I'm not new to replacing windows as I've done this in my previous home. I wanted to work with a company this time around specializes in custom sized windows and also has good communication. After researching 3 to 4 options I ended up going with The Window Factory. they finished the whole installation in two days and were very helpful with answering my questions up until the day of my installation. That is ultimately what I was lacking from my first experience doing windows was communication. Appreciate the good work, thanks read more

Great company, I contacted the office and got an answer right away. Within 2 days a gentleman named Eric came by to give me a quote on my new home . He showed me samples and pictures and helped me pick out windows and doors that were not backed up 6 months like the rest of the contractors now a days do to Covid . Within 8 weeks all of my windows and doors were installed and I must say these guys take pride in their work . I live in Calabasas and I asked to make sure everything is detailed right and just like they promised they delivered and more. Thanks again and will definitely use you guys for my next one. read more

Al the rep for the company was amazing from the start. I had a qoute for my window and slider 8 months ago and I decided to wait... but when I was ready to go Al remembered us and was amazing from start to finish. Their work was great and they focused on the details. The costs was Very affordable. I will be working with them in the near future for all my door and windows. You will not be disappointed. read more

The Window Factory - Windows Installation Near Me - Simi Valley, California

We had a great experience with The Window Factory. 8 windows replaced and installed and the results are great! James (sales rep / liaison ) answered all questions and easy to get a hold of with quick replies. Reasonable quotes and pricing. Installation team quick and efficient on install day. Windows are smooth to open and look great on the inside and out. Happy with our decision to use this company. read more

I reached out for a quote on 2 doors and a few windows. They were very thorough during the appointment at my home and the office I found them to be very responsive whenever I had a question before my installation. The install it's self was completed within one day and Fransisco the lead installer definitely seemed like he has been doing this for years. Very happy with the products thank you again. read more

We made an appt, they didn't show. No call, no nothing. We called and they never called back. Then we called again and they tried to make an appt over a week out. This is not a great way to do business. read more

I requested a consultation with them about 9 to 10 weeks ago for 4 windows I was in need of replacing. I ended choosing to add more windows and to go about it in 2 stages. The installation was completed yesterday within one day and the installers were nothing but courteous, efficient and detailed. I live by a pretty busy road and there's an utter silence now when hearing cars pass by. I can read my books in silence. thankful to have done this before the holidays! thanks a million, cheers! read more

The absolute worst window company I have ever dealt with. I would never recommend this place to anyone, even local big box stores are better than this place. Good luck if you have any issues, any time I call it goes to a call center without them returning my last few calls. read more

About three and a half years ago I started shopping for replacement windows, largely because we needed a new sliding glass door and I figured we should just go ahead and up grade the windows too. We had replaced the windows at our previous house with windows from Home Depot, so I knew what I wanted and what I didn't want. The windows had to keep the bugs, heat, dirt and noise out, and my comfortable temp in. Here is a short rundown of how I arrived at The Window Company. I researched websites and spoke with several companies. Almost all of them sell and install someone else's product. There are different lines of windows that range from quite expensive on down to lower priced products. Most of the window companies carry and promote their chosen "cornerstone brand" that they fully endorse as well as a few other brands. A profit driven salesperson will work to direct you to the money making selection in their product line up. There are varying qualities of windows produced by each manufacturer, some of those may be just as worthy of your attention as the ones that are forcefully presented. From a purely business aspect this is a terrific way to minimize their costs while inflating the price. One company went to great lengths to tell us that the products that they sell are the best around and that their prices were higher because of the wages and benefits package that their installers receive. That's all fine and dandy, but I'm sure that they have worked out that benefits package to the company's full advantage because they are in the business of making a profit. Their rep didn't bring any HR employment package info to back up his claim, but I'm guessing he wasn't any more truthful about their employee benefits package than he was about the windows he was selling. Another salesperson directed our attention to "sight lines" (only available on the premium line) and several customizations that drove up the price. The second to last salesman I spoke to, directed all of his attention to my husband in spite of the fact that I was asking all of the questions and had taken the lead. Now, I'm not a hypersensitive or soft spoken female, so we gave him a generous chance to present his product. His sales pitch blossomed into one that was patronizing, dismissive and just plain condescending. He lost the sale for this reason alone. HE was my "favorite." Our last sales call was from The Window Company. Here is why I chose The Window Factory here in Simi Valley. Our salesman Al Aviv was great, and lives locally. He was tactful, respectful and smart. I could tell from the start that he really loves his job and believes in the product he is selling. The company makes their own windows, in Santa Ana, California. They are not imported from anywhere, and as for the materials used, they source as much as they can right here, in the good old USA. He made no claims about how their installers were paid or what their benefits package was, but we did meet the lead installer, Francisco before the job started. He is a dear, dependable honest hard working family man. The price was fair, and in our case, less than the other guys. The contract was easy to read and spelled out everything. Our install was pretty fast, the crew was respectful and focused on getting their job done. They cleaned up after they finished. Francisco went the extra mile to make sure everything looked great and was done right. Their work was the quality you'd expect from people who care. If you need windows or anything that The Window Factory, here in Simi Valley sells, give them a call. FYI-A few months ago (well over three years since our install) I texted our salesman Al and he answered me right away. None of this "I've made the sale and now I'm done" business. They are in business and plan to stay and grow their company for a long time. read more

