Daniel was very patient with me he's excellent and the other two Co worker's were very supportive. I've been to several branches but this one is the best. I wanted to write this review. This is for the Eastwood shopping Center Branch Off Alafaya Trail in Orlando FL. My name is Roe Postle. read more

DONT COME HERE for fingerprints. I had an appointment at 10. Didn't get them done till 11:30. Was told the guy who does them was running late and would be in at 10:30. I came back at 10:55 and they said he was still 15 minutes away. Utterly ridiculous that only one person can do it and they are over an hour late for work when people have appointments. This place totally sucks. People have work and take time out of their schedule to come here and the workers can't even be on time for work. If they were running a few minutes late I could understand, things happen. But over an hour is not acceptable and I hope the owners/managers do something about this. read more

I lived near this UPS, so it was my go-to for sending packages. The store is always clean and there usually isn't much of a wait time. The staff and friendly and efficient. I've always had a good experience here and my packages were always delivered on time! read more

The UPS Store - Shipping Centers Near Me - Winter Park, Florida

5 Stars for meeting my needs quickly and courteously! This will be a quick review because it was a quick visit (exactly what you want from a trip to any printing/shipping store). I had something to return and am lucky the online retailer uses Happy Returns for their returns. This option means you can go to any affiliated shipping spot, drop off your item, and immediately get reimbursed (versus shipping it yourself and waiting for the retailer to get your product back in-hand). This UPS store is a Happy Returns location so I was able to walk in, wait only a moment for the person ahead of me in line, and make my super simple transaction. The guy at the counter was nice, the place was clean, and I saw they have printing, packaging, and shredding available on sight (good to know for next time). read more

The UPS Store - Shipping Centers Near Me - Winter Park, Florida

See all

Manager (Monty Patel) made racist statements, and tried to deny holding package. Extremely unprofessional

They refuse to do a basic return for my mom. i think they don't make money with the Verizon returns so they just don't do them. Horrible costumer service for the elderly people read more

Had appointment to do finger printing and no one on site knew how to do it. Should not have avail appointments at times when employees don't know how to complete request. read more

Every other location is set up to send an email with a label and print it for you for a small charge, here, they don't offer that and they have a computer to rent that charges you minutes (annoying), well the computer constantly has popups that prohibited be from printing my label in a timely manner. The worker was so rude and inconsiderate to my issue and told me it was my fault. Young guy inside, customer service goes along ways bud. read more

I had to return to have my work redone because they omitted crucial information for my business. Be sure to document everything before allowing them to print. They tried to charge me more until I showed proof of their mistake. Thankfully, I wasn't charged extra, but the lack of professionalism and attention to detail was concerning. This could have seriously impacted my business, and I was prepared to escalate. A scary experience--make sure you're prepared. read more

I do not recommend this UPS store! They charged me $10 for pick up of my delivery when it does not say anything on the UPS website. I have used other UPS stores before and they have never done this. Trying to capitalize on your regular customers is not a good thing. I'm moving all my business deliveries to UPS store on Fairbanks from now on. read more

Very annoying experience. Had to send out a package on a Sunday before leaving town. I needed to print my pre-paid label and in order to do so requires using their computer which charges by the minute. Mind you, their computer is slow as duck with an f. My label was ready to go on my phone, but the time I spent pulling it up on their computer, plus an additional $0.39 per page took 4 minutes and about $5! To print one label. They tried to charge the guy ahead of me $2 just to tape his box, and he ended up walking out. I don't blame him! Pro tip: go to Fedex up the road and print your UPS labels there. And bring your own tape. Aside from simply dropping off a pre-labeled package, they bilk you on every other service. And avoid going on a Sunday if possible! read more

Gentleman working Sunday, Feb 2, 2025 around 12PM. Long black curly-like hair. Rude. You are customer facing and need to be more friendly. Listen when patrons speak to you and don't have a sarcastic response. Additionally both employees talked bad about a customer that left the store shortly after. Again, not professional and disgusting. read more

I had to get a document certified, and after searching online, this was the closest to me. Got everything filled out, and quite easily and quickly, the document was good to go. Paid the $10, and I was out the door.. read more

Amazing fast and professional I love coming here It's a family business and they are just great people I drive the distance to just ship through them. read more

I came in for fingerprinting for my job. I was seen at my appointment time and it was quick and easy. The folks coming in to send out packages seemed to have been taken care of promptly. Around 2pm, the flow was steady but no huge line to wait in. From what I saw, staff was helpful and efficient. read more

I called this store after calling customer service and numerous other locations trying to find the location of my package. I called numerous times. First the customer service was supposed to send me an email for details on my package. Never got it. They then hung up on me. Then the automated service hung up on me. Then the call back call I was supposed to receive also ended as soon as they answered. Terrible customer service. Just terrible. And this is all after a driver lied and said he delivered a package and it was signed for when it wasn't. And the people at these store locations are no help either. read more

This is the worst UPS store. Do yourself a favor and go to the Fairbanks one. This owner charges $1 to tape a bag up. Rippp off read more

I have always used a UPS-owned location for needed services. Today I decided to use this location. It was an absolutely horrific experience. They would not help me in printing a label without renting their computer and charging for print. I returned home, printed the label, and came back with the package. The owner insisted that they have to tape the label to the box and for that, there is a charge. For a few inches of tape, REALLY? I am surprised I was not charged for a response to my saying Good Morning. Absolutely never will I use this location as well as telling all my circle of friends regarding this terrible location. Extremely poor customer service and loyalty. read more

I use this location often for returns and deliveries, for some reason this time, they refused to tape the box shut for my return. Had I known this I would've taped it myself before I got there. Won't use them again. JD read more

The UPS Store - Item in box to be returned. - Shipping Centers Near Me - Winter Park, Florida

I use them for all my personal and commercial shipping needs. The husband and wife that own as well as operate it are great.

