I drop off packages from there and stephanie always has a smile and is very polite to me ! Thanks stephanie ! read more

The store manager, Michelle, is an idiot and trying to throw me under the bus so she can save her job. My company was shipping wine as Christmas gifts this year. Come to find out you have to have a permit to ship wine in CA. Long story short, Michelle knew this at the time I was shipping the boxes, but shipped them anyway and the boxes were returned to her. Now she won't credit the shipping charges and is trying to say she told me at the time of shipping that she couldn't ship them, but that I said to do it anyway. BS! DO NOT SHIP ANYTHING FROM THIS LOCATION!!! read more

Went in 8/15/20 to mail a package to Trabuco Canyon CA. I had already attached a mailing label, Jessica asked me where the package was going and I recited the full address to her and she still mailed the package to an Alameda CA address. Why ask for the address if you are not going to listen to the response in the first place??? Why not look at the mailing label already attached to the package?? I was smart enough to check the UPS receipt before I exited the parking lot so I returned to the store. (Believe it or not Jessica made this same mistake Christmas of 2018 in handling gifts going to my son by sending them to the same incorrect Alameda CA address.) Jessica said that she would have to call UPS after the weekend. Result: my package finally arrived August 24. A few words to Jessica: woman-up when you make a mistake, don't try to turn it around on the customer, SMILE, put some inflection in your voice so you're not so monotone, and mean what you say. If you're sorry for the mistake/confusion say it like you mean it. We're not stupid, we can hear the insincerity when you don't mean it. read more

My experience with this store, Rancho Cordova off Bradshaw St., is that you cannot get the best pricing information for shipping options. A quote for a recent package to ship across country was $18+ UPS. Asked about post office shipping I was told $16+. I went to the post office directly and it actually only cost $3+. My conclusion is not to completely trust UPS with quotes and it is worth it to shop around. read more

Disclaimer: this is review is not against this location but UPS as a whole company. I recently had a package sent to my daughter who is a full time college student so her hours of availability are very little but that didn't matter. After 4 phone calls asking that the package just be left it never happened. I had to contact the original sender to find out about resending to me as UPS wanted to charge me. Now I wait for it to go back to the sender. UPS failed not a happy customer at all. read more

UPDATED: I was contacted by The UPS Store and they helped me with the tracking numbers. It is a bit complicated but if Tracking starts working I'll update again. UPDATED: Once again this The UPS Store has given me tracking numbers that don't work. I am forced to go through them due to work. read more

I went in to this place for a Live Scan. Inconveniently, I had to return to the place because the tech forgot to select the FBI portion of my Live Scan. I was told before returning that I could visit any UPS Store and have this Live Scan corrected. I found out otherwise after visiting a different location. At no point did anyone give me a simple apology. No one likes to take accountability but my time and other people's time is extremely important. I should never have to return to a place to do another Live Scan once the initial fingerprinting takes place. Live Scan is something Federal and leaves no room for mistakes. Furthermore because of their mistake I'm having to wait longer in order to start working so I can make money for my family. read more

Jessica was so helpful and reassuring Thank you for making my shipment quick and easy read more

This must be the worst-run UPS Store in the Sacramento area. If I could assign it a negative score on Yelp, I would! The manager of this location (Tangier) has been downright rude every time I've been to this store. She ignores lines of customers while she talks on the phone, refuses to accept corporate UPS discounts because she doesn't know how to key them into the computer and they "aren't even significant discounts," and repeatedly allows the store to be opened *hours* later than the posted opening time. Packaging is done poorly, causing damage to breakable/valuable items. If you ever need to make an insurance claim (required to be handled directly through the store) it takes an inordinate amount of time to be processed and is carelessly and inaccurately described to UPS insurance agents by Manager Tangier, even if you provide an exact written description of damage. Definitely take the extra time to drive to the Zinfandel Drive location and avoid the poor customer service. read more

