Huyen is awesome! She helped me with the return so smoothly and fast. She always appear with the smile and I appreciate that.

I never noticed there was a UPS store tucked in this little plaza but now I will begin coming here versus going all the way to the one in Berryessa near the Safeway. I was able to handle an Amazon return here with no problem. I also was able to get something notarized here quickly with no problem. I didn't make an appointment. I called one morning to confirm. They also answered the phone quickly, which I like when you need a quick question answered and it didn't have a robot or pre-recorded message either. They did have a notary to get some documents signed, and I was able to come in the same day to get it taken care of. She was very friendly and very professional. read more

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I've used this facility to ship many items over the years even tho the post office would be faster and cheaper. Since it's local to me I try to continue to support local. I went In to ship a few labels and stickers in a light envelope type of package and was told Puerto Rico was not a part of the United States and that would be roughly $60. Mind you I've shipped to Florida and PR from this location a few times in the last 3 months. Same items shipped the same way. read more

The UPS Store - ‍ - Shipping Centers Near Me - San Jose, California

It is silly to say that I have a favorite UPS store but this UPS store at Toyon Ave is my favorite UPS Store. The employees who work here are super helpful, patient, and chill. They always say hi with a smile, especially when I bring my baby to run errands with me. They were especially thorough about taking our passport photos to make sure they fit the requirements as well as made us look good. :) read more

Huyen & Shalini Exalent Customer Service, Great, & Friendly ladies, Knowledgeable with Work related information & questions, would highly recommend to All Family and friends 100% keep up the great work ladies 5 Stars!! read more

The store is always helpful and busy! Quick, easy and inexpensive. $15 per signature. I was in and out in less than 10 min! read more

Assisted by Marie who was super helpful getting what I needed done. Was quick and courteous. Greatly appreciate the service!

This is the worse UPS location. The people who used to run the store were great. Now it blatantly sucks. Slow, terrible customer service, I could go on. They need a change. I won't be back. read more

Huyen is the best! Always so sweet and positive!!! Always has a smile on her face. Best customer experience by far!

Huyen at UPS was amazing! She was so kind, patient, and helpful. Great customer service--thank you for making my visit such a pleasant experience! read more

Dishonest owners! I asked to make a delivery for a 5lbs item within California. The original delivery was UPS for $15 so needed to make a return delivery expecting the same $15 amount. However, this store quoted me $57 to $105. I had to think about it because of a busy holiday season, but I told them I wanted to check at USPS first. They then told me they also have USPS, but pricing still ranged around the same amount or more. Trying to rush me in the purchase, I told them I'm going to check USPS myself first. Good thing I did because I found USPS was $13-$16. Don't lie or price gouge customers. It'll hurt you in the long run! Merry Xmas! Thanks! read more

Since ownership change several years ago, this UPS Store has been our go-to for prepaid label drop offs and Amazon returns. Staff is generally helpful and patient. The self serve kiosk for returns and scanning prepaid packages makes things even easier and faster (usually) read more

I love this UPS store! I feel so comfortable whenever I walk in and Huyen is so friendly. It definitely beats other UPS stores that I've been to. I will always drive the extra 10 minutes to go to this store :) read more

I missed a package and went in to this store to collect the delivery but it wasn't dropped off at the location. Huyen promptly helped me, took down my details and called me the next day when the package was ready for pick up. Great service and help by Huyen - highly recommended! read more

Nobody is here this great. Service is ok they try their best. Super slow but it's ok with that bc nobody is here in and out

This is my neighborhood UPS store and it's the best one around. I usually drop off my packages and returns here as well as other services. Tucked away near residential neighborhoods. This location has customer service like it's your local mom-and-pop shop. They know their customers by name and they are so friendly and with a smile on their faces. Huyen is very quick to help when she can and so is everyone else there. Come here for all your shipping and notary needs. They will provide you with great service! read more

Used the Notary Service. As always professional and no waiting. We use this location for all of our AMAZON and Walmart returns quick easy and friendly service read more

Huyen is always helpful and friendly! Awesome Customer Service! I love that this store is open 7 days a week. read more

I actually posted on my neighborhood app looking for shops that did Passport photos, and got a friendly response from Kayla at this UPS Store. I highly recommend, and both employees were very welcoming and friendly, and the service to get my Passport photos done was personable and professional! Our family will definitely be back for any of their other service offerings! read more

The UPS Store - Passport photo service - Shipping Centers Near Me - San Jose, California

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Huyen was extremely helpful! She made our experience great with her friendliness and stellar customer service. My dad and grandpa needed assistance returning a package today. The process isn't always that easy, especially with possible language barriers, but we were easily able to get the job done with a full understanding of how our package will be handled. Thanks again Huyen! read more

TLDR: Fast, convenient, friendly service. Did I mention FAST? Look, everyone who has an Amazon Prime account knows where the nearest UPS store is. And we all wait the same thing. In and Out service. Line up, drop off the return, show the QR code and head out. This place does it, and with a smile. The lady, who might be the manager or owner of the store, is a nice lady named Huyen. She recognizes me as a regular, and she always has a smile for me, with her scanner ready to go! I drop off my box with a smile, scan the code on my phone, and I'm OUT! Best thing is, hardly any line. I love Amazon... and I love UPS. They are a match made in heaven. read more

Huyen provides super service with a personal touch! Her warm and wonderful smile makes you feel instantly at ease, and her kindness truly stands out. A rare gem--professional, caring, and always going the extra mile. Highly recommended! read more

