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    THEA at Metropolis

    3.3 (143 reviews)
    Open 9:00 am - 6:00 pm
    Updated a few days ago

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    Dominique P.

    I love living here! Very clean and great staff and amenities -- i have lived in various buildings downtown and this by far is the BEST

    Mahan A.

    I moved into Thea in December 2024, signing a 24-month lease, and overall, I've had a fantastic experience. The approval and moving-in process is a little bit challenging -- they're very thorough -- but once you sign the lease, you are truly in good hands. The concierge team, especially Jermaine and Jerrod, are absolutely the best. They're incredibly polite, professional, and genuinely make you feel welcome every time you walk through the door. The building itself is extremely clean and well-maintained. They clean every single day without fail. Unfortunately, some residents don't seem to share the same respect for the community -- you'll occasionally see dog waste left right next to the provided bags, but that's on the residents, not management. Thankfully, the janitorial and maintenance teams do an amazing job taking care of it quickly. Thea is a 59-story building with about 658 units, completed in 2019, and it's been a popular residence ever since. If you do a simple calculation, you'll see that there are only around 240+ reviews out of 658 units and years of residents -- most of them are from a few unhappy people. Usually, happy residents don't take the time to leave a review unless they really love the place, like I do. Don't let a few negative voices mislead you -- this building is run very well. I noticed some complaints about the elevators, but honestly, I live on the 56th floor and have never had a problem with long wait times. The elevators are fast and reliable. As for the EV spots -- yes, they are limited, and sometimes people leave their cars parked even after charging is complete. Again, that's a resident behavior issue, not a management one. Management does everything they can to keep things running smoothly and fairly. Security here is also excellent -- always professional, friendly, and attentive. At the end of the day, a lot of the negative reviews seem to come from people who don't recognize that many of the problems they're complaining about are due to resident behavior, not poor management. In my experience, Thea's management and staff work very hard to maintain a beautiful, safe, and welcoming building. I'm very happy I chose to make Thea my home.

    Flooded dirty water in my unit

    I moved into Thea, and just two months later my apartment was flooded with dirty water caused by the building's negligence. My entire unit was filled with filthy water, and for over a month I couldn't use essential parts of my home including the guest bathroom, washer, and dryer. The damage inside my apartment was severe, and the mental stress it caused was indescribable. To make matters worse, my refrigerator also broke down, and I still haven't been able to use the freezer for almost a month. This building may look luxurious on the outside, but the management behind it is completely broken. The biggest problem here is the management's total lack of responsibility and communication. I have been suffering from these issues for more than a month and sent multiple emails, yet not a single one has been answered. Their complete disregard for residents' well-being is unacceptable and deeply disappointing. The night front desk staff are also extremely rude. They act irritated and dismissive as if helping residents is too much to ask. They are being paid to do their job, but instead they show no respect or professionalism whatsoever. Thea may advertise itself as a luxury apartment, but living here has been one of the most stressful and frustrating experiences I have ever had. If you value your peace of mind, do yourself a favor and stay away from this place.

    They wrote in writing they could provide me a parking spot, and now they went back on their promise and said they couldn't.
    Harris E.

    Thea confirmed they could do tandem prior to me purchasing my second car. Leasing person even instructed me to park in guest parking and then "badge" out when I get the transponder. However after getting the second car, I was told I could not get a tandem space because "I have a one bedroom unit". After escalating to leasing over email, Jermaine told me that if I added my girlfriend to the lease then it can be done. However when I went down to do that, leasing manager said no because it's a one bedroom unit and offered no apology. This experience is extremely frustrating, especially when paying nearly $4k/mo for rent. I'd expect ability to pay for a tandem spot and decent customer service. I intend to break my lease unless it's resolved. As I also have safety concerns given the recent shooting. Escalated to management and Thea and still haven't heard back. STAY AWAY FROM THIS COMPLEX!!

    Assigned spot occupied
    Cameron C.

