stopped by the plaza premium lounge in terminal 3 domestic around 3:00 pm on a friday, so as you…read morecan imagine, it was pretty packed. even with the crowds, though, the seating was actually quite comfortable, which made it a nice little escape from the craziness happening out at the gates. the massive windows do make the lounge feel a bit warm in the afternoon, especially with the direct sun coming through. thankfully, the staff eventually lowered the blinds, and that made a huge difference. suddenly, the space felt much cozier and a lot more comfortable. the clearing crew also deserves some credit because they were completely on the ball. empty plates didn't stand a chance, they were quick to whisk them away almost as soon as you finished eating, which helped keep the busy lounge surprisingly tidy. the food, unfortunately, was where things fell a little flat. i tried the udon coconut curry, which sounded much better than it actually was. the chicken was super dry, almost like it had been repurposed from an earlier meal, and that really took away from the dish. the cauliflower soup wasn't much more exciting either. it was pretty bland, with a heavy hit of black pepper doing most of the work. even the chai was a miss for me. it was an absolute sugar bomb and just way too sweet. at that point, i decided the bakery corner was probably the safer bet. the white chocolate macadamia cookies were actually pretty decent and reminded me of the cookies from costco, which, honestly, is not a bad thing when you're craving a reliable airport cookie. at the end of the day, i think the lounge is more about the escape than the food. having somewhere comfortable to sit, get away from the terminal noise, grab something to eat and drink, and just relax before a flight is definitely worth something, especially when the gates are packed. membership has its privileges...and apparently one of those privileges is getting to sit somewhere comfortable while everyone else is battling for a seat at the gate. just don't go in expecting a stellar meal, and you'll probably appreciate the lounge for what it does best: giving you a little breathing room before takeoff.

This is my go-go spot whenever waiting for my flight at Pearson airport. I usually take morning…read moreflights, so there were always enough seats and relatively quiet. Today's my first time visiting here in the afternoon (around 3pm) and get why people say it could get quite crowded. Still there's table for me and food were quickly getting refilled. Limited selection, but pretty decent spot being able to stay up to 2hrs with charging options and unlimited coffee & food including desserts, especially considering the overpriced dining options at the airport. (lunch option is a bit better than breakfast).

This was our first time having any layover in Toronto. Decent selections of food and pour your own…read morealcohol. The alcohol selections were limited but overall a nice option to have for a lounge.

Honestly, I don't think the lounge has been renovated in the last 20 years. It's spacious and has a…read morecouple of showers and clean bathrooms but for a "premium" lounge there aren't really that many amenities compared to Europe and Asia. The menu does change so it's really a crapshoot what you get. Some days definitely better than other for people's taste. Since the selection is rather limited it really is up to chance. The plus is there a quite a few outlets and a variety of types of seats so there definitely is choice. Overall, it's rather mediocre.

Although I have a very favorable impression of Air Canada, this lounge is so far from the great…read morefood and service on actual Air Canada flights; you would think they were two unrelated entities. The Air Canada Maple Leaf Lounge was very full when we arrived. There were 3 of us, and by happenstance we found 3 chairs...in a hallway. After setting up base camp, I went on the prowl to see what foods were available. It's a large lounge, and with it being pretty packed, it felt chaotic, but on the plus side, there is a lot of natural light. First let me start with the good- they had a nice array of beverages that were self serve- including 7-up with real sugar. Not corn syrup. It was so good! The food though, was a bizarre assortment, and few options at that. I walked the spread about 4 times before I grabbed a plate because I could not wrap my head around what I was seeing. Nothing made sense. There were 4 steam pots- one with a meat entree, one with a veggie dish, one with steamed rice and something else I cannot recall. There was also a salad bar, but it lacked true variety and the dressings were limited to oil and vinegar. There were 2 soups and...wait for it- tortilla chips! To go with what, I have no idea. Once I surveyed the food assortment, I helped myself to a citrus chicken dish, rice and veggies. The veggies were the best part. They were seasoned alright, but nothing to really write home about. The rice was, well; just rice and the citrus chicken was bland. I could barely detect a citrus flavor. Once I got back to our base camp, it was my husband's turn and he got chicken soup with tortilla chips, lol! The food offerings, just didn't measure up to other lounge offerings, and the odd assortment of food just seemed like a farce. Once we ate our food, it was time to head out. The lounge was getting even more congested and being seated in the hallway was a bit claustrophobic. For a lounge of this size, the food options are shockingly small, but within that, the food quality and assortment is an afterthought. The great service and food I'm accustomed to receiving on Air Canada flights is nonexistent. It's almost like a different brand.

