction. She was arguing with someone over the phone for a personal issue.. like a full blown conversation. HAH, I've never seen anything like it.. where did they find her I have no clue. I wouldn't think twice to patronize this location again. read more

I phoned over the weekend to ask about notary services, they said it varies, so to phone day of to confirm. I phoned this morning at 11:15 to ask if/when the notary would be in today, whoever I spoke to (I am still here, and they said that I spoke to the notary) said to come between 12:30 and 3. I showed up at 12:40, and the guy behind the counter said that the notary is on lunch and will be back in an hour. I told him about my earlier conversation and after telling me that he wasn't allowed to call/text the notary to see when he'd be back, he finally did. Notary said he's be back in 10 min, which would make it 12:55. It's 12:54 rn. Let's see how this plays out. read more

This is a great store. The service was great because the folks working there are very friendly and helpful. I saw a few bad reviews here, but I'd guess they had some personal problem, and that most customers do not feel this way. I've been here a dozen times, and its always gone well. read more

I have used this store for over 4 years now... to receive mail (PO Box) and for other services. Generally speaking I am impressed with the customer service, not sure what the other reviewers are speaking about re: receipts. They have always given me one. Only reason I gave 4 in lieu of 5 stars is that a store like this should have at least one night a week that they are open late, maybe till 7? read more

We have used the UPS Store in Lafayette for many years and have had great service. We use them for shipping, packing, notary, etc. The staff there is very friendly and helpful. read more

Waste of time. I booked a slot online for a notary and got a confirmation email. At the store no notary was present. The web booking site is "generic" according to staff and does not imply a real appointment. read more

Maybe its the pandemic going on but this place is run by a bunch of kids that aren't well trained. Was here 4/27 at 1:30 PM because I got a noticed of a UPS package that required a signature. I assume it was at the Lafayette store as it was 3 blocks from me. The clerk was clearly reluctant to serve me from a distance and couldn't find the package. Upon reading the notice the fine print said 580 Moraga road drop-off. The clerk said it was probably at the Fed Ex store just around the corner. I was saying to myself why would Fed Ex handle a UPS package. I went there anyway and the clerk pretty much thought the UPS kid was a moron for sending me here. As it turned out it was the CVS store that is now handling UPS packages for a few month now. Maybe this store needs more competition to stay sharp. Please train your employees better! read more

My experiences here have generally been okay. I would echo some of the same sentiments below. they do not offer receipts which I can get easily at other UPS stores, so I am really not sure why they won't offer it, other than it might inconvenient to them. The owner , the elderly lady, can be a bit rough and unpleasant, but she seemed to warm up after I talked with her and explained the documents that I needed to be notarized. From then on, she was helpful and seemed to know what she was doing. She also told me to come back if I had any problems. If I had any local needs from UPS, I would consider going back there. read more

Dropped off a package at the end of the business day and the counter person took care of things without fuss.

Wonderful customer service. We've been slowly adopting their offerings over the years simply because of it. We've gone here for everything from international shipping with tracking to boxes and stamps. The friendly staff is always giving ideas on how to ship something most effectively. Consider them for supplies, packing and shipping, P.O. Box, business production needs, mailing, shipping -- even tackle basic copying, shredding needs or grab a greeting card. They utilize both UPS and DHL for international services. It beats waiting in line at the post office and Fedex Office. read more

be very careful folks. this establishment will OPEN your sealed and addressed packages!???? Im serious! the guy opened my package before sending??!! i will never use these people again. read more

I have a PO Box there and I always get friendly and nice service. The employees are always polite, friendly and most important prompt and efficient! This is the best Ups store read more

Usual hours are 8 am-6 pm per the website. They posted special reduced hours of 11 am to 4:30 pm beginning October 5. Today, Sept 28, 2020, we brought a large box to ship and we arrived around 4:55 pm. Then we saw a sign hanging on the door saying it was closed at 4:30 pm. We even saw a UPS delivery person with a big package, and he was locked out. Last we saw when we left was he was calling someone on his mobile phone. Frustrating. read more

I had a problem with a missing package that I dropped off a week ago. I called and spoke to the manager, Josh, who said they scan all packages and didn't know what happened to mine. When I told him that mine wasn't scanned and that it had been almost a week, all he obnoxiously replied, "I've said all that I can say about this, my man." Terrible customer service. read more

Had an extraordinary service experience. Worked with several employees on a recent visit. Everyone was super friendly and helpful. What blew me away is I had packages for DHL and they offered to accept them and arrange for DHL to pick them up. That's some great service. Thanks again! read more