EDIT: The excellent folks at Window Factory are looking to resolve the Greensky Issue. Doing any sort of repair or replacement on a home is horrible. I had four different window companies come out and it was at least an hour of hard sell "we have a special that expires tomorrow, so you'd better sign on the dotted line right now..." type of hellscape. James showed up on time and was a breath of fresh air. "This is what we do. This is how much it costs." That's all I want. An honest person with a price. A good guy. It was probably less than a couple of weeks and they came and installed the windows. They cleaned up. Everything is A-OK. We LOVE the windows. They make a huge difference in our son's room where they were installed. There's a but. A huge but: The 0% interest financing for the first year with the company GREENSKY seems to not be zero. As a matter of fact, our first bill with a balance of $1490 had a 9.99% interest rate that somehow worked out to be a NOT 9.99% $40. It must be new math. Still no explanation from GREENSKY. We're just going to pay the balance, but don't finance with GREENSKY and there is no 0% interest. Great windows, though. Truly. Better price than the other guys I had to deal with. read more

Although we eventually went with a company that offered cheaper brand and did not work with Window factory on our project, I still highly recommend them to anyone who is considering a windows or door replacement job. James was professional and knowledgeable. We also visited their show room and saw their products, they seemed to be of high quality. It is worth having at least a consultation with the company. read more

Good team of individuals throughout. Very thorough consultation with Steve. I needed to understand why my home was having leaks around my existing windows during the rainy season. I was happy to order the proper windows for my replacement rather than a "copy paste" dealer window. The new windows have not only enhanced the appearance of my home but also significantly improved our energy efficiency. I am genuinely satisfied with the results and would highly recommend their services to anyone seeking professional window installation. read more

When we decided it was time for new windows I did some research and scheduled some estimates. The first to respond (within minutes of my sending the request) was James from The Window Factory. We made the appointment for a couple day later. James showed up in time and prepared. He did the measurements and had an estimate for us within minutes. We did have a few other estimates scheduled and let him know we would be making a decision soon. After 2 weeks or so all the estimates were in and we decided to go with The Window Factory to replace our 9 windows and double slider door. James was very responsive to all questions that came up in an extremely timely manner. We paid the deposit and production was scheduled. Production of the windows took a few months which was explained up front and in Covid times we understood the estimated time frame. We were excited when the call came to schedule our install. It was estimated to take 2 days (we had ordered extra finishing for the interior with window casing). The crew showed up right at the start of the estimated window and got right to work. They were incredibly nice and hard working (even with my dogs barking their heads off on and off all day). James called several times throughout the day to check in. The install finished early. They were able to get it all done the first day. They arrived before 8 am and we're finished before 5pm. The cleaned and swept up all the debris and took all the demo with them. This was such an awesome experience. The windows look great and the slider is amazing. Thank you James,Randy and crew. I would recommend this company for sure!! read more

I highly recommend this company. I had four doors and three windows installed and couldn't be happier with the professionalism and craftsmanship of the entire crew. Management went above and beyond as well. Solid 5 stars for sure. read more

