I'm honestly astonished how bad the service is at this UPS Store, but not always...there is a level of consistency among all the employees that work there. Every employee is nice, friendly and helpful...except one. I've been to this location at least 30 times to return Amazon packages. I've witnessed the middle eastern women who works there putting the screws to other customers and I was lucky enough to be the recipient of it today. It's not that she's rude, quite the contrary actually...she's very friendly while she's citing policy that prevents the delivery of good service or quoting an additional charge for a miniscule service. It's very obvious that she secretly enjoys disappointing customers and finding new and creative ways to tell the people she is supposed to be providing service for to go screw themselves. Today, there happened to be a wrinkle in the tape preventing her from scanning the bar code on my return package. Instead of keying the number and creating another label for me, which other employees have done on several other occasions, she wanted to charge me $3.00 additional. This lady offered no alternative, no helpful advice and no apologies. She simply quoted policy and smiled when that rush of endorphins came from telling her customer to take a hike. Kudos on trading that revenue in for good service. read more

Harji (sp?) Was able to print a beautiful portrait of my wife's grandma on short notice in time for the funeral. She went out of her way to work with us to make it happen and it was a huge bright spot for the whole event. Thank you! read more

The staff here that manage this store is some of the best customer service I've ever received from a print & mailing store. I went in about 6 minutes before closing to open up a mailbox which generally takes about 30 minutes(so it says on the general appointment area) but literally only took about 15 minutes tops. Was in and out in no time flat, and Harjeet, was such a sweet and humorous lady! Even after hours she was assisting customers while attending primarily to myself, and joked whenever she got the chance! Great way to raise some energy, especially when I was having a stressful day before coming in. She went over everything and explained everything perfectly, and also we are given a key to the main entry door so we can still come in and get mail while feeling safe, since it's always locked and secured. Awesome feature. So I give this place 5 stars, it's well deserved. Thanks Store #4400! read more

The UPS Store - Services they offer - Shipping Centers Near Me - Peoria, Arizona

This is the only location that I ship any packages through. Brandon helped me tonight and he was great. Very helpful and nice, provided great customer service. Let's give this guy a raise! read more

This review is long overdue. I want to thank Harjeet for being so accommodating and helping me with my package. This store and employees go the extra mile to help customers. I had a death in my family and they were able to accept my package and hold it for me til I got back in town. The UPS driver would have just dropped it off in front of my home but they were able to accept package for me. I really appreciated the service I received from them and will use this store whenever needed read more

I love the upd store on 75 Ave and thunderbird. Through the years they have helped us start our ministry. They always do our printing and other business operations. They are amazing. I recommend them to everyone. They are professional and they know how to get the job done.Ni e and friendly service ​ read more

Excellent Service - I used their notary service, without making an appointment. Harjeet was very friendly and helpful.

I have been to this store many times. The guy is absolutely rude and the wife is always very helpful. The guy will talk over customers. my last visit the owner refused to accept postage of some parcels. The wife tried to tell him i was a regular customer but he would hear non of it. No going back to this store ever again. read more

You have to be kidding. I'm doing an amazon order return and they want to take my phone unlocked out of my line of sight to scan a code? Hard pass. That's super weird. Respectful towards me but the first girl said she couldn't even do the return. Super strange. Have a feeling that I wouldn't have been helped had I not mentioned having plenty time to leave a review now. read more

They're A actually business to do business with. They are always on their game. There was a female person in front of me Who is getting very upset with the store they did absolutely nothing wrong I heard the whole conversation the person was swearing cussing because she forgot something and blamed it on the store. Dealing with the public is not easy but I have to see they have a lot of patience we've been doing business here for three years every time is been perfect nfll@iCloud read more

Took. Over 30 mins to get a small letter sent out due to the customer and not the employee; the customer service is always great but it was kinda out of his hands as it wasn't there fault the customer was not able to find the paper. ALWAYS NICE AND VERY FRIENDLY STAFF this is a goto for me when it comes to shipping ect. read more

every time I come to this location everyone is so polite and helpful. they answer questions and always assist me promptly

The staff really came through for me yesterday. I've been working 6 day weeks and having a hard time getting off my Christmas presents to my kids. They actually stayed open a few minutes later after calling them so that I could them out. Every time I need something, they've been there. read more

They have always taken care of all my needs for personal and business reasons. Thanks guys. I do all my shipping directly through this store. It's nice to have someone that is always home to accept packages and keep them safe. read more

Ms. Kaur was fantastic. My wife and I needed to have new wills, durable power of attorney, and a living will redone. That's about 100 pages of documents for each one of us. Ms. Kaur took the time, smiling the entire time, to go through these documents one at a time and make sure they were completed correctly, that we had signed them where we had to sign them, initialed them where we had to initial them, and then she notarized them. She also provided two witnesses, as we're relatively leading new to the area and pretty much everyone we know is on the will. The store was fairly busy at the time, but she kept a smile on her face and worked through the process, even though it took almost an hour if not more. I highly recommend this store, and I highly commend Ms. Kaur. read more