I used a free lounge pass from carrying a Chase Aeroplan credit card. I would not recommend paying…read morefor it. I entered around 5:20pm on a Wednesday. It was at about 85% at capacity. It's a huge space with multiple areas including a children's area. There are also showers. For dinner they offered 2 kinds of soups, a salad bar, a meatless pasta, a mushroom with tofu (so salty!), rice pilaf, Asian bbq chicken, chips and salsa, 4 kinds of cookies and 2 kinds of cakes. There's also coffee machines, canned pops, canned sparkling water, juices, spirits and wines. Food was below average. I would rather not come back. I stayed an hour and no one had removed my plates. Free wifi.

Even the lounges at this airport are terrible. The domestic/US one holds about half a dozen people…read moreand there's always a hellish wait. Food is just okay.

The Plaza Premium Lounge was my gateway into the finer things in life. I was fortunate to fly…read morebusiness class for business purposes and arrived a little earlier with the excitement of using the lounge. I was also half dead with a cold and trying my best to hide it so they'd let me through the gates. First thing I noticed was that sleek, shiny, lounge-y atmosphere. Damn, this place looks like a hotel and was beautiful. Small, but with shiny wooden decor and large windows that looked out onto the runway. Off to one corner was a discreet area for a shower. This must be where the frequent flying elite brush up. I sat at one of the comfortable seats and just stared outside until I had to go. Blissful. One of the main benefits of the lounge is of course, free food and refreshments. I'm guessing they rotate through different international fare. That day, I was only up for something soupy because I was sick. Luckily for me, they had laksa noodles. Even more luckily for me, I found it very tasty. Sipping away at my laksa and unlimited earl grey tea certainly helped put me to sleep for 8 hours straight on the plane ride afterwards. Yes, there were more people than I thought there would be. Yes, there were a surprising amount of families and kids. But this isn't some 18+, extra exclusive lounge. If I have my family with me and earned/paid my way into the lounge, what am I gonna do? Leave my kids outside? I happened across a previous review that starts with: "It blows my mind when I see 4 and 5 star ratings for this lounge. Have you never been to another lounge before?" No, Jordan. I haven't. Because I'm a broke af young adult that just finished paying off college debts, goddammit. Chill. Let me enjoy your privilege for once. (17/100) - 2018

Wonderful service…read more Better food that you can get on the plane in business Good choice of dessert (kids can order chocolate milk) A bit crowded this last trip (two minute wait to get to our table but it was moreso the fact that there were so many people) They have a kids menu (chicken nuggets etc) but my kiddo didn't need it

What a superb experience start to finish. Only select group allowed: cash pay business/first class…read moretickets, not mileage purchase. Very exclusive. Like a first class restaurant... really amazing service and experience. Great service. Hostess a bit pissy on whether or not you can come in but she quickly learned. She too seems to think she's too important lol.

Long wait about an hour on the waitlist before it got to me…read more Nice thing is they offer a takeout box option! When it got to my turn, since I had no time to spend in the lounge (too close to departure), A staff member scooped and boxed up the food for me, placed it nicely in a paper bag, gave me a bottle of water for me and my guest and I was on my way. I don't know what food was packed but I'm just glad I got to leave with something after the long wait. So kind and convenient!

The international lounge was closed, so only the domestic lounge was operating--and it was crowded…read more I checked in with my pass and was placed on a waiting list. The wait was about 20 minutes, which was reasonable. However, once inside, it was difficult to find a seat due to how packed it was. The hot food selection was very disappointing, and I honestly can't believe people pay $$$ for this level of service. The offerings included frozen basa fillet in a coconut-based sauce, overcooked chow mein, mayo-heavy coleslaw, and frozen chicken dumplings--overall worse than a decent food court meal, or even an average airplane meal. I understand that a domestic lounge may cater to short-stay travelers, but since international passengers are also being accommodated here, there should be a wider variety and better quality of hot food options.

This is a reasonable size lounge with full food counter, full-service bar, free WiFi, washrooms,…read moreand shower! There is a different section for business class passengers, where the chairs are more luxurious. There is a person who will cook a pasta of the day right in front of you. The rest of the food is self-serve. The food is reasonably good. They constantly replenish the items. There is salad, soup, hot food, bread, chips, cookies, cold drinks, and hot drinks. At the bar, you can get beer, wine, and cocktails; cocktails are at an extra charge. If you don't have time to spend at the lounge, you can get a box of food to go. You can reserve lounge access at an additional charge. The business section is for Cathay Pacific business class passengers only. I had a quick look inside. There are not many people in it at 13:00. The food seems upgraded. There is a KLM Lounge next door. With a lounge pass, you can choose either but yhe food at Plaza Premium is better. There is free WiFi. The lounge is wheelchair accessible. There are separate male/female washrooms which are wheelchair accessible. There are also family and nursing washrooms. Review 2026-157

