I had a disappointing experience at this UPS Store due to the customer service provided by an employee named Sharol. Before I was helped, I observed Sharol interacting unprofessionally with multiple customers. There was no greeting when customers entered, and her demeanor suggested frustration or displeasure with being at work, which created an unwelcoming atmosphere. When it was my turn, the attitude continued. I was attempting to conduct business and was also interested in signing up for a PO Box. Unfortunately, the tone and level of service I received were dismissive and discouraging. The interaction gave me serious concerns about the type of customer support I would receive on an ongoing basis. Customer service is essential, especially for a business that depends on repeat customers. Unfortunately, this experience fell well below expectations and has impacted my decision to continue doing business at this location. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Sharol always has an attitude at this location, no customer service skills at all and is extremely unpleasant to deal with.

Sharol is honestly a gem! I stopped into this UPS Store and she helped me out big time...even when she didn't have to. She was super friendly, super helpful, and honestly just a joy to talk to. You could tell she genuinely cared and wasn't just going through the motions like so many people do. What really stood out to me was how she interacted with everyone. Customers were smiling, laughing, and clearly knew her by name. She had that whole place feeling like a little neighborhood hub. I'm sure she deals with a ton of people every day who are in a rush, grumpy, or just plain rude (we've all seen it!), but you'd never know it. She kept a great attitude the whole time and treated everyone with patience and kindness. If I lived closer to this location, I'd be in here all the time just because of the vibe she creates. UPS is lucky to have someone like Sharol...people like her make all the difference! read more

Kenya was amazing!! She walked me thru my entire transaction patiently and managed to multi-task helping others too. Was super friendly with everyone. read more

You know how it goes when you need a notary--it can be hit or miss. You call ahead to make sure they'll be there, rush across town before they close, and then... they're not there. It happens! But I was pleasantly surprised on a Friday morning while running errands when Shawn's friendly, smiling face greeted me, ready to notarize my document--for only $15! The whole process was quick and easy; I was in and out in under seven minutes. Thank you, Shawn and the UPS Store, for making it such a great experience! read more

I don't understand how the staff survives with their terrible work habits and no display of appreciation for the customers. Whenever I can't go to another UPS Store, which I always try to do, I go to this one, and sometimes I feel bad for making this one particular woman have to work. I come into the store to buy or mail something, and I feel like I should be thanking her for the bad work ethic she displays. Who owns these places, and why don't they train their employees to show a little gratitude for us, because there is no UPS without US? read more

I was here on Saturday morning 8/30 at 10:05 am. Whoever was working at that time was TERRIBLE!!!!! She had such a bad attitude and I'm pretty sure that she hates working there. Her customer service was atrocious!!!!!! I feel bad for her co-workers because she's bitter. I've used this location before and everyone else is so respectful and nice. I'm really disappointed in my experience. read more

They would receive a better score if management do more in customer service training and reminders such as offering a smile, a greeting such has hello, basic common courtesies. read more

This is by far the worst UPS store I have ever visited. Neither employee could greet you and just stood there looking at me. I explained I was there to send back an Amazon package. Again they just stood there no one could speak. These two employees need another job. Do not go to this store. read more

This is the closest store to our home, but we will go out of our way to avoid this location. The employees treat customers as if they are a nuisance. You are in the customer service business, you really need to act like it. read more

Employee working this morning (2/26/25) at 8:30 was not friendly at all. Treated me like I was an inconvenience to her. Will avoid this location. read more

