I actually love living here now. It used to be a train wreck until the current manager, Shawnte,…read morearrived. I truly didn't think this place was going to get back on track, but she pulled it off. If she doesn't enforce the rules, the community becomes chaotic. If she does enforce them, some people call her mean. That's the reality of managing a large community. I am truly grateful for everything Shawnte has done and continues to do at Sonoma. The property is cleaner, quieter, and much better managed than it used to be. If you appreciate a community where the rules are applied fairly and consistently, you'll probably enjoy living here too. Thank you, Shawnte, for all of your hard work--it doesn't go unnoticed.

FALSELY TICKETED AS A RESIDENT DURING INTERNET OUTAGE -- UNFAIR AND RISKY WITH MY BABY! *****SEE…read moreATTACHED PHOTO!!**** I was visiting my family member at Sonoma Porter Ranch and received a parking violation from Golden West Security (the company Sonoma hires). Normally, I always input my visitor information for the parking QR code, but yesterday there was a Spectrum internet outage and cell phone reception was terrible. I physically couldn't enter my visitor information through their system. What makes this worse is that on the violation notice it says: "known resident vehicle parked in visitor space #550." I am NOT a resident -- I am a visitor. Please get your facts right. My family members pay for extra parking spaces and never park in visitor spots. I was parked as their guest, and my license plate should have made it clear that I'm not a resident. This situation was completely out of my control, yet I still got a violation. Sonoma should have communicated with their security provider to account for outages like this, but clearly, they didn't. Because this was my final warning, the next time this happens my car will be towed. As someone who visits with my baby, the idea of being stranded without my car while visiting family is incredibly stressful and unfair. Rules should be enforced reasonably, but in this case, they're punishing residents' guests for something caused by a service outage -- and they're even recording inaccurate information on violations. This warning should be removed immediately, and this policy needs to be fixed so visitors aren't penalized for situations beyond their control!!

Everyone that I have spoken to on the phone and in the office has been rude. The maintenance crew…read moreis very nice and helpful.

I am a new resident at Ventana Senior Apartments. The entire process of applying, moving in, and…read moreaddressing minor adjustments has been straightforward and uncomplicated! The staff has been very accommodating and eager to address my normal move-in concerns (special props to the maintenance staff!). Everyone has gone out of their way to be welcoming, including the residents! I am delighted to be here, and it is my pleasure to write this review!

Been here for 3 years!!! Location is Great! Close to lots of restaurants, stores, and the 118…read more Amenities are nice. Pool is fantastic. There has been lots of renovations and improvements over the last couple years, which has made it even better. Staff is great!! Parking is a bit limited, but not too inconvenient. My suggestion: instead of reading and believing the RIDICULOUS complaints below.... come see for yourself. It's a nice place. Unfortunately, the residents here are not the nicest people by a long shot. I have seen and heard the way the tenets here treat people, especially the staff. Terrible!!! Other than that it is a great place to live!!!

Wonderful Senior Apartment complex in a very ideal location…read more Ms. Vaughn is a real asset to the Shapell Company with her dedication and professional demeanor towards excellent customer service.

Move in process was super easy and the property managers were very communicative the whole way…read morethrough. Hard to find many places for the price that have all of these amenities. Apartment is up to date with modern floors and counter tops. The plaza is kept very clean and maintenance is readily available twice a week. Hard to beat the price!

Michelle is an amazing property manager. From the beginning, she was very welcoming and friendly…read more She made the application process smooth and simple. She was very communicative during the whole process and really helped us out when it came down to getting our place. The apartment complex itself is very clean and well maintained. It is a peaceful and quiet community. Very happy to have chose this apartment complex as my home.

