Update to my review verizon had me return a pkg to them and wanted me to drop it off at the ups store .I was greeted by a very nice clerk she was very sincere.She works the afternoon she knows customer service. read more

Nothing but great experiences here. The staff is very helpful and welcoming. I am a regular costumer and am always greeted by name.

Came in to do an Amazon return. Parking was open right in front of the store and there was a very short wait. Service was quick even though there was just one person working there. I was in and out in a few minutes. Wait times will probably vary based on when you come, but there was only 1 other customer when I visited. Will return if I'm in the area and in need of their services. read more

Very disrespectful. I came in to get Frontier equipment returned. There were 3 employees in the store all talking to one customer. All 3 ignored me. Not a, "I'll be right with you." Nothing. After 5 minutes someone asked me what I needed. I was told I needed QR code to return the box. While I was looking for the code, an employee that was sitting where she could see me and my small dog from the moment we came in, told me that dogs weren't allowed in the store. I was in the store for at least 10 minutes before anything was said! They refused to help me told me to leave. They don't sell food there and as far as I'm concerned, there isn't a good reason to refuse service to me because I had a dog with me. Very rude and disrespectful employee! read more

This location has the worst customer service. They scold clients and treat them disrespectfully. I've witnessed them ask customers not to return simply because a package wasn't sealed correctly. Such behavior is unprofessional and unacceptable. No one should be treated this way--shameful conduct. read more

UPS taped close the large box I had !!!! OMG ... never would happen at post office !! Thank you UPS Store Seal Beach CA.

Best UPS Store around. I'm a regular for Amazon returns and other shipping needs. Jeanette always friendly and welcoming. Convenient location, right off Seal Beach Blvd (Los Al). Quick in and out without delay. read more

IF you need to do UPS, go to the one on Valley View in the Vons Plaza. The my are only a couple miles away and customer service is excellent. A store you want to give your business to. What everyone is saying about the rude workers is absolutely true. The owner/ worker was very annoyed that I walked in with a label that was printed for me by a previous worker on a different day. The previous worker wanted to charge me for a box or I could find one at home to package it in and save some money. I decided to do that. He gave me the label for when I do come back. Instead of saying "he should not have given you that label, she blames me and says, "you shouldn't have taken the label from him, it needs to be used the same day it's printed". How was I suppose to know this internal rule for workers? If a worker gave it up o me I'm assuming that's the process? All this to say, it didn't need to go about this way at all and her approach is just plain rude to customers. It makes me as a customer second guess if my return package to Amazon will actually get there or if the rude workers will do something to sabotage the delivery so I don't get my refund just to spite me. read more

DO NOT GO TO THIS LOCATION. Hands down the WORST service imaginable. I was helped by a female employee, employee # 171388 on 7/2/2024. Not only did she have the worst attitude, I needed a 2 inch by 2 inch piece of tape for my package, and she said she couldn't spare a piece of tape, and that I needed to purchase an entire roll. It's a mailing location, even the post office will spare a square of tape. It cost me $8.00 for a 2 inch piece of tape, and I ended up giving the roll to a lady behind me. I was returning an Amazon item. I reported the location to Amazon for lousy service. Honestly, do yourself a favor and find another location, they don't deserve our patronage, time, or money. This is AMERICA do better! read more

Great service ever nice people in and out quickly they deserve five stars I use them all the time but highly recommend them to anyone that needs UPS service. read more

Go somewhere else!!! I have gone there regularly but today I had the worst experience ever in dealing with an Amazon return. The man at the front desk was very rude, unprofessional, unhelpful and angry!! When I asked him to help me he refused and said they didn't get paid by Amazon to handle these returns. The biggest issue was how angry and combative he was. I remained calm and tried to understand why he was so bothered and basically he said that they make no money on Amazon returns. I think Amazon needs to check into who is representing them and handling their returns. I will not take any business there again. read more

The demeanor and courtesy of the man at the front desk was dismissive and unhelpful. I left without understanding where my package was to be picked up. read more

This store has the most unhelpful and rude UPS employees. They took a package from me that I fully explained the contents (a Dyson vacuum battery). They said "no problem" charged me a huge shipping price. 2 days later the package was returned to me and never shipped. They kept my money and said it was due to training errors on their part but still kept my money. On top of this dumb situation that could've easily been solved by them refunding me, they made me call customer service at UPS which took forever only for them to tell me the store should take care of it. So called the store back they were so rude they hung up on me. No apology and no resolution and they even said they know it's their fault! I would rather drive anywhere to ship than ever step foot in this store again. read more

