Honestly, I don't think the lounge has been renovated in the last 20 years. It's spacious and has a…read morecouple of showers and clean bathrooms but for a "premium" lounge there aren't really that many amenities compared to Europe and Asia. The menu does change so it's really a crapshoot what you get. Some days definitely better than other for people's taste. Since the selection is rather limited it really is up to chance. The plus is there a quite a few outlets and a variety of types of seats so there definitely is choice. Overall, it's rather mediocre.

Lounging is better than waiting at the gate…read more Air Canada Maple Leaf Lounge is a Star Alliance lounge where eligible passengers can wait for their flights up to 3 hours ahead of departure. The lounge has multiple seating areas as well as a small buffet station, several drink stations, a TV seating area and showers for those looking to refresh ahead of connecting flights. Food selection included just a few pasta choices, grilled chicken, salad and soup along with some cookies and cake. Nothing special. For drinks, there were a variety of alcohols, some juices and pop. It's a place where many passengers grabbed a small bite before their flights. The staff were slow at taking away used plates. For seating, many passengers gathered around the lounge area that was showing the ball game. However many seats were directed perpendicular to the TV screen, especially those few with charging stations or receptacles to recharge. This lounge feels somewhat dated and became fairly crowded later in the afternoon. Skip it or hit it? Relax here pre-flight if you already have access but don't go out of your way to pay for the cafeteria grade food otherwise.

I used a free lounge pass from carrying a Chase Aeroplan credit card. I would not recommend paying…read morefor it. I entered around 5:20pm on a Wednesday. It was at about 85% at capacity. It's a huge space with multiple areas including a children's area. There are also showers. For dinner they offered 2 kinds of soups, a salad bar, a meatless pasta, a mushroom with tofu (so salty!), rice pilaf, Asian bbq chicken, chips and salsa, 4 kinds of cookies and 2 kinds of cakes. There's also coffee machines, canned pops, canned sparkling water, juices, spirits and wines. Food was below average. I would rather not come back. I stayed an hour and no one had removed my plates. Free wifi.

This lounge is overall fine. Would stop by if I had a transborder flight to USA and it wasn't too…read moreout of the way and I had enough time. As a lounge primarily affiliated with an airline instead of a credit card, the lounge was fairly empty when I visited (dinner time Saturday night) and we were able to get in without any difficulties. It was generally quiet but felt not much different from waiting in the terminal. The staff clean the tables fairly infrequently so it was hard to tell which tables were in use and which hadn't been turned over yet. The food was decent- about the same quality as regular airport food and there were some vegan and vegetarian options of soup, build your own salad, and some hot plate foods. Of course there is a coffee machine and fridges full of canned Pepsi products, bubly sparkling water, and Schepps products. There is an open self serve bar as well with a pretty wide selection of liquors. The bathrooms were a little better than what's in the terminals, but still hit or miss on sanitation.

Even the lounges at this airport are terrible. The domestic/US one holds about half a dozen people…read moreand there's always a hellish wait. Food is just okay.

The Plaza Premium Lounge was my gateway into the finer things in life. I was fortunate to fly…read morebusiness class for business purposes and arrived a little earlier with the excitement of using the lounge. I was also half dead with a cold and trying my best to hide it so they'd let me through the gates. First thing I noticed was that sleek, shiny, lounge-y atmosphere. Damn, this place looks like a hotel and was beautiful. Small, but with shiny wooden decor and large windows that looked out onto the runway. Off to one corner was a discreet area for a shower. This must be where the frequent flying elite brush up. I sat at one of the comfortable seats and just stared outside until I had to go. Blissful. One of the main benefits of the lounge is of course, free food and refreshments. I'm guessing they rotate through different international fare. That day, I was only up for something soupy because I was sick. Luckily for me, they had laksa noodles. Even more luckily for me, I found it very tasty. Sipping away at my laksa and unlimited earl grey tea certainly helped put me to sleep for 8 hours straight on the plane ride afterwards. Yes, there were more people than I thought there would be. Yes, there were a surprising amount of families and kids. But this isn't some 18+, extra exclusive lounge. If I have my family with me and earned/paid my way into the lounge, what am I gonna do? Leave my kids outside? I happened across a previous review that starts with: "It blows my mind when I see 4 and 5 star ratings for this lounge. Have you never been to another lounge before?" No, Jordan. I haven't. Because I'm a broke af young adult that just finished paying off college debts, goddammit. Chill. Let me enjoy your privilege for once. (17/100) - 2018