Staff were extremely rude and unprofessional and should not be working in customer service. I told them it was my first time shipping internationally and although they explained that I have to itemize the items in the box including the prices for customs purposes and the risk of the package being returned if inaccurate items were shipped, they were very unhelpful and unprofessional throughout the whole process. I told them that I do not know the exact prices of the items as my cousin was the one who bought them and if I can just give a rough estimate. The employee told me to start putting the items one by one on the weighing scale and as I placed a hat on the scale I told her that I'm thinking it was $50, she made a judgmental comment "$50 for a hat?!" The other lady then went on and said that I should have the EXACT price of the items and I told them AGAIN that I did not buy the items and do not want to make prices up and I can just do a rough estimate, the lady who was helping me then said "you just made the price up though". She then added "you're gonna have to call your cousin so she could tell you the price". When I told her that I am going to call my cousin, and as I pulled out my phone, the lady said annoyingly, "you're gonna call her right now?!" At this point I was just getting more irritated and felt VERY disrespected and embarrassed especially in front of OTHER CUSTOMERS that I told them I'm just going to take my business elsewhere. As I was walking out the door, the short-haired lady yelled "It's just going to be the same elsewhere". I went straight to the USPS Tenaya location and was able to ship my cousin's box in 5 mins with no issues and staff were VERY helpful and friendly. I used to work in retail and customer service and I believe that employees should be at THE VERY LEAST, BE RESPECTFUL to customers if they CANNOT be friendly, helpful, or approachable. Also, the employee who "helped" me should not be judging how much people spend on their items out loud especially when she's not the one who paid for it (the hat was indeed $50 after I asked my cousin). I understand that people may have bad days at home or at work but that should not affect the way employees treat their customers. My experience at this location just shows that the other reviews on Yelp and Google are true, and sadly I would not be coming back to your location and would let others know to stay away. read more

The manager at this store is very rude and mean. She refused my package from the ups driver, claiming there was a big tear, I had her call the delivery driver to retrieve the package, after receiving it there was barely a tear in the package. My other interaction with her was when I went to retrieve my package, I gave her my ID and she kept asking me questions I didn't know. She then refused to give me my package until I found the information she "needed" read more

Terrible customer service! The lady that works during the day is SO rude, and clearly does not like working with the public. She acts annoyed if you ask a question, and makes you feel stupid for asking anything. I asked to ship something via UPS 2-day, and she provided me with a UPS envelope. Then shipped it USPS, which took 4 days. I agree with others....avoid this store!! read more

This location is right next to my house and I'd say 80% of the time I go in the elderly "manager" is giving an attitude to somebody, and today I guess was my turn. After the guy took my bags and printed the label and gave me receipt he asked his coworkers is this the one you have to pack yourself - keep in mind the company literally gives options for the type of return and the one I selected said NO box or label required but one of the ladies said I have to pack it myself. When I said the option I selected was just a drop off she raised the octave of her voice and told me I was wrong. I asked why every time I'm in here you're being rude to someone she got louder and defensive and told me it's how I took it about 10x to which I just replied no it's how you say it. I asked when the manager was working and he points at the same time she's loudly proclaiming that she is the manager and laughing so I asked if there was owner and received their name and when they would be in the store. The guy who didn't even know initially then proceeded to tell me that's how the shipping is as if he wrote the company policy for where I was returning my stuff. I said I wasn't going to argue about and it's on the brands end and asked for the label so I could go home and find a box to which he did. Then the very elderly lady that works there inserts herself in the conversation and says I can't take the label I said I was coming back and why not she just kept saying it's your property I told her it wouldn't let me redo the return she said fine take it but then goes up to the computer and starts trying to cancel the label. The guy working was nice and said he wouldn't let them cancel it and would hold the label for today so I had to go out of my way and come right back vs tomorrow when it was more convenient. The man working was nice but the 2 ladies in there are awful. I have never seen more senior lady in there but as I said the manager I've seen on many occasions and she typically has a bad attitude with somebody. Based on other reviews it's a common occurrence. Will likely go to other locations in the future. read more

As someone that has worked for UPS I was Completely shocked at the poor service! I went into return a cell phone. All I needed was for them to give me a small piece of tape maybe about 6inches for the box and for them to scan the label to get returned and Sharol said it is not their responsibility to provide tape for everyone. I told her as a UPS employee I have never heard of that and she kept on being rude always had an attitude and making faces. A customer that was there even asked why they would charge me for a piece of tape and Sharol went ahead and started saying smart remarks and being rude to him. She should definitely not work in customer service because instead of attracting and keeping customers by good service she's doing the complete opposite and making people not want to go there again! read more