I send packages all the time through feed ex, ups, and USPS. I went to this location yesterday without the printout I needed. The Oriental last that works there was completely rude as she told me I needed the paperwork printed out. I told her my printer was out of ink and she did not upsell and tell me that they could print there so I went home had to find somebody to print it and took it back to the UPS store. After I found out that they will print out the paperwork for you I complained that the Oriental lady could have upseld and told me that. I won't be going to UPS anymore unless I have to... read more

I am a regular "Amazon returner" at this ups location. I always have more packages than I care to admit. No matter who helps me I always receive really nice customer service and they never make me feel bad for my numerous packages. I am always greeted when I enter and always appreciate the friendliness. Customer service is scarce these days but not here at this location! I appreciate them very much read more

Today,I was super stressed as I was needing to get my expired Fingerprint Clearance card taken care of promptly as it's required for my job. Due to Covid, I can not just walk into DPS to get it done and have had a difficult time completing. When, I walked in I was greeted warmly by the staff and Alexya. I have been coming here for a few years now, but the first for something of this magnitude. I was helped w my needs and provided with warmth and excellent customer service. I will not hesitate to recommend that one come here for just your mailing, but government issued documents. You will be treated warmly and efficiently. I will definitely be coming again! read more

I have worked with this particular store since I lived in Washington. I received excellent customer service not only while I was still in Washington but also every time I go to this store now that I live in Arizona. Everything I need is explained and taken care of for me with a smile! I look forward to my stops at this store to check my mail! Great service and very polite staff! read more

First time going to this location and the staff were very polite and made my transaction seemless! Definitely recommend this UPS Store to everyone! read more

The UPS Store - UPS Store! - Shipping Centers Near Me - Peoria, Arizona

I needed to have a document notarized so I headed to the UPS store on Thunderbird and 75th Ave. when I walked in I was greeted by both employees that were on the floor. I let them know I need help with a notary. One of the workers went to the back to get the authorized notary her name is Harjeet (store manager). She came out with a huge smile on her face and welcomed me to the store as well. I was I. the store conducting business for approx. 20-25 mins. because i was on the phone with a family member that was paying for this transaction. Harjeet was very polite and patient and stayed and answered all of my questions. She was very pleasant. I highly recommend any and everyone that needs UPS services to go and visit Harjeet and her staff. I've lived in Arizona for 9yrs now and I have only come across a handful of places that have good customer service. Great Job to Harjeet and her staff for excellent service. Thank you!! read more

Harjeet is an amazing person. She helped me with an heirloom from my mother. She was so kind. I can not recommend​ her enough. I was so touched by her helpful. read more

If I can rate to zero stars I would. I don't think I've ever met someone as rude as the manager Sonya! She is an absolute nightmare of a person to talk to not only is she rude she yells and recommends we give the reviews for her attitude she literally sat there and said give me a bad review. She was yelling at me in front of my four-year-old daughter over tape!!!!! I will also be reporting her to corporate this is just unacceptable I wouldn't recommend this UPS to anybody! read more

This is by far the kindest and most helpful place around. Harjeet and her family own this store and one other. They run the store and are present and hands on to always provide the most amazing service. I use this store, even though there are about 3 others closer to me, because I am guaranteed the items I am shipping are going to be packaged up and shipped with great care! I have two boys in the Air Force and ship packages all the time. Harjeet always makes sure I am shipping the right sized box and getting the items there with the fairest prices. Love all the employees she has hired and trained as well! Thank you for a wonderful experience each and every time! read more

Refused my drop off because I had too many items I would not recommend this location to any small business owners

My husband and I went to the UPS store to get passport pictures done at the time the store was very friendly we had to wait an hour so we walk next-door to the Bashas' came back and received our pictures and left. Today we went to the office to apply for our passports and the pictures were not acceptable it took four months for us to get that appointment! I went in tonight to get a refund and they would not do it because I did not have the actual store receipt. I had everything they handed me from their store and could supply with proof on my credit card but unless I had an actual store receipt no refund! They wasted hours of our time and may not be able to take our trip and NO REFUND!!! read more

Outstanding friendly professional service! They even verified the destination address and saved my package as the address I had was incorrect. Packing materials, cards, copier and more are all available. Shipping heavier packages is cheaper here than the usps and they guarantee delivery. Saved me $18 on a 16# box. Beat the 5:30 pm cutoff and your package can arrive a day earlier if you choose the standard shipping. read more