Wonderful service…read more Better food that you can get on the plane in business Good choice of dessert (kids can order chocolate milk) A bit crowded this last trip (two minute wait to get to our table but it was moreso the fact that there were so many people) They have a kids menu (chicken nuggets etc) but my kiddo didn't need it

What a superb experience start to finish. Only select group allowed: cash pay business/first class…read moretickets, not mileage purchase. Very exclusive. Like a first class restaurant... really amazing service and experience. Great service. Hostess a bit pissy on whether or not you can come in but she quickly learned. She too seems to think she's too important lol.

Long wait about an hour on the waitlist before it got to me…read more Nice thing is they offer a takeout box option! When it got to my turn, since I had no time to spend in the lounge (too close to departure), A staff member scooped and boxed up the food for me, placed it nicely in a paper bag, gave me a bottle of water for me and my guest and I was on my way. I don't know what food was packed but I'm just glad I got to leave with something after the long wait. So kind and convenient!

The international lounge was closed, so only the domestic lounge was operating--and it was crowded…read more I checked in with my pass and was placed on a waiting list. The wait was about 20 minutes, which was reasonable. However, once inside, it was difficult to find a seat due to how packed it was. The hot food selection was very disappointing, and I honestly can't believe people pay $$$ for this level of service. The offerings included frozen basa fillet in a coconut-based sauce, overcooked chow mein, mayo-heavy coleslaw, and frozen chicken dumplings--overall worse than a decent food court meal, or even an average airplane meal. I understand that a domestic lounge may cater to short-stay travelers, but since international passengers are also being accommodated here, there should be a wider variety and better quality of hot food options.

If you're looking for a calm oasis after the chaos of security, this lounge is your golden…read moreticket--spacious, organized, and serving food that'll make you forget you're in an airport. The moment we cleared security, it felt like we stumbled upon a traveller's haven. The lounge is right after security, which is a blessing when you just want to drop your bags and relax. The space is enormous, with ample seating, and it never felt cramped even with a steady flow of guests. Whether you're a solo traveller or wrangling a group, there's a spot for everyone. Now, let's talk food and drinks, because that's where this lounge truly soars. The menu was extensive (and yes, I regret not snapping photos for proof!), but every dish we tried was delicious. We kicked things off with a tomato basil soup that was so good it could make you forget about your flight delays. For mains, the lemon pepper fish, chicken in curry, rice, fresh greens, and assorted desserts hit the spot beautifully--comfort food done right. Drinks are a treat too: I enjoyed a Great Lakes beer, which is part of their complimentary selection, though if you want to indulge in the finer spirits, be prepared to pay a little extra. A small note for fellow travellers: wait times can stretch during rush hours. We had to scan a QR code to join the waitlist, but honestly, the reception staff run the place like a well-oiled machine. From managing the line to the smooth entry process, everything was systematic and stress-free--a rare sight in any airport. All in all, this lounge turned our layover into a mini vacation. Great food, an inviting atmosphere, and staff who know how to keep things moving make this spot worth every minute of the wait. As the saying goes, good things come to those who wait--and in this case, they come with curry, craft beer, and a comfy seat.