If you get Stephanie to help you, good luck with that. Stephanie is the worst employee I have ever encountered. I came in wanting to ship a package out to Canada. The lady handed me a forum and I filled it out for her. After I was done filling it out and gave it back, she kept helping everyone who came in the door after me! She finally got back to me and used the forum to fill in the return label on the computer however every question I filled out she still asked me about it. What was the point in filling out a forum if you're still going to ask me about it. So inefficient. Then she asked me if I wanted UPS to return the package to me if it was undeliverable and I said yes. However Stephanie failed to inform me that who ever I was sending the package too had to pay $43 to get the package. My customer was not happy that she had to pay for the package and I told her not because it shouldn't cost her money. I will not go back to this UPS because of my experience with Stephanie. read more

I had to get a document notarized today, as well as had some copies made and faxed out. They were extremely helpful and very polite. Great customer service, so I will definitely be back! read more

My employer has a P.O. Box at this location. I check the box often and am always happy to encounter Stephanie. She is a rock star! Her customer service skills are exceptional. She definitely goes above and beyond to make her customers happy. She runs her store like she is the owner. I have to agree with a previous poster that she can handle an influx of customers like a champ. This may seem petty or insignificant, but my favorite thing about Stephanie is that she makes an effort to know her customers. As soon as she sees me, she will go straight to my mailbox and retrieve my package (it's usually too big to fit through the box). It makes me feel special. Lately, I have been seeing other representatives at her location. I hope Stephanie is not being phased out. I kinda like our brief interactions and it is so refreshing to get true customer service. I hope she is being paid premium rates because she deserves it. read more

The service here is excellent. I've been coming here for months and never once had a bad service. The front counter clerks are very nice with a positive vibe :) always happy to help. read more

I had to write this review STAT! Stephanie is a kick a$$ employee. She handled literally 10 clients in 20 minutes (including mine) with great customer service and a smile. She helped with making copies, buying stamps, and mailing out my package with such ease. I will definitely recommend this UPS store to all my friends. She deserves a HUGE raise ... Great customer service is rare these days. read more

Jesica is very rude and her co-worker who seems to be middle school age is even worse. Will call to corporate office to let them know what is going on in this location,absolutely terrible customer service!!!! read more

NEVER EVER VISIT THESE CROOKS!!! I went in to ship a box that already had a ups label. it needed one strip of tape to ship. The crook behind the counter said "that will be one dollar." for one strip of tape. Cost of tape, maybe .00001 cent. and he said it with a completely straight face. Like everyone should pay one dollar for a strip of tape. Then he hard looks me as I walk out the door! RATING MINUS 100 STARS!!! Please be sure to visit this store: UPS Store 10824 Olson Dr Ste C, Rancho Cordova, CA 95670. The folks there actually come out to your car and help you with your boxes. If ANY of your boxes look like they need tape these wonderful folks on Olson Drive put it on your box without having to ask! never ever visit these crooks!!!never ever visit these crooks!!!never ever visit these crooks!!!never ever visit these crooks!!!never ever visit these crooks!!!never ever visit these crooks!!!NEVER EVER VISIT THESE CROOKS!!! read more

I stopped by this UPS Store on my way to a conference meeting. I have been to this store in the past but it seems as though it is under new management. I was able print out all my marketing materials that I needed for the presentation and was out the door quicker than I anticipated! The staff was nice and helpful. read more

Only one person working--felt very rushed. The lady was so stressed and was not very helpful. Kept on helping other customers while talking to me. Seriously! I know you need to multitask but can you at least help one customer at a time and try to actually help. They need more staff! read more

Quoted me a price of $1775.00 to ship 15 lbs of christmas gifts to illiinois 1 week before Christmas. Went to Fed X and the same box was @77.00. This place appears to be run by the stupid. read more

I come here often, after today..no more. I was mailing out stuff today at this location because it's only about 1 mile from my work. Every time I'm here the girl at the counter is the rudest, biggest bitch ever. She's fat, has curly brown/orange hair? Based on past reviews, I'm pretty sure it's the same girl everyone is talking about. Worst customer service ever. She is very short with customers. She is not helpful at all. I borrowed a pen to write something on my envelopes and she was insinuating I was going to steal it. Mentioning to me TWO times that it is the only pen she has in the store. WTF. Why the hell would I want to steal a 2 cent pen? And I highly doubt that's THE ONLY pen in the entire UPS store. What an idiot. She needs to be fired! Horrible.Never coming here again. read more

