DO NOT COME HERE AND WASTE YOUR MONEY! This is by far the worse customer service of a UPS store I've ever seen. Absolutely NO friendly greetings or smiley faces. Most staffs are extremely rude and slow almost really lazy while servicing their customers. Super UNPROFESSIONAL period! Just sad !!! read more

At 4:58pm the store front door is locked! They are supposed to open till 5pm. When knocked the window, an employee inside looked at me and simply ignored me. Oh well, I rushed to drop off something for nothing. Not reliable store hours. Will not come back. read more

Had a great experience at this location today. I had a few amazon return packages to drop off, and the woman was friendly and helped me get everything organized, packed, and shipped. read more

The UPS Store - Printing Services Near Me - Santa Clara, California

I went in to print my resume and was told to leave @245 bc they close at 3... she said -Older Indian lady with gapped teeth- " I have a birthday party to go too, hurry up" . Horrible service and wouldn't recommend anyone to go there with service like that. Honestly Feel like this was racial because I'm an African-American. read more

I showed up around 5:15 to see a employee behind security gates minding his own business. A customer asked if they were open, and he said read the sign it's reduced hours. The store had a sign indicating 6:30. He was a very rude. When the customer asked if she could provide him with a package since it's suppose to be open, he just ignored her and continued with his own business. All he had to do was apologize and let us all know where was the next UPS dropbox. We all stood there in line behind the gate waiting for him to give us direction and respecting that he was on the phone so we said nothing until a customer finally asked. Seems like a disgruntled employee and potentially poor management of employees? If your the business owner, please make sure new hours are posted on the door, your reduced hour paper says 6:30 still and makes it hard for the customer to know what is going on. read more

I am a HUGE fan of this UPS store. In my experience, the mail isn't always perfect- it's a huge system, a lot of moving parts, and a lot of variables. One thing I can always count on though, is this UPS store's efficiency. Whenever I come here, there is always someone behind the counter who is not only well-versed in the shipping tasks at hand, but can also juggle a line of various requests. Often, this person is Sally, the store manager, who is a total shipping rockstar, a people person, and here to make things move and solve problems. She is the reason this store shines. Recently, I shipped an item that went missing to my receiver. Dealing with the 1-800 UPS line was confusing and impersonal to file my claim. When i called up my local store, Sally told me to come in and we'd take care of it in person together. As usual, I watched Sally juggle all kinds of customers- Amazon dropoffs, faxing documents, fingerprinting someone, and me- filing a claim! The line of 5 people, calmly and quickly went down to 1 where she then spent her time making sure I was taken care of. When my claim was processed, she called me to tell me. Sometimes it takes something to go wrong, to really see how much value a person brings. Thank you Sally for everything you do for the community! Mail used to stress me out, but now I have my local spot I can count on. Whenever there is a hiccup in the system, Sally will be there to sort you out. THANK YOU SALLY!! read more

Very horrible service! My package, which was an iPhone, went mysteriously missing from the store. My first issue was I didn't get a tracking number when I first gave the phone to the employee to package it and ship it for me. While walking out the store I noticed my receipt didn't have a tracking number. Thus, I walk back into the store with my receipt asking for my tracking number to follow the package. Where the employee acted surprised and apologized. I dropped it off on a Monday for next day delivery and that Thursday the tracking number stated it hadn't left the store. When I went to the store to follow up three days later, the manager and employee who helped me previously seemed confused and said they would file a claim. They couldn't answer what could of happened to the phone if it wasn't scanned/ or left the store. That following day I called and explained I would be filing a police report and asking for their cameras to be checked to make sure my phone wasn't stolen from the employee. Two days later the phone was mysteriously dropped off to my desired location. Beware they have scamming going on!!! read more

Yep, I am sitting outside your store. Please come over for notarization. Horrible woman inside store: yep I am the only notary and I am going for lunch. Idiot. I actually don't have the store wrong. I wish I could give a 0 star because of this BS the owner perpetrated. It was last Tuesday - not Sunday. Shame on you. read more

I wish there was an option for less star. Bad customer service not the workers but the owner herself.

