I dread coming to this ups but it is the closet to my house. The older woman that works here is not even slightly welcoming acting like it is bothering her to do her job. I came in looking for boxes and when I asked where they were she just motioned her head which rubbed me the wrong way and her tone and sour composition doesn't help. The only nice person there is a young girl I wish her the best because it would be such a drag to work somewhere where the the manager does not know the definition of customer service. read more

I have only used this location twice. Once a few years ago I went to drop off a package for return. It was never scanned and I was out the money. I don't no why I stopped there a few weeks ago again to just drop off a return package this time I got a receipt and again it's nowhere to be found. I would not ship from this location for some reason packages disappear. I have never had this happen at any other location ever. read more

"SERVICE" - from the mouths of babes... There is something to be said for the awareness and attentiveness of your elementary schooler. When a child can make a comment about poor customer service before you, the adult with the critical eye - there is a problem. As our little one would say, "you know its bad." We walked into this location because it was on the way to a nearby destination...after a minute without anyone saying a word to us, we knew we had to get on Yelp and see if we were alone in our experience. Our customer service rating = poor. It took a friendly young woman to walk from the very back of the store past two other employees who knew we were there but never acknowledged us to finally offer assistance.... Need we say more? read more

Came in for notary service. Jacqueline was very nice and super efficient. Great customer service with a great attitude.

I will never come back to this store, even though it is the closest one to where I live. Staff with the short blonde hair helped another customer (which was not a quick transaction) immediately after I let her know what I was there for (for printing/scanning to email). When she turned to address me again, she was rude to me, and refused to budge on outlandish prices. I've worked for UPS Stores before, and I know that there are, in fact, occasionally waived fees for customers (especially when the transactions are related). She only got more and more irate with me, as if she were taking out her day on me. I took my transaction to The UPS Store on Alessandro Blvd instead. The staff there were very kind, the customer service was excellent, and they did it at their normal price which was less than half the price of this store. read more

Twice I have sent in an online simple print job, 8x11 paper with 20 copies, and each time I come in to pick it up, they have no clue about my order. The first time I thought it was a simple mistake. Now that I am sitting here a SECOND time, with my email confirmation in hand, and again they have no clue about my order. Not only that, but they have no clue how to print my order double sided! The customer service is absymal at best. I was told to wait until Monday to get a refund. read more

Read the old reviews on "bad customer service" but every time I'm in there I receive great customer service! Granted, I come in with my packages ready to go... which I think puts less strain on them. Really though, ALWAYS good service! Prices are fine, I've never had an issue there. And I love their little cards! Big side note, but sometimes they're super funny.. I think they do passport photos, too. read more

Thank you Louie for the wonderful customer service! Within our short interaction you brought a smile to our faces...and had us laughing.

Went in to print out a menu and Louie took great care of me. Even though it got stuck in the machine, it still worked and came out perfect! Thanks Louie for great customer service! read more

I just had them make a banner for my son's deployment party. I simply emailed them what I wanted on it and asked them to design it. Great communication quickly sent me proofs of everything they had done and made changes when I changed my mind about some things. They did an AMAZING job! My banner looks so awesome and they were super quick!!!! I would highly recommend them for all your printing services! read more

across the street from me, so I can not complain. I do go there when I need to have something shipped that requires tracking. kinda small but I am only going there for one reason so it fits my needs. Just wish the prices were not so high. Got charged 75 cents for a 50 cent stamp. I was not aware they could over charge stamps. Paid it and went on my merry way. read more

Best ups store! Breanna was very helpful and she definitely made me feel like my stuff was going to be taken care of! She's so energetic and kind! 20 out of 10 would come to this ups store. I usually go to a different one with rude people but this was on the way to my job and I really had to ship something and damn I wish this one was closer to my home. Definitely going back to this one because of Breanna! Thank you!!! read more

Beyond unimpressed by this UPS Store! We took a USPS Express Mailing in last Saturday 6/6/15 with the shipping label affixed to the package and a USPS Scan sheet sitting on top of it all ready to go. We handed it to an employee who assured us that USPS had not yet been there and left. Only because we were contacted by our customer today (who had not received her item) were we made aware that this item had not been shipped with the USPS on Saturday. Upon hearing this, we went back to the UPS Store today to confirm the item had left and maybe the tracking hadn't properly been updated on the USPS website. Only to find that the package was still sitting there on their counter. It appears their employees do not know how to read and therefor the Post Man that day did not take the item as they did not read the scan form nor bother to look at the package and see that it was all properly posted and ready to go. They assumed the Scan form sitting on top was our attempt at postage. They are all clearly incompetent and should not be in the shipping business if they do not know the shipping procedures for the businesses in which they offer services for. In addition they were not willing to cover the charges to ship the item overnight as the customer needed it tomorrow. Thus us loosing out on a large sale and possibly a repeat customer. We never have done much business with them prior but definitely will not do ANY business with them at all in the future!! read more

