This is his Reply to me. He goes on Google Reviews and threatens customers and former employees that report. Jennifer's misconduct in the spirit of Transparency I'm putting it here for others to read. Once again I refused to be threatened by himself and Jennifer. The UPS Store 6166 I like that's this is how you would respond. I've seen your Google reviews and you respond to customers in this racist undertone questioning their sanity and threatening them with intimidation. This is a UPS store not a mob practice or please inform me if I have you mistaken but this is a consistent game you have played to disrespect, abuse and disenfranchise customers. I came in the store with 3 bags all of my packages and there was about ten of them. I like to ensure that each item is packed taped with with the correct label. Jennifer as I have read on Yelp and Google reviews from the time I walked into the store began to antagonize and gaslight me. This is the third time. That she has done this. Yesterday she got progressively worse and this time. I stated I will report her knowing that after reading your google reviews that I will be vilified and attacked as a woman of color. Your case of me has no basis as there is constant and consistent data in reference to Jennifer. I am prepared to meet for a mediation with legal representation if needed. Your threats do not intimidate me. I guess she gets threatening and intimidating black customers from her own boss and I have spoken to people in the community and they stated that this woman owns the store and has been like that for years. So yes she will throw your packages on the floor and tell you she won't take this she can't take that. Jenifer plays a game with the customers to sabotage the customer so that she does not have to give you the tracking number and if she looses a package it's because the customer is not ready. I will definitely admit Jenifer did get a reaction out of me and this is because this is the third time. I'm trying to communicate and respect her and she is undermining, belittling, abusive toward me. I informed her that I was a teacher because this is the third time she began to talk to me disrespectfully stating no one cares about me. I also learned a valuable lesson. The UPS driver was Kind. He was the one that was kind and respectful referred me to Staples and the staples informed that she could have taken the packages that she refused to take. And yes feeling lied to. I did want to tell Jennifer to her face that she lied. I learned she is unsafe and yes I was happy to get a picture of her as well. I did realize that although my intentions was to just inform her that she lied that it put myself in an unsafe situation and no I will not allow anyone to antagonize me to the place of violence even though that's the judgment you placed on me and obviously this is the behavior you teach to Jennifer, but I did learn a valuable lesson. Your UPS is a very unsafe place. For packages and customers and tracking numbers. And even as I offered her to call the cops. I told her to call the cops because it seemed like she continued to escalate the situation. So I offered to call the cops in the event we both need to file a report. Awaiting your reply, K The UPS Store 6166 by the way I came in at 7:00pm and there was no one in there and I allowed other customers to go ahead of me to not hold customers up. So you can attempt to character assassinate me but it will not intimidate me to ensure that customers that are black like me are treated well in the future in the Harlem community. Once again awaiting your reply. Thank you from you so learned something else that expressing my career or anything I said you would use to add to your case against me. Yes this is the third time. The first time she tried to charge me 90$ for a box. Once again awaiting your reply, K read more

HERE TO PRINT? RUN AWAY First, the lady was incredibly unpleasant. No smile, no hello, just like she hates life. I told her we were there to print and she asked for our ID (which I thought was strange... why do you need my ID to print?) But whatever. Gave it to her. There's a $3 minimum for the computer time - ok, sure. So I print off about 40 pages... not like a fancy poster or anything, just plain ol' black and white, 8x10 pages...you think this would be (for the UPS store) MAYBE $10. NOPE. We ring up and it's OVER $32!!!!! WHAT!? I ask how and she says, "you spent 5 min on the computer and printed 40 pages. It's .60 PER PAGE for black and white." Then I realized... THAT'S why they take your id. Never, ever, EVER again. The sign above the printer is so small and she could have told us information before we printed knowing that that price is actually stealing from their customers. RUN AWAY or go buy your own printer at that cost. Absolutely sad and disgusted that UPS would price at that benchmark. read more

Excellent !! I don't quite know how you could screw up a ship center, but given my previous experiences with the likes of Kinko's etc quite feasible. I was pleasantly surprised. Not only did my package shipping proceed smoothly and rapidly, the cashier Michael even let me close my box with his roll of packing tape (instead of making me buy what would normally be, in other packing centers, an extraordinarily overpriced roll on the wall of packing supplies). I was shipping multiple Bang and Olufsen pieces. They are fragile, They had no headache! Now I probably wouldn't go in there and use his tape everyday, but you get the idea.. Abu the owner and Michael the agent run a tight ship. But most importantly, they are trust worthy. Very. read more

Terrible service. Unprofessional. If zero stars were possible I'd give them -0 If they have any good reviews it must be from friends and or purchased. Why isn't the parent company shutting this location down. The female boss there apparently assumes the customers are her slaves, and the guy that works with her (His name may be Kareem) is the slave driver that is disrespectful to customers. Then if you complain online instead of accepting the complaints and improving, the people from this 125th Street/ Harlem, NYC/ UPS store, attack the customers online. In their rude, ignorant world, they do nothing wrong.) The only good thing about this location is the inanimate objects (copier, computers, and the front door). read more

Great service, friendly staff, very convenient location. I have shipped many of my packages from this location and each time my packages were well pack and arrived to its destination safely. I have also in the past picked up my packages from this location and the process was simple as handing my id to verify the information on my package. In recent times I have been renting a mailbox from them and every time I have a package to pick I received an email indicating that my package has arrived. I will like to thank the staff at 30 E 125 ST UPS Store for a job well done keep up the great work. read more

My rating for this location is horrible because the only worker there "Jennifer " is very rude & acts like she lack of knowledge of her job . It's very frustrating especially when you wait on a line for a long period of time and have her rude self there like she doesn't want to be there . This not the first complaint about Jennifer so many ppl Complains about her i will never come back to this store ever again . Let her go because she dont want to work especially if she so rude read more

The atmosphere In that store is poor. The young front desk there she has a sad face all times , she can't say "Hi" she's nasty. Also the notary lady she's a disgusting, nasty, angry, person . She also has a sad face. Please ppl double check your papers every time you go there to notorized. Her name is CHARMINE RAPHAEL her COMMISSION EXP. Feb 16, 2014 ,, but she write down the year 2018 with a pen. She's NASTY AS HELL read more

I have no intentions of doing business or ever coming in contact with this vindictive woman Charmaine again.. Who is obviously taking advantage of the fact that I live in the neighborhood to suggest I am harassing or stalking her. But instead I am ignoring her and going about my life And I suggest she does the same. read more

Jennifer is the biggest bitch ever!! Horrible customer service and rude attitude. I cannot stand when people think that just because they are in a black area, they can half ass a job or be rude to you. This is the worst UPS Location in Manhattan and I will be writing to San Diego about this. read more

Jennifer is the NASTIEST UPS representative to ever represent this organization. She is downright disgusting. PERIOD. Eventually she'll interact with the right custom on the wrong day and it's not going be nice for her. YELP needs to allow for zero stars. read more

The person who responded to me has no idea what's going on seeing as I was returning a package I didn't have to pay for anything and I didn't ask the same question I believe you mixed up your response for someone else with me read more

how bad is this woman? i walked to the fed ex on 7th ave. rather than have to deal with her. She hates her job and everyone who walks in the door. she does not belong in any capacity dealing with the public, read more

The workers In this store needs more customer service!!! They are nasty to the customers they need to retrained or even better FIRED

Discrimination is prevalent here. Close the business and forget it. This place treats disabled people like garbage.

I've had my box there for 5 years, never an issue, other services done there also are great!!