This place is HORRIBLE. I sent some very important documents to VA. They sent my paperwork Priority Mail through the USPS. They told me it would arrive on Tuesday it arrived on Saturday and they charged me $9 more than the post office would have. I would have went to the post office myself if I knew they were falsely advertising their service. I WILL "NEVER" send ANYTHING through UPS again. read more

Zineca helped me to resolve the issue caused by UPS delivery driver. On the tracking, it says the driver was unable to deliver my package but no UPS truck showed up in my house. I have camera to prove it. The customer service waste my time calling and upon requesting for supervisor, customer service said the supervisor will call me back in 30mins and never happened. I thank this UPS employee that helped me find my package. read more

Mr. Washington is a smooth operator at the store. Despite the high volume of customers filling up his lobby, he keeps it moving swiftly and does his best to absorb wait times. He was flying solo....so his ethic was impressive. read more

I've always had great service at this location, and I am a long time customer, I've always been in and out quickly and never had to wait in long lines. The staff has always been very welcoming. For the last several times, I've been helped by Seneca. He was friendly, helpful, and very thorough each time I went in there. Thank you! read more

Didn't know this location existed but happy it was on my route of errands for the day. I needed to return an item to Amazon via UPS. The store is not very big but not too small, in that there were a variety of products and services available. Two sweet young ladies managing the counter. I waited maybe 2-3 minutes max. I was all done in no time. Very friendly service, both ladies greeted me hello, bid me goodbye and thanked me for coming in (I don't experience/observe that level of customer engagement much anymore). I observed both ladies answering other customers questions and providing recommendations based on their needs. Would certainly use this location again. read more

I walked into UPS store and I'm giving a big shout out to Xochitie she was so helpful as I was a little frazzled as I was on a deadline to turn in paperwork for my work that needed to be sent THANK YOU .... Customer service does still exist .... Give your business to UPS florin and they will take time to help you!!! read more

Called the UPS Store talk to Very Nice Lady on the phone, was very kind to me on the phone. When into The UPS Store, was in and out less then 10 minutes The store was very clean inside and outside of the store. The Restroom was clean as well, The employees was very nice to me, I Roy Wassner Approve this 5 Star Review Have a Great Amazing Powerful Beautiful Safe Glorious Rest of The Year, Fill with Passion . read more

It's always quick when I go here. All the staff is friendly and the all seem to work really well together. They have all services. From notary, to fingerprinting, all the to the usual UPS stuff. It's the go to spot for shipping!!! read more

You will be overcharged. If your box weighs one pound but the dimensions give the UPS store clerks the option to charge you for 4 or 5 pounds...the chicks here will do it! The tall gentleman that works there is the best. His customer service is on point and whenever the other two ladies help me they are rude and have customer service issues. 3 stars for him. read more

Terrible service. Slow, inefficient people who don't like or care about their jobs. Screw this company! I will never use UPS for anything again. read more

I really hate mailing things, but this UPS store is my favorite. Yes, the parking lot is horrible, but if you go at different times (weekdays at 10am or 1pm) you can usually get a spot up front. Unbelievably, I have never had to wait for more than one customer. Even today, the place was busy, but the staff is so fast I was in and out in about five minutes. The staff is always very kind and friendly to me, makes having to run errands a little less awful. read more

Unreasonable wait time in line. And they refused to ship my package because I used recycled waterproof paper packaging--this is a thing. They said I had to buy their packaging instead. Mind you I run a small business and I source my shipping products to make SURE they meet all requirements. I've been shipping products for years, I think I know what I'm doing. read more

Again I visited today the 28th. Seneca was focused completely on the task at hand. He is the consumit professional. I so appreciate his kind approach. Always going out of his way I'll be back soon. Thanks so very much Seneca read more

i can't return a Amazon package with the, Amazon box it come with, because it is a USPS box. I go home and covered all the box, and still can't return it.... and I have to buy a box there because I don't have that size of box, nice business skill!!! read more

Came to do a live scan in order to get new job. Went and had it completed on 11/17/21 no report was ever received by employer. Called the ups they stated everything on their end was correct. The employer called and was told they same thing. Reached out to the DOJ to find out the info input into the system was in fact not correct. Went to ups store they were not apologetic at all and said all they could do was rescan my fingers. They almost cost me a job and on top of that now some random place has an FBI AND DOJ background that has my social and all my personal info on it. read more

I had to go in and drop off the CHEGGS.COM rental textbooks here. They worked fast. They even affix the mailing insert onto the box. They are so cool and there wasnt a line when I came in. It's sporadically busy on other days. It depends. Overall, they have always been friendly and nice here. They are so reliable. read more

