I have used Amy and Michael for copies and shipments for 5 years or so. They are always friendly...I tell them what I need and they get it done without hesitation. They help guide me with their suggestions. I appreciate the options they give. It's so convenient to be able to mail, fax and pickup my mail/packages from one location. I rent a mailbox here so I get to see them in action everyday. They make my life easier!!!! read more

Great service! Quick, easy painless, would highly recommend. Location is easy to get to and plenty of parking.

This is the best UPS Store! They are quick and friendly, I've been a mailbox renter for almost a year and they always keep track of my countless packages coming in. Amy is so knowledgeable and will let you know the safest way to send your important documents! I cannot recommend this place enough! read more

I always have a great experience. Amy has been helping me there for years and always does an excellent job. They are always quick to help and very friendly. I highly recommend going in if you ever need to ship anything or pick up supplies for it! read more

I live this location... The staff is remarkable.. I had a recommendation from one employee, when I returned he had left for the day.. The great news is his replacement knew exactly what I needed with barely a hint... I was amazed!! Always get prompt friendly service read more

A sure way to judge an operation's integrity is when something goes wrong. Michael packed, insured, and shipped a valuable large painting that arrived badly damaged by an exterior force that bashed in the box. I called, and Michael himself told me that since the item was adequately insured, a remedy would be forthcoming. I appreciate that sort of approach! Sincerely, Andy Gregg, Vancouver, WA read more

I frequently return amazon shipments to this UPS. Amy always sees me and waves me over. She is friendly and extremely efficient. I am in and out within minutes. I really, really appreciate this! read more

I shipped a large fragile item to my niece and when I walked in I was told that they would pack it all up for me! I was in and out of the place after Nicole took the measurements, gave me a price and an estimated delivery. I even got a tracking number and it was cheaper than the post office! Definitely recommend this place. read more

Convenient, Efficient and Friendly service. The staff is very professional and eager to help. They seem to be quite knowledgeable about their services. I went in the other day to send a small package overnight, and they explained all the options and costs. You may be able to ship stuff yourself for a bit cheaper, but this is the place to go if you want it done right. read more

Absolutely dreadful service. Not only did the owner charge me to drop off a prepaid package that he simply turned around and handed to the UPS driver, they have repeatedly gotten my orders wrong. They even once delivered my grandmother's Christmas package to the wrong state because they had swapped labels with someone else. When they realized their mistake, they shrugged it off, suggesting the recipient ship the package to my mother nearby at their expense and refused to reimburse me for the cost of shipping. Today was the last straw, however. I placed an order for print job at 4 AM online and received an email confirmation that I could pick up the order anytime after 2 PM. I scheduled a meeting for a very important client based on that information. When I showed up to pick up the print job at 5:15 PM on my way to the meeting I was told that they had never received my print job. When I showed the girl behind the counter my email confirmation she dismissed me, told me they'd been busy, it wasn't there, and that was just too bad. The owner looked on watching this rude interaction and said nothing. Because of my inability to deliver as promised, my client has elected to go elsewhere - costing me more than $1000 in revenue. Strangely enough, when I got home at 6:20 and checked my email, there was a message from the store telling me my print job was ready. I will never be back. read more

Late post: On December 15th, I had 2 very large boxes with Christmas gifts to be mailed to AZ. I was trying to get the door open caring the first box, employee Amy quickly open the door for me and carried in the second box herself. The mailing process was very quick. Amy was very pleasant and efficient. I was in & out of the store in record time. The visit stuck in my head for the season, I felt she went above and beyond in a very busy....Thank you, Amy!! read more

"The voice mailbox you are trying to reach is not in service..." I'm just trying to find out the hours. List the right phone number or take down the listing! read more

We had to ship a Western style saddle with accessories. We brought it in to the store fully expecting to pick out an appropriate box, bubble, wrap, tape, etc and package up the saddle for shipment. Store owner, Michael, asked us where it was going to, weighed, charged us, and said he would take of the packaging it up and shipping it out for us. Wow! That is a first for us at any UPS store. We'll make the special trip to his store again in the future just because of that great experience! read more

Had PO box for a year, I don't think the place was ever cleaned. Rude condescending attitude to other customers by the owner which was very uncomfortable to observe. Should have read the reviews earlier, but the location was convenient. Will definitely communicate these issues to corporate. read more

This is the worst business I have ever been to. I went in to do a simple transaction recently and was treated so rudely by the man who works there it was unbelievable. How someone like that can work with the public is beyond me. He obviously doesn't want the business. I would not recommend this place to anyone ever. I wish a 0 star option was available. read more

This is the second time I've showed up 1 minute before they close and the door was already locked and they refused to let me in.

