I ordered the cupholder that goes on a sprinter van and it showed up and was missing one of the bolts. I contacted and received a replies saying that we get back to me and that was quite some time ago. Maybe I'll just cancel the payment on my credit card. That seems to always get their attention. read more

The Van Mart - The bolt was missing from one side - Auto Customization Near Me - Westminster, California

We are so grateful for the knowledgeable folks at Van Mart - especially Mowe! They are able to help with a simple fan install to a complete build. We weren't huge fans of the window flares to extend the space for side to side sleeping, but The Van Mart has the BEST capsule windows to do the same thing. We love them! And we needed a foldaway bench seat that Mowe helped us understand the various product and install options. She was patient with our many questions and thought of details we didn't (like what kind of finish would ultimately be on the wall so the bench wouldn't be installed too close). They are great at communicating and setting expectations for timelines - we would give them more than 5 stars if possible. Thanks Mowe and everyone else at The Van Mart! read more

The Van Mart - Sliding window and capsule window - ordered & installed from the Van Mart - Auto Customization Near Me - Westminster, California

The van mart is the best van builder, and supply company. I have used them a few times to have many options added to my van that they built, and every time it has been done to my expectations. The staff is top-notch and they do a lot of their manufacturing at their facility. If you're looking for a well-made American products, This is the place! read more

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I, unfortunately, did not have the same positive experience as everyone else. While mistakes happen in the ordering process wherever you may buy from, I sensed some deceit that I only thought was fair to share with everyone. On 1/7/2021 I ordered Fox Racing Commercial Grade Rear 2.5" shocks for my Sprinter 3500 Melbourne 24k Class C RV. After tons of research, I thought these would be the best bet. I searched online and almost everywhere, these were backordered, but low and behold, thevanmart.com had these for a reasonable price and showed they were in stock, so I ordered them. With other distributor delays in mind, I decided to follow up in a few days and I was told that even though they showed in stock online, they were also backordered. Not a problem, I was happy to wait, and Duran informed me that they were looking into replacing the product due to COVID and the supply chain drying up and the 2.5s being back ordered and Fox, in general, delayed on many of their orders. Duran said I can go with a replacement now or there was about a 3 week wait for the 2.5" Fox, so I opted to hold out for them. Over a month passes, again, no big deal on my end as I am happy to accommodate with everyone getting back into the swing of things since COVID. On February 17th, I received an email that my order was ready for pickup. Super stoked, as anyone would be, I carved out the time on February 18th to drive up to orange country, pay my $15 in tolls, just so I could get there in time at 5:55pm before they closed at 6. The shocks were boxed up, ready to go. I picked them up and off I went back south to San Diego. Riding passenger, I decided to open up my new present and found that the shocks were silver and I remember these upgraded shocks were supposed to be gold. I then pulled the boot to find the model number and did a quick lookup. These shocks, were in fact, 2.0s NOT 2.5s. I called Duran at TheVanMart.com and informed him of the incorrect order. Duran informed me that I ordered the replacement equivalent 2.0s and that these were customized to the GVWR of my vehicle. I did receive an email asking for what weight I wanted, but any replacement part we spoke about was politely declined as I was happy to wait for the 2.5" shocks. I was thinking, well, maybe these will be fine, since they're adjusted to my GVWR, then I did a little more search on what I received. I had just paid $527 for two rear 2.5" shocks and they were bait and switched for 2.0" shocks. When I looked up the price for these, they were $120-$140 each. Duran and TheVanMart.com could have easily said they were 2.0's lets adjust the price if you want to keep them, instead their tactic was to sell me an inferior product at the inflated price of the 2.5" Shock. That is where I have an ethical issue with the company. More so, I'm concerned about all of you that may have purchased the shocks and had them professionally installed. You may have jumped in your vehicle and said that's a great improvement without looking at the shocks. So, you may very well have 2.0 shocks that should be 2.5". I would highly suggest you look under your Vans and confirm they are gold and 2.5" diameter. I hope this helps at least one person. I opted to return the product and Duran was nice enough to send a shipping label so I didn't have to make the drive again, however, the deception is now engrained forever. Best of luck to thevanmart.com, I am very disappointed, especially in such a niche market like Sprinter Vans, I can never buy from them again. read more

The Van Mart - Auto Customization Near Me - Westminster, California

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The van mart is top notch supplier and builder. Their attention to detail was like no other. The staff are all welcoming and helpful. Duran is a natural born engineer when it comes to his work and skills. Thank you Van Mart , and looking forward to the next build! read more

BEWARE CUSTOMER SERVICE IS ABSOLUTELY NONEXISTENT . I tried to order some parts for several months and I called several times to get timelines and never got a straight answer. I'm willing to spend thousands and thousands of dollars with this company because they have enough nice stuff but I'm going to move on. This is kind of ridiculous, not sure how they plan on making a profitable business. If they don't respond to their customers and give them simple answers. I think they need to hire more people over there if they are simply overwhelmed with work and don't care not sure what the deal is but honestly I felt like I was totally disrespected through the entire process and I'm glad I didn't commit to giving them any money to order a product because it would've been probably the same thing. I'm just trying to build my van and get it done without having massive delays. read more