    DO NOT MOVE HERE. Living at this property has been nothing short of a nightmare. The leasing office and management are extremely disorganized and unresponsive. I've had my assigned parking changed multiple times without notice. One of the spots they gave me came with a sticker threatening to tow my car if I didn't move it -- despite it being the spot they assigned. I was given another spot the next morning, but by the time I got home from work, it was already taken. On top of that, I've reported a malfunctioning refrigerator/freezer over a month ago, and it still hasn't been fixed. This is a basic issue that should've been addressed immediately. I've visited the office three times a week for the past three weeks, and nothing has been resolved. I've been told repeatedly that I'd receive a call back -- that never happens. They also advertise free parking for a certain number of months as part of their leasing incentive. I never received it, and no one has offered a correction or explanation. I've sent multiple emails, even directly to management, and haven't heard a single word back. The complete lack of accountability, professionalism, and communication is unacceptable. I strongly advise against moving here -- look for a place where management actually cares about their residents. Ask for Natali if you need any help or want anything done correctly.

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    3 months ago

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    8 hours ago

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    3 months ago

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    3 months ago

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    Greystar M.

    HI Dominique! I think THEA is the BEST too! Have a wonderful week!

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    15 days ago

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    2 months ago

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    2 months ago

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    2 months ago

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    3 months ago

    The vendor fairs and events here are amazing and top notch!! Would love to see this again

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    1 year ago

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    2 months ago

    Love the community! Jerrod and madison were amazing at the party! Best event so far. I love thea

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    8 months ago

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    1 year ago

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    1 year ago

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    3 months ago

    living here has been awesome. the apartment and views are amazing, the staff ate personable and friendly, and the events are always amazing!

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    Greystar M.

    Love the review Jessica! Have a beautiful week!

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    3 months ago

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    1 year ago

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    11 months ago

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    6 months ago

    Irwin was very kind and patient during our room tour and move-in process. I'm happy to have him as my leasing consultant.

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    5 months ago

    The most amazing place to live. Events are fun and interactive. They have workout classes that are amazing!

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    5 months ago

    Beautiful location!!! Awesome community and lovely views. Cool people working at the front desk

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    Greystar M.

    Thanks for the positive review Jordan! Have a great week!

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    2 years ago

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    Community M.

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    1 year ago

    My leasing agent, Krystal was the best! She gave me a great tour, answered all my concerns, and was so helpful!

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    1 year ago

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    1 year ago

    Edvardo did a great job and very responsive for maintenance request five star highly recommended

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    3 years ago

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    11 months ago

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    3 years ago

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    11 months ago

    Jermaine is amazing. Wonderful guy and very helpful when in need. Love living here at THEA.

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    2 years ago

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    1 year ago

    Ieleen was very professional. She provided a great tour and great detail of the building.

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    Page 1 of 4

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    Review Highlights - THEA at Metropolis

    Byron is amazing at the front and all of his staff are super nice and are always looking to help.

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    616 Kenmore - Building

    616 Kenmore

    (53 reviews)

    Wilshire Center, Koreatown

    Never had any major issues, and the location is hard to beat. Being in the heart of Koreatown means…read moreeverything is walkable, and if I want to go out, Downtown LA and West Hollywood are both just a short drive/uber/waymo rideaway. The building also has a really nice gym, which has been a huge plus for me. It's convenient, clean, and well-maintained. The neighbors are friendly, and the overall community feels welcoming. One of the biggest reasons I've enjoyed living here so much is because of Danny and Stephanie. They're always helpful, responsive, and truly care about the people who live here. They don't make you feel like just another tenant -- they treat you like family. Anytime something needs attention or an issue comes up, they handle it very quickly and efficiently. It's reassuring knowing management actually cares and takes action right away. I'm really grateful to call this place home and would definitely recommend it to anyone looking to live in the area.

    I lived here for one year and I would choose 616 s kenmore again!…read more Location is very convenient, 5mins walk to H mart and lots of food just downstairs. Safety is very well-maintained in the building, never see weird person in the building. Facility and management team is amazing. All management team is trying to help and get the fix done in one day. The room is also very new with good sunlight. The printer is good to use and give us lots of convenience. Packages are delivered directly to your doors. Parking garage is very safe and convenient.

    ROOF Los Angeles

    ROOF Los Angeles

    (101 reviews)

    Beverly Grove

    I HIGHLY recommend Denise and ROOF LA. This is the second time I've worked with Denise and both…read moreexperiences have been amazing. I wouldn't want to work with anyone else. Denise knows the market, she's tenacious and will fight for her clients, she's realistic and will tell you what you need to hear to help guide your decisions, while also supportive and the best sounding board. Denise's superpower is building relationships, both within the real estate business and with her clients. It's evident she cares about her clients and getting to know them to the point that she knows what you want before you know. Both times I've worked with Denise, I found a place I fell in love with that I wouldn't have found on my own. She takes the stress out of the search and everything is turnkey for a very reasonable price. If you're looking for a new apartment or home, definitely call Denise. She's the best!