Loved everything about our experience with the Window Factory. The windows look great. James, our sales rep, even helped rehang all of our blinds. read more

I recently replaced my patio doors and windows, which included a garden window and after searching and meeting with many companies I finally found The WIndow Factory. They were able to not only replace all the windows and meet all my HOA's requirements, but they were able to remove the garden window and keep the tile in my kitchen counter intact while all the other companies I meet with were not able to do this and at a substantially better price than all the rest. James was wonderful to work with, polite and friendly. Their sales reps do not work on commissions so there is no sales pressure to make you buy right then and there. The demonstration is very well planned out and thorough. They think of everything you could possibly ask about and explain everything to you in detail. James continually would check in with me to let me know where things were at with my order and when he thought they would be ready so that I was not "Left in the Dark" so to speak. Anything that I needed I could call or text him and he would get right back to me. On the day of the install the crew that came was polite and clean. They showed up on time. They were very careful with our personal items and put everything back where they found it. James came by several times both days of the install to make sure everything was going to plan. He even helped me put together my new dining room chairs that had arrived! Now that is above and beyond service!! There was one mix up with one window that the factory sent the wrong style and I did not notice until it was almost fully installed. However, once we let James know he worked with his office to have the right one be put into production straight away so that it would be ready ASAP. On top of that he got them to agree to a Saturday installation so that I would not have to take any more time off of work. Despite the mix up, because of the way it was handled and the quick fix to make it right The window Factory gets 5 Stars in my book!! As soon as my mom is ready to get new windows in her house I am calling James directly to schedule an appointment with him, and I have given out his name and number to quite a few friends and colleagues already. read more

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James is above and beyond. He designs window treatment customized to your needs and situation. He always goes out of his way to find best deals for his clients. James' responsiveness and devotion is what make it special. Highly recommended to work with James if you want get your windows replaced! read more

Quality service they kept you informed throughout the whole process. They were quick and very clean during the installation. Great price on the slider and faster than every other quote I've got. read more

Easy replacement process for our windows and back French door. Their team is very professional, polite and responsive. Recommended them to a friend already since they gave me design ideas different from other quotes I got. read more

My neighbor referred me to Eyal who spent time giving me some advice before I ended up getting a quote for windows. He was my design consultant and followed along with me throughout the entire design, build and install. We worked well together and he provided me lots of good suggestions The installation included one new construction window that needed framing and 14 other windows. It went incredibly well and finished in just a few days. I am very happy with the way the job came out start to finish. I will definitely call again when it's time to do my sliders. Thanks Eyal!! read more

If you're for looking for quality windows that will last a life time, superb customer service, given by James, and the install team, Francisco, Allen, Eddie & Randy, who are very professional with many years of experience, then I highly recommend the Window Factory. They manufacture their own windows and they don't contact out to a third party. I had eight regular size windows along with eight smaller rectangular windows installed and they were able to finish in one day. I would also like to mention Al, very polite and accommodating, he was able to add another person to the install team. I will be using them again in the future to replace some other windows. Thank you to all at the Window Factory! read more

I have had a great experience dealing with the window factory. They replaced 5 large doors and 4 windows. Our sales guy was very compassionate with our needs and took the time multiple times to come out and inspect the job. The staff Francisco was very professional and the crew was on time and did the work perfectly. They did the work so well all of the doors are smooth and beautiful. They listened to our needs and we want to thank them again. They always responded in a timely manner. It made our transition from replacing the old to the new very easy, with no stress at all. read more

The Window Factory - Master bedroom patio doors - Windows Installation Near Me - Simi Valley, California

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We had old doors in our bedroom and we wanted to upgrade it, make it more modern, and more functional to access our backyard. The Window Factory was so great to work with from the very beginning. We were very impressed with their process, they have very competitive pricing, and their installation process was seamless. It was a 1 day install for what we purchased and they were super efficient. They did a beautiful job and it completely transformed our room. 10/10 recommend them to anyone looking to use their services. They are phenomenal! read more

Fantastic start to finish. James came out to the house quickly and had a great visual display to help us go through the options. After one more quick appointment for measurements, our windows were made and installed beautifully a few weeks later. The workers were clean, considerate, and very good. There was no hassle or confusion, and we're already planning for the next ones. read more