The UPS Store - They do it all. Lol - Shipping Centers Near Me - Peoria, Arizona

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Highly recommend!! I was able to get my fingerprinting, passport photo, and forms notarized easily in one place. Friendly staff and overall a great experience. One of the best locations! read more

Rushed in here to ship something in a hurry. The 2 women working were such a life saver. Weighed my shipment and were quick to offer different rates available and even suggest folding things to fit into a smaller box to safe on shipping. They were both extremely pleasant and professional at the same time. Need to ship a few more thing and though this place is further than a few other locations, I'm willing to make the trip for the customer service :) I'd like to add the place was clean and kept very organized which made it easier for me to find some of the other shipping supplies i needed for my home office. Thank you Ladies! read more

Horrible, HORRIBLE experience. Sent a package out of the country for the first time. The girl seemed she knew what she was doing...not the case. My package was held in customs for 3 days before being sent back to me. Called their customer service phone number and was told the store sent it by the wrong service, the girl also didn't properly label my return address and now my package is in limbo. Their toll free # is in India (what a treat!), I was sent to the original store to have corrected. When I get there this morning the owner gave me such horrible attitude and refused to take care of the matter there because 'he has things to do first" !!!! Horrible customer service at this location. Steer clear of this one. my international ship cost was $60.39. This owner that refused to resolve the issue right away would not tell me what he was going to do about the issue only that he would call me later. Three hours passed, the other business owner called to tell me because of the country's import rules for used clothing, they were not able to pass. Now, you would think a UPS store would know these things before asking you to pay $60.39 to ship a box. She also would not refund the shipping cost. I will never return to this location again read more

This location has been great. The staff especially Jesse has been very helpful with everything I have needed done! Would definitely recommend this location! read more

Gabbi was busy but didn't get flustered at the huge line that almost went out the door. She handled me and my three boxes of stuff, quick as a flash and got us out the door. Emailing labels for collect on account shipment was easy. Very impressed with service and ease of shipping, especially with hiw busy for noon in a Monday, they turned out to be. read more

We use this for a post office location for our business. The afte hours access helps us with our schedules and the employees see us coming so if are there during normal hours, we don't have to fumble with getting our box open. We also use the location to receive packages and appreciate the email notifications when packages arrive. The owner is very involved and is friendly and helpful. His involvement is evident in the way his employees act. read more

This store is horrible. I went in on a Friday and paid $21.29 ($14.81 in shipping costs) to have a package to California by Tuesday. Today is Tuesday and when I tracked the shipment online it said the shipping label has been created and once the package arrived at the facility, the delivery date will be updated. Umm...what??? Shouldn't all of that have been done? The store is already closed so I called UPS Support. The guy was nice but said the store hasn't shipped the package to them yet but that they did accept payment for it. Great. Now what I shipped won't get to my sister in time who is leaving for France early Thursday morning. Who knows if the store even has my package anymore (I'm going to find out). What a waste of money and time. I have a baby so running shopping and shipping errands in 100+ heat isn't exactly easy. By the way, my dad used this same store and paid for two day shipping (for an expensive electronic)...the package took 5 days to get there. I should've just gone to the post office. It would have been cheaper and I wouldn't be out $100+ dollars on the cost of a gift and shipment. I've never had such poor results from a UPS store. Save yourself the hassle and use the kiosk at the post office. read more

Always fast, efficient, friendly service. Glad you are so close. I love being able to support a local, small business. Skip the big-box, chain stores and give your business to the locals who are creating jobs and investing in our area. Peace- read more

Bad customer service and they charge you 2 dollars to push print on a pdf document. Go to an office supply store for you on the go printing needs because this place is a rip off. read more

We had to ship a small antique table up to family in Wyoming. Harjeet and her staff took exceptional care with the packing. We knew we had found the right place to entrust this special shipment to. Highly recommend this store for all your UPS and copying needs. read more

Had to overnight ship a couple of things and Harjeet helped me out. Wow was she awesome! So friendly and helpful! I ended up thanking her multiple times because she was so damn nice and helpful! Thank you Harjeet!!! read more

Horrendous. The worst shipping store I have ever encountered. If I ever need to ship something again, I'd rather walk it to wherever it needed to go than step foot in this store. The manager is downright nasty. read more

I was doing an amazon return, and as it states In the return email from amazon I can drop op the product and ups will take care of boxing it and returning it. I arrive and give the owner/manager the item and she refuses to process the return because it doesn't have a box and it's in the bag. I proceed to tell her that's how it was delivered to me and the email states that ups takes care of everything else I just have to leave the product. She then proceeds to tell me that she will take it but not provide me with a receipt because she doesn't know if her drivers will take it. Worst service I have ever received. Never coming here again and it sucks because this is the one I always come to since it's the closest to me. read more