I cannot believe a company can charge you $3.50 to print a label to use the shipping service they provide. I know FedEx doesn't charge customers to print out a label when using their service. read more

Normally I would take what I've seen in other reviews with a grain of salt, but everyone else has absolutely hit the nail on the head with this one. This place is awful. And everyone was right. The older woman with the short blonde hair should NOT be working with the public. She is flat out rude and I cannot believe she gets away with speaking to people the way they do. I full heartedly believe UPS needs to come in and check the way this woman acts because she is representing your name and brand, and if I was in the position, I would not want that to be my customers first impression. Needless to say after my experience here today with her alone, I will GLADLY drive the further distance to utilize another UPS location and I advise others to do so as well. read more

Good service. Helped us out a lot In a bind. Special thanks to Jessica. Helped us find best deal for shipping to texas.

I was just in this store and had to ship something out of state for next day delivery, had no idea what I was doing and the cute girl working there was so sweet and very helpful.. you need more employees like Sandra working there. Thank you again for your help, our package showed up next day and in one piece.. read more

came here at 4:05 on a saturday (not knowing they closed at 4) and the door was locked. there were two employees inside that actually unlocked the door for me and still helped me, even thought they had already closed. employees like that are what make people's day, it's the little things! thank you so much!! read more

Fast and easy notary service - Rada was very professional and all smiles Will be a return customer read more

When I went in there the staff was very cold and unfriendly. I realized there was a tear in my box that needed tape. The woman asked if I wanted her to tape it and I said yes, she then said ok you can buy a roll or we charge a dollar to tape it for you... Wtf!!! Every store I have ever been to has gladly helped me tape my box for FREE! Even my friend who was with me who works for ups was shocked and laughed because they never charge to tape. I thought she was joking at first until I saw the serious stare on her face. I will never ever go back there. Even though it was just a dollar I felt like it was unnecessary to charge that and then make a comment about me using a moving box instead of a shipping box. Who cares! read more

Just left this store & they couldn't have been more rude. It is Monday, but that's not a reason to be jackasses! Btw, why don't they have ups bags & boxes to ship in for free? after all it is the ups store! I will get some delivered to my house. Problem fixed & I will continue to use the friendly shipping store on Washington & van Buren!!! read more

Very slow and not friendly at all. I walked out after having to wait 5-10 mins to just drop off a box that already had a prepaid shipping label on it. I went to the UPS store on Alessandro and was in and out in a minute and the worker was nice. read more

I had to drop off a defective mobile device, which I already had packaged. I've never had any trouble with UPS & at this location the staff was very polite & fast.. offered me a receipt of delivery ~ no one's ever done that before. Thumbs up for customer service read more

I wish I could give this place less than one star. Brought a postage paid box in to return. The lady behind the counter was very short and rude. The box needed tape in one small area and she charged $1.00 for the taping! Really?!? I never post Yelp reviews but based on principle alone this warranted it. This place will nickel and dime you. Beware!!! read more

Thank you Crystal for going the extra mile for Service! I tried numerous other options for my shipping needs and she came through like a champ! I will definitely be doing business in the future with you! Thanks again read more

Have been coming to this location for years and am finally making it official. WE LOVE THIS STORE! Today Jessica L. was so helpful to my wife who was return Amazon packages without labels. Never once did she even hesitate at our unreadiness but rather just stepped up and helped out. Its good to see that there are still some caring folks working here in Woodcrest that actually care. Thank you for all the help Jessica... read more

I do not care for this UPS store. The employees are not very friendly, and I have used different UPS stores over the years. I would prefer to go a little further to get better customer service!!!!! read more

Thanks to Jackie for her professionalism, and making sure all my questions were answered. She is knowledgeable and very friendly.