haha, well I guess we are a majority here, I came here to review the mean girl I encountered today. I had to send a fax today for my mom, and this was the closest location since I was on the way to school at the time. She was being a smart ass with me the whole time and I was still trying to be nice and was saying "good thinkin'" while she was talking to me as if I'm an idiot. She asked for the fax number and I gave her the paper and asked her if she could read it, she replied in a very rude way and just stomped off to send the fax. I would have appreciated her reading it back to me, since it was an important fax. Then when she gave me the paper back, I tried to confirm that she entered in a number as a zero. She snapped at me and gave me attitude and rolled her eyes. Um, what? I'm not allowed to ask if you can read my handwriting? Plus- sending a fax is 1 dollar a page here- it's only 25 cents at staples. I would think with the inflated price that I could atleast get some decent customer service. Edit: just went back today because the fax did not go through. Seems like she did enter in the right number, but that 6 dollars went to waste. I asked her to send it again, and check this- she made me pay another 6 dollars and gave me soooo much attitude and rolled her eyes at me the entire time i was there. her name is Michelle!! When I get a chance I'm definitely calling corporate on her ass. read more

Today my boyfriend found a UPS delivery attempt slip by our front door again. This happens on a fairly regular basis. I have called the UPS 800 number to no avail. I have called the UPS store, to which the packages are being returned, and been told by the employees, this time his name was Melvin, there is nothing they could do. Melvin told me today that he gets multiple complaints about this kind of thing. I was so frustrated about this that I called this store. I spoke with Stephanie and she said that she would try to find out the name of the driver - even though this is not a delivery for her store. She was kind and understanding. She agreed that this was unexceptable. I am so glad that someone at least cared and would try to do something. I will definitely be doing business with this store and not the other. Thank you Stephanie for your help and caring. I look forward to a resolution to this issue. read more

If I could leave 0 stars I would. This UPS store is a joke. The first time I went here they automatically tried to get me to ship 3 day because it costs more. They never offered ground as an option until I mentioned it to them and complained of the price. The second time I went there was worse. I went in to ship a package to an area that is only 4 1/2 hours away. I was told that ground shipping was not guaranteed to be there before Christmas and that ground right now there is an over a week wait. If I wanted my package to be there by Christmas I needed to ship 3 day residential and pay more. I decided to do that. I began to track my package the next few days to no avail. My tracking number did not work. When I contacted the store they told me to track by a different number (the ID number) and that they are showing it would be there that day that I called. Long story short, it was discovered that this store had created a new shipping label for me (without my notice) and had switched my 3 day residential (which I paid more for) to ground (which is cheaper) and never notified me of 1. my new tracking number and 2. that my shipping had changed and therefore I was deserving of a refund of the additional amount that I had paid for. This store intentionally changed my package from 3 day to ground in order to scam me out of the money that I had paid extra for. When talking to Stephanie and Cindy they had nothing but excuses as to what MAY have happened, but no one could tell me for sure. Little did these individuals know, I have someone who works at UPS and was able to catch what they had done. This store is a joke, a scam, and not worth your money. They will take your money no problem but will not give you the service you paid for. On that note, they are also liars. They said that it was an over a week wait for ground but when they changed it to ground (Friday) it was there by Monday. Do not do business with this location. read more

Worst experience ever. Went in to have and item shipped back to seller via UPS Ground. After payment, the lady said that if there's an issue with delivery, call us. I was like, wheres the tracking that I paid for? She said... um hold on.... then prints out the packaging slip and tells me to take a picture of it. That was lame. Anyhow when I got home and looked at the picture, she had shipped it USPS. I called and ask for it to be held so I can pick it up and cancel the shipment because I could have shipped it with USPS directly saving $100 but I chose UPS because that was how I received the shipment. She told me that USPS already picked it up and she can't do anything about(took my number and said she will call me back if she can get a hold of someone). I called USPS and they said they haven't picked it up. Anyhow I will never go back there. Bunch of idiots and liars. Never received a call back either.... still waiting. Called Corporate and they sent a message to the store owner.... still waiting to hear back. By looking at the reviews, it looks like this store has bad customer service. I should have known better. read more