Just came to this location for the first time, and the service was great! Damien (I believe that was his name, sorry if I got it wrong!) was cool and very helpful! Thanks man! read more

The UPS Store - Outside the store - Shipping Centers Near Me - Rosemead, California

This UPS is quite small, I came here on a Sunday to do an Amazon dropoff. I'd say the experience was pretty good asides from the fact that the location seems easily bottle necked by customers. I waited a while since there was only one person read more

As a business owner, I really just want to get errands such as shipping done. This store does exactly that for me as it is my default UPS store and gets me in and out quickly. The staff is friendly and it's always pleasant to come here. Wish business a lot of success in the future and see you next time! read more

Sherie and Mike were the nicest people in the world helping me from start to finish with my return order. This UPS is my go to because the workers there make it that much easier with no hassle read more

Horrible Horrible Horrible!!! If I could leave zero stars I would. I keep hoping they will get better. The store is a HOT MESS. The guy who is mainly the front desk kind of just GRUNTS at you! Never once have I seen him smile...he thrfows stuff on the floor. I go in here all the time and he NEVER EVER knows answers to questions I have!!!! I asked questions today about sending frozen food, can they do it. His response..."well Yeah" It has to be overnight so it doesnt spoil. DUH...I know this. What I wanted to know is if I can put dried ice or ice packs?? He had no idea. Isn't this his business???? You can barely get in the door due to all the crap laying on the floor. Who runs this place????? read more

Quick and easy, love that they are open til 7 pm, def helps when you are getting off work late. Staff is friendly and nice, very helpful and quick on their feet. I love doing my amazon return drop off here. read more

I've visited this location on a few occasions. I've always received excellent first rate service here. Mike usually has been the gentleman behind the counter that has assisted me. Mike has always been friendly and provided excellent professional service. This UPS store will continue to be my go to store for all postal services. read more

With the convenience of so many UPS stores around me I choose to come to this one because of their great customer service. The workers here are always helpful and efficient. read more

This store STOLE MY PACKAGES!!!!! I HAVE ALREADY FILED MY COMPLAINT WITH CORPORATE OFFICE. Worst decision I ever made by dropping off my 3 amazon return packages at this UPS store on Wednesday 9/20/17 5:00pm. I should have went back to my regular Alhambra-Main store. First red flag: While I was packaging my items with my preprinted labels, I heard from afar that they do not giving out receipts. A few customers were told to leave it in the cart and it will be scanned later. Second red flag: When I went to the counter to drop off my packages, I was told to put it in the cart that was overflowing. I barely can find a spot to fit my 3 packages. This shows that they hadn't even touched any of the packages in the cart let alone scan and process them. I confirmed with Amazon that they did not receive any returns for any of my items that I dropped off. It is usually processed on the same day or the next day at my regular Alhambra-Main store. To the management of this store, STOP STEALING PACKAGES! Karma will catch up to you. read more

The associates here are nice and always helpful. There are a ton of boxes all over the place but that's just cause people leave them everywhere during rush hour and expect workers to put them in the back. I come in here often to ship stuff and even for notary! They are fast and efficient. Definitely one of the better UPS's that I've been too. read more

This is our family's preferred UPS and we have always been super satisfied with the service! They follow the safety guidelines and have always delivered our packages safely and promptly. During the holiday season, we send and return a TON of packages, and the people here have made it a simple and fast trip. It's always nice knowing that sending packages will be worry-free and I'm glad we can feel confident in our local UPS. read more

Hours are listed as 7pm on Yelp and the official ups page. I am standing outside at 6pm and it is closed. O hours posted on the door either

I always had a pleasant experience at this location. Fast service! & efficient. They get the job done.