Horrible experience. Fraud and humiliation filled establishment. If you like to deal with sketchy individuals who in a rude manner try to rip you off every single service and item in their store then this place is for you. I went to print couple of files. 1page each. Simpe task you say. I told one of the employees. Let me send you one file and you can print it and I'll send you another one meanwhile (I had to look for it). She did and I asked container for printed label. She gives me total $1.17 for 1 black and white printed page... I thought she might've charged me for this label container and I didn't question the price then. I finally found another file and sent them to email. "Your total is $1,17." Says employee. At this point I realized I'm being ripped off. Instead of advertised price of 0.15c/page. They charge 1 dollar to receive an email (which by the way is never mentioned anywhere) and on top of that 0,15c per page. I questioned this absurd fraud and she brings manager. Meet Cindy. She'll make even this simple task hate your life! From the get go she started in rude manner point to the A4 paper where it apparently SHOULD give me an idea of their true pricing. I read the paper carefully and it never mentions they charge $1/letter received. It says computer/usb use $1 which I never actually used. And I pointed it out. She again in the rude manner says "it's in our system it's not a retail store!" At which point I told her that they should follow advertised pricing in their business establishment. At which point she told me "take a picture and go to consumer affairs than!" I thought taking picture would be actually a good idea and proceeded taking it at which point she mumbled to herself thinking I didn't hear "idiot". This experience totally devastated me. I can't imagine how far they go scamming people at this place if they go that low ripping people off for $1... People please be aware! read more

The UPS Store - Their disclaimer for printing services which is not being abided. Be aware of this scamming establishment! - Shipping Centers Near Me - Sacramento, California

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New Review: Their windows computer ruined my USB! I used my USB memory stick in their computer to print something and afterward it changed all my files to .Ink files and reduced their size, and I can't open them anymore!! (The files were created on an apple computer). Spent lots of time on online forums and my files are still ruined. I hate this place. Original Review: Girl left a grocery sack worth of my financial papers on the counter after I had just paid to have them shredded. So anybody could have walked up and taken them without her even noticing because she never touched them then immediately started helping someone else. She was friendly, but that's a huge No-No in terms of professionalism and trust. I have no idea if they ever got shredded, or if they were stolen by an identity thief, or sat on the counter all night before getting put in the trash. I immediately regretted coming here. read more

The staff are always very nice. It's always better to stop by right before they close so you don't have to wait in line. They also have computers if you need to print or email something. read more

The sales associates are very knowledge and friendly. It's very convenient location. I like that it has the option of Amazon drop off too.

I paid for five pages to be faxed yesterday. The clerk said that it would take about an hour, and that she would call me once it went through. Well it's Tuesday, and I called them and she claims that the fax number is still busy, and that my documents have NOT went through to the IRS. I find that suspect. Unfortunately, I work 8:30am to 8pm across town, so I can't return to the ups store and retrieve my documentation from them because I would. So now I'm at their mercy until I'm off again on Monday, and if my shit still hasn't processed I'm getting my money back, and I will NEVER use their services again!! My documents are very important. The IRS fax number shouldn't be busy for days that's fucking ridiculous. read more

Store manager Cyndi Nguyen rude as heck and not the 1st time her customer service skills are questionable. Lies and is untrustworthy. I told her she was rude went I went to pick up my packages and the next day she sent my new packages back claiming time expired and when I called customer service she later updated the system to say I rejected packages. Cyndi refused to let other staff willingly help me. She is a workplace bully and hates to be called out on her attitude and behavior. STAFF ARE AFRAID TO SAY ANYTHING because she may fire them. Now that I've seen what she will do to customer packages.. I believe staff have good reason to be afraid of her. read more

The UPS Store - Tracking log Cyndi tried to fix her vindictive behavior - Shipping Centers Near Me - Sacramento, California

4 days following the request to speak with an owner or proprietor, I've received no attempt from the facility to resolve. They have compromised my personal information and by release my credit card information and drivers license information to an uninvolved third party, all the while attempting to fabricate a reason for the incompetence because their manager doesn't have the resolve to deal with a customer complaint. I will be holding both The UPS Store/UPS corporate as well as Cindi, personally responsible. This is now been turned over to the CPB, FTC, American Express merchant violation, and local prosecutors office as they have now stated they will not return my property unless I pay an additional $300, in addition to the $158 that they have already received. They are attempting to extort money by using the theft of my personal property as leverage. read more

