No one wears mask and make fake claims about COVID yet they haven't been wearing them the entire time. Supposedly every employee has a health condition which is just utter bs. They simply are anti-COVID people and no one should be going here. There are many other UPS Stores in Surprise that actually care about their customers and the health of their customers. This is a super spreader store. read more

This is my go to store for shipping out everything. If you go early it's not to busy, but even if it's busy they move people through pretty quickly. read more

Do not go to this store. Today, 12/2/20, none of their six employees were wearing masks and working within inches of each other. They had a sign on the door telling customers not to ask questions about it, and if you don't like the fact that employees aren't wearing masks, you can go to a different store. The very definition of horrendous customer service. The COVID 19 compliance number is 844-410-2157. read more

My concern is that the employees are not observing COVID restrictions. At least 2 of the 6 employees do not wear masks. On each of the 3 occasions that I visited this store, they were uncovered. Additionally, they do not enforce the rule with all customers. I don't mind waiting but I do mind unnecessary risks. read more

Was working with one of the employees asking a question and an older lady employee walks by and butts into our conversation and tries to belittle me in front of the customers. I answered the older lady back and she didn't appreciate my comment and mumbled under her breath. If she had just stayed out of my business she wouldn't have been offended by my response. If you don't like your job quit already. This location sucks for customer service. read more

No masks worn buy the workers there. There are other places to ship items.

So glad they don't wear mask. Refreshing to know some business stand up for what the believe in. Cool thing is that there are tons of other ups stores and restaurants to go to wear you can wear a mask if you like. Thank you ups store for not telling us what to do. Also, they are very nice and very fast!!! read more

I would like to thank everyone who works their. No matter what time of day you go in their or any day of the week. They are always greet you, fast and friendly. Great staff read more

I've been to this location multiple times when I'm in the area if I'm needing to fax or scan documents, but stamps, or purchase a card or two. Some items are a little pricy compared to Walmart etc, but service is always fast and friendly. read more

Photo says it all, owner could at least invest in some plastic shielding, I wonder if UPS corporate is ok with this? read more

The UPS Store - Shipping Centers Near Me - Surprise, Arizona

Not a single employee wearing a mask in a city that has a mask mandate. Half the customers without mask and of course nobody said anything to them. Shame on you, UPS store. I'll also be sending a complaint to your corporate office read more

Went to drop off something and before walking in I noticed no one had a mask on. There was a sign stating that "due to medical reasons and their right, they don't have to wear masks. And if you don't like it you can go somewhere else". So I took their suggestion and that is exactly what I did, I left. Later that day I found out someone spoke to the owner about not wearing masks and he told them covid was a hoax to control us and he went on about some conspiracy theories and so forth. Which makes me even more upset that they would lie and say it is due to medical issues. I did wonder how it was possible that all the employees had medical reasons, now it makes more sense. During a pandemic and at a time when we have the highest rate of Covid cases. When doctors and medical field workers are working endless hours not even being able to see their families due to working endless hours, it is a complete slap in their faces and such a selfish thing to do. And to add insult to injury today 10 Phoenix hospitals announced that they are diverting patients. This means that the hospitals are closed to incoming emergency transports and hospital transfers while they work to address a backlog of patients. And yesterday we had 145 covid deaths. I HATE wearing masks but do it anyway because I feel that as a member of society we all help and look out for one another. I will never be returning to this place again. I support our health are workers. read more

i placed an print order at 9am. the receipt said same day pick up at 3:30pm. when i arrived, the cashier told me their system was down. when i asked what we can do to get my prints done she just shrugged her shoulders, said she couldn't help me, & i shld come back later to see if the system came up again. i called the store at 5:30 to check on my order, they told me i could email it to them & they could still print it for me. when i arrived to the store they said they wouldn't print for me bc it was too close to closing (6pm) & they also wouldn't give me a refund. i was ignored at the register when i walked in & the employees were rude considering they could've offered me the email solution the first time i came in. read more

I went to the store to have a Native American pot double boxed and shipped to Texas. The reason I am giving this low rating is not because the staff were not friendly and efficient, but because they were not wearing masks. The store had put markers on the floor indicating where people should stand for social distancing, and many of the customers were wearing masks, but I felt the staff should wear masks as well. I wore a mask to protect them but they did not wear a mask to protect me. read more

Every time I stop in the UPS Store the employees make it quick and easy. Sometimes they have a line, but they are pretty quick and helpful.

