This place is worst honestly I would not recommend anyone shipping anything with UPS. They are careless and if they lose your package oh well they will not take responsibility. These people delivered my package to an abandoned house after the clerk took my address down wrong of course my package was stolen and they didn't even try to reimburse me for the contents of the package. What a joke if you need your stuff delivered do not use UPS. I mean instead of send my stuff back when they realized it was the wrong address and an abandoned house they just threw at some random house for it to get stolen I even had a signature confirmation and insurance and they still didn't approve my claim....UPS IS A JOKE THIS STORE IS A JOKE AND STAY AWAY read more

Don't bother going here if you want them to go through your stuff before it's sent and steal it. Over 200$ I've shipped with them Gone and then I go to ship one last thing and they went through my bag of contents, this is a private shipping. To respond to the owner: it's a private shipping company correct? You only have the right to ask if perfumes/aerosol cans ect are allowed. Not have my shit ransacked then stolen read more

This store has the worst service I've ever encountered, I dropped off a package over two months ago, got a receipt and now the recipient claims the package was never delivered, I checked the tracking number, the information is incomplete, I called the 800 number they told me to go to the store, I went to the store and an awful person with a horrible attitude basically said she didn't know anything and to call the 800 number back, I asked for the managers information so I can talk to whomever that is and the woman says to me that she cannot provide any type of information other than the 800 number. A driver that happened to be in the store saw how useless and rude she was being and tried to say a word and right away in a very condescending manner she told him to not get involved or engage with me. This woman needs to be fired, she does not know what customer service means at all, she's just there to make her sad minimum wage. As I walked out of the store I could hear her laughing at me and commenting with other customers. People like her completely damage any type of reputation UPS may have, she's a shame. read more

I was amazed at how quick they are at this location! I usually dread having to mail or ship anything because it takes out a huge chunk of my day, but that's not the case at all here! I was in and out. The line moved fast and the girl quickly took my package, scanned it, and gave me a receipt. Very friendly service too. read more

I really like this Ups store. There is some parking and there is usually a line BUT the staff are awesome and move quickly. They also make eye contact and communicate they will be with you soon. There prices are good also. I have been coming a little more then 2 years. Recently i was downtown and tried a different ups. Hated it. Parking was available but poor signage. The service was ok but the sytstem was complicated. In tge end they charged me $3 to email them.my shipping label. Tgey said $3 was there minimum transaction fee? Whatever i will stick to the ups on 7th and Redondo. Its farther but its less hassle in tge end. And i like the staff on 7th read more

Feeling like being scammed. Return Shipping a parcel to Texas costs $75 at this UPS store??? The seller on Amazon charged me $28 to ship it to me. Then the UPS upsold me for another $26 just in case the package got lost?? And they said it's not even covering in case the package is damaged. It needs to be another $30 packed by them. I didn't have time to deal with it cause of work so I paid. Would not use their service again if I have to ship anything else myself. By the way they also refuse to give me the paper I signed for declaring the value of the parcel. I insisted then they made a copy. I mean I paid for the insurance and no paper to give me at all to prove that I declared the value and how much I declared? Come on. You guys are quick to swipe my credit card and doesn't give me any prove of the service I purchased and I had to insist to get a copy. read more

The UPS Store - Total of $101 just to ship to texas??? - Shipping Centers Near Me - Long Beach, California

Their online website says they offer a notary service. This is incorrect information as I showed up, and they don't. The notary wasn't off - they just don't have one working here at all. ‍ read more

I came in around 2pm today to drop something off. While one clerk stood there chatting with some girl about their boyfriends, I waited in line for the other employee who was working. I was eventually helped by a friendly and courteous Asian employee. read more

Julie was phenomenal! Excellent customer service with a smile. Made my entire process a breeze. I will be back. read more

The manager Kim needs to be fired she claims she will call u back but she never a does and not only that she has the nerve to screen phone calls and not pick up the phone when u call her looking for answer about ur package she is really unfit to be a manager and I'm going to call corporate or the BB burial and report her as well my name is rubyn bryant and I do not recommend this store read more

I recently had to ship a very fragile package and Destiny helped me through the whole process she was very patient and professional I appreciate her being so helpful! 5 stars i will definitely ship from here again . My package got there safe and sound & was packed perfect. read more