Historically have gone to this UPS site to conduct business with business getting taken completed. Not these days - UPS Lafayette store is cluttered the moment you walk in the door - get a larger space ! ! ! Long wait for notary, no where to wait & really now where to conduct notary business. Walked out the door without being able to do business at this cluttered, messy location - CLEAN it up ! read more

I tried to drop off a package at this location and the elderly lady with glasses behind the counter refuses to give me a receipt for it. When I asked why that is she just answered... "we just don't give out receipts." Damn lazy bitch! read more

I have had a mailbox here for almost 3 years. I have never had any problem with them. I send packages, receive packages, notary, etc. They are all very helpful. When my knee was hurt and I couldn't walk up the back stairs for a few days, they even brought my mail to my car. read more

People who work here are super nice. Sometimes they loose stuff, but that's not the employee's fault. UPS seems pretty disorganized, but its easy to come here and drop off stuff for mailing. Parking is kind of a mess so you might have to look around for a while. read more

I've had nothing but excellent service at this store. The people here seem to take responsibility for making sure the customers get served quickly with no mistakes. Wish everyone had their work ethic. read more

Bad customer service. I was in the shipping line first and the guy helped another person (that left the notary line) and didn't even bother to acknowledge me even after I said I was there first and continued to help the person that cut the line. Worst UPS store I've ever been to. I was going to wait but the store is like a hoarder's house with boxes everywhere and cluttered, didn't want my docs to get 'lost'. read more

Not sure why there are bad reviews. I've had a mail box at this location for about 3 years and have used them extensively for very complex shipping services and they are fantastic. Very personable, know what they are doing and they really make me feel like part of a community. Maybe others want impersonal experience? Not sure, but everyone here is exceptionally nice, very professional, and good at what they do. read more

I arrived sharply at 8 a.m. There was a couple in front of me who were getting notary service. The one employee didn't even acknowledge that I was there. No "I'll be with you shortly." No " spry for the wait. " Thankfully there are other UPS stores locally. Because I won't ever patronize this location again. read more

Great fast service for my passport photo. Good photo, looks like me, old and wrinkled. Guys were polite and handled everything with ease!

I will not go to this store again -- I have a UPS account and needed a small piece of packing tape to close my box and was told by the manager that it would cost a $1 for "packing services." She was belligerent and down right mean when I told her that the Orinda UPS store is friendly and accommodating and has gladly help with this request in the past. Go to Orinda! See what real service is like. read more

This is about UPS main service they are thieves, dishonest and fully lack customer service. I ordered a package a On the 21st and paid for 3 day shipping. My package is stuck Can in San Pablo they now tell me that during the holiday 3 day is really 4 day so they will deliver on the 29th. I am not sure how they do their math but 21-29 is not 4 but actually 8 days and they refuse to credit my shipping fee. Save yourself time, money, frustration and headache ad use either DHL, Fed ex, or the United States postal service they all know how to count and how to credit your account. I will never use UPS again they are horrid every package that has been delivered from them has been damaged, crushed and just thrown on the porch or in the driveway. It is no mistake that the thieves are following them around and stealing UPS shows no concern and as they became such a big name they forgot they used to have customer service. Now it is an out of country call center that could care less. Gives Grinch a good name. read more

Leaving a review since these guys went above and beyond. I had a rather large/awkward/fragile piece of furniture I had consigned and needed to ship. I came in hot- no box or tape. The employees (all 3 of them) literally stopped what they were doing and helped me box it, without charging me an arm and a leg. They were incredible and didn't make me feel like I had imposed, although I'm sure I had as they had customers coming in and out they were toggling between. Thanks guys for amazing customer service! Keep it up! read more

This is such a friendly and convent place to mail packages, make copies and get documents notorized. Staff is always patient and friendly. Even when my kids are in the store with me, nobody behind the counter rushes me and they take their time answering my concerns or questions about a shipping order. So much easier to visit here rather then the local post office, no parking nightmare either! read more

I come from Oakland to print here because the exemplary customer service! Diane went above and beyond to photocopy a spiral bound book in a (must have been painstakingly tedious) way that preserved the spiral bind and insisted on doing it the right as opposed to easy way! Have also had several positive experienced w a brunette young man in the past! Thank you for being one place that still values customer service!!!! read more

Always a pleasure to be in the store. The crew professionally and compassionately helped me with all my concerns