Ordered a part online. 2 days later they sent me an email saying that they are canceling the order. I suspect that they didn't update their pricing on their website and cancelled the order because they were losing money on it. Not much money. It would have been a better business decision to take the hit, rather than get a bad review. read more

Duran at Van Mart/Van Speedshop came highly recommended. He installed a Maxx Fan, and RB Components rack, & L tracks on our 2019 Ford Transit LWB medium roof van. He did clean custom work. He was easy to work with. They do some serious van conversions. I highly recommend Van Mart/Van Speedshop for all and any Van upgrades. Rich read more

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After talking to more than 13 van builders over the course of the year, Duran at the Mart was the first one to actually say yes to helping me out. I have a 2017 Transit that I bought a gray water tank for but had no idea/way of installing it. On the first phone call to Duran, I explained what I was trying to do, and he said "that's not a problem at all, we can easily do that." When I dropped my van off, Duran spent plenty of time with me going over my exact wants to make sure we were both on the same page. He was very knowledgeable, accommodating, and friendly. I was able to see some of the other builds/projects the Van Mart was working on and it's brilliant work! These guys are now my go-to stop for anything else that comes up. read more

Throwing up my hands trying to get these guys to give me a quote. Gave them a call about a month ago to have a chat about having flooring, roof rack, exterior lighting, and solar panels installed on my 2021 Ford Transit. Managed to get Duran on the phone (the first and only time) who suggested I write an email. I did that, and took great care to explain my specs and needs for the work. Many weeks of radio silence. And despite many attempts to follow up, no official word or response. When I do get someone on the phone, I get an overwhelming sense that they feel I am a headache, and a waste of their time. My theory is that shops like this see someone like myself, who has completed 80% of their build on their own, as a nuisance not worth dealing with, because they know I'm not the kind of client who's just going to hand them a giant stack of cash to make all their problems go away. They want customers who are simply willing to plunk down an exorbitant amount of cash, close their eyes and plug their ears, and be presented with a finished product that they do not have to bother with engineering or designing themselves. And I'm sure they charge a handsome premium for this. Not surprised though. It's a seller's market for these services, and these kinds of shops know they have a license to tell people to get lost. For better or worse, it is exactly this kind of experience that has encouraged me to take on so much of the build-out of my van myself. No regrets there though, because it has been a rewarding lesson in self-sufficiency to take ownership and responsibility of my van and my build. read more

Duran and the guys at The Van Mart are absolutely amazing. They completely redid the interior of my van and I couldn't be happier about it. They're pretty much able to make your van whatever you want it to be. But, sometimes there's too much to choose from and you don't know what will serve you best in the long run -- don't worry though because they also have recommendations that come from experience. Couldn't recommend having work done here more . I'll be coming back intermittently to keep adding things, that's for sure. read more

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Knowledgeable and extremely easy to work with! I am in the middle of my van conversion and ran out of thinsulate. Thankfully, the van mart had some in stock and i was able to pick up the same day. When I showed up to the shop, I was surprised how many supplies Duran had at the shop...fabrics, insulation, roof racks, thinsulate, you name it. I wish I had went here sooner because that would have saved me a lot of time and headache trying to figure supplies! read more

We just finished the build out on our mobile barber shop and it looks fantastic! They really stand out with their workmanship and it is so beautiful! Thank you so much Duran, you and your staff are amazing. You did an incredible job! read more

The Van Mart - Auto Customization Near Me - Westminster, California

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I'm going along with the other glowing reviews. I'd been wanting for some time to get Flarespace Flares installed on my high roof, extended Transit, and after attempting and failing to have upfitters closer to me in L.A. communicate, I emailed Van Mart, and Duran responded quickly and had a quote for me in short order. The entire process was professional and went quickly and smoothly. Looks beautiful! (I'll add pictures soon.) If you need work done on your van, from specific system installations to entire builds, I'd trust these guys to do a terrific job. The place to go in SoCal. read more

Just got my new van and had Van Mart put in windows and a roof fan. He got the work done a day faster than he quoted and it was done impeccably. It rained the next day and everything was sealed up perfectly. I will be returning for wiring and solar. They are super knowledgeable and helpful when it comes to choosing the right equipment for my set up. We are super stoked they are local and we will not have anyone else work on the sprinter but them. read more

Amazingly beautiful and functional work. The owner is a true artist with the product he produces and he's been excellent listening to my needs and then talking to me about what can be produced. Duran is great explains everything in detail that is easy to understand. Great van conversion place! read more

Great service and products...purchased roof rails and rear door panels from The Van Mart and I couldn't be happier. Was even able to pick them up on a Saturday. Highly recommended... read more

the van mart is worth ten stars. i can't thank duran and the guys at the van mart enough for doing all the electrical in my build out and letting me finish the rest on my own instead of other companies who would only do full builds. he finished the van before the promised time which was awesome because he knew it was my daily vehicle. he was honestly cheaper than any other quotes i got and offered me better quality parts than what i was offered at other shops. i withdrew my deposit from another shop just to come to van mart, gave the money right over to duran and didn't look back. he was professional, knowledgeable and laid back which is what i really needed considering it's stressful building a van to live in, spending thousands of dollars and trusting someone else to do quality work. i'm super stoked with the decision to go with this shop and if i ever need anything else or have any friends who need work i know where to go. i really appreciate you guys and recommend you to anyone! read more