The service here is very poorly, the guys on the front desk was not taking customers professionally. There was a lady sitting on her computer I believe it was the manager omg! Super lazy!! She knew there was a big line and she didn't get up her ass to help. Super slow and dirty. read more

WTF come here for Amazon return and they charge $2.5 to print and $1 for tape ???!!! No Other UPS store gouges like this...screw this place ...Avoid !!! read more

The UPS Store - Overpriced services !!? - Shipping Centers Near Me - Spring Valley, California

I come in here all the time. They have the best customer service. The volume of people that come in here with with equipment for cable companies or the returns for Amazon besides the postal needs of everyone, ...they stay professional and with the utmost respect for all the customers. They don't give any type of attitude and the keep such a calm demeanor. To deal with that amount of people everyday is hard in customer service. Everyone can have bad days but they always are so nice and amazing! read more

Lovely lady working behind the counter at UPS. She was sweet and friendly. She scanned my Amazon item quickly and presented me with my receipt. So hard to find great customer service lately. read more

Customer service was good here. Their PC was down for use and I had something printed from an email here. I had to email the document to the actual store email. I then had that document emailed off again. Pricing seemed a bit excessive ($9) for printing and emailing a few documents. Overall though I completed the task that I needed. read more

Came in to do an easy amazon return and my daughter wanted to mail a gift to a friend. We were tired and messed up the label (not once, but twice!). Fidel was amazingly kind and helpful. Remained professional the whole time even though we were complete dorks! Thank you for your help! read more

I come to this location to send back my Amazon returns. The staff is always friendly & efficient.

Stay away stay away this company is charging prices that's they can't prove. He charge me 3.36 for one paper printed out that I sent to him which he told me to send it to him since that computer is down and then charge me 2.50 for computer use. This company needs to be shut down well the owners need to be remove from the lease to much scanning going on read more

I have used this place before but this last one is why I m giving it. Bd review- I shipped a box out and it never reached the destination- The UPS store here acknowledges that they sent the package out- I have been in contact with Marvin and Mr. Williams since 2/6/2020. The package was sent on 1/27/2020 and today I called left a message for Mr. Williams to call me back. We have left messages on 2/6 2/18 3/19 and now on 5/22. The last time I spoke with Mr Williams he did say we should be getting a refund of $50.00. I hope they keep their promise. Right now I am not a happy UPS Spring Valley Store client. read more

Went to return two simple packages , clerk " tall guy with curly hair " asked me to purchase two boxes so they can be sent . I do , I get a message from the sellers saying wrong items have been sent . Taking a lost of 600$ & now I'm fighting to correct their mistakes "cus it's not their fault" Just go to another spot where they actually do they job and care about the costumer not the money , read more

Johnathan was stellar! Friendly, anticipated my needs and seriously efficient. I am very appreciative of his good service. Thanks UPS Store!! read more

It's close to me and generally a quick way to drop off Amazon returns. I've also had things notarized here before. Staff is generally friendly and help to get things done promptly. Every once in awhile there's someone who seems to not like the job, but they don't stay long. Overall I recommend this place. read more

Mail is lost & or stolen. I will not renew my mailbox. And would not recommend anyone using this location.

Giving 2 stars because the staff is friendly, but I'm sorry $36 for a 16 page FAX?! Apparently they want one sell to pay for the a landline and an entire box of paper. One may wonder who faxes still, right? Well when another company offshore doesn't know how to spell emails out accurately, then the only other option is old school fax. Talk about ripping people off. read more

Hours of business posted on the door 0800 - 1900 M- F. Here I am... 0805 on Wednesday. No one in sight! read more

The line was long and out of the 2 employees on site, only one was helping customers. The other one was trying to pretend to be busy but really failing at it. read more

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The wonderful staff here was very professional I enjoyed my time here and I'll always come back soon. Just because they were so helpful and handsome read more

The UPS Store - I went to drop off my stuff to Amazon and the guys here are so friendly and helpful they also play good music too. - Shipping Centers Near Me - Spring Valley, California

This store is always fast and friendly! They make shipping boxes pain free lol. Tony is always so kind and polite anytime I need service. I highly recommend this store! read more

Do not return your Amazon package here if you forget to tape your package they will charge you a dollar just returned your item to Kohl's it's free of charge so beware do not return items here bad customer service read more

I love this place. Everyone who works here is amazing. They stay so busy all the time but are also so helpful.

The people here are rude and do not ever help! I hate this ups horrible customer service each time.