I entrusted this UPS Store with the shipping of some very rare and expensive glasses across the country to Florida. I stressed the fragile nature of the glassware and the need for "special attention". The manager of the store, Kristi (Crystal Farmer) assured me she would personally pack and ship my three packages. They arrived on time and in great condition. The packing was done so well, if the packages had fallen off the truck, I don't believe they would have been damaged. All of the workers at this UPS Store were friendly and helpful. Really good and caring Customer Service is not dead in America. read more

This is the worst ups store there is.. they loose and steal packages, the service is poor, the employees are rude and use profanity for no reason.. I will never go back here again. I hope they get shut down read more

I was pleasantly surprised by the politeness and kindness expressed by the employee Sandra. I would definitely go back to this store compared to others. read more

I came in to the store to ship some items out I was very pleased with the customer service that ZULY & JESSICA gave me . I would highly recommend this location for fast easy shipping ! read more

I giving one star because I have to rate but this location have a old lady with a very bad aptitud very bad customer service not going back in there the other close to me that guy has a good customer service read more

This concerns Betty at the UPS office at 19069 Van Buren Blvd. in Riverside, 92508. My wife and I came to retrieve a parcel that was delivered to the UPS location and, for some reason, it was not immediately located. But Betty handled the confusion with professional courtesy and applied some problem-solving skills to solving the problem! A potentially unpleasant and frustrating event was avoided by Betty's judgement and skill. read more

Rada has always been an extremely helpful employee, she is very upbeat and always greets the customers with a smile! When I was there today a very rude woman was yelling at her for something that was not her fault and Rada handled the situation in a very professional manner! She should be rewarded for keeping calm by such an unruly customer! read more

Staff here is very rude. I am starting to think this of most UPS stores unfortunately. I was given attitude for wanting a drop off receipt for UPS packages that I was leaving. No, I am not going to leave 4 boxes there and not get a receipt. Sorry about that. It would be my word against yours if something were to happen. You are a UPS store. This is your job. To take my packages for UPS pick up and then give me a drop off receipt. It would also be nice if you did this with a smile and not an attitude. There is an older lady with short blond hair that has a bad attitude when I ask for a drop of receipt. DO YOUR JOB! read more

I don't know if this UPS store is worthy of one star. The store (5567) on Van Buren failed to tell me that a UPS driver has the authority to return a package if nobody answers the door upon delivery. I specifically declined to have it signed for so this didn't happen. So now I have to pay to have it shipped again. A note was left for the driver to leave the package on the back porch, just like everyone else does for my daughter and son-in-law. The store (5567) basically blew it off and said it was a UPS problem (someone needs to take a business course on customer relations). Talking to UPS, they weren't much better! So, it looks like I'll have to pay (someone else) to ship it again! read more

Thank you so much Rada Thms for taking time to help me track down my package I did find it thanks to youthere should be more people in this world like you read more

I took a package in to be shipped the first week of December. There were no other customers in the store. I had filled the UPS paperwork out at home, but didn't have the right sized box. I purchased a box and then the employee (older lady) took my items and left them on the counter next to the register. She said that she would pack it later and it would go out today. I didn't feel comfortable with the loose items sitting on the counter like that, unpacked, as I knew their value. I asked if she could pack it while I was still in the store. She said, "no, we don't do that. There are other customers' items ahead of you." I asked if I could pack it myself to ensure that all of the items made it into the box and she got very angry and told me should could get in trouble for doing that. I insisted on doing it myself or having it done before I left and she finally did so. She gave me an attitude and said that it wasn't there policy to pack it up while I waited. There is comfort and peace of mind, seeing it ready to go. So, needless to say, I won't go back to this location. I don't agree with their policy or their bad customer service! I'll pay the extra surcharges for better service at Postal Annex+ across the street. read more

Yesterday I went into that UPS Store on Van Buren and yes the "short haired older blonde lady" was so rude and hateful. I was just mailing a book and had forgotten the zip code home. I asked her if she could look it up since she was right on the computer. She said "No I can't because there are many Zip Codes for an area. I said, "It is a town in Maine with 700 people and hardly a population for a hundred miles around. She was nasty. I said OK give me the package and I will go to the post office. She then looked it up and said, Sure enough there is only one Zip Code. I said, "I told you I am from there and know about the Zip Codes." My husband and I were very cool to her and all of a sudden it was "Hon" this and that. Lady that doesn't cut it. Let me tell you Crystal is just as rude and not helpful. Once the time is up for our box it is Good-bye for us. I agree with you, "there are not many UPS stores where the people working there, usually the owners are totally lacking in customer service skills. We have been at three UPS Stores in the area and have found the same thing. Alessandro is terrible and La Sierra is just as bad! UPS Corporation train these franchisees customer service or you will be losing that part of your business just like FEDEX and Kinkos! Just because they have some retirement money and want to start their own business doesn't mean they understand that they are dealing with people/customers. Report to UPS! I hate to give the one star! read more