Sherry & her team were GREEEEEAT!!! Can't express enough in words how grateful I was to them for handling an international shipment for me from START to FINISH! Thanks to them and UPS!! read more

Best service and UPS ever!!!! I normally don't leave Yelp reviews, but I'm a regular here and I'm always so floored by how wonderful the service is, especially compared to other carriers. There's usually barely any line and when there is, it goes by fast. I ship tons of presents and Amazon return packages, and whoever I get at the counter is always happy and helpful. Quick with the packages too! I also see the owner, Sherie, a lot and she always greets me with a warm hello and a big smile. She just seems so genuine and kind and friendly, and she always asks about my day and how I'm doing. If it isn't busy, we have short little conversations, and it seems like she genuinely cares about how I'm doing and how my experience is here. Also, they're really good about covid safety protocols. Last time there was a guy without a mask who wanted to come in and they told him he couldn't enter without one. He said he had lost his, and Sherie said she had extra masks for customers and just gave him a mask! There's plenty of antibacterial gel and they make sure people are standing 6 ft away. If you're anywhere in the area, definitely check out this UPS! read more

Extremely unpleasant staff here! I gave them so many chances, failed me every time. Staff never crack a smile and when called, they were very short and dry and sometimes sounded very irritated!oh welll I guess these folks didn't enjoy the job much and certainly didn't care enough for customer service! ‍‍ read more

Fast as they could be and friendly. They also do print shipping labels from other companies for like 4 bucks.

Very friendly and fast customer service. I came to do fingerprint for my job. Damian was there and he helped me with the process. He's very nice and friendly. He knows what is a customer service. I recommend you guys to pay a visit if you have to ship something and ask for Damian he's always ready to help you. Good job Damian. read more

I felt really sexually harassed by one of the workers here. I came in to mail two tires to my bro in another state, and asked one of the workers to help me get them out of the car cuz they're kinda big. The guy with a grey bandana on his head said "I'll help you if you show me the tattoo between your thighs." Mind you I was wearing a long skirt that covers my thighs where my tattoo is. I told him that's inappropriate but he either ignored me or didn't hear me. Either way, that was a very uncomfortable experience. You should be giving your customers basic customer service without sexually harassing them. With that said, the hearing impaired worker was very helpful, patient, and respectful. I really appreciate that good customer service read more

I've been to many UPS stores and this is the first UPS store I've been to that had a "No" receipt policy. It's been a few days and the company I shipped my package to has not responded to me to verify the package was received or enroute. I'm going to follow up with corporate to see if it is in fact true that they have a no receipt policy or perhaps this is the privately owned store managers policy. Even when you demand a receipt, you're not getting one. I went into this UPS store to drop off a package that i had already pre packaged and placed a return lable on it. The cashier with the apron named "Adrian" told me to "just drop it off in the empty cart." When I requested that he scanned the bar code to show proof that the item had been dropped off at the store, he stated, "Yeah, we scan all our packages." I asked him if he could scan it and he said. "Yeah we will." Even though my package was the only one in the cart. I asked to have a receipt to show proof that I dropped off the package and to have a tracking number and he said "We don't give receipts." I almost wanted to take my package else where but because I was in a hurry I chose to leave it sitting in a cart, unscanned, with no recipt and no proof that I dropped it off. I thought about it some more after i left and I am disgusted at how the employee didn't seem to care at all and continued with his merry way as though scanning a package would inconvenience him, which is his job, and no other customers were inside the store. I definitely do not recommend you come into this UPS store with their non customer friendly policies unless you want to take the gamble and some how hope that your package gets there. read more

By no fault of the employees, but who ever OWNS this store and is responsible for the pricing is a crook. I'm sorry, but this neighborhood isn't Beverly Hills. $2.50 for the first online print, and a whole $1.00 for every additional print? I paid $7.50 for 6 sheets of paper and to use their computer for literally 5 minutes maximum. I could have bought a decent meal at that cost. Maybe try stealing from rich communities. read more

I went in to photocopy some stuff for school and the guy that helped me was more than kind and patient with me. We had a difficult time figuring out how to work the scanner and get our images doubled sided however he still showed nothing less than awesome customer service. He even offered to charge me only for the amount I needed instead of each copy messed up on and test runners! read more

This place charges $2.5 to print one page of paper! ONE page. :) most expensive printing service in the world. I guess their ink of the printer is made by gold. can't think of any other reason. The purpose that UPS provides the printing service is for their customers' convenience. But this UPS store is trying to use this chance to rip off their customers. Worst UPS store read more