Should receive 0 stars. My husband went on 12/19 and paid $107.67 to get an Xmas box to our son in Michigan by Christmas. I was pretty confident it wouldn't make it but the UPS store said absolutely it will get there, just pay this ridiculous amount. They took our money and drove it to the post office ( ups wasn't even used) and it made it there December 30th,which due to the holiday didn't make it till Jan 2nd. USMail doesn't guarantee delivery. I also had done all packing, taping, etc so this was just slapping on a label and doing your job. If UPS wasn't an option we should have been told. read more

If I could give zero stars I would. I was employeed here until March 24 2020. On March 17 I contacted the owner Michael to let him know I did not feel safe there becuase there was absolutely nothing being done at store to slow the spread of COVID19 , no gloves , no mask , no hand santizer. I returned to work the following day after recieving a text from Michael saying that he understood concerns and wanted us to feel comfortable at work and that gloves, hand santizer and disinfectant were now available there for all of us , all though he gave the impression he provided those items it was infact a employee who purchased and brought in the gloves and disinfectant. From March 18-March 24 I repeatedly voiced my concern to Michael in regards to the possibility of work place exposure to COVID19 his response was " Dont touch your face, Stop Watching the news and dont get sneezed on" even after the Washington state Governor signed in place the "Stay in Shelter Stay Safe Order" in which page 4 Section 3 Paragraph B clearly states "Essential businesses are prohibited from operating under this Proclamation unless they establish and implement social distancing and sanitation measures established by the United States Department of Labor's guidance on preparing work place for covid19" . It is unfortunate that a person would care more about making money then about the health of employees and customers at a time like this. read more

Michelle and Amy are the best UPS CUSTOMER SERVICE REPS and Amy super fast in the back ... I saw it all.... for 10 whole minutes ...

Totally not worth your time to go here. I arrived shortly before the posted closing hours only to find the door locked even though the cashier had other customers in the store. It seems to me that when you're posted business hours are until 5 p.m. your doors should be open until 5 p.m. not closed and locked with your cashier waving you away before 5 p.m. I will never be back clearly there are other places that want my business more. read more

Unprofessional and unkind grumpy lady. Had her several times and she's just really toxic and bad service. She yells and makes a lot of mistakes due to poor communication. I only get this experience from this location. Will be going to other places. read more

I've been a customer of this particular UPS Store location for many, many years now. Michael and Amy have been nothing but awesome the entire time. We now have multiple mailboxes here. When we come in to check our mail, we are always greeted by name and promptly helped. The convenience of not only having a safe place for package delivery, but also text notification when received is unbeatable! read more

I had cause to require the services of this store a few days ago to ship some original artwork to the center of Washington state. I found the customer service top notch, the delivery was made when stated and the product arrived unscathed. Super service. I will always visit this particular store for my future shipping needs. Kudos to them. read more

Fast and friendly you can't remember the guy's name that works in the front but he's always so sweet and so sufficient it's the only UPS Store in my area that will go to read more

This is really unfortunate because I have given this UPS store several tries but today is the last day that I will be in. Today I finally had to ask for someone else to finish my transaction because The young lady that was helping me was absolutely impatient and unprofessional with me. The lady that did end up assisting me was extraordinarily nice and professional so it's too bad that she's not operating the counter 100% of the time. Unfortunately, I have had several interactions with the other agent in this shop that is rude, condescending and just not a good customer service representative. From now on, I will drive out of my way to go to a different UPS store so that I can avoid having someone roll her eyes when I ask a question or need assistance, It's just not worth it. read more

Wondering why it costs $1 to send a pre labelled package. Will just go to Post Office next time for free service

Worse customer service ever! RUDE! Over charged me for the box 16x12x6 box was $5.95 and for packing they charged another $6.61. UPS site said to send from WA to CA was $16.95 (residential/ ground) they charged me $21.31. When I asked UPS. They said the stores are Independently owned. Buyer be aware! SOMETHING smells bad here! read more