This is the closest UPS store from my pad in San Diego and has saved my ass on numerous occasions when I needed help getting stuff sent out to meet important deadlines. Especially when it comes down to getting faxes sent out. The best part about this place are the people that work here, I've been coming to this spot in for a while and each time I come in, I get nothing but awesome service. It doesn't matter who is working there, but these guys are always in a good mood, having fun, and are super helpful. In fact, today there was a real mean old lady treating them like crap, but they still did their job with a smile and with no attitude. You know a person is a horrible customer when one of the customers in front of you says: "kick me in the butt if I am ever old and bitchy" These guys are the best. read more

The UPS Store - Shipping Centers Near Me - Spring Valley, California

Really great customer service. I come here for all my copies. They are quick and efficient in their work. Thanks

This location does not know how to scan a barcode for Amazon into a label and Tony asked me to pay .50 cents per label. I am a small business and returning many packages that would result on $5 of labels printing due to his incompetence. Usually got to la Mesa UPS store and have absolutely no problems. Never coming back to this location. read more

Ups had to do an investigation to locate my package about a month after I shipped the package at this particular location. So you may be wondering, why the five stars? The five stars is for the ease of doing international shipping with william. He walked me through the whole process and got me the shipping supplies that I needed too. I was in and out in no more than five minutes. When I called ups customer service about the package being lost some of them were irate to even help me. But this location always had a positive attitude no matter what I came in for. That's great customer service in my opinion! read more

I just went to ship a crown for a beauty pageant and Marvin took really good care of me he made sure the box had bubble wrap so it wouldn't be damaged and he made me feel confident that the crown would get to its destination intact. read more

The son of the owner who was working there was rude - I was literally his only customer at the time & he acted like I was a bother?? I will not be coming back to this establishment even though it's close by. read more

Marvin was extremely helpful, professional and might I add.. great at multitasking. This is my number one store for all my shipping needs!

Just showed up tonight at 6:54 (supposed to be open to 7:00 pm) to simply pick up a package but I was turned away by to very unprofessional employee who said "I cant give you anything because I cant scan it because we have to be out of here be 7 you feel me? The advertised business hours shouldn't be posted if they aren't going to follow them! What a JOKE!! read more

Fidel was awesome! My first time at this branch, I didn't know the store hours yet, but even as he was already closing down, he still offered to put my package through the last minute which was very considerate. Thank you Fidel, you're the best! read more

Came up here for a Nike return which is supposed to be free and they keep trying to charge for tape and shipping labels even though Nike specifically states that the shipping fees are all covered. Don't know why people still go here. read more

My daughter got some expensive new shoes from Amazon and they were the wrong size. Amazon sent a return label that wasn't complete. TONY ( Store Owner) stepped in and made a new return label and solved the problem , we thought! Several weeks later Amazon is sending emails they never got the shoes? Saw TONY and he did a search. Found out the routers, not TONY, put the shoes on the wrong truck and they had NO IDEA where they went! TONY immediately opened a CASE, LOST ITEM SEARCH. After a month no luck in finding the missing shoes....... Let me repeat, THIS WAS NOT TONY'S FAULT. He got approval from the company to issue a check for the cost of the shoes plus the shipping cost. I was able to hand my daughter the check and she "Jumped with Joy", she had basically given up. Thanks TONY, you were great in helping us. Bill and Gina Poncavage read more

Staff is always helpful and more than one occasion have gone the extra mile with customer service despite it always seeming to be busy over there! read more

This place is great. It seems to be busy every time I've been, but the people work hard and fast and everyone seems polite. Would rate 6 stars if I could. read more

I came in a few days ago to drop off a few packets and Fidel was working by himself but he was doing a great job. He was working efficiently and quickly and he even involves himself in the conversation the customer started with him. He answered all my questions and he even helped me sort everything out. He was very sweet, super nice and he was very patient with me. If I could give more that 5 stars I definitly would. This is definitely going to be my go-to UPS store from now on. Fidel should get a raise for his hard work. He cleared the room in under 5 minutes with his hard work. Good character and charisma. read more

I received great service tonight at the UPS store. I had a printing emergency and even though they were about to close he was still extremely friendly and helpful read more

Great service, greeat guys. Helped me out wuth the paper work i needed. Helped me out wiTh the fax and even with assisting me with filling it out read more

Awesome customer service here! Store owner Tony and His right hand man Marvin always holding it down and professional. They always have all the answers! No need to go anywhere else, they can help with all your shipping needs and questions! 5 stars for sure! This place is Highly recommended!!!! read more

Every time I come in, I always get great assistance!! Very fast and friendly!! William has the most welcoming smile!!

I had an unpleasant experience when I went in one afternoon. I was one of three people in the store, and was looking for some help with a package that was apparently delivered to me but never made it. The employee I interacted with, didn't even want to listen to me past me saying, "A package was suppose to be delivered to me today...". He gave me the UPS Customer Service number, and told me to call them. I tried to explain to him that I already tried that, and was wondering if maybe he could help in another way. He completely refused to hear anymore and waved the next customer to come up. Terrible service. It wasn't until I went to the Spring Valley location, that I was helped out. Even though it wasn't the solution I wanted, at least he gave me more than a number. Will not be returning here again. read more