Frauds who overcharge. They charged over $70 for a small package to ship two 12 ounce items and took advantage of an immigrant who didn't know they were getting ripped off. They charge over 400% of what you would pay at USPS. Please do not ever use them for shipping, they are only useful to return packages to Amazon. read more

The old man at the front does things too slow. He takes out a bag, compared it to my stuff, then decides it doesn't fit, then takes another big bag, and takes his sweet time to wrap it. Usually when I do Amazon returns the clerk just scans and prints out the label and put it on top of the item so that I can be out fast. Even if they put it in the bag it's fast. No, this dude scans, gets a bag, puts the item in slowly, stick the label, and go to the back (????). He even got a small bag and then wraps my bag like a burrito to put into it so it takes him 2 minutes to finish as well. He also yanked my stuff out of my hands when I was literally sorting them out to give to him. He even have me put the items in the bag for him. Excuse me? That's what you're being paid for. Totally unprofessional. read more

The male manager/owner is very rude.... No customer service. Never a smile or thank you. The gal who works in there most of the time is lovely... she is the only reason I continue using this store. read more

The is clean and always properly staffed. Mr. Patel is pleasant, friendly and helpful.

She worked real hard to get my package out on time. When the scanner wouldn't work she kept trying until it did

Thank you to Gita who quickly scanned my 3 items. She was kind to help me brighten my screen from my phone to enable her scanner to read the QR code from my phone. Very pleasant and quick experience. read more

I waited for 45 minutes and many clients got helped before me Horrible service! Then they tried to charge me 31.00 for 2 boxes. My stuff didn't fit so I asked for a refund and left. Now I have to go somewhere else. Waste of my time ! read more

About three months ago I went to this UPS store for a simple, brief transaction. The person behind the counter was unnecessarily rude. I vowed not to return to this store. Instead, I give my business to the UPS on PCH in Seal Beach. read more

I have been a client of the UPS Store on Seal Beach Blvd for over 15 years. The owners and staff are engaging, helpful and caring. They greet each one of us as by name every time we come in. They have mail service, notary service, and more. Thank you UPS Seal Beach Blvd for always looking out for me! read more

Unfortunately it's convenient for me to use this location but I avoid it if I can. Employees behind the counter are so rude and act annoyed with every customer from what I have witnessed. I always have my packages ready with my barcode ready and one female employee in particular still finds a way to be rude. I guess not everyone can find a job they like...but she should at least try to fake being a happy person since she works in customer service... Or maybe she just needs a boyfriend. read more

I've had a mailbox here for at least a decade and have peace of mind knowing my mail is being securely delivered, signed for and held safe for me until I can pick it up. I use other services too, such as getting documents notarized and mailing important packages. Great location too, right by a Target, Ralph's and nail salon. read more

Usually have no issues here but its 8:40 and the sign says open at 8:30.... Still waiting.... Recommendation to others, don't show up on time.... read more

I have consistently experienced good service at UPS stores, however, this specific store was far below mediocre. There were 3 customers ahead of me and none of them were able to complete what they came there for. I was also not able to successfully complete my transaction or the person behind me. It was as if the employee didn't want the business. She was also rude in her tone and went as far as to point her finger at customers. I took my item and will process it at any other UPS store but this one. read more

I went here a couple of times for shipping and Notary Services. The staff was friendly and always helped me with my requirements. Thanks to them, the service is fast and convenient. Special thanks to the owner, Patel. He is very caring and helpful. read more

The staff is so friendly and helpful. My UPS location I also go to. They do get busy but they are very efficient. They know me by name and say hi when I walk in! read more

Ups Amazon return. I printed qr code out and it clearly says no label, no box and Itemized 3 items but the lady didn't know what she was doing and claims I need a box. She called the other lady to ask for help and she just as useless. I literally drove to the ups on katella and valley view and had no issues. What a dumb lazy joke. read more

The UPS Store - Shipping Centers Near Me - Seal Beach, California

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I took my family of 5 here to get passport photos. I went to turn in my photos and submit my application at the Post Office, and they did not think that the pictures from the UPS store would pass (the backgrounds were all grey instead of white). so in order to avoid an application rejection, I re-took the photos at the Post Office. I went back to the UPS store to show them the new pictures and explain why the lighting and/or background of their pictures was unacceptable, and they refused to give me my money back. I DO NOT recommend taking passport photos here. read more

The UPS Store - This is the "white" background they provided at the UPS store.... Which they refused to refund me for. - Shipping Centers Near Me - Seal Beach, California

Got a notary service done here a while back. Their prices are kind of high, but it's a good location and good service.