I would never use this store again! I was just told I had to donate a $1.00 to the jar if I had them tape the box closed to ship it!! I'll make sure I mention it to everyone I talk to. What crappy customer service! read more

I received wonderful attentive customer service from Zack at UPS Store 4070. He is a real asset to the store & needs to be applaude! read more

Fun upbeat staff, very helpful! As far as all you Karen's on here sniveling and whining about masks and Amazon returns and notaries going to lunch, god forbid these people actually eat and not be there at your beck and call 24 hours a day 7 days a week! You people are pathetic! This store is very professional and extremely busy! Sometimes you wait sometimes you don't as with ALL SERVICES you go to these days! If you dont like the way this store is ran GO SOMEWHERE ELSE THERES ANOTHER STORE 2 MILES DOWN THE ROAD! You whiners are exactly what is wrong with society today... entitled lazy and rude as hell!!! Try being a nice decent customer for once! People have bad days big deal get over it! You people make me sick! they don't wear masks, big deal your mask and 10 booster shots work right? Get outta here with that crap! You extremely lazy whining complainers are pathetic! Bottom line SHUT UP OR GO SOMEWHERE ELSE! Thank you and have a nice day! read more

Called this store about a lost package I had dropped off at this location and right away the lady who answered said " we said everything out in this store" she then continued to see if she could locate the package and kept putting me on hold or would ask me questions but then start talking to people around her . I w would not recommend this store to anyone worst customer service. read more

Total lack of mask enforcement in VERY close proximity. Long lines as well. This place sucks and it's worth the 5 min drive to the other UPS store on Bell that won't get you COVID. read more

I would give them zero stars if I could. I have been coming here for about a month since we moved to Surprise. I have had nothing but BAD experiences with the employees. First off, they are super rude - they do not greet you, don't acknowledge you, and are very slow almost as if they don't care if you are waiting around. I have stood in the line for 10-15 minutes being unacknowledged not even a "hello" or "we will be right with you". If you come in with a package ready to ship ALL of the UPS stores I have been to allow me to put the package on the counter and leave while they finish up with a customer... NOT THIS ONE. I came in the other day and of course the line was long and honestly I don't have time to wait. I was not acknowledged, the guy was standing around looking like he had nothing to do, and I had to go to work. I put my packages that were already labeled and ready to ship on the far counter in a nice stack. The next day I came in and had more packages to ship and GOT LECTURED by one of the employees (young kid with glasses) on how he had to pick up all my packages the day before and bring them to the back. Is that not your job? If you can't do simple tasks such as that, GOODLUCK in life. Don't make it seem like I threw them all on the floor and said pick them up because that is not what happened. I literally set them nicely on the counter without disturbing anyone and left. Mind you, every UPS store I have been to allows this and most of them have drop boxes at the front where you can drop your packages off that are ready to be shipped and USPS will pick them up. ZERO STARS from me - work on your customer service and how you treat your customers. Try a nice smile, a warm hello, and maybe try DOING YOUR JOB. It will get you further in life... read more

Upon entering the store there was a sign that certain employees are not wearing a mask due to health issues. Once you were in the store you find that not one employee is wearing a mask. There is a sign saying that if this is not comfortable go to a different location. The reckless disregard of basic health measures is beyond disgraceful read more

Dear Lisa, I'm not sure what's the problem with me! I have been paying my MAILBOX for few years now, sometimes I'm not getting my mail because stupid reasons "I was told maybe I should upgrade to a bigger box or your kids name was not on the box" So we send your mail back... My kid is 12 years old, I don't think his information should be on the mailbox! But instead I'm getting all just junk mail that I don't want? I've been waiting for a package for two weeks now, and when arrived you send it back by refuseing to sign for it! Bad customer service but premium cost for the mailbox at Bell and Reems UPS office. read more

The sign on the door says some employees have health issues and can't wear a mask. I thought maybe an employee has asthma, so I'd wait for someone with a mask. 5 or six employees working there had NO MASK. I didn't see any employee with a mask. They're lying about having health issues. I am high risk, 63 and I have pneumonia from valley fever. These jerks don't care about their customers. They had a sign that said customers need to stay distanced. Rules for thee but not for me. I won't be back. read more

