We were out of town when a liquor order was being shipped to our home and we were not gonna be there to pick it up. I was able to have it rerouted and held at this UPS store until we returned. The UPS guideline is if you have it held, it typically is held for a week and then it gets sent back. Had no issues going in showing my ID and picking up our package. The gentleman who was working was friendly and hospitable, and worked with a sense of urgency. This location is undergoing a well needed refurbishment and I'm loving what I'm seeing because it's very fresh and brings it into the modern day! read more

This store has recently gone through renovations, and now they're dealing with another unfortunate situation. On top of that, the A/C never seems to work properly, and it's extremely hot inside. I really felt for the employees, who continue working hard despite the uncomfortable conditions. The two young ladies are always so kind and greet customers with a smile, no matter what. I especially want to thank Melissa, who helped me with my returns. She was incredibly patient, respectful, and genuinely caring throughout the entire process. Even with everything going on, she remained calm and professional. I truly appreciate her kindness because that's not something you find very often. I hope the store's issues are resolved soon because this team deserves a safe and comfortable workplace. Thank you all for your hard work and dedication! read more

I believe the manager on duty came in later in the evening during last week, around 6:40 PM--an older gentleman. We typically have a great experience during the earlier hours; the younger staff are consistently kind and happy to help. However, this particular gentleman was rude, showed no customer service, and rushed us even though we had multiple packages. At one point, he even smacked the screen on my phone when it went dark while he was trying to scan a code. If that had damaged my screen, I would have been extremely upset. Overall, the interaction felt highly disrespectful. read more

Once again: UPS is sadly not organized. Poor service. I stood for 15 minutes with my arms full of packages and not one customer was called after I came through the door. Two associates were working on boxing something in the back. Another lady had an extenuating packaging issue with one associate. And the fourth associate had a lady who had a bottomless package carrier. That kept going on and on and on. They need a team leader who will redirect the two people in the back to come forward and work in the front and to teach their associates how to be more efficient and organized in dealing with large amounts of packages. I am , in the future,, going to Staples to do my Amazon returns. Further for me, but hopefully faster. read more

I travel often and frequent UPS Stores from different States. This location in Winter Garden, FL. is one of the best out there. I have been a long time customer of this very busy business. I appreciate your staffs customer support I give them a 5 Star rating. Thank you to the Team. read more

During unscheduled time and events needing to send something or return something back. I have come across staff that have been very accommodating in fact even stayed open over 5 minutes to help me with an urgent need. A. Required to return defective equipment at the last minute. Very accommodating and more importantly dependable. read more

Every time I visit this location, I've been treated with respect, courtesy and kindness. Thank you for being so professional and helpful. It is so appreciated. read more

So only came here for an Amazon return. Luckily there was a sign for Amazon returns but it still wasn't super clear as the attendant was taking people from the normal line too. The convenience was definitely there, you didn't have to pack or print anything, just have your QR code ready. There was a huge line for all the other services though. Probs would recommend coming here on off hours. read more

I came in to this location to have a document notarized with two witnesses. The notary knew exactly what to do and requested the assistance for signatures from her two co workers. They were not only professional, but also courteous, thorough, helpful and patient. I would highly recommend this location for any of the services listed with UPS. read more

I love the ease that Amazon provides with making returns. All I needed to do was print a label and drop it off at one of their UPS locations. This UPS Store is located in a strip mall that is anchored by a Publix. The store is clean and stocked with everything needed to provide all of your packing and shipping needs. I was extremely impressed with the fact that in under an hour after I dropped of my package I was notified by Amazon that my return was validated. My refund was immediate. This means that the UPS Store employees did exactly what I needed and without delay. I was especially pleased by the speed and efficiency because when I entered the store I was not greeted. I walked up to the counter and as soon as a girl approached I made my request to have my package mailed. The only response that I received was that she was printing me a receipt. No eye contact. No greeting. No Thank you. No pleasantries in the slightest. I was not made to feel welcome or my business appreciated but they did their job and this made me very happy. read more

The UPS Store - Shipping Centers Near Me - Winter Garden, Florida

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update!! owner has responded and totally appreciate his response... it's disappointing to find out that amazon does not cover the cost of boxes for the ups stores for returns. a suggestion (from a customer who uses both amazon and ups) would be signage stating that in the store to avoid confusion for future customers. thanks for clarifying!! sooo just shipped/returned two boxes to amazon today at the ups store near publix in winter garden. i'm a regular and return things via ups probably 5-6 times a year... i've been in this ups many times for both amazon shipping and personal shipping and for the most part -- they're pretty good. always friendly... including today!! kristen waited on me today and was friendly and professional -- however, i had a receipt from amazon that showed i shouldn't be charged for a box but she was gonna charge me... period!! and i wanted to get these two boxes shipped in the same larger box -- so i paid $10! what a flipping ripoff!! so they're getting double paid today!! my review is 2* -- the extra star is because she was nice/professional or it would've been 1*. and i'm writing a review to warn anyone if you're using ups for amazon and you have multiple boxes for one barcode make sure you save the original box it came in or you'll be charged as well... unless you have a nicer employee or friendlier ups store!! read more