Sometimes, you just need to do a quick fax or get some other small business task. Today, I needed to send a fax and dropped by this location. Stephanie was super helpful. When the fax machine didn't send me fax, she took a copy and offered to send it once I got back to the office and checked the number. When I called, she told me they were busy and put me on hold. I hung up and was going to call back in a few minutes. She used the caller Id to call me back. That's just responsive great customer service. Sometimes, they can be busy, but that's because they fill a lot of people's needs. read more

I visit ups stores frequently.. Today I was at this store.. The store manager was very unprofessional and rude. I asked her to help me with copies and she was like put the original and press the green button.. She was snapping and very disrespectful.. When I pointed out her mistake and asked her why she was speaking in that tone.. She said don't come back to that store. Um I won't and I will tell others of my experience.. read more

I took my amazon returns to this store, I had actually stated I would drop off at Kohl's which is not close to me and I did not realize i had done that..Stephanie took care of fixing it for me., she was pleasant and super helpful.. excellent customer service!!! read more

The lady that helped me today prior to closing was awesome... i showed up 15 minutes prior to closing.She was helping a customer out already, but she still managed to pay attention to people coming in and acknowledging them. I came in to get 6 pieces of papers copied . She got it done before i could shop around for supplies. I was in and out of there in less than 5 minutes. I wish i couldve gotten her name so i can write to corporate. Next time ill stop by to get her name. I came in on jan27,2018 around 445pm . Thank you for hiring more than a body. Outstanding customer service. I was the one with no voice because i was sick maam. Thank you for being awesome read more

If I could give it zero star I definitely would. HORRIBLE SERVICE! HORRIBLE MANAGER. First I just want to state that the store manager/owner is rude (CYNDI NGUYEN), and does not know how to withhold a company. My experiences at this store is sadly horrible. She wants to withhold someone mail which is committing a crime with a federal law, for one you cannot withhold someone's property if you have a personal issue. I go to the counter to have one of the worker that helped me to find Cyndi Nguyen snooping behind her (while she had a line of costumer and wanted to waste her invaluable time to be focused on me because she's just felt the need to be extra) to tell the coworker that my item has been shipped back and that we don't take items that are ship to this address... (Which was a COMPLETE LIE), she knows and I know the item was still there because the coworker was confused to why she even said that was a give away and the fact that my ups tracking number and costumer service rep said it was still there. One thing about a liar , they continue to lie unfortunately because my item was there for pick up until that Friday, she signed off my package at her store as well (so if it was shipped back why did UPS costumer service representative on the phone states my item was still there and second why sign off on a package that is mine if you don't take package within a certain address) doesn't make any kind of sense, she was into her feelings and didn't want to give me what was mines. She states that she signed it back to be shipped back to my house to find out she lied again, long story short this is beyond horrible costumer service, she should not be able to run a business she doesn't know how to handle, after reading all these reviews of her faulty self I am not the only one who see's her negative attitude and crappy service. She does over charge for no reason, 2$ for taping fee ? that's really ridiculous. I came across other UPS who would gladly help you with that service. To resolve my issue on my end the business bureau will be investigating this situation along with others, I took it a step further as well and advise corporate of such an act of withholding someone's mail just because you may not like someone. If she could do that to me she's able to do that with someone else package wasting their time that does not need to be wasted off ignorance. read more

Had an Amazon return which I was charged for thru Amazon for fulfillment with UPS. I brought the order to this store and they charged me $1 for 1 small strip of tape for the package. The person at the counter was polite, but still... read more

I came in needing a fax and I had a few drop offs to ship out and was in and out within 10 minutes. There was only one other person there and the staff was nice. The name of the person who helped me was Melvin. He took care of me and gave me a good chuckle. read more

This is not my usual UPS shipper/drop off location, but as I was in the area for work, I looked on Yelp, found this UPS location, & thought it would be as nice and professional as others I've used. Sorry to say, this location was not nice or professional. There were about five customers, along with one employee, during what would seem to be a busy time of day. The employee, who was with a customer, as well as on the phone. Never once acknowledged waiting customers or new customers entering the store. Finally after several minutes of being ignored a few customers, who came in after me started asking him questions, while he was still on the phone & with a customer. So, since I only needed to drop off a "pre-paid" UPS package, I as well stepped up and asked him if I can just leave the package with him. He promptly took it turned & tossed it on the ground behind him! No "yes, I'll take that for you, & have a nice day!" Oh! Ok! I could have done that 5 minutes ago, just hang a sign saying "toss & go! If just dropping off" read more