Awesome service! Clean safe service with a smile. Thank you Stephanie and Vanessa you are stellar!

This review is long overdue. A few years ago we came here for notaries. The notary they had took a while to help us, never asked us what notarization form we needed, and just used a jurat at her own election. After we left, and were informed by those requesting notarization that we had the wrong format and needed to get it redone, we went back to the store. The same employee was there, so we explained to the employee what happened. The employee insisted that she was correct, then claimed that she had asked us and that we had requested a Jurat, kept saying that we were at fault, and also said something about a "Default format." At the end, she offered "as a favor to us," to redo the notarization at no extra charge. The attitude was so unexpectantly bad that I ended up contacting the manager after we went home, and explained what happened. This whole series of events took two visits to the store, lots of time, and two visits to return the documents notarized to the requestor. The manager eventually emailed me, and said that she spoke with the employee and that the employee said that she had asked us what type of notary form we wanted, and that we had requested a "jurat," so it was our mistake and they did us a favor in redoing the notarization at no extra charge. So, the manager effectively called us liars based on some comments her employee gave her, with no understanding and investigation. Bad customer service was bad enough. Being called liars afterwards is astoundingly worse. Go elsewhere. read more

Very understanding and helpful. I usually come here for my returns and other services. I am very satisfied and happy with assistance they provide. read more

Went to fax a lot of documents and Gigi was extremely helpful, she faxed and sent all of my documents via email. Excellent customer service.

I came here often, as I lived nearby. Gigi is usually the one working: she is so prompt, helpful and efficient - you are in and out within minutes. She has also notarized several things for me and is always helpful in making sure I am safe with my information and things are done properly and with care. Really appreciated the service from her and all the other employees there read more

Great service, very helpful and knowledgeable - taught me about amazons new return policy's

Went in to return several items and do a shipping. Sally was quick and efficient with the returns and gave me the best options for packing and shipping my items out. read more

The ladies in this UPS store are super friendly and provide an excellent custom service for international shipping to Canada. Appy is very patient and helps me fill in long lists of my shipping items. Sally is very careful about what items can be shipped to Canada, and help me check with the the international shipping service. She also helped me to spend a long time fixing the wrong address I mistakenly input and kept tracking the returning items to make sure that I can get them back. GiGi is always very supportive and give useful suggestions to help me to ship my stuffs smoothly. I have successfully shopped my boxes, therefore, I trust them and went back to them for many times. I really appreciate their help and this is definitely my go to UPS store for international shipping. read more

I stop by here every now and then and it has always been a pleasant experince. Today I went to drop off Amazon returns a couple of times and Sally and Jas both have been very patient and courteous. Sally particularly was very patient and willing to help on my 2nd visit of the day to help me correct a mistake i made in the returns. Thank you!! read more

I came in about three months ago to print out some lost pet fliers and called ahead to ask about availability. Although the copy machine was broken, the woman on staff was so kind and helpful, especially after telling her we had lost our cat. Caring, wonderful staff! read more

Sally was so helpful and careful with our packages. Answered all of my shipping questions and reminded me of other items I may need such as extra envelopes or boxes. I will definitely be back and ask for her assistance. Look forward to her smiling face and excellent customer service read more

She gave me the wrong tracking number. After I went home and waited a couple of days, the tracking number still isn't valid on ups website. Had to make a 2nd trip to the store and it took a while to find the right tracking number (not in computer or paper files - only after I wrote down all the addresses again was progress made). Apparently she knew that if she corrected an address (her typo) that it would invalidate the initial tracking number. Had she gaven me the correct valid tracking number in the first place, it would have saved both of us a lot of time. No attempt at apology (but at least she wasn't rude). I won't be coming back here. read more

I really appreciate the lady that helped us. Very approachable with customers. They have a good service.

