So thankful for this place! My dog was impaled by a fence and they took her right in, explained…read moreeverything and I got to watch the entire surgery. I highly recommend this place! In the past I went to blue pearl and they would have been triple the price along with poor service. Highly recommend this place when you're dealing with an emergency!

Brought my sweet baby boy here after he ate corn on the cob and all of the staff immediately jumped…read moreinto action, and part of that action was reassuring me that he would be okay. My dog had been viciously attacked at a dog park a year and a half ago in Alpharetta so to be in an emergency situation with him again triggered some anxiety. I wish I remembered exactly the wonderful team of women helped my dog, but everyone was fantastic. Calmly explained exactly what they were going to do and kept me updated every step of the way. I'm so thankful to everyone who not only took care of my baby, but also made sure I was okay as well!

My fur baby was showing issues with his stomach and wasn't his happy go lucky self. We decided to…read moretake him to the emergency vet. I called and was told to bring him in and they'd meet me at the car. The vet tech was so friendly and helped me bring my fur baby inside. We saw the vet within the first minute of arrival. They quickly started assessing him and started coming up with a plan. We were reassured that the medication recommended would help by fur baby and helped back to the vehicle. They even followed up with multiple emails and text. My fur baby is recovering and I'm so thankful for VEG ER-Snellville.

Had to come here and leave a review because Dr. Winner saved my dog Gronk's life in May. I was told…read moreto feed him chicken and rice by his primary vet and was scheduled for an appointment later that week. I felt something was wrong even though his symptoms weren't overly concerning to his primary. I called VEG and Dr. Winner wanted to see him. He ended up being in critical condition and had to have an emergency pericardiocentesis. We were referred to UGA after and I've gotten so much quality time with my dog since despite his prognosis. I'm so grateful for Dr. Winner and VEG. I will refer anyone and everyone to come here if needed. Thank you Dr. Winner and staff at VEG!

I hope you never have to visit this place, but know if you do you and your pet will be treated with…read morethe upmost respect, kindness, and patience. We've had to visit twice. The first time our dog had a mass on his face. He was extremely wary and skittish coming here, even pooped on the floor from anxiety, but the staff was super calm and patient with him. They assessed him and gave us our options. When they removed the mass, they gave us detailed instructions on aftercare and encouraged us to call if we had any follow up questions. Unfortunately, the last time we went was when our dog passed. They assessed him and gave us the news, giving us ample time to grieve. Some of the staff even remembered him for the first visit. They gave us our options and sent us a card signed by the staff which we certainly didn't expect. I'm super thankful for VEG ER and the people who work there. You can tell they genuinely care about animals, and that care extends to humans too. Know you will be in good hands if you have to come here. Parking: There is a free parking lot. It's relatively small, but we never had an issue finding a spot when we came.

My mixed-breed dog had a swollen leg with a circular incision that wouldn't stop bleeding. I…read morebrought her to VEG, and after a 6-hour wait, they told me the leg was cancerous, and the cancer had spread to her lungs. They offered to remove the leg or put her down immediately. I asked how long she had, and they said they didn't know, but a very short amount of time. I left in tears and mourned for three days (by mourning, I mean crying non-stop). On the third day, the swelling had gone down, so I made an appointment with the regular vet. They got a blood sample from her leg, and under 10 minutes later, told me the sample was cancer-free. Her leg simply had an infection of some kind. The leg healed. Our dog is fine. When I think about how close I came to putting our sweet pup down at the advice of the careless "vets" at VEG, it absolutely breaks my heart. Oh, and I paid over $2000 for that appointment. DO NOT BRING YOUR PET HERE.

They were amazing. Great customer service, and genuinely cared about my dogs wellbeing. They offer…read morepayment plans which is great. Tammie, Ashley and I didn't catch the Doctors name, but they were all very helpful. If your fur baby needs any type of care, please take him here !!

The whole staff to be removed and obtain new employees with some worth ethic, professionalism and…read moregenuine care. Who works for a veterinary office that don't have compassion and concern and care in their heart.? For them too laugh at any or in any emergency situation is entirely unethical. Boo! Boo! Very interesting that therebare professionals whom work in our systems that fail as basic human beings. Do better..

We took my cat in he had a urinary tract blockage. We were given a bill at first of $5000. Had my…read moreaunt not been with me that was a vet tech for 30 years they would've talked me into putting down my cat as opposed to pay in that $5000. She looked through the bill and then talked to the vet and got it down to $700 and then we got another $130 back. She figured out how they could do outpatient care for him for the day and then send him home with us. When I took him to my regular vet on Monday morning, he was appalled. They had tried to talk me into a surgery for him. They had tried all kinds of stuff. It was just the worst experience I've ever had and I have been to a emergency vet quite a few times over the years with dogs and cats. I do not recommend going here if you're gonna go somewhere for an emergency vet go to VCSG in Chattanooga.

We've had to take our dog here twice in the past few months. The staff is all very nice and they do…read moretheir best to treat your pet, even if they are difficult. They are SO reasonable with their prices, too. The first time I went I was shocked to get a bill of less than $500. That's pretty much unheard of with emergency vets. Very nice office in a convenient location.

Took my pet for a check-up and was surprised with bad news and was really upset until i checked out…read morewith the two receptionists on duty during the morning time. These two ladies at the Sandy Springs location are golden to this company. Thanks for allowing me to laugh and put a smile on my face after the news i heard from the doctor.