I've never been to this T3 Plaza Premium lounge (near gate B23) before. Unfortunately I seemed to…read morehave written a previous review stating I was at the US departure lounge, which this isn't. However, I see other people's photos and the interiors don't match either! I am currently flying international so I thought this was an international lounge. After I left the lounge, I discovered another Plaza Premium lounge near gate C31). So I asked the staff there. They said they were the official International lounge and I was in the Domestic lounge! So it appears Domestic and International departures have no security barrier between them, just the US departures have a secuirty barrier due to their advanced customs clearance at the Toronto airport. People using the lounge passes from credit cards are limited to 2 hours of use. You can pre-book your entry time if you wish for US$9/person. When you enter the lounge, you have to show your complimentary passes or purchase them. There is also a self-serve entry kiosk. The lounge looked clean. There are a few attendants picking up finished dishes and cleaning tables. We arrived at 07:00 with their breakfast service. There is plenty of options. There are 5 hot dishes (sausage, scrambled egg, potato wedges, baked beans, and egg burrito), oatmeal, salad (balsamic vinaigrette is available), cold cuts, cheese, yogurt, cereal, bakery items (bagel, bread, muffin), pop machine, and hot drinks machine. I like their milk hot chocolate. The latte was missing milk! The oatmeal is very watery and bland. There are 4 toppings but it didn't include brown sugar. The bar (for alcoholic beverages) opened before 08:00. All food and drinks are self-serve except for the alcohol. There are condiments. However, the condiment bottles/containers are with the food section, so i had to go back twice to put some pepper on my food; they don't have little pepper/salt packages. There are tables and counter seating for eating food, lounge chairs, etc. There is free WiFi. The lounge is wheelchair accessible. There are separate male/female washroom and they are wheelchair accessible. Review 2026-112

What I really loved about this place was the aesthetics, the ambiance, the music, the mood…read morelighting. It was clean, lots of seating available which consists of love seats & chairs. The space is split into two sections front and back with the bar/ vip section. It wasn't as busy when I arrived but nonetheless the vibes were great. The music wasn't too loud that you cannot maintain a conversation. They have the regular shisha flavours like double apple, mint etc. They also have other special flavours like island breeze which cost $32/shisha. They do charge for extra coal, the shisha comes well prepared and ready to be smoked. It was a smooth, flavourful & enjoyable experience. Now one thing I have to note, their menus is fixed, you cannot convince them to make any altercation to any item on the list nor request items (drinks) which aren't on the menu. That leads me to my next point, you cannot order sides unless you order a main. I personally don't understand why. One may not necessarily want to have a full meal late into the night but nonetheless they would not budge. The weekends are busy, reservation's recommended and they follow a strict dress code. I do believe they are setting a precedent and catering to a demographic as more of an upscale Lounge. The service was great, server was attentive but also apologetic as she was bound to a strict menu. Worth checking out for the vibes.

It's more of a club environment but depends what you're looking for. I went there a couple of times…read morewith a friend and enjoyed it. The hooka is decent but they charge you with each change of coal. I had the shawarma poutine last time, it was delicious but def more tandoor flavoured meat than poutine but still tasty

The outside is somewhat deceiving until you walk in and realize the place is indeed just a small…read morelounge with a very intimate setting. Staff are very accommodating. So many different flavors for hookah to choose from along with the flavored water which we opted out for. First time smokers ar truly unaware as to how light the smoke is and feel as if it's smoking nothing. The harshness of regular cigarettes can't be compared as the shisha and has the unique flavor infused. Exotic Candy was nice to start with Crown Royal at your side. Lounge chairs and ample tables, minimal decor and many patrons.

Sketchy. Dirty methods. Red flag after red flag…read more Located in the middle of nowhere, probably best when u wanna keep below the radar for promoting a place like this. Cover charged only to walk in to a nearly empty place (except 1 other party of 4) with music so loud you can't even hear the hostess and we are told we can only pay with cash and cards are not accepted (red flag) . We were optimistic and decided to make the best of it while we sat and waited. Our server brought over a menu for food drinks and hookah.. Then a handwritten stained pieces of folded notebook paper and crossed out words here and there, presenting it to us as the "currently availability hookah flavors" (red flag) . We still kept an open mind and began to place out orders. Every hookah food and drink order requested was "not available" or out of stock. We ask to see the manager, who walks in and tried to make a package deal to accommodate the lack of availability from all departments. Hungry ad realizing there is not much to eat, we ask for our cover money back to leave. We are approached by promoter who refuses to return our money and begins arguing with manager about lack of food or hookah flavors or drinks (red flag) . The unprofessional Promoter goes back to negotiate giving us back half but returns with 4 bouncers and forces us out of the place and curses at us upon us asking for our refund after he tells us he is not allowed to serve us hookah tobacco because the place is not licensed to do so , and continues to yell at us as we walk out the door . ( red flag confirmed) Great customer service guys . Excellent way to promote.