Geeta, Karen, and Oscar at the leasing office create a warmth you feel the moment you walk in --…read moreand that never gets old. I'm especially grateful for the incredible community events they organize every single week: yoga, Zumba, wreath-making, bouquet workshops, even dog events. That kind of effort transforms an apartment complex into a real community. A special shoutout to Karen -- whenever something came up, she had it handled within hours. Having someone that responsive in your corner makes all the difference. Jonathan in maintenance is patient, thorough, and a great communicator. Pair that with 24-hour maintenance service, and you always feel taken care of. The grounds are always spotless, and the large dog walking area is a huge bonus for pet owners. Thank you, Terrena team -- you made three years feel like home.

I wrote a review over a year ago. It was taken down. I've read some of the comments here and I…read moreagree that this place is not as it seems. Improvements have been made new carpet in the hallways. Sadly yoou get treated nicely the first year you are here. Then your rent goes up each year with the fact that with every lease renewal you pay a brand new security deposit each renewal. You are told when you first move in, " It's a one time fee." They fail to mention each time you renew. the leasing office is un responsive to request, they revert you to call security for everything. Noise complaints parking violations, etc. rent goes up every year, and any amenity you pay for ie: storage will double or triple the next year. It's not as expensive as the newer apartments on Nordhoff but really close. Oh and Fiona the business owner? She's actually the AI assistant they implemented about a year and a half ago. She's answering the Yelp reviews, not a person. If you want proof here's the image they attached to an email they sent us all when they implemented here. Meet Fiona!

After almost a year of living here we have met many wonderful neighbors who are all very friendly…read more It's a wonderful blend of friendly hellos and respectful peace and quiet. Also the maintenance staff is fantastic! Alberto (G) recently helped us out with a maintenance request and he was able to provide us with a new appliance within 3 hours of the initial phone call to address our after hours work order. Very happy with our rental :)

As promised, here's the update. I too would like to clarify a few points for the benefit of…read moreprospective and existing residents. SEE PHOTOS. With respect to the timing of the handrail, I beg to differ that a work order "was IMMEDIATELY issued" on 12/8/2025. I brought this matter to IMT's attention on 12/8/2026 and received pushback through 12/16/2026. It was not until I threatened this as a material safety issue, especially for Senior Citizens like us, that IMT began to take action after 12/16/2026, and the "project" was closed 12/30/2026. This complicated "project" consisted of the middle rail in the photo - it took one guy four hours to complete at a whopping cost of (about) $400.00! Further, at firest, IMT tried to insist this was the prior landlord's responsibility when 99% of the 450 units already had the handrail installed (as in deflect responsibility). Then, IMT said they would reach out to the former landlord and but "this might take a few weeks" to get a response (for this MAJOR PROJECT! See Photo). Grade: F minus. As I indicated, the highly responsive, front office people informed IMT Corporate of my objection to the Security Deposit deduction of about $105.00 for bathtub wear and tear. Per California Civil Code 1950.5, this is not allowed. See Photo. I thank them for seeing it my way. I'll leave my Yelp! rating at a 3, I appreciate IMT's feedback, and I wish them and their tenants nothing but the best for their future.

For over 25 years, Villa del Sol has been the best place to live. From the amenities, to the kind…read morepeople, to the proximity to everything you might need. Apartment Manager Ramona runs a tight ship, yet her caring attitude toward her tenants is amazing. No matter what life has thrown this way, she has accommodated with an upstairs to a downstairs apartment, from a smaller to a larger apartment, and so much more. Maintenance Manager Carlos keeps the property clean, well maintained, and pretty. From a drip to a clog, and more he'll have it repaired by the end of the day. This quiet apartment complex has been a wonderful home.

BEST place to live!!! I'm a resident for more than 10 years and happy to live here!!!!. Ramona and…read moreCarlos are the BEST!!! They both will take action ASAP, they always go above and beyond!!!! It is a place to call HOME!!!! You guys ROCK!!!!