None of the staff are wearing masks!!! There is no way they all have the same health condition preventing them from wearing a mask!!! They could be carriers for all we know. I will file a complaint with the county and the health board. They should be given two options. Get Covid tested weekly and post results or shut down read more

With the recent death of my grandmother, and father! It really made me starting to think about having a will. So I went ahead and had one wrote up, I just needed to get it notorized, and I was surprised that the UPS Store takes care of that!! I had a couple of witnesses with me to sign, they knew exactly what I had to do. The only reason why I did not give them 5-star review. I was there the day before, no more then a couple of minutes past closing time. I run a branch for my company, one thing I learned is never turn away customers! read more

Overheard overheard one of the staff complaining to another customer about the people in Surprise. When it was my turn I didn't even get a hello. You reap what you sow. Also, no masks. Don't come here if you want good customer service or to feel like the staff even remotely cares about your safety. read more

There was a long line going into the store when I arrived. I understood being the holiday season. However when I was finally able to get close to the my turn I noticed a small sign that said some employees were not wearing mask do to health reasons. That is understandable. However all the employees were not wearing mask. That is irresponsible. read more

I was made fun of by employees for wearing a mask while none of the employees had one on. A woman without a mask was coughing dramatically and when I asked her to please step back since she was maskless and standing too close, she made jokes while the employees laughed. I guess it's funny to them that some people have compromised immune systems and prefer to not be spit on during a pandemic. read more

The people are always friendly and helpful and it's convenient with easy access and parking.

Was referred by amazon about a return I needed to send back . Went into the store the staff was far from nice . Told them I had a return and I had a shipping label on my phone . Was told that oh u need to print it your self never stated to me that there is a charge for it ? So I asked why am I being charged a British accent gentleman stated he was the manager there . Stated to me that there is no charge u just print it and bring it up . So thats what I did went back up told me it will be 2.48 for the label ?? I told the guy u just said it was no charge and his response was either u pay it or u don't send out . Seriously this guy should be terminated by corporate for being dishonest with customers and being totally rude . I will never go back there again to send anything this guy is rude and scam artist I will be filing a better business bureau complaint for his practices . read more

Great service every time and thankful they respect individual freedom. Thank you, it was very refreshing.

I appreciate and respect that this UPS store has their eyes OPEN! They are not sheep who listen to the lies the media has engrained into fear driven humans. If anybody has a problem, like their sign says BEFORE you enter the store then go elsewhere. I see these reviews about people being "so upset" that they aren't wearing masks. YOU have a choice, why choose to be rude when you are previously warned before entering. What is your purpose to write such poor reviews when it's clearly stated before you enter the store. Y'all need to get a life who make an effort to be intentionally rude. read more

I had a great experience there the other day. I just needed something done that this location provides as a service that has to do with my bank. My request was handled quickly and professionally. I'll probably drive out of my way to use this location for other services as a result. read more

the woman who helped me needs to find another job in customer service. rudest person ever. not 1 bit helpful. didn't even try to help when I mentioned I was trying to open my amazon account and the wifi wasn't working just took my stuff stuck the label on and threw it in the pile. get a new job!! it was the woman who wears black glasses. avoid her at all costs read more

I had a box that simply needed dropped off before closing, no purchase transactions. Store hours state closing at 6:00 pm. At 5:51, ( fought traffic to get there!) store clerk locks the door as I walk up to it, then proceeds to ignore me. Very unprofessional compared to other locations. read more

I needed a large item shipped and Chris at this store went above and beyond in helping me figure out the best shipping method. This type of service is almost unheard of these days. I truly appreciate his exceptional customer service. Thank you, Chris. read more

My family and I have been using this place for over 7 years. They've practically watched me grow up over the years and have been nothing but nice to us. read more

Dropped off a prepaid package return to Amazon. Needed the box taped shut. $1 to tape it shut, allowed as a donation to the charity cup. Kind of disappointed that a service that used to be free is now so blatantly overpriced. Polite staff though. Just make sure your items are fully packaged before going. read more

Friendly staff and fair prices. Many of the other UPS stores are way more expensive. This store also offers living will and do it yourself wills. read more