Terrible customer service!! Skip this store and find one of the many others with helpful staff

The employee here says they don't take drop offs for USPS. I've been to over 30 ups stores, and they all accept USPS drop offs. What's with this store? Don't come here, go to another ups store. read more

Everyone here at this location hands down is the best. Especially Mike (the hearing impaired person) and the Asian guy is always there to deliver the best service for their customers. I had about 15 skateboards to mail out (some even out of country!) and didn't have a proper solution to package them. Not only did they come up with a affordable packaging solution, all of our skate decks arrive safely without any complaints (as of 2/1/2017)! They both work hard and truly loves helping out customers. I hope they get some sort of recognition from UPS! read more

I regretted for going there and print. I printed 1 page, and It costed me $2.50 for black and white!! I was in a hurry so I printed anyway, but no more next time. Good customer service tho. However they offered me a free Express Envelop, which I think it costs more than the ink. So funny!! read more

The UPS Store - Shipping Centers Near Me - Rosemead, California

This is the worst franchise of UPS store i have ever set my foot in. UPS allows customers to obtain a drop receipt for dropping off your packages. We send huge shipments to Amazon and we are required to get a drop receipt. If you need one, don't count on getting it from this guy. The owner here is the most unprofessional human being i have ever dealt with. He screams at you and tells you to get out of his store just for asking for a DROP RECEIPT. I even waited until the store was empty one time and he points to a wall of boxes and tells me to get out because he doesn't have time to click a button to print out a receipt because he is so busy when there were no customers in the store. Yesterday when i was there, he screamed at me in front of other customers. I called corporate to file a complaint and they pretty much told me nothing can be done. It sucks UPS corporate would allow such a person to represent the face of their company like that and not do anything about it. Because of the holiday season, you never know what will happen to your packages. And this location is pretty shady. MAKE SURE YOU ASK FOR YOUR DROP RECEIPT. Other UPS locations nearby are very aware of this owners business practices. He has no regards of what "good customer service" is. He doesn't care. Beware...WORST CUSTOMER SERVICE EVERRRRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I now have to go to the one on Las Tunas which is a little bit farther for me but well worth the extra drive. They are much more friendlier over there and really know what good customer service is...unlike this guy. Oh, let me add: The first time they gave me an issue about printing out a drop receipt, he screamed at me demanding which employee of his was giving them to me in the past so that they can fire them. What??? Really? You're going to talk like this to a customer in front of other customers? I was in shock... read more

I was in there today to ship a package and Cesar helped me, he was very helpful with getting me through the shipping process. Thanks Cesar for making my visit to your store a very pleasant one! read more

Small, messy, a bit disorganized. If you're just dropping off something, then look at the employee with a confused look on your face and she'll tell you to drop it in a random pile with a bunch of other boxes. Follow her directions, then hope to hell it's in the right spot and your package gets to its destination on time. read more

I always come here for my UPS shipping needs and for some reason I always get Mike. I am assuming that's his name because he wears an apron with "Mike" on it. :-) Lucky me because he is so friendly and all smiles. He is really helpful and I love when I receive great Customer Service. I believe they stay open until 6:30 pm which is very convenient to come right after work. Thanks Mike for all your help! read more

Opening store hours: 8:30am The manager (with the Indian accent - as other reviewer's stated) greeted me at 9:05 am!!! He arrived (yes, it's been raining lately) and pointed to the sky.. IT WAS CLEAR BLUE!!! So that excuse, I didn't buy it! Then I have to wait for him to unload his car and for him to park it!! I needed the notary service and I missed my appointment at the clerk county office! He didn't apologize, was rude and to top it off... his damn computers weren't working, so I couldn't use my credit card!! So.. to narrow it down, He was 35 minutes late, rude, computers were not working, before he helped, he had to unload his car and then park his damn car! Nope, never again. read more

This review is for Mike! It was my first time coming here to return something and honestly I wasn't sure what I needed other than the label. Mike smiled at me and I told him what I needed and half way he stopped me gently and told me that he was deaf and if I could write down my question for him smiling. After I wrote my question, Mike was super nice and did everything for me w/o any issues and in my mind I thought "damn that was easy!" but the entire time, even though we didn't say anything, Mike's smile and great attitude was just really brightening and I have to say...it was the best customer service I ever gotten from any restaurant/service. From reading all the reviews here, if I need to return or pick up something, I'll definitely try to come during the time Mike is in because customer service is important. Thanks Mike for brightening up my day! read more

This is the best UPS location ever. Hands down the friendliest customer service you can ask for.