I usually go to this store location #3246 located in the shopping center on Buffalo and Lake Mead for services. Today, I went to print out a copy of one page. I was charged $3.27 for the copy. I've done this numerous times and was shocked at the large increase in price. I asked why it cost so much and was told "we just raised our prices two weeks ago". I called the Billing Dept. and was told that each UPS is owned separately and they could not give me a price for printing out one copy? I am upset about the increase in cost and that there is no information as to a set amount? BUYER BEWARE I WILL NEVER USE THAT SERVICE AGAIN. WHAT A RIP-OFF. As a matter of fact, the store in the Walmart shopping center on Rainbow and Cheyenne has so much better customer service anyway. RITA S read more

The current staff in the store is horrible. There is zero customer service skills. I've been in here three times lately with this current staff and they are just not friendly and rude to all of the customers. I told the lady I was here for a drop off she just looked at me took my box and brought it to the back so I stood there waiting and then she just looked at me again so I asked am I all done? And she's like Yep. read more

The African American lady working at 12:15 pm on Monday Aug 8 is very rude. The moment I walked in and tried to ship out a package she was very inattentive and she seemed very upset. Won't be coming here anymore. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

The employees here are extremely rude and service is extremely slow. There are many better companies in the area. Avoid this one if you can.

One of the worst UPS Stores I've ever been to. The woman (I believe she is the manager) is constantly rude and acts like everything you need is an inconvenience for her. Service is slow and there is always a line. The staff makes no attempt to be more efficient or apologize for the delay. There are many other UPS Stores and similar businesses nearby. Save yourself the frustration and use one of them instead. read more

Absolutely horrible Customer Service. Do not go here if you want your packages delivered on time. I went in on Monday and was told that my package would be delivered that Friday at the end of the transaction. I did not even realize that I wasn't given a receipt with a tracking number. On Tuesday I called and spoke with Jessica Who didn't seem like she wanted to help me from the start. I told her that I dropped off a package last week for delivery and asked if she could pull up the receipt with a tracking number for me. Automatically she told me that since it had been a week it was already too late. I had to ask her to look it up under my account. At that point she only decided to ask me if I paid to have it shipped. I told her I did, and I was not given a receipt. I explained to her that I paid to have it delivered by Friday and asked if there was a reason for the delay and she rudely said no that's what you paid for. I informed her that if I knew it would be delivered a week later I wouldn't have paid to have it delivered the same week. At which point she hung up on me. Make sure you leave the store with a receipt, and know what you paid for. read more

I do not often ship, but when I do, I ship with the UPS store. Silvia has helped me out packaging and shipping a couple of fragile items and she provided A+ customer service. The prices were not cheap, but definitely fair for the value provided. I recommend this location and can attest to the hustle of Ms. Silvia. Keep it up! read more

This will be the fourth time I went to this location for shipping needs and unfortunately the customer service is horrendous. It seems like the young lady upfront would rather be somewhere else that actually working at her job. She's extremely rude and negative towards customers. In fact, there were three customers that expressed the same thing as me while in the store because of her severe rudeness. I would highly encourage the owners to observe these individuals in private, so they can experience the same thing we have. read more

I went in for a Notary and Sharol was so rude and simply unwilling to be helpful and empathetic to an older gentleman obviously suffering from severe diabetes. She notarized a document for me in between forcing the older gentleman out and unaccommodating for his distress. He was suffering and simply trying to send out what looked like care package to family. She kicked him out and proceeded to aggressively help us with the notary. Once she completed the task, i asked for documents to be e-scanned to me. She went ahead and did that and * BE AWARE* this store charged me $137.00. Fed Ex down the street would have done this for $34. I will NEVER go back to this location I left feeling heartbroken on how a customer was treated and ripped off after what she charged to scan something that took less than 3 minutes in black and white. I have been using UPS locations for years and this is the first time I was awaken to terrible service and business management. read more