The UPS Store - 2 amazon boxes... - Shipping Centers Near Me - Winter Garden, Florida

I often stop at this UPS store merely out of convenience - I have Amazon returns from time to time that can only be sent back via UPS, and this store is on my way to work. I dread these visits because there's usually an older gentleman working there who is gruff and unfriendly. I always sort of feel like I am annoying him, even though my presence could not be easier... I am usually just dropping off a labeled package and asking for a receipt. Additionally, stopping here is usually not an efficient experience - if there is even just one person in front of me, I feel like I am waiting a good ten minutes just to drop off a package. Last, I just read the store's response to some complaints and I'm kind of appalled at the way they speak to customers. It's one thing to professionally defend your decisions - but the attitude in some of these replies makes me feel like I'm reading a texting-war between teenagers. Wow. I'm wavering between two and three stars, and will generously go with three since I've never had any issues with my shipping. But generally speaking, I dread going here. read more

In response to your feedback... FACT...I was NOT using profanity or walking up and down the sidewalk. FACT...YOU need to put up a sign that states there is a cost. FACT...YOU need to learn how to respond to reviews in a different manor. i.e...We are sorry to hear about your experience at our store. We will make sure that our employees inform our customers more and we will be adding a pricing sign for our Iron Mountain shredding services immediately. Thank you for bringing this to our attention....instead you chose to demean me. So thank you for proving my point as to why no one should visit your location and all of the other 1 star reviews are accurate. HORRIBLE EXPERIENCE!! Stopped by in the morning to drop off a package and saw you offer shredding. I asked the older guy about it and he just said yes we shed through Iron Mountain and that was all he said. So I went and got my documents to shred and a younger guy at the store said that you charge and that the bins are full. So why in the WORLD wouldn't the older guy tell me there is a fee (no signs anywhere indicating there is a fee, but you have 3 copy machines to make one) and that they are full!!! Thanks for wasting my time!! read more

If you like unsolicited racism, misogyny, crappy political opinions and total disregard for your time with your notary service, this is the place for you! I urgently needed some documents notarized, but I still regret not walking out and that I gave this franchise owner my money and time. Never again. read more

I drop off my returns here and they are always busy but the line moves as quick as possible. Just wish the people were friendlier. A smile given can make all the difference in one's day. I give mine but it is rarely returned. read more

This place cannot do a print job in a timely manner. Twice I have sent over a simple print order for black and white or color prints, coming in several days later than the turnaround time given, only to find my order had not yet been completed. The owner is a Qanon clown who is more interested in carrying on political rants than in serving those waiting. I had to wait for him to finish this unprofessional behavior before even finding out that my print order wasn't done and I'd have to come back tomorrow. Excuses given instead of service. Not impressed. read more

I had an uncomfortable experience here this past weekend. I went to mail a package and was helped by an older, large, balding man. The beginning of the transaction was fine - he helped me pick the correct box and set up the correct pricing - but it all went downhill when he saw it was addressed to someone in California. Unprompted, he began to go on a rant about how everyone in California is a moron or stupid person. He then continued ranting about how "kids these days aren't taught history about Russia and socialism" and other more extreme right-wing views. I am all for free speech but when I go to a business to use a service I just want help with that service. I do not want to get a lecture or hear someone's personal opinions. This was an extremely unprofessional experience. I left very confused and concerned for this employee. I will not be using this UPS location again and would encourage the manager of this store to have a discussion with their employees about what is and what isn't appropriate to discuss when helping customers- especially if that customer is simply asking for help with mailing something. The top of the list should be: politics, religion, and gender issues. **UPDATE** The person in this exchange was Nathan, the store owner. He left a nasty response to my review which it seems has since been deleted. It appears he treats several customers this way. I have since been using the UPS Store in the Kirkman Oaks Shopping Center. They are helpful, professional, and doing Amazon returns takes just a few seconds! read more

Fast. Efficient. Helpful family atmosphere here. Never had a problem. Love it that I can easily return my Amazon items. Thanks guys!