    Truly, I can't say enough good things about Denise and the Roof Aloha team. From the moment we…read morereached out, Denise made us feel like her top priority. She dove into our needs with laser focus, crafting a personalized strategy that helped us find the perfect place that even I hadn't expected to find. Denise's attention to detail is unparalleled. She meticulously reviewed every listing, pointed out hidden gems we'd have overlooked, and flagged potential issues before they became problems. When it came time to submit our application, she guided us through each form and document with unwavering patience, ensuring everything was flawless. Denise stepped in instantly for any concerns or questions we had, negotiating seamlessly on our behalf so we secured the lease on terms that felt like a victory. Beyond her amazing negotiating skills, Denise's warmth and genuine care truly set her apart. She checked in regularly: texting midday updates, scheduling walkthroughs at our convenience, and even sharing local insights on schools, transit, and the best coffee shops. It felt as though she weren't just our agent but a trusted friend committed to our happiness. Thanks to Denise and the whole Roof Aloha team, we're now settled into our dream rental, confident we got the very best possible. If you want an agent who combines meticulous professionalism with heartfelt advocacy and someone who treats your move like her own then look no further than Roof Aloha. Ask for Denise, and prepare to be amazed.

    Elleven

    Elleven

    (11 reviews)

    Downtown

    What can I say about the place that I lived for over three years? What an amazing experience…read more Pros - STAFF! Hands down, so amazing - Units are S P A C I O U S - Neighbors actually are kind + talk to you - Communal area pool + ranges are amazing - Staff, did I mention that already? - Walking distance to amazing food + drinks - Well maintained building Cons - Parking for guests (street parking - plenty, so not bad) The parking is not a deal-breaker for your guests. If you have two spaces and don't have two cars, you can always get them into your other space to avoid street parking. With meters and lots all over the area, what else would expect from the city life? It's safe here and frequently monitored by SouthPark officers as well. What I'll sorely miss about this place were the relationships that I built. I knew the entire staff and would wave, talk, and truly lean in with them all. Whether it was before/after work, going out for the night, or chatting, they were more than friendly. They became my community of friends. They felt like family. If you want a place that does not feel pretentious, has a community of others that say "hi" to you, and is close to the core of DTLA, come live here. It will be hard to find a staff that manages the building and secures it, then you will find it at ELLEVEN. Highly recommended, and I'll miss the southern hospitality that I received even in the heart of LA.

    I guess my friend lives here she just moved here. The…read moreexperiences is OK it's in the area where they've done a lot of new construction so the parking is very limited.There's actually still a lot of construction happening and the nice thing about it is that Starbucks is near and a few shopping places it's also close to grand close to Olympic close to other luxury apartments you can say that but this complex is super new

    HōM At Temple

    HōM At Temple

    (16 reviews)

    Westlake

    We did a virtual tour of one of the available units and the manager Sabrina was so nice and…read moreaccommodating. She was very prompt in answering our questions and processing our application. We ended up going with a unit in a different area for work convenience, but honestly we really loved the concrete floors and the view from the balcony. The place looks really well run. Perhaps in the future when our current lease is up we would think about moving here. It's really hard to find a building with management who cares and it seems like this place is well managed.

    This review is late, as I moved out of HOM just about 2 years ago. I look back at it as one of the,…read moreor maybe THE best place I've lived to date as a renter. The landlord, Sabrina, is an absolute dream to have on your team. She's personable, she listens, she cares, and she will do what it takes to make you confident in your home. Her team member Alex, is so sweet and hard working. Both of them rock a smile daily, and are very easy to talk to. The building is clean, they keep the units up to date and working efficiently and effectively. I went from a 2 bedroom, to a 1 bedroom over the course of a handful of years. My partner and I at the time were the very first renters to secure a unit in the brand new built complex. It was a virtually perfect living experience for us, and then myself alone in the one bed unit. Better late than never, I HIGHLY recommend this complex as a hop-skip-jump away from Sunset Blvd and all Silver Lake and Echo Park have to offer. THANK YOU for making me feel important and completely cared for.

    THEA at Metropolis - apartments - Updated June 2026

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