Don't put up with that and do not go to that UPS store. I have a great UPS store in aEast Long Beach. . It's off of Palo Verde Boulevard and Spring. It's in the shopping center that has Amazon Fresh, Subway, Bank of America, a nail place and a nutrition place. That UPS is Great. . The Employees are always very polite. They will help you and make you happy, meeting your needs. Give them a chance they won't disappoint you. read more

We been coming here for their mail services for 19 years. They offer UPS, Fedex, and USPS. As well as mail box rental, notary, and live scan. The owner, Mr. Patel, and J is always helpful. Highly recommend! read more

The worst UPS store. Always under staffed- owner/manager works at a snails pace. Rude workers that can't multitask at all!

I went to do a return from Amazon. Per the instructions it says to show UPS Store the QR code, pack and ship free. The owner told me I needed a box (a box for the box). I showed him the instructions and he said call Amazon. He was rude and I will never go back. See the picture unless I'm reading it wrong. Either way he was rude and I'd rather not go back. Hope your experience is different should you choose to go there. read more

The UPS Store - Shipping Centers Near Me - Seal Beach, California

You could not pay me to keep my mail box open at this location. The customer service here is horrible. I don't know the persons name, but the older man who works there most of the time is incredibly rude. He shared the owners name is Mr. Patel as they are a franchised location. Not sure if he also is Mr. Patel. He is reluctant to help with anything and his answer is always NO. He had no communication skills or know how on how to treat their customers. He is always extremely disrespect and yells at his employees when customers are present in the store. As a franchisee myself, this is not how you treat people. I will never come to this location again as they do not deserve the business. Do yourself a favor and go to another store. You'll be glad you did. read more

Owner or clerk who answered the phone was plain rude. I called this late afternoon at 5:20pm asking if the notary would be available at 6p to notarize a form. The response was a direct question "what time is it"? I said "5:20, will he or she be there by 6p.... You close at 6:30p". They rudely interrupted and said you need to be here in 15 -20 minutes and I didn't ask you what time it is". Wow. I told him it was fine, I'd take my business elsewhere considering they couldn't wait an additional 15-20 minutes to assist me. Went to the Westgrove location on Valley View Ave and Chapman- open til 7:30p and great customer service! This experience validates all the complaints I've read on the Next Door community site and the 2.5 star rating. read more

I have had a mailbox here for probably 10 years. Everyone is always nice and friendly. With all the porch pirates out there, it's nice have a place to safely ship all the Amazon orders! LOL read more

This is the WORST UPS store. I have lived within walking distance of this store for 14 years, but I will not be coming here anymore. I have put up with the very rude and unfriendly employees (especially the couple) here because it is close by. I tried to return two packages that were labeled and in their original shipping bags. The woman refused to take them because she said the bags were not strong enough and it was a liability. I have been returning packages in bags like that FOR YEARS. I do not have an abundance of boxes at home to use every time I need to return a package that was shipped to me in a bag. And I am not certainly not paying for one of their shipping bags. From now on I will either make returns at the Staples across the street or drive all the way to the UPS store on Katella in Los Alamitos where the employees are friendly and helpful. NEVER AGAIN. If you are going to give me crappy customer service I will take my business elsewhere. A little kindness goes a long way... Edited to add that I took the packages that this store rejected to the UPS store on Katella. They took them without any issues and the employee was helpful and very nice! read more

this is, by far, the worst UPS store i've ever visited. there was one employee (mr. patel, who i assume is the owner) working, and the line was nearly out the door. i waited an eternity. that's not the worst part of my experience though. mr. patel's customer service was so bad that i've vowed never to return to this location. i made my return as easy as possible and had everything ready, so the line would continue moving, but of course, he found a way to delay the process. my amazon return was not taped (because literally amazon says UPS will package it) and he refused to tape it. i asked him to make an exception, but he just loved being difficult. a lady in line even came to my defense, but he wouldn't budge. absolutely awful ownership. avoid this location at all costs! read more