If you're looking for a calm oasis after the chaos of security, this lounge is your golden…read moreticket--spacious, organized, and serving food that'll make you forget you're in an airport. The moment we cleared security, it felt like we stumbled upon a traveller's haven. The lounge is right after security, which is a blessing when you just want to drop your bags and relax. The space is enormous, with ample seating, and it never felt cramped even with a steady flow of guests. Whether you're a solo traveller or wrangling a group, there's a spot for everyone. Now, let's talk food and drinks, because that's where this lounge truly soars. The menu was extensive (and yes, I regret not snapping photos for proof!), but every dish we tried was delicious. We kicked things off with a tomato basil soup that was so good it could make you forget about your flight delays. For mains, the lemon pepper fish, chicken in curry, rice, fresh greens, and assorted desserts hit the spot beautifully--comfort food done right. Drinks are a treat too: I enjoyed a Great Lakes beer, which is part of their complimentary selection, though if you want to indulge in the finer spirits, be prepared to pay a little extra. A small note for fellow travellers: wait times can stretch during rush hours. We had to scan a QR code to join the waitlist, but honestly, the reception staff run the place like a well-oiled machine. From managing the line to the smooth entry process, everything was systematic and stress-free--a rare sight in any airport. All in all, this lounge turned our layover into a mini vacation. Great food, an inviting atmosphere, and staff who know how to keep things moving make this spot worth every minute of the wait. As the saying goes, good things come to those who wait--and in this case, they come with curry, craft beer, and a comfy seat.

What I really loved about this place was the aesthetics, the ambiance, the music, the mood…read morelighting. It was clean, lots of seating available which consists of love seats & chairs. The space is split into two sections front and back with the bar/ vip section. It wasn't as busy when I arrived but nonetheless the vibes were great. The music wasn't too loud that you cannot maintain a conversation. They have the regular shisha flavours like double apple, mint etc. They also have other special flavours like island breeze which cost $32/shisha. They do charge for extra coal, the shisha comes well prepared and ready to be smoked. It was a smooth, flavourful & enjoyable experience. Now one thing I have to note, their menus is fixed, you cannot convince them to make any altercation to any item on the list nor request items (drinks) which aren't on the menu. That leads me to my next point, you cannot order sides unless you order a main. I personally don't understand why. One may not necessarily want to have a full meal late into the night but nonetheless they would not budge. The weekends are busy, reservation's recommended and they follow a strict dress code. I do believe they are setting a precedent and catering to a demographic as more of an upscale Lounge. The service was great, server was attentive but also apologetic as she was bound to a strict menu. Worth checking out for the vibes.

It's more of a club environment but depends what you're looking for. I went there a couple of times…read morewith a friend and enjoyed it. The hooka is decent but they charge you with each change of coal. I had the shawarma poutine last time, it was delicious but def more tandoor flavoured meat than poutine but still tasty

The outside is somewhat deceiving until you walk in and realize the place is indeed just a small…read morelounge with a very intimate setting. Staff are very accommodating. So many different flavors for hookah to choose from along with the flavored water which we opted out for. First time smokers ar truly unaware as to how light the smoke is and feel as if it's smoking nothing. The harshness of regular cigarettes can't be compared as the shisha and has the unique flavor infused. Exotic Candy was nice to start with Crown Royal at your side. Lounge chairs and ample tables, minimal decor and many patrons.

Sketchy. Dirty methods. Red flag after red flag…read more Located in the middle of nowhere, probably best when u wanna keep below the radar for promoting a place like this. Cover charged only to walk in to a nearly empty place (except 1 other party of 4) with music so loud you can't even hear the hostess and we are told we can only pay with cash and cards are not accepted (red flag) . We were optimistic and decided to make the best of it while we sat and waited. Our server brought over a menu for food drinks and hookah.. Then a handwritten stained pieces of folded notebook paper and crossed out words here and there, presenting it to us as the "currently availability hookah flavors" (red flag) . We still kept an open mind and began to place out orders. Every hookah food and drink order requested was "not available" or out of stock. We ask to see the manager, who walks in and tried to make a package deal to accommodate the lack of availability from all departments. Hungry ad realizing there is not much to eat, we ask for our cover money back to leave. We are approached by promoter who refuses to return our money and begins arguing with manager about lack of food or hookah flavors or drinks (red flag) . The unprofessional Promoter goes back to negotiate giving us back half but returns with 4 bouncers and forces us out of the place and curses at us upon us asking for our refund after he tells us he is not allowed to serve us hookah tobacco because the place is not licensed to do so , and continues to yell at us as we walk out the door . ( red flag confirmed) Great customer service guys . Excellent way to promote.

I have been listening to them play music live on the radio for as long as i can remember and I…read morefinally got the chance to go!! Came here a few times and it was always so much fun. Absolutely loved the music and the dance floor was always filled with people. Theres places where you can sit and relax your feet. Bar service was very friendly and fast, security is also friendly and are always walking around. My only complaint is that sometimes the men can be a little touchy.

Very Weird place! The bartender refused to replace a beer that had a chipped rim. I was very…read moreannoyed and we decided to spend our money somewhere else.