I have to respond to this rebuttal by Rohinton. First, to state that I had provided an incomplete address is very inaccurate. The address was "complete" in the eyes of the recipient's secretary, friend and colleague. Should I have included directions with the packaging? Secondly, neither the recipient or his secretary got a post card. On a tangent, I believe five days is too short of a respond for most people to respond. Finally, I assumed everything went well after I saw that the delivery landing safely within the metropolitan area that it was intended to go. I didn't see a need to update since I was so used to competent service. Bottom line: Neither the UPS store nor the manger called me back to work something out. They misled me to believe one thing in the beginning then retracted when it wasn't in their favor. I don't expect them to handle everything with customer service, but to write me a rebuttal as the only form of communication through Yelp is in extremely poor taste. I understand that this is a business, but I'm not a $ sign. Learn to satisfy a customer and he/she will support you even more. Piss off someone and you lose them for life. "The address provided by customer was incomplete. To overcome this common problem, UPS searches for a complete address on the USPS site to see if they can obtain a complete addres and sends a post card to the intended recepient to call UPS and provide a complete address. The package is held with UPS for 5 days. Additionally, the sender was given a tracking # to track his package. When the sender does not track the package and alert the UPS store of an address problem for several days, the package is then sent back to the sender's address after being held for 5 business days." read more

Worst customer service. They don't want to give out receipts for drop off. They will lie to you by saying that it's their policy. When you ask them who set the policy then they will refuse service and ask you to leave. Rude and completely untrained employees there. If you want your package delivered safely then AVOID this place because they don't give out receipts. read more

CRAZY...I came here for a quote on shipoing 2 cups and the guy wanted to charge me $30 bucks. Being that this was the first time i was shipping out a product the price just didn't sound right..so i went to my local post office and only paid $11 bucks. Two stars cause associate was nice and helpful but prices were ridiculous. read more

On UPS website, it says it opens at 8, when I went there, it says 8:30 at door. And i waited till 8:40, no one came. Couple months ago, I also went there before the closing time, but it was closed long before the supposed closing time. So now i'd detour a bit to go to another UPS store. Such a waste of time to go to this store. read more

Went here to try to purchase a box. It's was probably the employees first day on the job it took him 15 minutes to figure out how much the box cost. Then he quote me $24 for the box. $24 for a fucking box?! Are you fucking shitting me? You're smoking too much cow shit you dumb fuck. I went to the uhaul store on Rosemead blvd and mission dr and purchased the same box for $1.70 Anyways fuck you ups store. read more

Don't get it twisted.. that's a NEGATIVE -1 star for the owner "Mr. RON ". And a 10 star for Mikey, the other big guy and the female employee. Okay, let's start. RON the owner of this franchise is a little small man with a very big attitude. As I watched him eating his cheese Nan, he was yelling at his wonderful employees. Something about a cucumber stuck in him, somewhere.. I don't know, but it was mean and disrepectful to yell at them about the Giant cucumber that was stuck... I had asked him if I can get a drop receipt, which is FREE...or maybe a penny or 2 and the cost of ink that's slightly used to print a few letters and numbers. He responded with cheese Nan flying out his mouth, GET OUT! Don't you see I'm eating my cheese nan!?! It was really embarrassing to be scolded in front of other customers. I had to reload my heavy boxes back onto the dolly and roll out of there, with cheese nan pieces on my shirt from him yelling at me that aggressively and close. So if your a fan of cheese nan being spat at you, then this is definitely your spot. But for me, I'm not a fan of being scolded. The trick is to call and ask if he's there first. If he's not there, I strongly suggest you go there and have mikey help you. He's awesome. read more