I love that there are many convenient locations and no matter how busy they are, they are always polite.

Service is thee WORST. So many ppl working here but only 1 person at the counter helping ppl and then prioritizing ppl making returns over all others. We are in here over 1 hour when there was only 3 people in line before us. 0/10. Staff gives no cares about customer service. read more

The UPS Store - Multiple employees and only 1 person helping but prioritizing and being rude. Do better ppl. - Printing Services Near Me - Redlands, California

The lead- idk his name, but he is lazy & not helpful at all. He can't even get a box when I asked if they had any small boxes, and he was definitely trying give me a hard time because of a box! which was behind him, and I even said oh what about that box, he was like it's more expensive than the one he was recommending to me, after I specified I was looking for a box. Which they were the same price LOL either way definitely rude and unprofessional. I asked for a box and he couldn't even do his simple little job. read more

Every time I go to this location the service is great. Employees are friendly and helpful.

Unfortunately I have to write another bad review for this place because we had another issue. This was with the employee lady with shaved head. She told my family member that she needed more codes for the items that DID NOT need to be scanned so I had to call and explain what was going on but apparently she doesn't know how to do her job because I got in contact with a friend of mine who used to work at a ups store and she told me that this should not have happened. So I had to contact Amazon myself and be on the phone on hold but it was well worth it because they were extremely helpful to get me labels instead. I recommend not going to this location anymore. The customer service was extremely cruel and unhelpful. read more

Half the staff are courteous. The others don't seem to care. There is one young Hispanic girl who is downright surely. Never smiles. Speaks so low most of us old folks can't hear her. She is super slow to call you up. Like she's on a power trip. I guess I'll go to the Barton road UPS store exclusively now even though it's much further away from me. read more

We have come to this store many times over the years for Live Scans for our employees. The last 6 month the price has been different every time for the same type of Live Scan. When asked why they don't have an answer they just tell you to go to another store. They are negligent on turning the fingerprints to the DOJ correctly and now we have to have all employees who received live scan from this location need to be redone. I will not be returning to this location. read more

Absolutely unacceptable experience at this UPS Store. I came in to return a sealed Vionic shoebox, and instead of asking me to open it properly, the employee grabbed the box, ripped it open, and tore through the packaging like it was trash. When I politely asked if they had something to open it with, she ignored me and destroyed the box. She then tried to scan the shoebox barcode inside, not the shipping label, completely botching the return process. Now the return is at risk because the original packaging is damaged. Who gave her the right to open a customer's box without permission? This is not how you treat people or their property. Unprofessional and careless. Do better. read more

Efficient, pleasant, helpful. Great location. lots of close by parking. Love having them here.

I cannot say enough terrible things about this store. This lady working at the front desk was a rude young Hispanic lady. She didn't wear a name tag- probably because she does this all the time. We had asked her to find something and said that she would not help us because she "just can't". She pretended to act busy when other customers walked in. The "manager" Hector did not do anything about her or acknowledge her behavior AT ALL! We will take our business to FedEx and will NOT be using this company anymore. Someone better fire her! Her attitude and rudeness is something I've never seen before.EVER! How does she still work there, after seeing these reviews? I will be bringing this experience up to corporate. read more

Located in a plaza on Redlands Blvd. there's plenty of parking available. I had two boxes to return. I had their shipping labels already printed and put on them. Their store is clean and I was immediately greeted by one of the employees. It was an easy process to drop the packages off. Then I asked for a receipt which another employee gave to me. read more

Clean, courteous, helpful. Easy to locate & has handicapped access too. Would recommend call ahead incase special need, my transaction was a delivery pickup. read more

I've used this UPS store before and I'm not a big fan of it..... always seems to be an issue.... Anyway, I needed to return a couple of items to Amazon and they directed me here, both items had to be scanned. When I walked in the door to the left of me was a area dedicated to Amazon.... So I went in and stood in front of the sign.... no one acknowledged me, they kept taking customers in front of me... finally I said are you taking care of Amazon customers or not. .... they told me to get in the regular line..... ‍ That's Irritating after you taken people in front of me.... no "I'm sorry" just you need to get in the regular line read more

The UPS Store - Supposedly Amazon line, don't fall for it or you will lose your place in line.... - Printing Services Near Me - Redlands, California

I come here almost every week since 2012. On 11/13/2023, I was rudely told that they don't accept USPS packages anymore - I was told they have issues with USPS and it's been going on for last 12 months. Told them that the week before, I just handed my package over to a lady - it's been like that since 2012. If you don't want to deal with USPS packages, just put a sign - no need to yell and make it sounds like a huge burden. It seems like your process change whenever there's a new set of staffs. I can take my business elsewhere. read more

