Haven Nails was one of the few nail salons with walk in appointments available on a Saturday so a…read morefriend and I decided to stop in. I paid $55 for dip nails with chrome. First impressions, I thought the salon was clean and rather small. They had 4 techs working and they were all busy when I came in but I didn't mind waiting. I showed my nail tech an inspo pic and let her know that I wanted square round nails and she got to work as soon as she was free. When she was working on my nails, another customer came in asking to get her eyebrows waxed. My nail tech stopped mid service when she was working on my nails to wax her eyebrows. I am patient so again, I didn't mind waiting however I could tell that the tech felt rushed and stressed. I'm not sure if this is the norm here but the tech only trimmed my nails before applying the dip powder but did not clean up my cuticles or trim any hangnails. Also, when she was filing down the dip, she cut 3 of my fingers which stung. I understand that she had another customer waiting on her but I don't think it was appropriate for her to rush through my service.

I called to ask the price of a full set with soak-off and was told $55. When I arrived, I was…read moreinformed there would be an additional $5 charge for the nail tips. Extremely disappointing and unprofessional. I would recommend going elsewhere

I needed a quick polish change and Genova happened to be next door from the wax salon. It used to…read morebe a Nails of America that was rebranded it seems. I was greeted warmly by the staff, who walked me over to a seat. The salon was very clean and spacious. The polish change took all of 15 minutes and cost around $12. I was glad it wasn't anything more as most places charge upwards of $15. I remember back in the day polish change was $8-$10. Ugh. I despise how expensive everything is nowadays, especially maintenance related.

Unfortunately, I received a nail bed infection from my mani here last week. This was the last straw…read morein an increasingly dissatisfied slip for me since becoming Genova. I've been coming here for several years off and on and usually leave happy, but as if the infection wasn't bad enough.... The customer service has really gone downhill. It appears a bit messy up at the front & crowded at the desk with girls just hanging out. Their technicians (never the same) seem unsure& timid, and there is usually a lack of communication between the front desk and the technician that I have to clarify repeatedly, even though the only thing I ever get is a simple, classic mani no polish, buff and go; and maybe a basic gel pedicure. The prices also went up by at least $10 a service overnight, once the name switched. Previously, I had a $100 gift card from NOA that they would not honor. Why not? I understand ownership changed, but to not honor past gift cards for longer doesn't bode well for established clients. Another time, back in May , I was told the wait would be over 45 minutes for a mani, even though that area appeared completely empty. Ok - so I walked back out and across the street to Blush Salon and got a lovely manicure right away. I don't expect I'll be returning to Genova any time soon.

I came in today for my third builder gel set here and overall, each visit has been okay. I…read moregenerally like the way my nails are done. However, as I was leaving today, I noticed I hadn't received a receipt so I asked for one. When I got to my car and reviewed it, I saw I had been charged an extra $10 for a "nail fix." That was confusing to me because I came in for a builder gel set on my real nails and they had done my previous set as well. I went back inside to ask about it and was told by the manager that the charge was because I had partially removed the gel from two of my nails. I explained that the gel had started peeling after two weeks, so I removed part of it myself this morning knowing I was going to come get them fixed after work today. My main concern is not necessarily the $10 itself, but the lack of transparency. Three different employees assisted me today between my pedicure and gel set and at no point was I informed there would be an additional charge. When I asked why no one thought to alert me, I was told they "thought I knew." Very odd response for it only being my 3rd time. I was initially excited to find a new nail salon that provided good service and transparent pricing, but adding charges without communicating them beforehand (and then making excuses for the lack of communication) makes me reconsider returning

Meh... I liked it... I was greeted with a hurried hello and it kind of threw me off for a minute…read morebecause the lady was a bit abrasive when I walked in... Again, I always tie how I am treated in the "Nail shop" to what is really going on in the world and that's straight up PRE-Judgement and I absolutely dislike ppl that go off of the notion to treat all of another race the same... the service was subpar. Anywayssssssss, the service was AIIIGGHT... I would not go back. Now I look at the nails I got done and did not like it then or now.