I downloaded Yelp just to leave this single review: Avoid BluePearl at all costs…read more My dog was struggling to breathe with pale gums. I called ahead, and both the receptionist and vet acted completely indifferent. When things got worse, I took him in anyway. What a mistake. The place has the cold, soul-crushing vibe of a jail, not a place that cares about animals. The receptionist greeted me with pure attitude -- "fill this out" and an unmistakable "why are you wasting my time" energy. The vet was even worse. No hello to me or my dog. He barely listened, shrugged off the symptoms like it was nothing, and made me feel like I was overreacting for wanting him seen. I trusted my instincts, walked out, and got the hell away from that place. The very next morning I drove six long hours home to my trusted family vet of years. Bloodwork, X-rays, and ultrasound revealed my dog's spleen was three times normal size and his red blood count was critically low. He's now in treatment, but the vet was blunt: if we had waited based on BluePearl's negligence, it could have easily been fatal. This isn't a veterinary clinic -- it's a disgrace. I mourn for any desperate pet owner who walks through those doors in a crisis. BluePearl doesn't deserve your trust or your money. Run. Go anywhere else.

Amazing staff and Doctor!!! From the Front staff to the back everyone here is kind and loving and…read moreextremely knowledgeable. Feels more like home than a business!!

We searched for a few weeks for a new full service veterinarian after ending our 15 year…read morerelationship with another animal hospital. We had our first visit here and surgery later that day. From the first phone call which was kind and transparent on pricing to calling back to schedule it was easy. The doctor was great with our dog and we felt he explained his thoughts and our dogs needs and different ideas on how to achieve those objectives. The pricing was fair and staff treated her well. We have found a new vet and our dogs surgery was a success.

10/10 recommend this group. The care we received in an emergency situation was tops. Our cat also…read morehad orthopedic surgery after he was stabilized, and again, the experience was wonderful. The surgeon updated us daily (sometimes twice a day), and everyone was so friendly when we called for updates also. The place is clean and well-staffed. Everyone was kind and helpful. They genuinely seem to care about the critters and their people. They offer emergency care 24/7 as well as specialty care. This will be our "go to" spot for emergency and specialty care.

Part 1. I am filing this complaint because I believe Dogwood Veterinary Specialty & Emergency…read morefailed to communicate critical diagnostic information, maintain continuity of care, and provide the professional standard of care expected of a veterinary specialty hospital. These failures delayed my dog's diagnosis and treatment, caused significant financial loss, and resulted in unnecessary emotional distress and suffering for both my dog and me. I initially brought my dog to Dogwood after noticing urinary issues. Over the course of her treatment, I paid more than $4,000 for bloodwork, imaging, specialist consultations, ultrasounds, X-rays, and BRAF testing. After reviewing the initial results, multiple specialists at Dogwood--including Internal Medicine, Oncology, and another veterinarian--informed me that my dog's BRAF test was negative (undetected). I was told that before determining the best course of treatment for the bladder tumor, additional imaging and a cystoscopy using a smaller scope were necessary because Dogwood did not have the appropriate equipment. Unfortunately, the problems began almost immediately.Dogwood referred me to BluePearl Veterinary Hospital. When BluePearl contacted me to schedule the procedure, they informed me that they did not have the equipment necessary to perform the imaging and were unsure why Dogwood had referred me there. Rather than Dogwood coordinating an appropriate referral, I had to repeatedly call Dogwood myself and ask for another option. Eventually, after more phone calls, I contacted another specialty hospital in Alpharetta, who confirmed that they had the appropriate equipment and could perform the procedure. Even before that appointment, communication with Dogwood was extremely poor. I repeatedly called seeking updates and was repeatedly told that one of the veterinarians would call me back. Those calls never came. I was forced to continually follow up, play phone tag, and repeatedly escalate my concerns before a manager finally became involved. After waiting several weeks for my appointment in Alpharetta, I arrived expecting my dog to undergo the recommended imaging and cystoscopy.Instead, the specialists informed me they could not proceed because the records sent by Dogwood indicated that my dog's BRAF+ test was positive for cancer. This was the first time I had ever heard that my dog had a positive BRAF+ result.The report I reviewed showed the original BRAF result as negative (undetected) while another section documented a positive BRAF+ result. At no point did anyone from Dogwood call me, email me, send me a message, or otherwise notify me that an additional result had been received or that my dog's diagnosis had changed. Because of the conflicting medical records, the specialists in Alpharetta were unable to proceed with my dog's diagnostic procedure. They explained that before performing an invasive procedure, they needed clarification regarding my dog's diagnosis and the conflicting BRAF results documented in the records they had received from Dogwood. While I was at the Alpharetta specialty hospital, I personally witnessed their veterinary team becoming increasingly frustrated because they could not obtain the information they needed from Dogwood. The doctors and staff repeatedly called, emailed, and sent messages requesting clarification about the records Dogwood had forwarded and whether the reported BRAF+ result was accurate. Despite multiple attempts, Dogwood failed to respond in a timely manner. No one returned their calls, answered their questions, or provided the clarification needed for my dog's care to move forward. Because Dogwood failed to communicate with the receiving specialists, Alpharetta could not ethically proceed with my dog's procedure until they were confident the diagnosis and medical records were accurate. As a result, my dog's care was delayed while everyone waited for Dogwood to respond. The veterinary team at Alpharetta expressed serious concerns regarding Dogwood's lack of communication and professionalism. I was informed that they documented these concerns and sent an email directly to Dogwood addressing the lack of communication, the delays in responding to another treating veterinary hospital, and the potential impact on patient care and patient safety. Later that day, after escalating my concerns again, I finally spoke with a senior manager at Dogwood.During that conversation, the manager acknowledged that Dogwood failed to notify me of the positive BRAF+ test result, which had been received in April. The manager apologized and acknowledged that the practice had made a mistake by failing to communicate those results to me. By the time I learned about the positive BRAF+ result, it was already July.For approximately three months, I was unaware that my dog's diagnosis had changed because Dogwood never informed me. Those three months were valuable time.