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    The UPS Store

    3.0 (4 reviews)
    Closed 9:00 am - 3:00 pm
    Updated 2 months ago

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    8 months ago

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    4 months ago

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    3 years ago

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    3 years ago

    Awesome service and the people are very friendly. Helped me out with the packaging and everything

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (12 reviews)

    I would NEVER step foot in this store again and I have been to this location many times before. I…read morewent in to return a package I received from Amazon because the item of clothing didn't fit. I have only once returned something from Amazon, but it was at Whole Foods as my experience there was the complete opposite. I am a senior citizen as I do not have the experience with returning items from online using my cell phone that others may have. It was a no wait situation for me as I was lucky enough to arrive at the right time so I thought. This young man motioned for me to come forward which I did. I told him what I needed to accomplish. Opened Amazon on my phone and still couldn't manage to find what I was trying to do. He saw I was in need of help, politely asked for his help but refused to offer any real assistance. Basically ignoring my pleas for help. He spoke softly and I couldn't hear nor understand what he wanted me to do. He then tells me to "Stop playing me". I couldn't believe what I heard. I raised my voice and basically reminded him I'm the customer and needed his help. Then he went over to the copy machine, I needed two health insurance cards copied. Feeling bad I scolded him for his poor customer service, I gently touched his left shoulder and he snaps at me, "Don't touch me!" Sorry I am old school but I meant no harm. I was making him uncomfortable, he claimed. This guy is not ready for prime time nor stable enough to deal with the public. He couldn't even use the copy machine correctly the first time. Ironically, I then went to the Dollar Tree and held the door open for a Black gentleman as he was exiting the store. In gratitude, the man placed his hand on my left shoulder as a gesture of kindness for holding the door open for him. The contrast between the older and new generation is quite telling. I will NEVER IN MY LIFE go into that UPS store EVER AGAIN. I will not be insulted, nor will my dignity be challenged. NEVER AGAIN!

    Dropped off a package to the Highland UPS on Monday 5/5/25, and the Store Manger was very helpful,…read morepatient, and sweet, she waited for me to find something and even made small talk while I searched without feeling rushed, she even helped me with the wifi when my phone was moving slowly. I truly appreciate customer service like hers!

    Fed-EX

    Fed-EX

    (15 reviews)

    I followed the tracking for my package. I saw on the FED-EX site that the package was out for…read moredelivery to my house and would be here by 'end of day'. I waited home all day afraid to even take out the garbage or do any work in my garage. About 2:45 I saw the truck was in front of my house with it's back door open. I think: 'Ok, he's looking for it.' But he was out there about five minutes then got back in his truck and left. I called the office later and all they could tell me was the package was still out for delivery. I waited for hours and checked the tracking again and saw that at 6:27 'customer was unavailable for delivery'. That was a lie. I was at home, in my SMALL house and they didn't come to my door. My dog goes crazy when anyone walks up my walk way and she never made a word. Plus no sticker on my door. When I called today about it they said it would be delivered by end of day. But I told the guy what happened yesterday and was upset because now I am captive in my house again all day with only a 'by end of day' delivery time. I asked if the driver could call me. The customer service guy said the driver didn't have a phone. Yet when I asked to speak to someone else to complain about the driver, that person said they would give the driver my number so that the driver could call me when he was at my house. More lies? Does he or does he not have a phone? And what good does it do me to call me WHEN he's at my door. I am still captive. I wanted him to call when he was on his way, but she told me he coulddn't do that. At least UPS gives you a range of time when they will deliver. .. of course maybe late delivery is better than having your TV delivered in pieces and claming it is your fault. . .so I'll give FEDex 2 stars in- stead of one.

    They delivered my package to the wrong house and they haven't answered me about what they are going…read moreto do about it. Horrible customer service and they can't read the address label

    The UPS Store - shipping_centers - Updated August 2026

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