Prospective tenants should carefully research this property before signing a lease. I also…read moreencourage you to search Google for "Lisa Ehrlich Slumlord" to review publicly available news coverage regarding this ownership group's history with habitability issues in Los Angeles. The following reflects my personal experience living at this property. Living here has been an extremely stressful experience for my family. I have been without functioning air conditioning for five months, including during the San Fernando Valley summer. My apartment still has its original single-pane aluminum windows, which provide little insulation, making indoor temperatures difficult to control. The indoor furnace was manufactured in 1983, and the rooftop HVAC unit dates back to 1993, operating on R-22 (Freon), an obsolete refrigerant no longer manufactured for over 25 years. During recent heat waves, temperatures inside my apartment reached 98°F. Concerned about my family's health, I hired independent environmental professionals at my own expense to inspect the HVAC system. Their inspections and laboratory testing identified significant mold growth inside the furnace and supply plenum, torn fiberglass insulation within the air stream, and possible asbestos-containing debris inside the airflow plenum. I now have three separate laboratory reports documenting mold contamination. Management also provided me with a Word document summarizing their findings that conflicted with the laboratory report attached to the same communication. After reviewing the lab data myself, I believed their summary intentionally misrepresented the laboratory findings. Despite multiple laboratory reports documenting mold contamination and recommendations that the HVAC system should not be operated because doing so could circulate mold spores and fiberglass particles throughout the apartment, management continued insisting that I operate the system before they would consider replacing or repairing it. At the time of writing this review, management has not replaced the HVAC system and stopped responding to my emails and phone calls regarding the issue for more than three weeks during an extreme heat wave. The HVAC problems are only part of my experience. My apartment also suffered a partial ceiling collapse involving popcorn ceiling material that later tested positive for asbestos-containing material. Management initially attempted to have on-site maintenance personnel perform the repairs instead of licensed asbestos professionals. Because I was concerned about the health risks, I contacted the South Coast AQMD, and the matter ultimately required intervention from both AQMD and the Los Angeles Housing Department (LAHD) before proper remediation was completed. What should have been a straightforward repair took approximately three months to resolve due to attempts to cut corners. Throughout my tenancy, I experienced repeated delays in maintenance. In my opinion, repairs involving significant expense often received temporary fixes or prolonged delays before meaningful action was taken. The laundry facilities have also been problematic. During my tenancy, I repeatedly observed cockroaches in and around the washing machines. In my personal experience, the property manager, Carla, was frequently rude and confrontational. I personally witnessed her yelling at children playing outside, and I felt that my interactions with management became increasingly adversarial after I began asserting my rights under California housing laws and requesting repairs. Management also changed the swimming pool hours to close at 6:00 p.m., making it difficult for working families to enjoy one of the property's primary amenities after work, even during 100-degree weather. They have also removed all childrens play areas. Because of the age of the property, prospective tenants should understand that older apartment buildings may contain materials such as lead-based paint or asbestos. In my apartment, laboratory testing confirmed asbestos-containing materials and mold. Overall, my experience has been one of unresolved maintenance issues, poor communication, delayed repairs, and ongoing concerns about habitability. I encourage anyone considering this property to carefully research its history, read reviews from current and former residents, and fully understand their rights as a California tenant before signing a lease. Its likely you will need to know and enforce your tenant rights to live here peacefully. Based on my personal experience, I cannot recommend this property.

We have been here since 2016. We LOVE IT HERE. A Family community . We all look out for each other…read more It's peaceful, safe, affordable. Malorie and Marc are fantastic Managers. Maintenance are great guys. We LOVE, LOVE, LOVE everything about this community here at North Park. We are a family here.

I absolutely love this apartment complex. Great amount of space to share if you are a college…read morestudent, and the maintenance is always eager to help out. Chris came by today and fixed my closet doors that had fallen off the track. Super grateful for such great customer service in this apartment!

I've had a great experience with the team at IMT Bella Sara at Superior. Ennase, the property…read moremanager, is professional, attentive, and truly cares about residents. Keith, the assistant property manager, is always kind, helpful, and quick to respond. Daniel, the service tech, does an excellent job--repairs are handled efficiently and with care. Sir, the maintenance manager, leads a solid team and makes sure everything runs smoothly. Overall, the staff here is reliable, friendly, and genuinely supportive. It really makes a difference living in a community where management and maintenance work so well together.