I mailed a package on Nov 10th it went out for delivery only to come back to their store a day later, I called the store I sent it to a week later thinking they had received it, they looked and called me back a week later to say it wasn't in their system, I called the UPS store to check if it was returned, they claimed not to have it. I finally found time to go in person to the store, there it was, sitting on a shelf for over a month, my phone number was printed on the label, Karen argued at me, that they called that day, I said she did not because there's no record of it on my phone, she continued to argue that they did call me , very rude, if somebody has a return package for over 30 days I would expect them to call more than just once, if they did call at all. What happened to customer is always right? Then they wanted to charge me full price all over again I told her I would pay for the UPS cost but not their percentage of markup, she continue to argue and said she would not do that and that I should take my business elsewhere and refused to service me as a customer. So I walk next-door to the FedEx store and they got my $20.25 read more

I just stopped in to pick up a package. There was some confusion as to whether there were 2 packages or one. I left with one.

Went in for a simple notary and the young guy (wish I remembered his name) was wishy washy. I could tell he was new at this but he tried to cover up and said he knew what he's doing. There was another employee there who in my humble opinion should've taken over or at least assisted. I've gotten several other notary signatures done in the past at a different place, and they were seamless. Hope this feedback helps the employees more than anyone to be more professional, especially when it has to do with legal documents. read more

I would give this place an extra star for being very helpful! We had to finish a project Wednesday morning and was short on time. I'm glad they opened right on time. It would be nice if opening hours would change to 8am during the months March-June. We had to email print to gather all that was need for our project. The young men at the register is knowledgeable efficient and friendly. This little place is located inside the shopping center off of Torrance blvd. Some of the services they provide is packing shipping wrapping scanning copy and faxing. This place is organized and also have packing materials needed for your items, one of the service for shipping is UPS. read more

They say no more than they day yes to help. Horrible service. They take usps but beware not everything is accepted by them. Whats the point...??? Often ive gone to drop a letter off and im told it has to wait til the next day bc usps picks up at noon. But i can go across the street or around the corner and the box says 3pm. Other times i just need stamps and while someone is helping w copies im still waiting in line. It takes 5 minutes to take my money and give me 10 stamps. Horrible service. Luckily the one near Avalon and 91 fwy are great service and actually appreciate your business. read more

fast and effective service! Great customer service. I've packed my own package which i'm not always 100 percent sure if they are even packed right. It feels good that they double check it and give me a receipt incase anything goes wrong along the way. Also a plus if i need to track were they are. :) read more

Great service at this location. Very progressional staff. I went in to mail a package. This is my 2nd time at this location. Always neat and clean. Thank you for all your help. read more

Friendly and fast service! Great location with ample parking and close to grocery stores and restaurants. read more

This is a great store, since it's close to home and they're ALWAYS friendly and helpful. It's not cheap to ship big packages but it's less than me flying back east to hand deliver!! read more

I'm always at this location shipping packages, picking up packages or buying shipping materials. Staff is always friendly and very helpful.

This UPS store is awesome! Great customer service. The staff there is well trained and friendly. May be a long line at times but is worth the wait for the overall great services they provide! This is a one stop store for all your shipping needs. Can't complain about the prices which are reasonable especially in this economy. The store is very clean and organized. Definitely the best shipping center in the southbay area, will definitely recommend to anyone for all there shipping needs. read more

This place treats their box holders like second-class citizens and to compound this they have low ethical values. I'll elaborate. I have held a post office box with the post office since 1982. When the pandemic hit, the USPS used it as an excuse to limit their services for box holder, resulting in having to wait in long lines to get my packages. So, I thought that a box at a UPS Store might be the solution. Bad decision. Multiple times they refused to look for my package because they were too busy. Just before Christmas, I lost or misplaced my front door key, so I went in to get a replacement. I waited in line for 20 minutes, and they refused to make me a new key, saying they would make one and put it in my box. I told them that was not convenient for me. He said they were too busy. I pointed out that he had taken over 10 minutes for the women in front of me, and making a key should take less than 5 minutes. He flatly refused. A couple of days later I checked and the key had not been put in my box. So, I waited until after the New Years and approached the manager, asking him to cancel my contract and give me a prorated refund. In his presence, I checked the box again; no key. After explaining my reasons, he went off to the owner and had a long discussion. The owner came out and told me they can cancel the contract but they can't give me a refund. This is exceptionally low ethics, wanting to make money for delivering an inferior service. read more

Parking has improved - not vastly unfortunately - with the addition of 3 ten minute service parking spots. It's still a busy strip mall with insufficient parking but my busier schedule has made it easier to keep this box instead of finding a new one. Their service is still mediocre at best. They survive and thrive not due to good service but due to a prime location and the inertia of busy/lazy customers like me who tolerate them instead of moving to one of the gazillion other mailbox places around. I routinely get other boxes' mail and had 3 invoice payments "get lost" when they never made it to my mailbox in the last 6 months alone. Next time my mailbox expires, I vow to move it elsewhere! read more

Did not get good service here. Tried to get something notorized and the clerk was rude and not helpful at all. I found great service at another mail service place just a few blocks away. Skip this place and go to one where they are truly customer service oriented. read more

My 80 year old sister mailed two packages from this store to me and was treated poorly. She was never asked about value or fees, just given a receipt. Unfortunately I was not here the days when the package was delivered due to a holiday that changed the number of days it was going to take. I called UPS to pick them up, but they were shipped back the same day as the last day they tried to deliver. I called UPS and was told they couldn't stop them, I was told I had to call the store. I called the store and was told I would have to wait until the manager could call me. She called and told me they did everything right and there was nothing they could do. She was VERY rude and basically said my sister was lying. Stay clear of this place. read more

Great Service. I have been coming here for years. Always great service !!! Fast and courteous !!!

I like this UPS because of its central location in Torrance. I have shipped several items with prepaid labels and it's easy and quick to drop off a prepaid package and get a receipt. I usually only have to wait a couple of minutes if someone is ahead of me in line. It's hardly ever very busy. I think this is UPS's best kept secret. read more

1:00 PM today, my first and last time in this store. Customer Service is horrible. The notary was not only completely unprofessional and rude, but he should be fired. He allowed a customer at the register to answer a cell phone call and have a long conversation, which we all had to listen to while myself and 3 other customers were waiting in line for various services. When I (next customer in line) asked him if he could take care of my notarization while she was on her phone, he angrily said "No, I'm going to wait for her to get off the phone" needless to say, I collected my documents and walked out. People are often inappropriate with their cell phones but when it affects other customers I feel the shop keepers should step up and say something to that inconsiderate customer and show consideration to the other patrons, their time and money!!! read more

No computer for printing and downloading so employee suggested I go to the FedEx store and print it there and return to the UPS store for my transaction, and he saw nothing wrong with that. So no service here.Will try the Redondo store. read more

DO NOT USE THEM!! They lie about everything, their customer service is HORRIBLE and they are very unprofessional. Any one can get your mail there is no privacy control here. I've had several checks that were not mine delivered to my box and I when I returned them they saw it like if it wasn't a big deal. I later found out they had given access to my mail box to people that were no longer employed by our company. When I told them they said too bad. Really? Seems like a bunch of uneducated/UNPROFESSIONAL and UN-AMERICAN employees work there. DO NOT USE THEM. Look for a box with the post office it is the SAFEST thing to do. We WILL NEVER USE UPS FOR ANY OF OUR MAILING NEEDS. I also advised our friends and list of clients to cancel their mail boxes since there are security and privacy issues that they simply cannot handle. People like these should be screened before letting any of them "try" to run a business especially when it concerns US MAIL!! read more