I am moving internationally and need to have an FBI LiveScan done. I have been told UPS store does this by several attorneys. So, I call this UPS store and asked if they do FBI LiveScans with fingerprinting. The woman on the phone said yes, they do that. I explained that is MUST be an FBI scan, not just a California state scan from the Department of Justice. IT MUST BE AN FBI SCAN. She assured me that this was done there and that in order to do it, I should print the form from the FBI website and bring it in. Ok. I explained AGAIN that it has to be FBI, not DOJ. Yes, no problem. OK great, I am on my way. I print the form, fill out the form and bring the form to the store. They start doing my electronic fingerprinting scan. Then the woman at the counter says this is the wrong form. I say, "This is the form the FBI and two immigration attorneys told me to fill out." Oh, she says, it's an FBI form. That's the problem. They don't do FBI forms there. Ok, I say. I just called 30 minutes ago and spoke to a woman on the phone who sounds exactly like you. That woman told me that you DO process FBI forms. She told me that three times. And since I am here and there are only two people working and one of them is male, that means by power of Sherlockian deduction that the woman on the phone was... (drum roll)... you. So why did you tell me you process FBI forms if you do not? She says I must not have spoken to her. Most likely someone else. But the woman I spoke to on the phone had her voice and her accent. The woman I spoke to was quite rude and tried to tell me, "I am trying to educate you on how things work." When she admitted she had no idea how anything works. No, I am educating you about how to answer a simple question. read more

5stars entirely for Derrick. His patience and professionalism is highly admirable. I came into the ups store today a little after 5pm which is i guess is a rush hour period which occurs since they close at 6:30 and the last postal pickup was gone and the second sales associate was getting ready to leave. The store is constantly busy since they offer a wide range of services; from notary to fax and copy, to postal box rental and shipping packages. But most people were in-n-out. Their business did not take long unless some unexpected technical problem occurred, like it did to me. It was my first time trying to return an item that was purchased from amazon which was a large LED light set that weighed 40lbs. I don't own a printer and i thought that i could pay $1 to print the return label at the ups store since that option was noted on amazon website. But the female associate who was soon after getting ready to leave told me i'd have to pay $3 to use their computer n internet plus 10cents to print the return shipping label from amazon or send the link as an attachment to the store's email to have them print it out. It felt unreasonable since amazon clearly noted when I requested the return that it would be easy to do and there were many options including home pickup, and store-drop off. At one point i even considered just stepping out of the store and taking my package to usps if we could figure out a way to send this purchase back and i swore to never use amazon again. To keep a long story short, thanks to derrick who patiently looked up the customer service phone number for amazon returns, allowed me to access my amazon account to retrieve the postal label i needed, waived the unreasonable fee for internet usage, and helped me complete my return all while juggling several other customers. I greatly appreciate his help. Amazon and UPS you've kept my business thanks to hardworking and helpful customer service associate like Derrick - knowledgeable, reliable and hardworking, worthy of management responsibilities. read more

Cyndi is amazing! She takes care of all of my business needs with just a phone call. I usually get things shipped from Los Angeles to Sacramento for my business. She only needs the weight, measurements and location of pick up and sends it right to me. Easy and convenient not having to run into a UPS store every time. I used to deal with FedEx but it was very inconvenient. They did not know my account so every time I called, I would have to start over. Thanks Cyndi and team for taking care of our small business! read more

I would give 0 stars if I could. DO NOT get your important documents notarized here. The public notary and manager Erika Zamuido, is a trash employee... I went to get a domestic partnership document notarized and she did not do her job properly which in turn made my registration denied by the California Secretary of State. HUGE inconvenience when you need to get health insurance for your significant other and it has now taken TWICE AS LONG because of this trash manager. As I returned my documents to her to have her do her job correctly she giggled and brushed it off, very very unprofessional and not considerate of the inconvenience and stress she puts on other people because she doesn't know how to do her job. I asked her for a refund for the $30 fee($15 per signature) because she DID NOT provide me a service and she denied me a refund. I couldn't even express my fustration of her trash service, she was talking over me the whole time, very rude!!! I am going straight to UPS to complain about her unprofessionalism. DO NOT GET YOUR IMPORTANT DOCUMENTS NOTARIZED HERE THE PUBLIC NOTARY AND MANAGER IS TRASH AND WILL MESS UP A SIMPLE JOB AND CAUSE A HUGE INCONVENIENCE AND DELAY IN THE PROCESSING OF THE IMPORTANT THINGS IN YOUR LIFE. read more