I would alert anyone searching this company to look at the age of the reviews. They are from over 3 years ago. We chose to call them based on good reviews, our first call to them was answered by a service whose rep was unprofessional. We decided to call back again and this time we got a person who I believe was the owner of The Window Factory, he was very nice and apologetic about the answering service and explained that the service had been temporary due to their recent move to a new location. It sounded reasonable plus he promised to text us his cell number to contact him directly when we were ready to have someone come out. We told him we'd look at our calendar and call his cell. Well, he never texted us his cell number. We gave him the benefit of the doubt and realized he may still be busy with his move. So - we gave it another shot and called the office again, this time we made an appointment (with the office person) for them to come out, they emailed a reminder the day before the appointment. We were so eager to get the window replacement process started. And were excited we had found a company with such good reviews. Well .... They NEVER showed. NEVER even called. It's been two days and NO word by phone or email from them. We did not feel we should have to call them. They had our info. They had emailed us one day prior to the appointment. Too many red flags alerting us this company is obviously not reliable. Lesson learned. Old reviews with good ratings don't necessarily reflect what's going on in present time. Be wary. Too bad, we had high hopes for them. The owner has reached out to me and has kindly apologized but also insists that they have no record of us or the appointment their office set up. It's unfortunate because we have an automated email from The Window Factory which confirmed the date and time of the scheduled appointment. The only way our information was obtained by them was to have spoken to us. I find their denial of our communication to be unsettling. read more

I can't say enough great things about The Window Factory. I decided to replace all the windows, two sliders, and upgrade with two bay windows. James, the factory representative, explained all the issues and problems with window installation, how their windows are manufactured, and how their company excels compared to others in customer satisfaction. They use their own installers rather than using an outside contractor which is what I wanted. I also spoke with the company owner and he was dedicated to ensuring I was satisfied with the product and service provided. I would not hesitate to use the Window factory in the future and will highly recommend them to others in the future. Truly a professional company which is hard to find these days. read more

We were remodeling the whole house and windows was the last thing in the list. We met with 3 different companies and Al from the window factory was the only one who pointed things to to me that ended up saving us thousands of dollars. Do yourself a favor and have the windows and doors installed before you order window treatments. Al was the only one who told us to wait as it may not fit back on after the windows were installed. He was right, the old ones didn't fit anymore. Glad he told us to wait on ordering the new ones. We were also redoing our patio and Al advised us on how high our contractor should pour the new cement. Very knowledgeable guy that helped us so much during the consultation. I gave them the business and i was not disappointed. The installation crew was terrific. Very respectful and they work fast! 16 windows and 2 doors in 1 day. Very happy with their services and product. Will definitely refer them to friends and family. read more

My wife and I were in need of replacing our original wood windows consisting of about 11 in total. Both of us have our busy schedules and I didn't really find an appropriate time to make an appointment, but eventually I ended up calling two companies one of which was the window factory. They made the scheduling easy and overall consultation with Randy efficient. I was able to get a great quote and very doable turnaround time for the project. The installation was very smooth, staff was always nice and communicative. It took them about a full day to finish everything and they cleaned up afterwards as well. The new windows are a combination of sliding windows and single hung windows and I'm very happy with the way they all work. Big difference not only aesthetically for our home, but I can already feel temperature changes in the kids rooms already. Highly recommend doing this as it brought added value to our home. read more

A+ Service! Highly Recommended! All of my friends and colleagues use this company too. They are professional, prompt, cost effective and friendly... Way ahead of the rest. read more

From beginning to end I was impressed with the care and expertise Brian and Thomas took with the Installation. The workmanship inside and out was second to none. The 2 Ultrashield patio doors and bay window installed in my home in Burbank 3/20/18 this week were done perfectly. My wife and I couldn't be anymore happier with the way it came out and the charm it has brought to my kitchen. The patio doors came out beautiful and operate smoothly, I have no doubt the doors will last for a very long time. This is not the first time I have had renovations done and I must say this company has set the bar for the industry. They were very professional and thorough while taking care to keep everything covered while work was performed and cleaning up everything so that you would never know they had been here. I would recommend using The Window Factory on any door, bay or window replacements that need to be done. Go with the best -- as they say you get what you pay for and it was well worth it. read more