1 star only because 0 stars is not an option. If you need to have something fragile packed and shipped professionally, avoid UPS Store #2612. Short on time and being from out of state, we needed three boxes packed and shipped. We were assured the utmost care would be taken, not only by shift supervisor, but by owner. We were quoted approximately $650.00 to wrap and pack 14 fragile porcelain figurines (Lladros) along with paintings and clothes. The largest box with the figurines weighed 39 lbs and the other 2 approximately 16lbs each. The cost was a lot more than I expected, but thought if that meant everything would arrive safely it was worth it. I watched a quick video online where it stressed a "Certified Packer" wraps and packs the items. There are two problems here. If a "Certified Packer" got close to my boxes, there was no attempt made to ensure theitems would make it to my home (let alone out of the store) without damage, or why and how an unqualified person was able to pack and ship 3 boxes after shift supervisor and owner were aware of contents. Single walled boxes, two thin sheets of bubble wrap on each and plenty of green packing peanuts. No double box, no corner supports, no cardboard separations. Bubble wrapped so poorly some of the extremeties were poking through the wrapping. Surprisingly only 4 of the 14 were destroyed. One figurine is extremely rare and could only fInd one in Spain. If you are determined to use this store to ship something fragile, then insure it for worst case scenario. I am not only done with The UPS store, I am done with UPS. When filing the claim, they asked us to send the box with the broken and unbroken figurines back to the store in Vancouver just the way we received it. Please read that again! We said absolutely not, and after going back and forth they said they would accept pictures of the broken items. The insurance money I am recieving will cover the largest, rarest figurine but not the other 3 nor the sentimental value. I will drive miles out of my way just to avoid UPS the next time I need to ship something. read more

Had to get a form notarized which was simple enough and cost was stated in advance. However, after the owner, Michael, offers other services I go ahead and fax it also. When being rung up the cashier tells me the total, which seems very high. This guy charges 2.50 for the first page, 1.50 for any more. $4 to fax something?! You're not even using toner! What a joke! Talk about greedy. He should state the cost considering he charges 10x as much as fedex stores. It's just stupid. read more

I went in this UPS Store today to send out a prepaid package. The service I received was completely unprofessional and rude. The representative told me I was being paranoid and took my package out of my hands several times. He had no idea that I needed to ensure all the items in the package were in fact there because he did not listen to anything I needed or wanted. This was by far the WORST experience I have ever had with mailing a UPS package. I am absolutely shocked that a person with this kind of lack of customer service is being employed here. Maybe he should be in a place where there is minimal interactions with customers. I would not recommended coming here at all. Avoid it! There are plenty of options for shipping. read more

Every time I ship from here (about a dozen times), the item gets to the location quickly and safely. The employees have helped me find the right size box, cheaper ways to ship, and better ways to package. Today I had to return some shoes- thought I was going to have to do the taping and labeling myself but since I came with new shipping labels, the man at the counter took care of everything! Saved me time and hassle! read more

I will never be back to this one. When we told her that we had never sent to this person before she insisted that we tell her the name so she could look it up. When she couldn't find it she was overly rude and said "we can't find that person". Well no kidding we just told you that. When we told her that we had left the address at home and we would be back she decided that she wanted to be a little more sassy then before.. Amy I'm sorry that you're having a bad day but you need to leave your personal life at the door and help customers with good customer service instead of bad. read more

I am so surprised to see the negative reviews on here, clearly some of them are very old! I have come to this UPS store many times as our business is just around the corner. The service has always been impeccable! Amy particularly is extremely efficient, friendly and accommodating. On several occasions she has gone out of her way to assist me with whatever I needed in order to get a package where it needed to go when it needed to get there. I cannot recommend this UPS store enough and I am so happy that it is the one closest to us! read more

Horrible service, rented the box for six months, used it three. Greedy manager would not refund three months rent. Do not use this store, other ups stores offer better service. read more

It's a smaller location, with mailboxes and limited copying services. Shipping too, of course, as well as notary service. Nice enough I guess. read more

The staff was incredibly friendly and helpful but the mark-up on shipping packaging is a bit ridiculous. $6 is not an acceptable charge for a small box and some packaging peanuts. Five stars for the staff and service, One star for the excessive cost of services. read more

This is absolutely my favorite place to send packages, etc. Michael and Amy are so friendly and efficient. I've never received such great service. read more

I've gotten great customer service here. The staff is polite and professional and always willing to help. They make it very easy to get a box and pick up mail. read more

I have been coming to your store for I over 8 months. I have worked with Amy many times and always with great joy to see her smiling face. She is always kind, smart, funny and efficient. I came in today for so very many returns and some had labels and some had to be printed and I had boxes and papers and emails and and and I was hogging the whole place and she quickly took action got me and my junk in and be organized spot and we worked through it all very quickly her patience and kindness are truly amazing in these busy times. Please give her a Trillion Gold Stars!!!!! Very happy customer!! read more

Oh my god, the owner and his staff are top notch. Courteous, Professional, and Friendly to the nth degree. I've been coming here for years. You're getting a premium service here. There are a lot of options out there for UPS stores, Kinko's, etc. but I always come to this store. Would absolutely recommend them to anyone. read more