On Friday, October 24th, I had two iPhones needing returned to Verizon. Verizon oddly not allowing their phones be returned to a Verizon store, not providing return boxes with new phones, and mailing shipping labels via USPS, requires you take them to UPS. I called a UPS store and they advised they had cell phone boxes in stock so I went to the UPS store on Redlands Blvd in the City of Redlands. A women with short hair explained the cost of the specialized phone boxes pointed out standard boxes, so I grabbed two and began to package the return phones. It should be noted, I am disabled and have extreme difficulty using my hands. I brought someone with me to assist, though she called us up to the counter and offered assistance. My understanding, this is not required by UPS staff. She took the time to find bubble wrap and helped package the phones securely and placed a nice strong label envelope tape for the return shipping labels. I do walk with a cane, though it takes keen observation to notice my hands do not function well. Her assistance was very much appreciated and I believe above the call of duty. I can't be more thankful for service like am that and she should be commended for what she did for me. read more

Michael is always so helpful. For the most part this store is always busy but usually the mine moves fast .

Just went into UPS and thicker caucasian lady was rude. Her attitude her tone, absolutely everything. Usually when I go in they scan the return label and they print it and place it on my package but she told me I have the print them and tape them to my package very rudely and I'm not one to complain ever. Never coming to this store again if she is working at this location. If you don't like your job simply get another one. Customer service professional skills she lets something bother her and takes it out on other customers, and that's not okay! read more

I've been a customer here for years. The people who work here do a poor job and most are flat out lazy af. There is no emphasis on taking care of customers with a smile and courtesy. It's an attitude of like "I'm here working and what else do you want to ship please go away" horrible service. read more

This UPS store is consistently understaffed and the staff are unfriendly. I drive out of my way to go to the other Redlands UPS store where the staff are friendly and helpful and the store is consistently well staffed. No long lines at the Alabama location! I hope the owner of this franchise takes note. read more

Staff is friendly every time we come in. They can be very, very slow at times as in taking forever with each customer but we've learned to just come back. And when we do go back the staff is nice and helps us out with whatever we need. We even got our passport photos done here read more

I did not get the name of this employee but she helped me locate my missing package. Previous to her helping me, the male employee shrugged his shoulders and said there was nothing he could do. I felt robbed of my package, next day I came in spoke to the female employee and she went above and beyond. she has amazing customer skills. read more

It's a pretty sad day in corporate America when every child's lemonade stand is managed better than this dump. Today there was a big fat line heading out the door and towards the Naan Cafe. "Well it's after Christmas," you say, " and Amazon returns are hot and heavy." True. But that's not why there was a line. The reason is a complete lack of management. There were two people working. The older blonde lady with big glasses was helping someone get a Passport or something that involved copious paperwork, getting thumbprints, that sort of thing. Although she was friendly enough with the customer she was a little too chatty considering the baker's dozen of people in line. The older male worker then got a person who was just as time consuming -- and I had to wait 20 full minutes to served. And I was next in line. And had already invested 10 minutes to get to that point. There are three basic customers walking into any UPS nationwide -- 1. Amazon drop-offers. These people take under two minutes to be served. Super easy and fast for the most part. 2. UPS Shippers. These people start around 2 minutes and if they came unprepared last under 5 minutes. 3. Special Services. These people apparently need a lot of time, anywhere from 10 - 20 minutes each. EACH. Any IMBECILE of a manager should already know that you can't take two of this last type of customers at the same time. For if you do the store stops DEAD and a line explodes out of the store. So what should have happened is the lady with the glasses takes the Special Services customer. She gives a signal to the older guy, which means FOR THE LOVE OF GOD send any other Special Services people my way until that line is gone. This is not only management 101 but absurdly common sense. I do not blame the workers, I blame management. If one of them was the manager tell me and I'll pay them a visit soon. read more

*I would give NO STARS if possible* The older man that works here is so rude. Never a "hello," or even acknowledgement. I can't stand going into that ups store. No customer service what so ever. I have been going to the one on Barton now. Young adults work there and they seem to understand customer service. They greet you and engage in conversation if u are up for it. They can read the room and are far from rude. They are also very tech savvy. Try the one off Barton, stop giving business to these people that obviously don't know how to treat customers. read more

I'm so disappointed, I just had to close my box because the service is sooooo terrible! When I receive packages they don't check them in so I don't get the notification to come pick it up, multiple times they put my packages in someone else's box, they are really slow and there's always a wait, one time they lost my package and the manager left me a rude voicemail as if it were my fault! read more