The Window Factory - Windows Installation Near Me - Simi Valley, California

I just had 3 windows and 1 sliding patio door replaced and I can tell you that the Window Factory is the best. I spoke to two other companies prior to speaking to James who came to my home answered all my questions. Installation followed with out any issues. Installation went fast with a perfect outcome. The windows look Incredible. Thank you to all those involved. read more

Don't walk, run to use The Window Factory if you're looking to install new windows. Their service, very reasonable price and team couldn't be nicer or more professional! From my first conversation with my rep James (who's excellent), everything went smoothly. And the great thing about The Window Factory is they follow-up on everything to make sure you're being taken care of and satisfied with their service. Lastly, my windows are beautiful. Couldn't be happier! read more

We installed approximately 22 windows that replaced our original ones from 30+ years ago. Everyone who participated in the sale, installation and every other aspect of the job were over-the-top professional and took great pride in their work. We wholeheartedly recommend this company. read more

I want to thank Francisco and Eric for the wonderful job they did at my home. I went with The Window Factory for a replacement of about 15 windows and 2 patio doors. I really liked the cleanliness and professionalism of everyone that was involved. I was reffered from a family friend and i am very happy that I chose them overall. read more

We had a great experience with Window Factory. We were changing a large window into a sliding door. James and everyone at Window Factory were great to work with. The door came in early and the install was clean and fast. Their price was very fair. I really like that they double and triple check the measurements and install to make sure everything was going to fit just right. James made it a point to be at every appointment and was here to make sure everything went smoothly on the day of installation. read more

My name is Alfredo Alvarez. Just wanted to thank James Schiftan and the window factory and the guys that came to install my windows. Very professional on time, communicative. James is the best sales person you could ever deal and trust. Thank you... read more

Sam was able to give my wife and I a very detailed explanation about the glass, frame and installation. We decided to go ahead with them on the price we were given that day. Afterwards it was relatively easy after our tech came to remeasure. A few weeks later the office gave us a call and we had an installation day set. Everything turned out awesome, the 5 sliding windows are very smooth to open and close. The heat has gone down upstairs and even downstairs the 2 patio doors have blocked out heat as well. We are very happy and thankful to the window factory for this. read more

I highly recommend The Window Factory. They provide outstanding and timely service. Four sliders and 13 windows were custom made and installed...and look absolutely beautiful. James, the design consultant, was exceptional. He's knowledgeable, personable, extremely patient and definitely takes pride in his work and product. James had a hands on approach and ensured that the process ran smoothly from beginning to end. Without any reservation, I would recommend this company to family and friends. Wish other companies provided the same professional service. read more

The team from The Window Factory did a great job for us. We had 14 windows replaced the other day and the team lead by Frank was very professional. They arrived on time and were very courteous. They made sure to protect the inside of my home during the install and no debris or annoying dust was left behind. My wife and I are very happy to have trusted this company for this important job and would recommend them to anyone who is thinking about replacing the windows in their home. Thanks again to all of these guys for a job well done! read more

I was referred to The window factory by a coworker of mine who did their windows through them. This is the 2nd home I had to get new windows for and let's just say my first experience with a different company wasn't that great so I was a little hesitant to let another window sales guy in my house. The sales guy showed up on time and was very pleasant, he didn't brag or talked down other companies which was refreshing and he really focused on my needs instead of just talking my ear off. Of course there was a presentation that followed as well but it was actually interesting and to the point, no fluff, which I appreciated. Their price seemed fair but I didn't get any other quotes to compare, I was impressed enough with the product and the company and signed the contract that evening knowing I had 3 days to cancel if I needed to. Honestly everything was really smooth from beginning to end except one window. When they removed my garden window in my kitchen they noticed that there was about a 4 inch gap where the original home builder didn't put enough moisture paper to protect the wood. Even though my house is over 20 years old there was no sign of damage but Frank, the installer insisted on installing new paper just for an extra security measure. In total it took a day and a half of work to install 15 windows and 2 doors and the nice part is they cleaned after themselves and even cleaned the windows and doors. I was truly impressed with this company, the product is very nice but I was even more impressed with their customer service. Thank you the Window Factory! I will recommend you to everyone I know. read more