Anthony was extremely helpful with helping me return some packages. I have never had that easy of a time in a UPS store before. He made sure I was helped immediately after walking in the door, even though both the automatic return scanner and other clerk were busy at the time. He helped me very quickly and had great customer service. And he's only been working there for a few months! read more

Excellent customer services. Huyen is very friendly and helpful. She always welcome customers with a smiles. Thank you Huyen read more

Just stopped in to bring an Amazon return. Usually it's a pretty quick and easy process. They now have a self serve machine which I don't mind using. A lady standing in the entrance directs me right to the self service machine even though there were no other customers. I start my return, scan my code and grab a clear bag to put my item in. While I am in the middle of trying to apply the label the same lady decided to tell me I don't need to use a clear bag. I let her know my Amazon bag is ripped and she proceeds to let me know it's fine. Again I let her know it's ripped on the side and I don't want my item to fall out. She comes over and takes my item out of the clear bag and puts the return label on my Amazon bag absolutely annoying. If you had a specific way you wanted it done then don't direct me to the self service machine. It was a complete waste of time read more

I went in to get my fingerprints done. Huyen Helped me. she was gentle and patient. This was needed for a new job. When they asked me to retake, I went back and she helped me right away. Great customer service. read more

This is the best UPS store in the entire neighborhood. The manager is a wonderful woman. Great customer service. Quick and prompt. Professional. I love their cheerful and sunny disposition. Makes your day brighter. Very accommodating. I recommend this shop. They have helped process volumes of returns. Helpful and informative. Great job. I look forward to do further business like i have done so for years. read more

Every time I come to this UPS store I am welcomed when I walk in and always. The line is very fast. Service is Amazing here. Huyen is one of the sweetest ladies here that always helps me although I have had help from others. They are also very, very sweet here and nice. read more

It's convenient very close by my house. And they are amazing. All returns from Amazon is fast.

Fast service very helpful staff (Yuen) Highly recommended ! Good value for mail/packaging needs read more

If you're looking for a Go-To UPS location for shipping, this is the one and it's one of my favorites and also happens to be near my house as well as the Lucky's/CVS shopping center across the street so it's super convenient. I routinely ship medium and large size items for my car and guitar hobbies. I've used the services of a few UPS stores for this near various jobs and homes and over the last few years this has become one of my favorites. Customer Service here is exceptional. They are very friendly and efficient. They have decent rates and also can ship USPS if needed. Thao is the main person that usually helps me here and she is outstanding, but all of the staff I've interacted with have been great. Extremely polite, calm and helpful. I actually feel more relaxed when I leave - I don't think many of us can say that after dropping off a package for shipment! read more

I went to drop off an item, the Indian lady with glasses was super rude. Did not hand me my receipt just set on the scale. Definitely needs better customer service. read more

GREAT customer service. Always quick with it and friendly. This is the only place I go when needed.

Independently owned and operated, the UPS Store is closest in driving distance from my neighborhood. I've been to this location in the past for other reasons but my most recent visit (yesterday afternoon) reminded me that I should drop a review to help others in the area determine if this store is worth a visit. The holiday season is here so that means shipping gifts out of state is a must. I had to get some gifts out of state and the associates made it very easy for me. I walked in with my wrapped presents, and one of the clerks quickly flagged me down and started creating shipping labels for me. The store sells shipping supplies (I had to buy protective envelopes to slip my gifts in), and pretty much anything you need to mail something out. Other services that are offered: copies, faxing, scanning, LiveScan fingerprinting, passport photos, PO Boxes, etc. Some of the services may be slightly more expensive than what one could find elsewhere but I think it's part of the convenience fee for a one-stop-shop. The service provided by staff here is notable. Very professional and efficient. read more

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My family and I have been to this location for years from dropping off packages to notary services. Have always been met with great service from the team! Completed a Live Scan today, walked-in during the live scan hours (up to 1pm according to online). Huyen completed the live scan very thoroughly, ensuring all fingerprints were clear, and made sure to include extra copies of the completed form. $30 processing fee for UPS here and additional for the live scan fees. Wished I knew of the 10% off check-in discount for live scan before coming in. read more

Always an easy and smooth experience here. Huyen is very friendly and provides great service!

Things are a bit different at this UPS location. We have come to this location for almost 4 years on Saturdays, but for the past couple times we visited, it's close. Yelp says it's closed Saturday, but Google says it's open Saturday, so I am confused which one is right. So, the recent visit, we went on Monday. We used the machine to do the Amazon return. However, it printed out garbled (I hope it's fixed by now. It's very convenient. Please don't take it away). So, we went to queue up since it was crowded. It was around 2:30pm. And Thao was the one who assisted us. She is cheery and very helpful. Since the front registers were all taken, she took us to the back, printed the return label and receipt, and thanked us for coming. So, it's a different vibe and customer experience than usual. Otherwise, I highly recommend everyone to use the service at this UPS location! read more

This is my go-to UPS store. Thao and Huyen are always very cheerful and helpful. Great service. They also have a Amazon Returns scanner in case they get backed up at peak customer hours. read more

The staff was extremely rude to me. I had a small package that did not fit in the letter box. I walked in to store and asked the gentleman if he could take my package for usps and he told me I'd have to pay. Come to find out that this not the case at all and he should have taken it. So frustrated, they NEED better staff training. read more

My go to place for Amazon returns, copies, printouts, scans and lamination. The staff are always very efficient and courteous. Huyen has been especially helpful in many instances and I'm extremely grateful for her assistance and diligence. This store is a shining example of how a business should be run efficiently. read more