Nickel and diming. Not particularly friendly or convenient. Go to the Stoneybrook Mail Center instead. Nope, Nathan, that's not me. I'm the guy with a UPS Account who you charged a fee to drop off a package without a label utilizing our UPS account. (I just needed one of the UPS provided forms to stick it to the box that was already packed and ready to go). Silly and pointless. FedEx doesn't operate that way - it's the whole point of having a geographically dispersed group of stores. read more

Not the worst experience ever, but I walked in with a pre-metered package so I don't know if it could have been different. What I do know is that the owner was leaning against the front counter and seemed to begrudgingly help me. I don't know if that's absolutely true, but that's how it seemed. Probably good that my package was two textbooks and nothing fragile because it got thrown on top of some others. There weren't any greetings, just a gruff point and "over here" to the register, an impatient motion to weigh the packageand no closing greeting. Just folded the receipt and kind of shoved it at me. So... I guess in terms of a "get it done" kind of place, it worked for me. In terms of "greatest guest/customer service ever", could stand with some improving. Edit: the fact that the owner needs to respond to a review to "explain" his lack of customer service is a laugh. Let's be honest here: there were two customers in your store. You were leaning on your counter and didn't care about the people coming in. Your body language and attitude showed it clearly. Your rude manner is palpable in your mannerisms and the way you just chose to explain your service away with excuses instead of a "we can make this right for you." I tried to give you a noncommittal review and your response has sealed the deal and changed it from three stars and "I could go back" to one star and "I refuse to go back". I won't put my money or time into the hands of someone who has no respect for his customers. I'll drive out of my way to go to any other store. Have a good day. read more

This is a great UPS location there is always somebody there to help you. They are quick and accurate. The location is convenient plenty of parking. I have been to several other locations and this one in our area is by far the best read more

Once again my choice to not use UPS whenever possible was validated this morning when I visited this particular UPS location . I went there because that was apparently the ONLY place AMAZON would allowme to go to return an item . In addition, I had a few other things I figured I'd do while there ; make two copies of a document , fax a 3 page document and email a 1page document to be printed out - the total charge was $10.85. When I checked the receipt , I noticed two charges that were questionable #1- why was I charged $3.75 fir a FAX COVER SHEET ( I've never been charged anything anywhere for a cover sheet ) and #2-why was I charged $2.75 for " store assistance Email "( in addition to being charged for the copy made from that email ? I first tried to talk to the employee that had waited on me , but she advised that the owner would be better person to explain . Well , that did not turn out well to say the least . I asked my questions and was told " we always charge for cover page "- ok - so no budging there , though I told him that his staff should have apprised me of this first as I would not have sent the cover sheet hAd I known . Then he "explains " that the charge of $2.75 was for " the time and work done by his staff to LOCATE the email I sent ( to be printed ) ". He said I had an option to " do it myself " which would have been less but no chose not to . That is simply not the case , I explained ; the staff member handed me the store's business card and simply told me to forward my email there and was able to " located it " within seconds . Never did she give me any other , more cost effective way to do this and, in fact , I'm the one that did the so called work to locate the particular email and forward it to store's computer . The only reason , I am even going to the trouble of writing this review is because of the owner's responses to my questions ; at one point he told me that it wasn't THEIR responsibility to tell me the charges - it was mine ; he also "asked " me if I thought it was right to get a refund that would ( somehow ??) I cause " financial hardship to his employees and their families ". I mean , seriously ? The regular d in question was a few dollars at best ? THAT was going to cause his EMPLOYEES financial distress ? Give me a break . He also said the debit transaction had already gone through and it was too much work to go through the trouble of refunding me - again , come on ! It takes even less time to refund than to charge on a debit card . The kicker was when I asked for his name and he refused to give it to me - in my mind- always always a sign that they KNIW they acted inappropriately and are "" guilty " and think that's how they will control the narrative . He told me to refer to him as "BUSINESS OWNER "... oh my ! Not only am l writing this here , but I will inform AMAZON , of the situation - and tell them I will not purchase anything that MUST be returned to a UPS store again. They are consistently much more expensive than Staples or Office Depot and always seem to be rude and lacking in anything resembling customer service . So , as they say , buyer beware, if you must use this UPS store - according to the " MR. BUSINESS OWNER "- YOU are responsible for knowing , in advance , all the pricing and options that are possible . He insists that his employees should not and fo not have the time to relay this information to you ! read more

I travel a lot for work so need to have my mail forwarded at times to various places. All it takes is a quick phone call. The UPS folks are always helpful & attentive with whatever I need. read more

Love the UPS Store in Winter Garden! Always so helpful and handle my needs quickly and efficiently.

