EXCELLENT EXPERIENCE & CUSTOMER SERVICE! The whole process was stress free and efficient. From the start of meeting James, and seeing his presentation and explaining details thoroughly, made all the difference. We hade met with a few other companies that were overpriced, and pushing the hard sale for our new windows. Doing any improvements to your home causes stress, can be costly and usually creates discomfort during the process. This was everything but that! A smooth process and the willingness to work with us to get every detail right, was remarkable! Constant communication from the start of the order, to fabrication and completion. Francisco and his installation team went above and beyond from measurement to install date. They were on time and ready to work with great attidudes the whole way through! This team was extremelly clean and conciderate of our home in every room they worked on. I can't say enough of politness and willingness to do extra for us, to make sure we were happy and satisfied with our new windows. The Window Factory is a great company with imense expertise and the best staff around! We will be having them do future projects for us and have already referred friends & family their way... THANK YOU FOR HELPING TO MAKE OUR HOME LOOK EVEN MORE BEAUTIFUL! read more

I needed to contact a company that specializes in custom doors. I was searching a bit throughout Los Angeles and Ventura, but I couldn't find anybody that had the expertise that I was looking for. I wanted to be able to open up a few walls and have fairly large sliding patio doors installed. It was quite a handful of a task in my opinion since I wanted to expand my openings from 6 feet to 20 feet. After meeting with a rep at my home, he walked me through every step of the process from start to finish. I was able to get a better door since they suggested doing a multi gliding door in my living room. I'm extremely impressed with the quality and with how much it had opened up my entire living room. I also did a four panel door that came out truly unique. I really enjoy entertaining guests and being able to have my master connect right to my backyard (pool, tv area) it's a complete upgrade to my entire home. Since they manufacture their own products and handle the installation it's obvious that the quality was put into the project. it was worth searching for the right people to do this for me. Thank you guys, I will be referring more family and friends your way. read more

I wanted to leave this overdue review for my awesome experience with them. My consultation at home was relaxed and pressure free, I had a bad experience a few years back in my previous home with a different company and will never relive that again. It was all just the most easy and low stress process with them all the way through. The guys that showed up to do the install were really friendly, they showed up on time like they said, they were clean and got to work right away. There is a certain expectation whenever you contract with a company to do a big install on your home. Throughout the day I would walk around just to see the progress being made. I never found anyone not working hard, these guys are committed. To staff, please extend my thanks to your team and make sure you let the manager of these gentlemen know what wonderful representatives of your company they truly are. My expectations were certainly blown away. read more

I can only review their customer service since I haven't purchased anything yet due to budget but their product looked really impressive. My wife almost gave in but we got to save a little longer. Financing options is out of the question for us at the moment but we didn't want to lose on their current special pricing, while he wouldn't promise these prices would be available in the future he did say they will do their best on pricing once we are ready and made sure to put a note in our file with the amount that they quoted. Since we won't be ready for another year or so they couldn't do much but I guess it's our fault for making an appointment when we weren't really prepared to pull the trigger just yet. The sales guy James was top notch as far as sales people go and never pressured us, I felt bad that we couldn't sign. I'll post another review once we actually place an order. read more

2 years ago my husband and I renovated parts of our home and we did not get to our window and door project for budget and planning reasons. Since then the heat was unbearable. We don't really understand a lot about Windows in general, so we began to interview multiple companies, some local to Chatsworth and some were from other areas. We ultimately wanted someone that is close and the window factory had a beautiful showroom in Simi valley and they have done many homes in Porter ranch and Northridge as well it was hands down one of the easiest projects we had done to our home with the installation portion taking one day and now our rooms are enhanced visually and instantly we feel less heat. Any questions we had they answered, the customer service was excellent. The pictures don't do enough to showcase the beauty the rooms are incredible. Thank you. read more