Wow!!! I come to this location pretty frequently to get copies or print documents. I always received excellent customer service from the ladies and gentleman who work here. Well on Monday July 23,2018 I had to stop in really quickly so that I may print 2 very important documents before my appointment. I get on a computer and print the documents from my phone. When I get to the counter I realize I didn't have my credit card with me. ( Changed purses) so I'm trying every card I do have with no luck! Mind you I'm on a limited amount of time to get this done and make my appointment. My cards kept decking the 3.35 amount! I ask the lady is there ANYWAY I could take my documents and come back later to pay??? She quickly says yes and I offer my cell phone number as well as my first and last name. The two ladies who helped me literally saved my butt with this kind trusting gesture. When I came back to pay my debt she says oh you came back lol I'm like yup my word is bond and you ladies did me a favor so thank you so much! Long story short the ladies here went above and beyond their duties to help me get my business taken care of! Shout it to the staff you guys are amazing! Keep up the great work!! read more

Turqoise is the best. Always a pleasant experience, helpful and very knowledgeable. Quick in and out to handle all needs. You rock!!!

I'm gonna start my review with a positive note, the girl who helped was knowledgeable answered all my questions . She helped me the moment I walked in the door . And was patient with me , however you can tell she did not want to be there . Which is fine everyone is allowed bad days . I feel it . But the young man who did not help me , that was behind the counter with her as well . He was also not in a good mood and kind of rude to who ever he was helping . Then there was this kid was playing with some merchandise and the mother had her hands full with her infant . Her literally was playing with it for 2.3 seconds . She hadn't even notice what he was doing , when the young man jumped down her throat . Yelling please don't let your child play with that like that . I felt so uncomfortable for her. She was so embarrassed she got her stuff together left the store ( she did correct his behavior but that's not the point ) I'm like what's going on here ? Is this place sucking the soul and joy out of the employees . Anyway probably will return to this location again since I was in and out , and the girl was helpful . If I had to like today . read more

Heads up ~ if you are mailing a package and you have the UPS label ~ tape the box BEFORE YOU ARRIVE. I was doing my roomie a favor and dropping off her return and we had the label on the box. It wasn't taped up but I thought "hey UPS' commercial talk about all of their packaging and even someone told me where the closest one was said they will tape it." Easy peasy right? Not today........cost to tape a box $1. I dug in my lil purse and found 35 cents ~ not going to cover it. Okay I will use my card for $1 purchase. I was then told they were going to charge me $2.50 to use my card. Wait what? So it would have been $3.50 to tape a small package right down the middle? Nahhhhhh ~ I picked up my box to leave and a nice lady gave me a dollar to mail the box. She couldn't believe it. I thanked her and decided a) do my best to tape a box before mailing it via UPS (if I have to) and b) do my best not to mail anything using UPS. Lol! read more

Every time I go here there's something different being told to me. I've had three experiences here. The first time, delivery date or price wasn't an issue- I just needed to get the package out so I didn't even I just bit the bullet and thanked the supervisor for taking care of me... The SECOND time, I got charged double the price of what it should have been, and on top of that, the package "disappeared" for a few days before being delivered to the recipient LATE and with a different tracking number than what I paid for. Which makes me think (or know, actually because I called UPS directly about how this could have happened) that I paid for two day, and they just reprinted and slapped on a label for a much cheaper shipping rate and played me out of $40. Today was the icing on the cake though. This girl approached me while still on her phone. Her supervisor (who is actually really nice and the person I worked with during my first visit) literally had to tell her to look up and she didn't even do that immediately, which honestly, come on, put your phone down. I asked her for quotes and for some reason both of her price quotes were MAGICALLY $10 dollars higher until I was like why are these so expensive. One box was literally an empty box with a single dog toy in it and her number was absurd. When I questioned her it suddenly dropped (but was still high). Onto box number two, super high initial quote and then she brought it down. Look- I work retail sales. I know what she was doing. Be transparent. I would have GLADLY paid the higher rate for "faster" shipping and insurance and all the other add ons that you probably get paid for, but don't lie to me saying that's the cheapest you can go when NEWS FLASH I checked these prices online ahead of time. I wanted to support a local business but considering I walked out, I guess they don't need it. Also, probably don't tell me USPS would have been the same price. They have flat rate boxes...that I can and will be using for literally the same delivery time. **update** I had the same stuff sent out from the UPS store in Rocklin for like 1/4 of the price I got quoted here. I get that these are independently owned and operated but stealing from the folks in your neighborhood via Your provided services is insane. read more