This store is AMAZING! I have been coming here for four years and the staff is so nice. I only go to this store. I have been to others and this one is simply the best. Thank you store #5658 for your kindness and patience (especially during the crazy holiday season). You are all a delight! Keep up the great work! :) read more

Now, this was unexpected! I knew I was going to receive a package this week. I also knew I was not going to be home, since I work during the day. So, I was expecting the usual drill: I wait 3 days for 3 failed delivery attempts, then I wait another day just to be sure, then I drive 45 minutes to the UPS Customer Center in Cerritos (http://www.yelp.com/biz/ups-customer-center-cerritos), then I wait another 15-30 minutes or so to get my package, then I take another 45 min. to get home. So, 3-4 days of waiting, plus 2 hours out of my day to go pick up the package. Imagine my surprise today when I came home to find the UPS InfoNotice on my door, but on it was my driver's cell phone number and a personal note that said that he is at the UPS Store at 7th and Redondo every day at 5:30! I looked at my watch, and sure enough it was 5:30. I got back in my car, drove over, asked inside the UPS Store, found the driver in the parking lot, he found my package in his truck and carried it over to my car for me, and I was back home, all within about 10 minutes! What a fantastic service. I was absolutely thrilled; if not for this I'm sure I would not have seen my package until sometime next week. I don't know if it's some kind of relationship between the drivers and this particular store, but whatever it is, it's brilliant and I hope it continues. I've never used this UPS Store for any other services, but based on what happened today I will definitely come here next time I have any shipping needs. read more

The UPS Store - Shipping Centers Near Me - Long Beach, California

Emily was amazing very sweet and works at a fast pace. The store was full and she was all alone yet each transaction went swiftly and smoothly. I didnt mind waiting in line because I could tell she was taking care of business. Once she started to assist me with my item I realised that I didn't package it correctly but because of her great customer service she accommodated my item with no questions asked thank you so much you really made my day being so helpful and courteous! read more

The employees that work at this location are rock stars! When I go in the line is always long, but moving, they handle all needs without acting like it's work for them no matter the demand. With mask requirements they are strict but respectful. They are true professionals. Good job! read more

I have been using this ups store for many many years. I chose it for "my choice" deliveries because the people were smart, nice and it was on my way to work. I still like all of the staff very much as they recognize me and are really helpful (the exception being Matilda, who is usually pretty bossy). The one down side is this is a pretty busy location so there is sometimes a line. But they work fast and efficiently! read more

Shout out to Matilda! Thank you so much for all your help! Everyone here is very helpful and friendly. And now that I'm working from home and I will be coming to this UPS store myself every now and then. It's a relief to come here and know that the staff is helpful in case I'm not too familiar with procedure. read more

I've been going to this UPS store for 3 months now and it is the best in Long Beach, even when it's super busy, all the staff try their best to take care of the clients. They helped me with printing and shipping kindly and I'll definitely be going back. read more

Excellent service. Great staff. I come here all the time. Sometimes it's busy but the employees know how to handle it well. Thank you for your service! read more

Can I give less than 1 star to this horrid UPS store? Now trying to deal with Manager (Matilda) after the store never shipped and now lost a package of gifts for my baby grandson, some of which were irreplaceable items Ive been saving that were my son's. March 31st is when I dropped the package off and the tracking number never worked, label was not created until 6 hours after that (if it ever was really made), past the last shipment time, and the package location has never been able to be traced since the moment I left that day. Filed the claim on April 3rd, sent all the receipts for the value of the items, NOTHING! Today is April 22. Im having to fight and beg to be compensated $100 plus the shipping I paid because this store is managed so poorly. Boxes piled and disorganized everywhere when you go in. Awful. read more

This store is awesome! The workers are always so friendly and very helpful and know what they are doing regarding details with shipping. Thanks, guys! read more

This review is only about the store manager. I don't appreciate her rudeness, her refusal to listen to what I'm saying(i.e.. my package is directly behind you...she spent five minutes looking for it and then comes back to tell me that she can't find it) and her constant bad attitude. For example: Yesterday the store was empty, there was one person in the front and the manager in the back. I asked if the front person could help me and my many packages to my closely parked car. The manager looked at me, scowled and said she's busy, "No". They couldn't even get the door for me. read more

My email to the manager: My experience with your store was exceptional. Desiree was cool and calm answering my questions and going beyond what I thought the store could do. Even when I questioned my total, she was so pleasant. This is officially, my new favorite shop. I had been on the fence before but now I would be happy to recommend this location. Thank you, again. read more