Chase, James and David were so great to work with since my initial consultation. The install crew did a professional job on the 3 sliding glass doors and 14 windows. Our whole master bedroom has a new and fresh appearance with the beautiful slider and picture windows. James was really easy to work with during the consultation and listened to our needs. The attention to detail this company puts really goes a long way and it shows when its all said and done. They were neat and clean as they worked step by step to remove the old sliding glass doors and take out the old windows. They were careful to fit the doors perfectly in place. We would definitely use them again for my parents home in the future. read more

I really didn't have any intentions of replacing some very old aluminum sliders in a rental apartment, but after talking to James, I was sold! Replaced 10 windows, and noticed an immediate improvement in temperature in this upstairs unit. Very clean lines, and I'm sure it improved the property's value if I were to sell. James was in constant contact with the progress of the manufacturing of the windows. Because this is a rental property, he pushed to get them ready for installation at an earlier date so that I could get it rented. The Window Factory will be my first call when replacing windows at my home! Installers were clean, efficient, and terrific in every way.... read more

Their sales representative James was really knowledgeable and direct. They were installed professionally last week and I am very pleased with how everything turned out. I have been in need of replacing my windows for quite some time, but needed to save. All of my original windows had the square grids in the middle and some had moisture coming in from the inside. I got several estimates, but chose the window factory, even though they weren't the lowest bid I received. I cant thank them enough, I'm so happy that I did not rush this and went with them. read more

My Wife And I Got (32) Windows Installed At Our Home On 8-2-18, It Was A Three Day Job, The Job Was Completely Finish On Saturday 8-4-18 At 11:am. Afterwards Sales Rep. James Schifta And I Done A Complete Walk Through To Check Every Window, The Results Were Great Every Window was in Excellent Working Condition, Very Professional Company And Staff, Workers Were On Time Every Morning,Cleaned Up Very Nice After Each Work Day,Workers Were Very Friendly And Professional On Our Property. My Wife And I Are Very Satisfied With Our Windows . read more

The rep, Al was awesome and I LOVE my new windows!! We researched a lot of different companies and prices and decided to go with TWF because they manufacture their own windows, install and warranty. If I ever have a problem I won't need to chase down any contractors, Al promised they would be responsible for everything which made sense to me. I also need a new front door but Al said they currently don't offer them but will in the future. I will be ordering a front door when they offer it. read more

I had the privilege to work with Blake at The Window Factory, we had been thinking about upgrading our windows for a few years. our shaky and single pane metal frame windows are no longer an issue! finally we are able to really enjoy these new windows we have brought. Blake at the time of the appointment answered all of our questions and concerns revolving around the process of changing windows. We're definitely going to do business with them again. read more

With life some what back to normal, we decided it was time for new Windows. James showed up on time, after a few back and forth, and all kind of coupons he had to apply, :) we finally agreed on the final quote which was pretty reasonable for Gliding Windows. The overall experience was great from start to delivery. We love our windows and we will definitely repeat once we are ready to work on our guest house. read more

I asked The Window Factory to replace approximately 30 windows of various sizes and shapes at one of my properties. They provided competitive pricing and high quality replacements with adherence to the schedule promised. The people I dealt with at the company were forthright, helpful and true to their word. For any windows related project I have in the future, The Window Factory will be my first call. read more

I had a great experience working with James and am thrilled with my sliding glass door. He was on time for appointments, as was Francisco, who came out to measure and install. The process moved along just as it was explained to me and the final result looks fantastic and changed the entire look of the space for the better. I so happy I finally decided to tackle this project. read more

Just a follow up regarding Our Windows and Sliding Glass Doors! There were a few Minor problems that were taken care of and rectified Thanks to James expert and Professional Manor ! Thank You James for providing this Excellent Customer Service! Window Factory is Very Fortunate to have You as a Salesman! The Palmers ! read more

Completely satisfied. James the sales rep was friendly but professional, knowledgable and easy to communicate with. Frank and Allan (the installation crew) were Great. They were professional and efficient. They answered any questions we had and cleaned up after themselves. We are very pleaaed with our new windows. read more

Easy replacement process for our windows and back French door. Their team is very professional, polite and responsive. Recommended them to a friend already since they gave me design ideas different from other quotes I got. read more