I called many of the ups stores around Cupertino to ship a futon to Los Angeles. Many said they couldn't do it or you have to find a box first and then come back. In addition many we're not open on Sundays. Gigi was so customer friendly and responsive. Not only did she have a box that could fit the futon but she helped us to pack it. It really eased my mind as we were leaving on Wednesday and we did. It have much time left to get everything done. There are so many ups stores out there but this store really stands out with respect to customer service! read more

I was help my sister went the UPS return that wrong item. I ask: Can I use Tape for my box. She help tapping my box and said: Next time I'll charged you for the tape. Excuse me!!!!!!!!! First time Hear that NEWS!!!!! It is Crazy Surprised!!!!!!!! read more

I love this UPS store. Great service the employees are all so nice and helpful. you can't find that nowadays. Thanks for being a great store UPS employees read more

Stephanie is amazing, I had issues with shipping an item and she kindly helped me unsure the item was secure and safe within the package free of charge. She made my holidays! read more

went to UPS store on stevens creek Blvd to get notarized. Sally is amazing, she's multitasking and gets everything done right on. Thumbs up for Sally! read more

Had a less than stellar experience at this UPS store. I had purchased something by mail and was sending it back as a return. The vendor provided me with a shipping label which just needed to be printed. I arrived at the UPS store was told that I would have to pay a $3 computer fee as well as 28 cents a page to print. Why would I pay $3.28 to print this shipping label? Makes no sense to me. I ended up going to FedEx to print the label instead for 16 cents. I'll never use this facility again. Very poor customer service for something that should have been super easy. read more

Went in to drop off an Amazon package. And wanted to print a document from my USB drive. The person managing the store said USB drive do not work on any printers. I will have to use the computer and print from there. Cost to using computer was 5$ min. I noped out of there and printed at a FedEx for 20c per page. This is the 3rd such experience I have had at a UPS store. I wonder if it is a company policy to disable USB ports on their store printers to charge customers $5 min when it should cost only 20c. read more

Despite my wife and my frazzled demeanor, the store's manager, Sally, was fantastic and went out of her way to assist my wife and I when we needed some immediate prints/copies and answered all of our questions. This despite the afternoon crowds! Great customer service and located close to home as well. We'll definitely leverage again in the future. read more

Fast and friendly service. Dropped off a prepaid package and was done in a couple minutes.

Can't believed I have to paid 3 dollars to use their computer to print a ups label I already paid for. This whole thing is stupid!!!! This business model is ridiculous!!! read more

I have never shipped an item back after purchasing or renting something online. Sally is very considerate for helping me return my amazon rental book by letting me use the printer for work purposes and being patient with me! read more

This store has the nicest staff. my three year old and one year old needed passport photos done - two trips and a ton of patience from Gigi and sally and it was done! they had a great attitude and honestly made my day. the other employee - a male - wasn't trained in passport photo taking but was also incredibly kind and covered the floor while they tried to convince my son to sit still. thank you all again. read more

Sally was super helpful!! The process couldnt have been easier. She was attentive, patient, and kind. Excellent communication and customer service skills. read more

I had trouble printing on the computer but one of the workers, Stefanie, was very accommodating and helpful. Great customer service!

Good service had been here to print and ship out few documents few times over last 2 weeks. Sally was really helpful! read more

This has become my favorite UPS store and the reason is one word: Sally. Sally is one of the most quick, friendly and helping professionals I have met. Whatever be your need, you'll get proper undivided attention and resolution from her. I went in for dropping my passport renewal application and because I missed the day's cutoff time for Next Day Air, she quickly handed me the envelopes and gave me the address of the main center which would be open for longer. I was amazed at the speed of her assistance...I did reach my destination with 3 minutes to spare! read more

I needed to get my packages ASAP. I went in to this UPS and was greeted by Sally. She is a really nice employee and helped with all my shipments. Got everything taking care of at one time. Lifesaver Thanks Sally. read more

Thank you Sally for taking the time to go the extra mile. I did not have the information i needed for a return. Sally's quick thinking made my experience great! Also, the store is very clean compared to other stores I have been in. I love this location, in the same plaza as Bed Bath Beyond and across the street from Safeway. Thank you Sally and team!!! read more