Super fast service at this location. There were two workers when I came in. They both greeted me right away and all the other customer as soon as they got in. They were both attentive and helpful. As soon as someone came in, I can see that they both try their best to serve the customer and get them on their way. So, they were very good at multitasking. Recommend this place to everyone. read more

This store is the bee's knees. I love buying presents for pals, but I'm the WORST at mailing them out. ...which is why intended Christmas presents usually end up being Valentine's presents. I think this is due in part to my pure and utter hatred of the post office. Ugh. Just typing the words gives me the chills. So glad I finally visited this franchise of The UPS Store. Not sure about other locations, but the customer service at this one is tops! They'll even help you package up your... uh... package if it's not ready to go. Plus they've got another things you may need now and then like copy machine/printing services and even engraving services. Highly recommended if you hate the post office as much as this gal. read more

I used to love this place back when it was staffed by a polite, thoughtful, helpful adult. Suddenly it's run by a gaggle of underagers who mostly can't be bothered to help a sistah out. Plus, I went in this morning to scan and email myself an 18 page document and it cost me over $10! This duchess won't be returnin'. I'd rather hit up the FedEx Kinkos down the street. read more

I just went in for two simple Amazon returns. My boxes weren't taped closed and my labels weren't affixed. They did everything for me. I felt bad and was trying to tape my boxes with their tape, etc., but the young lady helping me offered to do all of it. It was only two boxes, but I felt bad that she was doing everything for me. That's excellent customer service. I hope this review expresses my thanks for them being so nice and helpful. read more

They have impeccable customer service. Julie (the owner) is super caring and hires staff that share her attentive and outgoing approach. It gets busy during evening hours and there can sometimes be wait then, but this is just the nature of a small local UPS store: you can only fit so many employees in there at one time. I have a PO Box there and they often remember which box # I am as soon as I walk in the door. read more

The staff is great, very helpful and communicative especially with how busy it can get in there.

The head staff lady here sucks and is not professional at all. As a former UPS employee in Management in a major hub its not hard to identify terrible customer service. She gets overwhelmed with small risks and spends more time trying to make paying mailbox customers feel guilty for her lack of being able to respond to the obvious demand of a ups store. The attitude was also passed to everyone sh has trained besides one or two individuals. Needs new everything! read more

The customer service at this location is outstanding. I've never had to wait long. I use bookrenter.com to order textbooks, and they use UPS shipping for returns. I come in with my textbook and my ripped up envelopes/boxes and my packing slips and who knows what else, and someone always takes everything out of my hands with a smile and a receipt and I know that it will arrive safely. And it always has! I used USPS ONCE to return a textbook, and I never will again! I know it's a government agency so it's a whole different ball game, but UPS is just a delight, as opposed to the harassed-looking & cranky postal service workers. Heading over there today! Thanks, guys. read more

I love this UPS store ! Emily is the best employee there she's always so helpful and cheery and remembers my name. I moved away so I can't get my mail there anymore but I highly recommend this store for your mailing needs ! Easy parking too. read more

So I've never gotten a notary before so I didn't really know what to expect. I needed it to apply for financial aid for school. The financial aid office said I could just get my citizenship notarized. I presented my citizenship to the ups worker and she didn't know what to do with. She was so clueless and wasn't helping me out at all. Instead, she was giving very ambiguous answers as if I was missing obvious information. She was no help at all. I left so completely annoyed. read more

This place is so efficient. I had a list of errands to accomplish. I had to fax some information, get a notary for stocks I was going to sell, scan the documents to send electronically and then send them physically. I was able to buy the full sized envelope there to send with a receipt on arrival. I finished ALL the tasks within 20 minutes! One tip: Park on 7th St. instead of the small parking lot they share with Starbucks and the Sushi place. It is a dead end and usually packed. read more

This is a serviceable and friendly location. I haven't had any problems with em, so I prolly take that ease for granted. In and out, no problem. They have a small workstation to take care of business in case you forgot some small thing, like taping up your package. But why is it when I need to ship a return item I've ordered online, it costs more to return it to them than it did to receive it? That's not the branch's issue, but it's a puzzler to me. Anyhow, the staff is nice and it's a short walk away, so it's all hassle-free at the end of they. read more