Do not recommend, they will try and up-charge you for packing materials and boxes. Always have an excuse to make you pay more to do Amazon returns. Called Amazon and verified that there crooks! No additional packing material needed. Beware of there business practices, the employees are taught to give you a hard time. Stay away! read more

Terrible service. Shipping electronics back to ATT and the young girl slammed the devices into a box off the counter to the floor. Possible that they don't work again. I will contact ATT as well. UPS needs to screen their workers a bit more. Also I was ignored when I came into the store even after I was seen by the young girl. She approached the counter when an older lady walked in and she then asked who was first. Wow. read more

This ups store is clean and well organized with a friendly, helpful staff. They work quick and efficiently and offer a variety of services including sending certified USPS mail if you don't want to wait in long lines at the post office. read more

The staff was very nice to me especially on one occasion when I was having trouble getting the label from my email. A very nice lady invited me to log on to her computer and she printed my label out. Prior to that I had been very stressed out about this label. Then she told me just to have UPS send me the scan code in my email in the future and that would be much easier which of course it is. I'm so glad to have this store in my neighborhood. read more

UPS store I Publix plaza on 50 (13750 West colonial Dr). I paid $78.17 for overnight delivery of my brother's phone, due yesterday at 10:30 am. When I tracked the package, it was not delivered and due today at 10:30 instead. I call the store to get a refund and was told no, that UPS had to mail a refund. I went to the store in person, where I was treated horribly and spoke to in a most condescending manner. When I got UPS on the line, they informed me that the store indeed was to return my money. He refused again, saying he would not do that until after the package was delivered today. UPS said he had that right. Imagine my surprise when I returned home and UPS corporate called to inform me that the store owner had refused to refund my money after all and that I would have to wait 10 days for a check. This morning I go to track the package to find out that the package was now flagged as a HAZMAT danger and would be returned to me..information that UPS says came from the store yesterday evening. So to recap..my package wasn't delivered, store refused to refund the money, even after being instructed to do so, then caused UPS to prevent the package from being delivered at all. read more

Service 100% the store offers all u need regarding mail besides a staff that is always helpful and caring! I love it and refer it always

The staff here goes out of their way to greet you and assist you in any way they can. Very professional and fast. Great small business atmosphere unlike your typical commercial storefront. Highly recommend. read more

This UPS store was extremely helpful to me during my job search, I was able to use their computers to update my resume and they were very friendly. I thought I received great service for the value and if I ever were in the area and needed a UPS store, this would be the go to place for me. I used this store about a dozen times and the service was always great. read more

I live outside the US and all the time I need any service from UPS store at W Colonial and Nate's team, they are so helpfull with my mail and efective. Thank you all for making my life easyer....! read more

I feel like I have been robbed!!! I asked the gent behind the counter " can I just mail this regular priority mail USPS"? "Sure no problem" Never said a word about charging me DOUBLE for the same service then a Man of authority tells me all about his convenience factor. Tells me all about how it's more convenient to go to 7-Eleven and pay double for a gallon of milk. THAT never happens! Nobody pays DOUBLE for a gallon of milk at 7-11. Too bad sister! Suck it up. That's the last time I ever make this mistake read more

David is the young guy that always helps me. He is very knowledgeable and helpful. He goes the extra mile and that keeps me coming back. read more

Great store with a very proffessional staff! Everyone at this store makes me feel welcome and addresses all of my needs.

I had a great experience at this store. I was returning items to Amazon and had inadvertently attached a return label that was for returns through Kohls. The woman at the counter helped me with each step to cancel the order and redo the return through UPS. The store was clean and well staffed, I will definitely continue to visit this store. read more

This absolutely is the best place to go when shipping things. The owners are helpful and very sweet. I will drive an extra 15 min to ship from here. Thank you for all your help!!! read more

I walked into this store 5 minutes before closing time to get a document notarized, and let me tell you, you would never know it was close to closing time. The owners were so helpful and friendly! Amazing customer service. Would definitely come back!! read more

Terrible customer service!!!! Will never use UPS here again! I needed to send a package UPS so I drove to this store which was out of my way but I was informed I couldn't use usps to ship. Bought a package stuffed it and gave it to them to ship. A week has gone by and it was not received so I called to track and the guy was rude saying its shipped usps and he won't help me bc they do it for s free service. What????? I was never given an option as to who was shipping even though it's a ups store. Now my package is missing and apparently ups did me a huge favor just by shipping it for the price I paid and now they're done and has nothing to do with them? They need to change employees or owners or something. I will never set foot in their doors again! read more