Sharol has the worst customer service and is the reason why I absolutely hate coming to this location. Seeing other reviews, she has been getting complaints for awhile and yet she's still at the workplace with the same attitude. Do better as an owner. We deal with so much negativity throughout the day that as a single working mother of two, when I come in to do a simple return, a greeting with a nice smile would be appreciated. Instead of having her always so grumpy non friendly and acts like she doesn't wanna be there and has better things to do. Yeah I get it people have bad days, but I've noticed her attitude is constant. Everytime I see her. My advice if you have to go to this location, go on Saturday when the other lady and the young lady these are the two nicest ones I've encountered at this location and they told me they're both there every Saturday. read more

My favorite UPS store in the area. Fast and friendly service. The manager Danielle even takes the effort to remember customers names; she greets me and other regulars often. Not much to ask for, but they exceed my expectations as I've been to some bad UPS stores in the past. Just be wary of longer lines during peak hours so go early or go after lunch for quick service. I believe the last call for shipping/package pickup is 4:15 last time I checked, but it'd be better safe than sorry to check online or by calling them. read more

UPS is great but Sharol was terrible. So rude, so dry, no customer service. She should not be working here. I went to mail a package and I had the worst experience ever mailing a package lol. She should be working behind the scenes if she needs a job somewhere, definitely not in customer service. read more

Sheryl was working the counter. She was rude to the people before and me. She gives the "I am miserable vibe" and just pain and simple not customer friendly. read more

We need to ship an item, the 1st clerk told us $55.00 and the manager/owner said it will be $88.00 plus they wanted $14.00 for a small box. They were extremely rude. Avoid this ups store. They are just terrible. read more

Horrible service from the employee working. I had a scrap piece of paper and asked if she can throw it away and she said no that I can take it and throw it away somewhere else. What type of service is this especially when your doing business with them. read more

Pretty good and trustworthy that when I use their services packages get where they should. Issue is customer facing service. Mostly nice but that's it. Just mostly, if that's the most you ask of me, then ok. Makes me want to yawn thinking about it. On flip side, never an up-sale! read more

Not surprised by the bad reviews. Experienced the same here. Most people just need a place to mail items and don't expect much in customer service at a UPS. But the lack of customer service here exceeds even my lowest expectations. Go here if you want to leave feeling awful. This place is not welcoming at the very least. Perhaps exuding mostly from one employee, whom I assume all the bad reviews were encouraged by. I'll drive a bit further up the road to an other UPS (which I happen to the other day and it was the friendliest, most welcoming experience) from now on. Do yourself a favor and do the same. read more

Had the worst experience at the Lake Mead and Rampart location in Sun City apparently they cannot take anything over 50 lbs something about the driver can't get to the back of the store was offered no alternate location or help back out to my car with heavy box. Terrible customer service will never go here again. read more

We made an appointment two weeks ahead of time to have a document signed on their website. We showed up a few minutes early and the woman said she wasn't going to start motorizing until 11am. We asked why we were able to make an appointment and she said "I don't have nothing to do with that." We we're alone in the store so she absolutely could have done it but just wasn't interested. read more

The older African American woman is extremely rude and combative towards customers. She has absolutely zero customer service skills and is extremely reactionary when you ask a question. She then shuts down emotionally and simply walks away without answering whether the transaction went through. I saw a review from 6 months ago complaining about this same woman so it is clear that the management here are ok with sub par service. Glad to see there are other ups stores not too far from this location. The drive will be worth it. read more

Shout out to Darryl for helping me with my notary, quick, fast and knowledgeable......

I brought in a box that was a tad too small for my item. Cheryl (I hope I didn't spell her name wrong!) took the time and did some magic to make it bigger somehow in between the long line of customers that needed to mail their things. She taped it all up for me and everything. This amazing customer service deserves 10x the stars. read more

The UPS drivers in this area are very rude and inconsiderate!! They park where ever they want, including FIRE PARKING, the MIDDLE of the STREET, and my favorite...right in front of DRIVEWAYS! You may have to walk a little farther to do your job, but don't forget the law applies to you. read more

The UPS Store - Blocking my driveway instead of parking correctly..SMH - Shipping Centers Near Me - Las Vegas, Nevada

Extremely nice and patient employees. I recommend coming to this location. I prefer driving the extra miles. I appreciate it! Thanks!