I go in to this UPS store location at least once a week. They are fast, reliable and extremely Kind. They always try to help and offer amazing service. read more

Do Not Come here. Terrible Customer Service. They were also making fun of homeless customers, disgusting. Rude owners. They're definitely doing the UPS Corporate brand a big disservice. All of these places are a franchise and can operate as such. These geniuses decided to not accept email at their store instead, forcing rental of their computer to print a Amazon return label. I've NEVER had this issue with one of the dozens of other stores that charges a buck to print me a label.. The guy made some excuse that Corporate is forcing it, I call BS. So after messing around with their computer for 3 minutes and being charged $5 dollars with no label being printed I walked out. Come here if you want an extremely difficult process to print a return Amazon label. But in reality, go to FedEx, no BS there.. Confirmed by going to UPS Store on 127 W Fairbanks Ave, Winter Park, FL 32789 that was extremely friendly, they were lying. They were able to take email and were competent. read more

Outstanding service! The manager is wonderful. I had questions about a pkg delivery date.HE CALLED BACK IMMEDIATELY!!! --- can't get any better than that for great customer service and all with a pleasant attitude read more

They are very friendly and helpful. There's a computer you can use if you need to print a label.

Every time I come here there is always an issue. Today the directions said to bring QR code to any ups. This ups doesn't accept the QR codes, I now have to print a label and return. Customer service is horrible read more

Cashier: Do you want to buy more insurance? Me: can you calculate ground shipping first? Cashier: what is in the box? Me: a guitar amp Cashier: you'll need more insurance and a protective box I can sell you Me: can you just tell me the base shipping price? Cashier: how did you pack it? Me: GOODBYE I PUT $35 worth of foam and bubble wrap around my item, double boxed it, sealed it with an entire roll of tape. All I wanted to do was ship the box. Is this store interested in helping people send packages? I asked multiple times for a price and was just given reasons why I needed to spend additional money without a damn answer of any kind read more

Excellent professional service. I went to this store for the first time to get some documents notarized and had to wait a bit. While I waited I saw the most courteous service ever from Nader, Beth & Viral. They are hard working, friendly and so polite. I would recommend this place without a doubt. Thank you for the awesome service. read more

They use the UPS brand to attract business and create a cookie cutter franchise instead of building their own business. Then they lecture customers on how they aren't UPS and can run their business with disregard for the customer experience. L O L read more

Just go somewhere else lol honestly. Said they couldn't provide a receipt with a tracking number after charging me a dollar to tape the top of the box. I asked for my box back & told them to keep the dollar. Goin' Postal is generally my go to & I will now drive 10 minutes out of my way to go there right now because they are awesome & always so friendly! read more

I had a return package and label for Amazon. All nicely printed and boxed and all it needed a 9 inches of a simple tape to seal the box and they said they have to charge me $1 to give me a 9 inches piece of tape??? Wow this was the most Desperate move I have ever seen for a $1. I was using Fedex anyway around the same distance to my office and they have a first class service while doing their best to help you by giving even boxes sometime. I ship all my samples thru Fedex and USPS sometimes. If Amazon didn't give me the label I would never be there the first place so there was an opportunity for us to use them maybe. After this move they lost a small business customer completely forever. read more

It's no wonder there are so many complaints about this location. The little guy working the counter is completely unhelpful. I usually visit the UPS store in my neighborhood but this location happens to be close to my office. Night & day difference! This guy rolls his eyes and treats you like a problem. Wouldn't even accept my amazon package like the other location does and will try to charge you to use a piece of tape! The location in college park will help you make sure your package is secure, label is on correctly and they treat you like they want you to return. I'll take my business elsewhere like so many people seem to have done already. Word of advice, be nice to your customers and stop being such a miserable person. read more

This is the absolute worst UPS store. DO NOT GO HERE!!! Now I know why everyone is complaining. Dropped off my prepaid Amazon package but he wanted to charge me $1 for tape. Are you kidding me bro? Wish I read the reviews first... and after reading the reviews, this owner saying he has to charge $1 because of cost and overhead lmao joke bro. If your store can't afford providing customers a piece of tape (not asking for a whole $3-$5 roll of tape) then you are clearly running your business wrong. Poor customer service. Poor excuses. And do not tell me I'm reviewing the wrong UPS store. STAY AWAY!!! Do yourself a favor and go to the one on Fairbanks. If I could give this place 0 stars, I would. read more

Don't come here for your fingerprints or your results will be disapproved by the FBI (waste of your time and delays things) The man who does fingerprints here is rude and rushes you, and doesn't use anything but a napkin to clean the screen for fingerprinting whereas other locations uses cleaner between every finger scan. read more

They are always super helpful and very friendly whenever I ship anything. Highly recommended!

Best UPS store in Winter Park! Ive been going and using their services for over 10 years. And they've been providing me with great service every time! Thank you for all you do! read more

We have used them multiple times for amazon returns. Quick service and kind owners. No issues at all, we will definitely be back.

I. Had my PMB for several year now every time I go in to get my mail I'm greeted with a friendly smile and hello using my name. From the past two years I have been having my mail forwarded to Atlanta from the Orlando office the UPS staff always keep me informed of important mail that arrived and forwarded it in a timely manner. I have nothing but things to say about this UPS Store. read more

friendly and helpful. They make it easy to do it all. One stop shopping. Haven't been in a post office in years. No need to!

Honestly the worst customer service ever. I went to return an amazon package and they wanted to charge me $3 to tape my box shut. I have been using ups for years and have never heard of this new service charge. Beware of theses franchise owners. read more

Only time I have been to a UPS store where they charge to tape boxes shut. Ridiculous customer service and ensures I won't be back again.