I heart this spot! Every time I have gone they are immensely friendly and helpful from when you enter the door. They go out of their way to ensure you have a quality experience and even will provide computer hand-holding (if you are in need of it). I needed copying/printing/computer service and it was all efficient and timely for my needs. All together professional friendly efficient courteous......Elias was real helpful and it's great having this spot right around the corner. read more

This was my first time at this UPS location and i am so happy with my experience here. I had to notarize a document and I didn't know much about it, so i walked into this store and they walked me through the whole process. The service was phenomenal and the prices very fair. read more

I came into this location after having a horrible experience with the location on Pine Street in Downtown Long Beach. It was like night and day. We were able to speak with Julie over the phone and asked her if she could provide notary services and, due to time constraints, if they could also get out an important document there. She stated, that they definitely could and we were excited to get there. Upon our arrival, she greeted us with a smile and kindness and let us know that she would be with us after her customers who were already in line. We kind of both stated that we were the ones on the phone and it seemed like she recognized us immediately and stated that she figured as much, and she would be more than willing to ensure that all of our needs were met per our conversation and as soon as possible. She very quickly took care of the several customers before us and made copies of our documents, provided the notary, and ensured that we knew all the options to get our package to the correct recipients in a timely manner. It took a while to get everything taken care of but she was totally focused on us and our needs and greeted everyone else who came in, though still made sure that we were number one. That made us feel good and valued. She remained patient the entire time and it was a very very good experience. She was very friendly, very courteous, and very professional. I greatly appreciated that. I will be back there when I have other similar needs and would definitely recommend this particular location, and Julie, to anyone for all of your office, shipping, notary needs, and more. Thats how you do it, Julie. You went above and beyond! You show them how to provide good and quality customer service! Thank you!!! We appreciate you! UPDATE: I had another unexpected situation where I needed to quickly run out to get some documents signed and notarized as well as send them off overnight. Intially, I thought perhaps I was not going to make it. I called Julie, she said come on in, so I did. The line with super long. In fact, it was literally outside the door. Still, she greeted me with a smile and when I got to the counter, she took her time and knocked everything out, despite all the traffic. She remained professional and so I'm very thankful for her consistency. That really matters. It's not a one-time thing or based on emotions. She's just very good at what she does, patient, logical, and genuine. She admits if she was wrong, acccepts responsibility, and keeps it moving. Awesome! Oh, just dont call her "Julia". Lol. (Inside joke) UPDATE: on Saturday April 17th, I went back to UPS store to take care of another transaction. My immediate thoughts were that I would see Julie since she's the one that I've seen every time I went there, be it on the weekends or during the weekday. However, that particular day, she was not there and not on the schedule. I ended up working with Emily. She was no Julie. I don't try to compare, but, the customer service was like day and night. She did a decent enough job to eventually get the job done. But there was one point early on in the transaction where I asked her to wait to put the papers in an envelope so I could add copies & she kind of just dropped them in a very hasty and bad attitude type manner and I gave her the eye and then she looked like oh I'm sorry did I do something wrong. I told her I did not appreciate her reaction and response. Eventually, she got it together after that experience. I would also like to add Jose, another CSR there, is very poor at customer service. I walked in. He was with someone. There were no other CSR's around. He never said hello or barely made eye contact in any way and just kept working w/the customer for appr. 5 minutes before Emily came out. I called later to ask Emily about a text message that appeared to be affiliated with my transaction. It stated my package had been changed. Jose answered. He said Emily was at lunch although I could hear her. He was rude when talking and very dry about the situation. Robot. Needs training. Julie help! Initially, 5 stars with Julie. Now 3 stars: No Julie, but in honor of Julie. read more

I came here super stressed out bc I had to send my book back and I have never mailed anything ever. Desiree was super helpful and efficient! I've been to other UPS Stores where they charged me a whole $6 just for tape and she taped my box as a courtesy which was very much appreciated. She gave me a receipt and told me she will take care of it from there. I came back two days later and printed out documents on nice paper and had it binded by her as well. It included a clear cover and leather back. This is my new go to store when it comes to printing. Cheap Prices !! Great customer service from all the workers! read more

The service is always really friendly and fast! I always hate going to the post office to send out packages and mailing but here I don't feel rushed and they help me get in and get out fast. Parking is an issue but the service is fast enough to not have to stay long. read more