I go here all the time, maybe weekly, to return amazon packages. I LOVE that there is a kiosk with…read moretwo stations where you can return without even having to get in line or talking to a human. You just scan your Qr code, print a label, put the label on a bag with your item, and dump it in the bin. You don't even need a box or tape, they handle it all! I also usually get my refund fully processed and returned within a few hours. It is SO easy. When I do have real packages, they are always quick and helpful. I feel like they understand what I need easily and I can just ask for something and get it. Always verifying addresses, printing receipts, being helpful in whatever way they can. I feel like they do go above and beyond here. Whether it's letting me use a little of their tape or getting me detailed tracking, I always walk in the door with a need and walk out with the need fulfilled. They rock!

The employees at this UPS Store are always so nice and helpful! It seems like they actually enjoy…read moretheir jobs. It's so refreshing to get good, friendly and polite service. And they have the self serve Amazon return kiosks. 10/10

Store is clean and well kept. They were super helpful, welcoming and service was quick. It's really…read morea great option for drop offs too because they are one stop shop for all lot of carriers. Thank you for such a great experience!

I opened my mailbox here for my home-based business because they offer good price. For the past few…read moremonths, I was pleased with the service. My mail & packages are kept secure, and I got notified immediately when something arrives. I love having a real street address for my mailbox, and they accept deliveries from all carriers with no problems. I can also drop off or ship out my package in one location rather than making rounds to UPS, USPS, and Fedex. Convenient location & clean store. Highly recommended!

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

I went there for notary service. The staff is amazing. They were welcoming and very friendly. Their…read moreprices are good. I would go again.

Located in the Evergreen Village business center in Redmond, Pony Express Mail and Shipping…read moreServices provided pronto notary services without an appointment. It's $11 per stamp, and is taken care of, while you wait.

The service is top quality, and the owners Mike and Evadna, along with co-workers Diane and a young…read moreman (I forgot his name) were very helpful and kind. And they have a brand new payment device that is really user-friendly. The stickers and postcards are great! I will continue to be an avid customer of Valley Mail.

They do not understand shipping or protection of items. Wrapping, taping, protection, etc…read more I know how to ship and wrap. I will not be using their services.

I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business

mailing things is not always a fun experience. standing in line, all the things. Well, I kinda look…read moreforward to mailing things now. The service is great but the personal interaction puts the fun back in mailing things. Come mail something and get a smile added to your day. : )

Always amazing, fast and super knowledgeable! I always look forward to seeing Beth who is super…read morehelpful! Way easier than going to the UPS store. Thank you.

I've had nothing but excellent experiences here - it seems family-owned, and each time I've come,…read morethey make sure I understand the prices and/or what options I have and how long each are estimated to take. That being said, I generally only bring 1 thing when I come here, but prefer it in general over going to the USPS/UPS/FedEx locations directly. Is generally less busy so I don't feel overly anxious over sending a package and everything is explained carefully!

I have been their mailbox customer for about 15 years. They have done a great job reliably…read moreforwarding my mail to wherever I was at that time. They have spent hours on the phone with me to sort out the mail so that only the important mail was forwarded, which reduced my cost of postage.