UPS store in Redlands. Older lady there don't know her name was very rude towards me about a package I was picking up. She said it's out for delivery but they already left me a note to pick it up at store. I asked her why does it say that when they already tried to deliver it. She told me to not shout and I wasn't even shouting. She was very stern and hatred in her eyes towards me. I asked her to please look for package. And obviously it was there all that time. Like she wasn't even going to look for it. Very mean lady. read more

Kevin Michael thank you I was in and out literally in about 8 seconds. It was my first time returning something back to Amazon and Kevin made it a breeze cool cat with a cool attitude thanks again. read more

Wonderful team, very attentive & super nice! My family has had a P.o. box here for 4+ years, there staff right now is the best it's ever been. Would definitely reccomend! read more

Customer service is fantastic with highly knowledgeable staff. We went for fingerprinting and livescan and they helped with printing our documents to fill out and assisted with the livescan process. All staff are helpful and courteous and Loreen is exceptional. read more

Huge thanks to Kimberly at The UPS Store #0449 in Redlands CA!!! My mother in law had passed away recently, she lived in Southern CA while my my husband and I reside up in WA state. Not easy moving large and expensive items, we had a huge oil painting that we just didn't know how to transport. Kimberly/UPS to the rescue. Unbelievable job, she retrieved the painting, stored it safely till a special shipping box could be found, kept in touch with me then made payment easy. All long distance. Our beautiful painting arrived here in Westport safely and is happily living at the beach . Believe me, you can entrust your valued items to be handled with care and efficiency, thank you Kimberly and staff! read more

The UPS Store - Moved this safely...and it's huge! - Printing Services Near Me - Redlands, California

Great customer service here but PLEASE, staff more than one person on Saturdays and Sundays... I come here often on the weekend and 1 person can't handle a line of 10 plus people the whole day!! Especially when you guys do passports and holds up line for 20-30 minutes!! read more

just nowNEW Went in for an amazon return, and JAMES was very rude and had no customer service etiquette. Save your time and just go to another ups store. read more

The customer service representative by the name of ANNIE is outstanding !!!! 10 STARS FOR FIRST CLASS SERVICE. !!!! read more

I went in to return an Amazon box. Clerk said I needed to print the label. She then said I could e-mail it and they would print it, FOR $4.00! I'll return through staples from now on. read more

Associate pleasant but this UPS store in Beaumont should post a sign, I had bought a ups card to make copies before Covid then all of su they don't take them, supposedly new owners said they don't do that anymore, so why couldn't I get my money back? Bad business honor the customer new owner. I'll take my business else where you charge way to much for copies. read more

I've been a customer here for years. The people who work here do a poor job and most are flat out lazy af. There is no emphasis on taking care of customers with a smile and courtesy. It's an attitude of like "I'm here working and what else do you want to ship please go away" horrible service. read more

The UPS Store - Printing Services Near Me - Redlands, California

They need more help, number #1. Then everyone should be trained at live scan. It's not convenient for the customers to have to come in when its at THEIR availability thats geared around the hours of one specific employee and what hours they work. read more

I want to give a shout out to this store and especially the very patient, kind employee Kevin. I had a very difficult ( due to being an older nurse with faded fingerprints) live scan which took forever. Kevin was very polite and took the time to get it right as well as being very efficient and pleasant. If I ever need another life Scan I'd go back to this UPS store if though u live 20 miles away! read more

A lot of customers have no idea what they're doing and try to take it out on the workers. Overall they have a lot of patience. And get the job done. read more

I went in to this UPS store, #0449, on Redlands Blvd by Albertson's, to drop off a prepaid return mailer and when my daughter and I walked in rather than a, "hello" we were met with glaring faces. I told the man by the cash register I needed to drop off my mailer and he took it without a word and dropped it into a white bin. I asked him if he was going to give me a receipt, he retrieved the mailer from the bin, scanned it, handed the receipt to me and dropped the mailer back into the bin, all without ONE word. This is not the first time going into this UPS store location and they are always rude. One star, only because it was close by. My advice, go to a different location!! read more

1st - driver attempting to deliver my package did not knock or notify me that they were there. Instead left sticker and created 2 day delay for pick up of my package. Using same UPS store, my package that required signature delivered to my neighbor without signature. Needless to say, drivers are not good at their job nor do they follow instructions. 2nd - UPS store could not provide accurate estimation or resolution of my problem. Lack of empathy for a frustrating situation. read more