Lynn and Hien are always amazing and accurate! So glad to finally have my nail needs met!!!!!read more

The salon itself is beautiful and unlike anything I've ever seen before…read more The quality of my pedicure was top notch. I did the volcano pedicure that was $70. I did a chrome color - pricing was not disclosed prior to me choosing the Chrome either (Beware any add-on is charged. You are basically nickel and dimmed for every choice. My pedicure became an easy $100. Onto the quality of my nails. The quality was horrendous. The tech did not go all the way down to the cuticles so my fresh nails with a brand "new set" (I don't use tips and still got charged for a full set ) it looked like they were already a week old. After having the tech redo them to fix her mistake, they still look like shit. The tips of my nails are missing chunks of chrome. I'm not willing to walk back in there because this manicure and pedicure became an easy $215. I have never in my life paid that much for a simple pedicure and nail set. We came to Houston to try something new and expected it to be a little pricier, but I did not expect to give away my first born child. Nor did I expect to leave completely unsatisfied.

came in here last minute needing my nails and toes done and i think I found my new spa! Emma is…read moreamazing she did so good on my nails and the shape is perfect!If you are thinking about coming here don't hesitate too! The pricing is very reasonable, 10/10 recommend!

I'm elated that I found a great nail tec, her name is Kim and she's amazing. Attention to detail…read moreand does a wonderful job on my natural nails, they have grown very quickly and healthy.

I really wanted to love this place and make it my go-to salon, but unfortunately every visit…read morereminds me it's time to find a new one. The pricing never seems to be consistent for the same repeat services, which is frustrating. The overall vibe also feels very unwelcoming. Each time I've gone in, it seems like the technicians are put off by doing your nails rather than happy to have you there. After one of my appointments, the tech simply told me to wash my hands and then got up and left without saying another word--something that had never happened before. I eventually gathered my things and went to the checkout counter, only for her to walk off again. I paid and decided that would be my last visit. I truly wish them the best, but the attitude and lack of hospitality just isn't worth it.

I've visited several times since moving to the neighborhood, hoping each experience would be better…read morethan the last, but unfortunately I've left disappointed almost every time. The staff has never felt particularly friendly or welcoming, it often seems like they're more focused on rushing clients through than providing a quality, relaxing experience. On top of that, the results themselves have been consistently careless. I've experienced cuts during appointments, and the finished nails often look poorly done or rushed, which is frustrating when you're paying for a service that's supposed to feel relaxing. I really wanted to like this place because of the convenience, but after multiple chances, I can't justify returning. Overall, very disappointing.

Called about 1.5-2 hours ahead for an appointment for a full set and they were able to squeeze me…read morein (it was a Monday). It was my first time here and Holly was my technician. She didn't really speak to me other than to ask about the color I wanted and to check if the French was to my liking. It was fine since I prefer to just relax and not have to socialize when getting my nails done. My only complaint is that everyone was being offered a drink, and neither her or the person who sat me asked me if i wanted a drink or water. Anyway, I did like how my nails came out. I showed her a picture of what I wanted and the outcome was similar to what I asked for. I think the price was fair, although there is a discrepancy in the prices on their website and the price on their in person menu. I'd definitely come back!

I have never written a complaint on a nail salon until now. The service by Holly was amazing and…read moreshe was sweet. Im writing this to complain about the price. I have been coming here for about a year and have always paid $70-$75 for frenchies which is reasonable. On Friday, I went in for the same service but its ridiculous that they charged me double for frenchies because I added an extra line of color. My total came out to be $93 for just a nail set. Im appalled because there was no other design. On top of that my appointment was at 1pm and I was already on my way and they wanted me to come in at 2pm, so I had to wait 35-40minutes to get seen. These nail salons are getting out of hand, I much rather support a small business.

Five Stars all the way!!! Julie is the best and welcoming!!…read more I'm incredibly grateful for her work!!!

Two neon signs on that both say open ... Hours on Sunday posted 11-5, yet this business is closed…read more I eat at the restaurant a couple of doors down frequently. The signs are always on, yet I have NEVER seen this salon open. No new reviews in 2 years. I'm not sure what they're doing out of this "business" but somehow I don't think it's nails.